Hob not working
• When pressing the control buttons, follow the instructions in the section “Using the hob” in the
enclosed “Product Description Sheet”.
• Is there a power failure?
• Did you dry the hob carefully after cleaning it?
1. If a cooking area has been selected and an “F” appears, contact the Customer Care Centre and tell
them about the F on the display.
- With the exception of the message “F03” or “ER03” in which case check that the control panel
area is clean and dry. Follow the instructions in the paragraph 'care and maintenance of the
glass ceramic hob' (P9).
2. If one of the following codes appears when you press the ignition button on the hob: F12, F13, F22,
F25, F31, F36, F47, E2, E5, E6, E7, E9, contact the Customer Care Centre and tell them which code
appears.
3. If the hob does not work after intensive use, it means that the temperature inside the hob is too high.
Wait for a few minutes until the hob cools down. The display shows the “F21” code.
Important!
If you cannot turn off the ceramic hob after use, unplug the applaince from the electricity supply
immediately and call the Customer Care Centre.
Cooling fan
The hob is fitted with a dual speed cooling fan, regulated by the temperature inside the hob. If the hob
reaches a certain tempterature, the power of all the cooking zones is automatically reduced or, if
necessary the hob is disabled. This is to protect the electronics. After the hob cools, the power levels of
the cooking zones will be increased back to normal, or if the hob was disabled, it will be re activated. The
cooling fan may continue to run after for a few minutes even after turning off the hob.
Troubleshooting guide
10
Before contacting the Customer Care Centre
1. Check the "Troubleshooting guide" to see if the problem can be
resolved quickly.
2. Turn off the appliance and switch back on to see if the fault is
repeated.
If after carrying out the above checks, the fault persists, contact the
Customer Care Centre.
Please give:
• a short description of the fault;
• the precise type and model of the hob;
• the service number (the number after the word Service on the
date plate), located under the hob. The service number can also
be found in the warranty booklet;
- your full address;
- your telephone number.
Note: failure to comply with these instructions could seriously
compromise the safety and quality of the hob.
After Sales Service