Cisco 7931G - Unified IP Phone VoIP Administration Manual

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Cisco Unified IP Phone 7931G

Administration Guide for Cisco

Unified Communications

Manager 6.0

Text Part Number: OL-12457-01

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Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0

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CONTENTS

Preface xiii

Overview xiii

Audience xiii

Organization xiv

Related Documentation xv

Obtaining Documentation, Obtaining Support, and Security Guidelines xvi

Cisco Product Security Overview xvi

Document Conventions xvii

CHAPTER

1 An Overview of the Cisco Unified IP Phone 1-1

Understanding the Cisco Unified IP Phone 7931G 1-2

Accessing Phone Menus and Local Features 1-5

What Networking Protocols Are Used? 1-6

What Features are Supported on the Cisco Unified IP Phone 7931G? 1-10

Feature Overview 1-10

Configuring Telephony Features 1-11

Configuring Network Parameters Using the Cisco Unified IP Phone 1-12

Providing Users with Feature Information 1-12

Understanding Security Features for Cisco Unified IP Phones 1-13

Overview of Supported Security Features 1-15

Understanding Security Profiles 1-19

Identifying Encrypted and Authenticated Phone Calls 1-19

Establishing and Identifying Secure Conference Calls 1-20

Contents

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Call Security Interactions and Restrictions 1-21

Supporting 802.1X Authentication on Cisco Unified IP Phones 1-23

Overview 1-23

Required Network Components 1-24

Best Practices—Requirements and Recommendations 1-24

Security Restrictions 1-25

Overview of Configuring and Installing Cisco Unified IP Phones 1-26

Configuring Cisco Unified IP Phones in Cisco Unified Communications

Manager

1-26

Checklist for Configuring the Cisco Unified IP Phone 7931G in Cisco

Unified Communications Manager

1-27

Installing Cisco Unified IP Phones 1-32

Checklist for Installing the Cisco Unified IP Phone 7931G 1-33

CHAPTER

2 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1

Understanding Interactions with Other Cisco Unified IP Communications

Products

2-2

Understanding How the Cisco Unified IP Phone Interacts with Cisco

Unified Communications Manager

2-2

Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-3

Providing Power to the Phone 2-4

Power Outage 2-5

Power Guidelines 2-5

Obtaining Additional Information about Power 2-6

Understanding Phone Configuration Files 2-6

Understanding the Phone Startup Process 2-8

Adding Phones to the Cisco Unified Communications Manager Database 2-11

Adding Phones with Auto-Registration 2-12

Adding Phones with Auto-Registration and TAPS 2-13

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Contents

Adding Phones with Cisco Unified Communications Manager

Administration

2-14

Adding Phones with BAT 2-14

Determining the MAC Address of a Cisco Unified IP Phone 2-15

CHAPTER

3 Setting Up the Cisco Unified IP Phone 3-1

Before You Begin 3-2

Network Requirements 3-2

Cisco Unified Communications Manager Configuration 3-2

Understanding the Cisco Unified IP Phone 7931G Components 3-3

Network and Access Ports 3-3

Handset 3-4

Speakerphone 3-4

Headset 3-4

Audio Quality Subjective to the User 3-5

Connecting a Headset 3-5

Disabling a Headset 3-6

Using External Devices with Your Cisco Unified IP Phone 3-6

Installing the Cisco Unified IP Phone 3-7

Securing the Phone with a Cable Lock 3-9

Mounting the Phone to the Wall 3-11

Verifying the Phone Startup Process 3-12

Configuring Startup Network Settings 3-13

Configuring Security on the Cisco Unified IP Phone 3-13

CHAPTER

4 Configuring Settings on the Cisco Unified IP Phone 4-1

Configuration Menus on the Cisco Unified IP Phone 7931G 4-1

Displaying a Configuration Menu 4-3

Unlocking and Locking Options 4-4

Contents

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Editing Values 4-5

Overview of Options Configurable from a Phone 4-6

Network Configuration Menu 4-7

Device Configuration Menu 4-15

CallManager Configuration Menu 4-16

HTTP Configuration Menu 4-17

Locale Configuration Menu 4-19

UI Configuration Menu 4-20

Media Configuration Menu 4-22

Power Save Configuration Menu 4-26

Ethernet Configuration Menu 4-27

Security Configuration Menu 4-28

QoS Configuration Menu 4-30

Network Configuration Menu 4-30

Security Configuration Menu 4-35

CTL File Screen 4-37

Trust List Menu 4-38

802.1X Authentication and Status 4-39

CHAPTER

5 Configuring Features, Templates, Services, and Users 5-1

Telephony Features Available for the Phone 5-2

Configuring Corporate and Personal Directories 5-18

Configuring Corporate Directories 5-19

Configuring Personal Directory 5-19

Modifying Phone Button Templates 5-20

Configuring Softkey Templates 5-21

Setting Up Services 5-22

Adding Users to Cisco Unified Communications Manager 5-23

Managing the Cisco Unified CM User Options Web Pages 5-24

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Contents

Giving Users Access to the Cisco Unified CM User Options Web Pages 5-24

Specifying Options that Appear on the Cisco Unified CM User Options Web

Pages

5-24

Configuring Model-Specific Features 5-25

Setting Up a Typical Phone 5-26

Assigning the Same Directory Number to Multiple Lines 5-27

Supporting Join, Barge, and Directed Transfer 5-27

Supporting CTI Applications 5-28

Clarifying Feature Behavior to Users 5-28

CHAPTER

6 Customizing the Cisco Unified IP Phone 6-1

Customizing and Modifying Configuration Files 6-1

Creating Custom Phone Rings 6-2

Ringlist.xml File Format Requirements 6-3

PCM File Requirements for Custom Ring Types 6-4

Configuring a Custom Phone Ring 6-4

Configuring Wideband Codec 6-5

Configuring the Idle Display 6-6

Automatically Disabling the Cisco Unified IP Phone Backlight 6-7

CHAPTER

7 Viewing Model Information, Status, and Statistics on the Cisco Unified

IP Phone

7-1

Model Information Screen 7-2

Status Menu 7-3

Status Messages Screen 7-4

Network Statistics Screen 7-13

Firmware Versions Screen 7-15

Call Statistics Screen 7-16

Contents

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CHAPTER

8 Monitoring the Cisco Unified IP Phone Remotely 8-1

Accessing the Web Page for a Phone 8-2

Disabling and Enabling Web Page Access 8-4

Device Information 8-4

Network Configuration 8-6

Network Statistics 8-12

Device Logs 8-14

Streaming Statistics 8-15

CHAPTER

9 Troubleshooting and Maintenance 9-1

Resolving Startup Problems 9-2

Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal

Startup Process

9-2

Symptom: The Cisco Unified IP Phone Does Not Register with Cisco

Unified Communications Manager

9-3

Identifying Error Messages 9-4

Checking Network Connectivity 9-4

Verifying TFTP Server Settings 9-4

Verifying IP Addressing and Routing 9-5

Verifying DNS Settings 9-5

Verifying Cisco Unified Communications Manager Settings 9-6

Cisco Unified Communications Manager and TFTP Services Are Not

Running

9-6

Creating a New Configuration File 9-7

Registering the Phone with Cisco Unified Communications Manager 9-8

Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-8

Cisco Unified IP Phone Resets Unexpectedly 9-9

Verifying Physical Connection 9-9

Identifying Intermittent Network Outages 9-9

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Contents

Verifying DHCP Settings 9-10

Checking Static IP Address Settings 9-10

Verifying Voice VLAN Configuration 9-10

Verifying that the Phones Have Not Been Intentionally Reset 9-11

Eliminating DNS or Other Connectivity Errors 9-11

Checking Power Connection 9-12

Troubleshooting Cisco Unified IP Phone Security 9-12

General Troubleshooting Tips 9-14

Resetting or Restoring the Cisco Unified IP Phone 9-19

Performing a Basic Reset 9-19

Performing a Factory Reset 9-20

Using the Quality Report Tool 9-21

Monitoring the Voice Quality of Calls 9-21

Using Voice Quality Metrics 9-23

Troubleshooting Tips 9-24

Where to Go for More Troubleshooting Information 9-25

Cleaning the Cisco Unified IP Phone 9-25

APPENDIX

A Providing Information to Users Via a Website A-1

How Users Obtain Support for the Cisco Unified IP Phone A-2

How Users Access the Online Help System on the Phone A-2

How Users Get Copies of Cisco Unified IP Phone Manuals A-3

How Users Subscribe to Services and Configure Phone Features A-3

How Users Access a Voice Messaging System A-4

How Users Configure Personal Directory Entries A-5

Installing and Configuring the Cisco Unified IP Phone Address Book

Synchronizer

A-5

Contents

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APPENDIX

B Supporting International Users B-1

Adding Language Overlays to Phone Buttons B-1

Installing the Cisco Unified Communications Manager Locale Installer B-2

APPENDIX

C Technical Specifications C-1

Physical and Operating Environment Specifications C-1

Cable Specifications C-2

Network and Access Port Pinouts C-2

I

NDEX

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Preface

Overview

Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified

Communications Manager 6.0 provides the information you need to understand,

install, configure, manage, and troubleshoot the Cisco Unified IP Phone 7931G

on a Voice-over-IP (VoIP) network.

Because of the complexity of an IP telephony network, this guide does not provide

complete and detailed information for procedures that you need to perform in

Cisco Unified Communications Manager or other network devices.

Audience

Network engineers, system administrators, or telecom engineers should review

this guide to learn the steps required to properly set up the Cisco Unified IP Phone

7931G on the network.

The tasks described are administration-level tasks and are not intended for

end-users of the phones. Many of the tasks involve configuring network settings

and affect the ability of the phone to function in the network.

Because of the close interaction between the Cisco Unified IP Phone and

Cisco Unified Communications Manager, many of the tasks in this manual

require familiarity with Cisco Unified Communications Manager.

Preface

Organization

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Organization

This manual is organized as follows:

Chapter 1, “An Overview of the Cisco

Unified IP Phone”

Provides a conceptual overview and description of

the Cisco Unified IP Phone and introduces

various features and procedures

Chapter 2, “Preparing to Install the Cisco

Unified IP Phone on Your Network”

Describes how the Cisco Unified IP Phone

interacts with other key IP telephony components,

and provides an overview of the tasks required

before installation

Chapter 3, “Setting Up the Cisco

Unified IP Phone”

Describes how to properly and safely install and

configure the Cisco Unified IP Phone on your

network

Chapter 4, “Configuring Settings on the Cisco

Unified IP Phone”

Describes how to configure network settings,

verify status, and make global changes to the

Cisco Unified IP Phone

Chapter 5, “Configuring Features, Templates,

Services, and Users”

Provides an overview of procedures for

configuring telephony features, configuring

directories, configuring phone button and softkey

templates, setting up services, and adding users to

Cisco Unified Communications Manager

Chapter 6, “Customizing the Cisco Unified

IP Phone”

Explains how to customize phone ring sounds and

the phone idle display at your site

Chapter 7, “Viewing Model Information, Status,

and Statistics on the Cisco Unified IP Phone”

Explains how to view model information, status

messages, network statistics, and firmware

information from the Cisco Unified IP Phone

Chapter 8, “Monitoring the Cisco

Unified IP Phone Remotely”

Describes the information that you can obtain

from a phone’s web page, which you can use to

remotely monitor the phone’s operation and to

assist with troubleshooting

Chapter 9, “Troubleshooting and Maintenance” Provides tips for troubleshooting the

Cisco Unified IP Phone

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Preface

Related Documentation

For more information about Cisco Unified IP Phones or

Cisco Unified Communications Manager, refer to the following publications:

Cisco Unified IP Phone

The following publications are available at this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_

series_home.html

• Cisco Unified IP Phone 7931G Phone Guide

• Cisco Unified IP Phone Features A–Z

• Installing the Universal Wall Mount Kit for the Cisco Unified IP Phone

• Regulatory Compliance and Safety Information for Cisco Unified IP Phones

Cisco Unified Communications Manager Administration

The following publications are available at this URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_

series_home.html

• Cisco Unified Communications Manager Administration Guide

• Cisco Unified Communications Manager System Guide

• Cisco Unified Communications Manager Security Guide

• Cisco Unified Communications Manager Serviceability Administration

Guide

• Cisco Unified Communications Manager Serviceability System Guide

Appendix A, “Providing Information to Users Via

a Website”

Provides suggestions for setting up a website for

providing users with important information about

their Cisco Unified IP Phones

Appendix B, “Supporting International Users” Provides information about setting up phones in

non-English environments

Appendix C, “Technical Specifications” Provides technical specifications of the

Cisco Unified IP Phone

Preface

Obtaining Documentation, Obtaining Support, and Security Guidelines

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• Cisco Unified Communications Manager Features and Services Guide

• Cisco Unified Communications Manager Bulk Administration Guide

• Cisco Unified Communications Manager Troubleshooting Guide

• Installing and Configuring the Cisco Customer Directory Configuration

Plugin

• Cisco IP Telephony Platform Administration Guide

• Cisco Unified Communications Manager Compatibility Matrix

Obtaining Documentation, Obtaining Support, and

Security Guidelines

For information about obtaining documentation, obtaining support, providing

documentation feedback, security guidelines, and recommended aliases and

general Cisco documents, see the monthly What’s New in Cisco Product

Documentation, which also lists all new and revised Cisco technical

documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and

local country laws governing import, export, transfer and use. Delivery of Cisco

cryptographic products does not imply third-party authority to import, export,

distribute or use encryption. Importers, exporters, distributors and users are

responsible for compliance with U.S. and local country laws. By using this

product you agree to comply with applicable laws and regulations. If you are

unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found

at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require

further assistance please contact us by sending email to export@cisco.com.

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Preface

Document Conventions

This document uses the following conventions:

Note Means reader take note. Notes contain helpful suggestions or references to

material not covered in the publication.

Caution Means reader be careful. In this situation, you might do something that could

result in equipment damage or loss of data.

Warnings use the following conventions:

Convention Description

boldface font Commands and keywords are in boldface.

italic font Arguments for which you supply values are in italics.

[ ] Elements in square brackets are optional.

{ x | y | z } Alternative keywords are grouped in braces and separated by vertical bars.

[ x | y | z ] Optional alternative keywords are grouped in brackets and separated by

vertical bars.

string A nonquoted set of characters. Do not use quotation marks around the string

or the string will include the quotation marks.

screen font Terminal sessions and information the system displays are in screen font.

boldface screen font Information you must enter is in boldface screen font.

italic screen font Arguments for which you supply values are in italic screen font.

^ The symbol ^ represents the key labeled Control—for example, the key

combination ^D in a screen display means hold down the Control key while

you press the D key.

< > Nonprinting characters, such as passwords are in angle brackets.

Preface

Document Conventions

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Warning

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause

bodily injury. Before you work on any equipment, be aware of the hazards

involved with electrical circuitry and be familiar with standard practices for

preventing accidents. Use the statement number provided at the end of each

warning to locate its translation in the translated safety warnings that

accompanied this device.

Statement 1071

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CHAPTER

1

An Overview of the Cisco

Unified IP Phone

The Cisco Unified IP Phone 7931G is a full-featured telephone that provides

voice communication over an Internet Protocol (IP) network. Designed for users

who are familiar with traditional key sets, they function much like digital business

phones, allowing users to place and receive phone calls and to access features

such as mute, hold, transfer, speed dial, call forward, and more. In addition,

because Cisco Unified IP Phones are connected to your data network, they offer

enhanced IP telephony features, including access to network information and

services, and customizeable features and services. The phones also support

security features that include file authentication, device authentication, signaling

encryption, and media encryption.

The Cisco Unified IP Phone 7931G provides a pixel-based backlit display, 24

configurable line buttons, and a variety of other functions to meet the

communications needs of business with moderate telephone traffic and specific

call requirements. Dedicated hold, redial, and transfer keys facilitate call

handling. Illuminated mute and speakerphone keys give a clear indication of

speaker status.

The Cisco Unified IP Phone, like other network devices, must be configured and

managed. The phone encodes G.711a, G.711u, G.729a, G.729ab, G.728/iLBC,

and decodes all variants of G.711, G.728/iLBC, and G.729. The phone also

supports (16-bit, 16-kHz) wideband audio.

This chapter includes the following topics:

• Understanding the Cisco Unified IP Phone 7931G, page 1-2

• Accessing Phone Menus and Local Features, page 1-5

Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 7931G

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• What Networking Protocols Are Used?, page 1-6

• What Features are Supported on the Cisco Unified IP Phone 7931G?,

page 1-10

• Understanding Security Features for Cisco Unified IP Phones, page 1-13

• Overview of Configuring and Installing Cisco Unified IP Phones, page 1-26

Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a

Cisco Unified IP Phone might cause interference. For more information, refer to

the manufacturer's documentation of the interfering device.

Understanding the Cisco Unified IP Phone 7931G

Figure 1-1 shows the main components of the Cisco Unified IP Phone 7931G.

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Cisco 7931G - Unified IP Phone VoIP Administration Manual

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