Enabling HP Easy Clean (select products only) .......................................................................................................29
Removing dirt and debris from your computer.......................................................................................................29
Cleaning your computer with a disinfectant ...........................................................................................................30
Caring for wood veneer (select products only) .......................................................................................................31
Packaging and transporting guidelines ..........................................................................................................................31
Accessing support information .......................................................................................................................................31
5Removal and replacement procedures for authorized service provider parts...................................................................34
Component replacement procedures..............................................................................................................................34
Preparation for disassembly ...................................................................................................................................34
Bottom cover ...........................................................................................................................................................34
Battery .....................................................................................................................................................................35
Touchpad .................................................................................................................................................................37
WLAN module ..........................................................................................................................................................40
Solid-state drive ......................................................................................................................................................41
Speakers ..................................................................................................................................................................43
USB/audio board......................................................................................................................................................44
Fingerprint reader....................................................................................................................................................45
Fan ...........................................................................................................................................................................46
Heat sink ..................................................................................................................................................................47
System board...........................................................................................................................................................49
Display assembly.....................................................................................................................................................52
Top cover with keyboard..........................................................................................................................................60
6Using Setup Utility (BIOS) ....................................................................................................................................................61
Starting Setup Utility (BIOS) ............................................................................................................................................61
Updating Setup Utility (BIOS) ..........................................................................................................................................61
Determining the BIOS version .................................................................................................................................61
Preparing for a BIOS update ....................................................................................................................................62
Downloading a BIOS update............................................................................................................................62
Installing a BIOS update ..................................................................................................................................62
7Backing up, restoring, and recovering .................................................................................................................................64
Backing up information and creating recovery media....................................................................................................64
Using Windows tools for backing up .......................................................................................................................64
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)............................64
Restoring and recovering your system ...........................................................................................................................64
Creating a system restore .......................................................................................................................................65
Restoring and recovery methods ............................................................................................................................65
Recovering using HP Recovery media .....................................................................................................................65
Changing the computer boot order.........................................................................................................................66
Using HP Sure Recover (select products only) ........................................................................................................66
8Using HP PC Hardware Diagnostics .....................................................................................................................................67
Using HP PC Hardware Diagnostics Windows (select products only) .............................................................................67
Using an HP PC Hardware Diagnostics Windows hardware failure ID code............................................................67
Accessing HP PC Hardware Diagnostics Windows...................................................................................................67
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant ..............................................67
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