Polycom SoundPoint IP 300 User manual

Polycom
Brand
Polycom
Model
SoundPoint IP 300
Category
Telephones
Type
User manual

This manual is also suitable for

User Guide
SoundPoint
®
IP 300 SIP 1.4.x
USER GUIDE
SoundPoint
®
IP 300 SIP
Contents
Introduction ............................................... 1
Parts List ................................................... 1
Installing SoundPoint
®
IP 300 SIP.................. 2
Connecting Network and Power Source................................2
Connecting the Handset and Optional Headset ....................3
Attaching the Base.................................................................3
Features .................................................... 4
Key Descriptions ......................................... 5
Using SoundPoint
®
IP 300 SIP ....................... 6
Placing a Call ........................................................................6
Answering a Call....................................................................7
Call Hold ................................................................................7
Microphone Mute ...................................................................7
General Key Use ...................................................................8
Local Conferencing................................................................8
Transferring a Call .................................................................8
Call Timer...............................................................................9
Ending a Call .........................................................................9
Redial.....................................................................................9
Call Forwarding......................................................................9
Volume Adjustment................................................................9
Do Not Disturb .....................................................................10
Time and Date .....................................................................10
Headset Memory Mode .......................................................10
Display Contrast .................................................................. 11
Ring Type............................................................................. 11
Call Lists .............................................................................. 11
Contact List..........................................................................12
Speed Dial ...........................................................................13
Multiple Lines.......................................................................13
Multiple Call Appearances ...................................................14
Shared Lines........................................................................14
Voicemail and Voice and Text Messaging............................15
Distinctive Ringing / Call Treatment.....................................16
Presence / Status / Buddy Lists...........................................16
Instant Messaging................................................................17
Phone Reboot......................................................................17
Troubleshooting ........................................ 18
Safety and Compliance............................... 20
Part 15 Rules .......................................................................20
Class B Digital Device or Peripheral....................................20
Modications........................................................................20
Installation Instructions ........................................................20
Plug Acts as Disconnect Device ..........................................20
Industry Canada (IC) ...........................................................21
CE and VCCI Mark ..............................................................21
Polycom Limited Warranty
and Limitation Liability .............................. 21
Exclusions ................................................ 22
Warranty Exclusive.................................... 22
Service Agreements................................... 22
Limitations of Liability ............................... 22
Disclaimer................................................ 23
Governing Law ......................................... 23
Copyright Notice ....................................... 23
1
Thank you for choosing the SoundPoint
®
IP 300 SIP. This unit provides busi-
ness telephony features and functions
such as Multiple Call Appearances, Call
Hold, Transfer, and Conference over an
IP network. In this User Guide you will
nd everything you need to quickly set
up your new telephone. Be sure to verify
with your System Administrator that your
network is prepared for conguring your
SoundPoint
®
IP 300 SIP telephone or con-
sult the Administrator Guide SoundPoint
IP SIP for more information. As well, be
sure to read the Parts List and the Safety
Notices section in this guide before you
set up and use the SoundPoint
®
IP 300 SIP
telephone.
Introduction
Parts List
The following items are included in your
SoundPoint
®
IP 300 SIP package. Check
this list before installation to ensure that
you have received each item. If you are
missing any items, please contact your
SoundPoint
®
IP 300 SIP reseller.
Polycom SoundPoint
®
IP 300 SIP
Handset & Handset Cord
Network / Power Cable
Power Adapter
(specication varies according
to country)
Telephone Base
Quick Start Guide
1 3
54 6
87 9
0
*
ABC
2
DEF
MNOJKLGHI
TUV
WXYZ
OPER
PQRS
Hold
Menu
Redial
Do Not Disturb
2
Installing SoundPoint
®
IP 300 SIP
This section provides basic installation
instructions and information for obtaining
the best performance with the Sound-
Point
®
IP 300 SIP telephone. If you re-
quire additional information or assistance
with your new telephone, please contact
your System Administrator.
The SoundPoint
®
IP 300 SIP User Guide
includes regulatory compliance infor-
mation that your System Administrator
should review and can also be found at:
www.polycom.com
Connecting Network and Power Source
AC Power Option
In-Line Power Option
Cisco™Catalyst™ In-Line
Power Switch
IEEE 802.3af compliant
In-Line Power switch
Connect the supplied Network
Cable between the LAN jack on
the telephone and the LAN port on
the wall or hub/switch device port.
Connect the DC plug of the AC
wall adapter into the supplied LAN
cable as shown.
If the telephone is connected to a compat-
ible Ethernet switch that can provide in-line
power, the telephone will use that power
option. Simply plug the supplied Network
cable between the LAN jack on the telephone
and an available Power and Data port on the
In-Line Power switch.
3
Connecting the Handset and Optional Headset
Attaching the Base
(Optional)
1. Connect the short straight end
of the telephone cord to the
handset and the corresponding
longer straight end of the cord to
the handset jack on the back of
the telephone.
2. Connect the headset (optional
accessory) to the headset jack on
the back of the telephone.
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the telephone and snap
them together to lock the base to the
telephone.
For a list of compatible headsets,
go to: www.polycom.com
4
1 3
54 6
87 9
0
*
ABC
2
DEF
MNOJKLGHI
TUV
WXYZ
OPER
PQRS
Hold
Menu
Redial
Do Not Disturb
1 3
54 6
87 9
0
*
ABC
2
DEF
MNOJKLGHI
TUV
WXYZ
OPER
PQRS
Hold
Menu
Redial
Do Not Disturb
Features
Line/Speed Dial Keys
Use these keys to activate up to
two lines or one line and a speed
dial that can be assigned to your
telephone.
Microphone Mute
Headset
Feature Keys
Access important features using
these keys.
Dial Pad
These 12 keys provide
the 10 digits, the 26 alphabetic
characters, and special characters available in
context sensitive applications.
Hold
Hookswitch
Speaker
For ringer and
handsfree audio
output.
Indicator
This will alert you to
incoming calls, new
messages, and other
events.
Character
Display
Shows information
about calls, messages,
soft keys, time, date,
and other relevant
data.
Display Control Keys
Use the arrow keys to scroll
through the displayed information.
Soft Keys
The screen will dis-
play labels for these
keys, to identify their
context-sensitive
Volume / Display Adjustment Keys
Use these to adjust the volume of the handset, headset, speaker,
and ringer, as well as the display contrast.
5
Feature Key Description
Hold
Del
Se
l
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
De
l
Se
l
Menu
Messages
Do Not Distur
b
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfe
r
Redial
Mutes audio transmission locally during calls.
Hold
Del
Se
l
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
De
l
Se
l
Menu
Messages
Do Not Distur
b
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfe
r
Redial
Allows users to place and receive calls through an optionally con-
nected headset.
Line or Speed Dial keys.
Scrolls through menu options.
Scrolls through menu options.
Hold
Del
Se
l
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
De
l
Se
l
Menu
Messages
Do Not Distur
b
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfe
r
Redial
Access local and server features.
1 3
54 6
87 9
0
*
ABC
2
DEF
MNOJKLGHI
TUV
WXYZ
OPER
PQRS
Hold
Menu
Redial
Do Not Disturb
Cancels ringing and directs incoming calls to your Voice Mail (if
supported).
Hold
Del
Se
l
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
De
l
Se
l
Menu
Messages
Do Not Distur
b
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfe
r
Redial
Dials last connected party from the telephone.
Hold
Del
Se
l
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
De
l
Se
l
Menu
Messages
Do Not Distur
b
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfe
r
Redial
Places current active call in Hold state.
Soft keys to select from various context-sensitive options.
Hold
Del
Se
l
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
De
l
Se
l
Menu
Messages
Do Not Distur
b
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfe
r
Redial
Volume keys to adjusts audio and ringer volume.
Dial Pad
General dialing and alphanumeric entry (including special charac-
ters).
Key Descriptions
6
Using SoundPoint
®
IP 300 SIP
Placing a Call
Using the Handset:
1. To obtain dial tone, pick up the handset.
2. Dial the desired number,
OR
Dial by SIP URL or IP
†
address:
• After obtaining dial tone press Name
• Enter URL or IP (press * for “.” and #
for “@”)
• Press Send to complete the call.
Using Listen Mode:
1. With the handset on-hook, press
Hold
Del
Se
l
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
De
l
Se
l
Menu
Messages
Do Not Distur
b
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfe
r
Redial
, and choose Call Features,
followed by Listen Mode.
2. Dial the desired number,
OR
Dial by SIP URL or IP
†
address as
above.
Using the Headset:
1. With the optional headset connected,
press a line key,
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
, or NewCall to
obtain dial tone.
2. Dial the desired number,
OR
Dial by SIP URL or IP
†
address as
above.
See also Headset Memory Mode.
During a call, users can alternate
between handset or headset modes
by pressing the
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
key.
In all cases, the active call will appear on the display showing call
duration and destination.
Users also have the option to dial directly from the dial pad without
rst getting dialtone. Simply enter the number then lift the handset
or press the Dial soft key or press the
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
key.
†
Examples:
10.3.0.42
[email protected]
sip: [email protected]
To obtain the IP address of your telephone,
press
Hold
Del
Se
l
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Se
l
Conference
Forward
Transfe
r
Call Lists
Speed Dial
Redial
Menu
Voice Mail
Do Not Distur
b
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
followed by System Status and
General. The IP address is listed together with
other network information.
Listen Mode can be used for
listening to a conference call but
not actively participating, or for
checking voice mail.
7
Answering a Call
Using the Handset:
Pick up the handset.
Using Listen Mode:
Press the Answer soft key.
Using the Headset:
Pressing
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
or the line key ( )
will answer the call through an option-
ally connected headset.
In all cases, The active call will appear
on the display showing call duration and
destination.
Call Hold
During a call, press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
or the Hold soft key.
The call will be placed on hold and this will
be indicated on the display. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
again
or the Resume soft key to retrieve the call.
Microphone Mute
During a call, press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
. The LED on the
telephone lights up and a ashing micro-
phone on the display indicates that the other
party (parties) cannot hear you.
If there is an active call when a new incom-
ing call is received, pressing the Answer soft
key places the active call on hold to answer
the new call.
Pressing Answer will also answer the call in
the previously connected mode.
Incoming calls may be ignored
by pressing the Reject soft key or
Hold
Del
Se
l
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Se
l
Directories
Services
Call Lists
Buddy Status
My Statu
s
Redial
Menu
Message
s
Do Not Distur
b
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
during ringing.
If multiple calls are on hold, use the line
keys on the right of the display to select
a line then the arrow keys to select a call
then press the Resume soft key to retrieve
the call.
Microphone Mute applies to both modes:
handset and headset. You can still hear all
other parties while Mute is enabled.
To turn off Microphone Mute, press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
again.
8
General Key Use
To navigate through menus and to enter data,
these are useful tips:
1. Use and or the Next
and Prev soft keys to scroll through
lists. In some lists the
Hold
Del
Se
l
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Menu
Messages
Do Not Distur
b
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfe
r
Redial
and
Hold
Del
Se
l
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Menu
Messages
Do Not Distur
b
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfe
r
Redial
keys can be used as “Page Up” and
“Page Down”.
2. Many soft keys can only be accessed
by pressing the More soft key.
3. The
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
key can be pressed to
quickly exit from any menu.
4. To enter text using the dial pad, press
the number keys one or more times.
For example, for ‘A’ press ‘2’ and for
‘C’ press ‘222’. When in text entry
mode the display title will show
whether keys will generate numbers
(1), upper-case (A) or lower-case (a)
characters and the 1/A/a soft key
can change this.
Local Conferencing
A conference may be created with two
other parties using the telephone’s local
conferencing feature.
1. Place a call to the rst party.
2. Press the Conf soft key to obtain a
new line (the active call is placed on
hold).
3. Dial the telephone number of the
second party.
4. When the second party answers,
press the Conf soft key again to join
all parties in the conference.
Transferring a Call
1. During a call, press the Trnsfr soft
key (the active call is placed on
hold).
2. Press the Blind soft key if an im-
mediate, non-consultative transfer is
required.
3. Dial the number to which you want
to transfer the call.
4. The call may be transferred with-
out consultation by immediately
pressing the Trnsfr soft key again,
OR
Press the Trnsfr soft key again after
consulting with the new party
(“Consultative Transfer”).
Transfer may be cancelled during prog-
ress by pressing the Cancel soft key.
Press Resume to return to the active call.
Ending the call on the conference
originator’s telephone will terminate
the conference.
9
Redial
Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
to dial the last call placed
from your telephone.
Ending a Call
Press the line key or the EndCall soft key.
OR
To redial another previously dialed num-
ber, press the Menu soft key, scroll down
using the key, and select Direc-
tories, then Placed Calls. You will see a
list of previously placed calls. Choose the
number you wish to redial and press Dial.
Replace the handset, or press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
if in
Headset Mode.
Call Forwarding
Calls may be Forwarded (Diverted) to
another extension as follows:
1. Press the Fwd soft key from the
telephone’s idle display.
2. (Optional) If multiple lines are in
use, select which line to forward.
3. Select Contact: and press the Edit
soft key to enter a number or URL to
forward all future calls to.
4. Press the Fwd soft key to conrm
Call Forwarding.
Idle display returns with a moving arrow on
the line label to conrm Call Forwarding
enabled.
Call Timer
Call progress on an active call is monitored
through a local call timer. This is visible
within the active call window on the display.
To turn call forwarding off:
1. Press the Fwd soft key from the
telephone’s idle display.
2. (Optional) If multiple lines are in
use, Select which line to disable
Call Forward.
3. Press the Disable soft key.
Idle display returns and the line indicator
now displays the regular icon.
Volume Adjustment
Press the volume keys to adjust receiver
volume during a call. Pressing these keys in
idle state adjusts the ringer volume.
To conform to regulatory requir-
ments, handset and headset volume
will return to a preset level after each
call. Handsfree volume settings will
be maintained across calls.
10
3. Select from Date Format, Time For-
mat, or Clock Order.
4. Scroll through the options via the up
and down arrow keys.
5. Press Select to conrm and
Hold
Del
Se
l
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Se
l
Directories
Services
Call Lists
Buddy Status
My Statu
s
Redial
Menu
Message
s
Do Not Distur
b
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
to return directly to the idle display.
Do Not Disturb
Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
to prevent the telephone
from ringing on incoming calls. A ashing
icon and text on the display indicates that
Do Not Disturb is on.
Calls received while Do Not Disturb is
enabled are logged in the Missed Call list.
To turn off Do Not Disturb, press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
again.
Time and Date
Time and Date is clearly displayed on the
SoundPoint
®
IP 300 SIP telephone. Ac-
curacy is maintained through server control.
Contact your System Administrator if either
time or date is incorrect. Users have control
over the format of the display. Select a
format which is right for you as follows:
1. Press
Hold
Del
Se
l
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Se
l
Conference
Forward
Transfe
r
Call Lists
Speed Dial
Redial
Menu
Voice Mail
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
.
2. Select Settings followed by Clock.
Headset Memory Mode
As an option, the headset can be permanent-
ly enabled to place and receive calls from
any audio keys on the telephone. This is
especially useful for regular headset users.
To do this:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
.
2. Select Settings followed by Headset
Memory.
3. Use the up or down arrows and Select
soft key to enable Headset Memory
Mode.
4. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
to return directly to
the main menu.
(Optional) If multiple lines are in use, Do
Not Disturb can be set on a line-by-line
basis. Contact your System Administra-
tor for further details. When Do Not
Disturb is enabled for a particular line,
this is indicated by a ashing “ X ” beside
the line indicator on the display.
Subsequent calls to or from this telephone
using the headset will activate a ashing
headset icon on the display permanently.
Pressing the line keys or Answer soft key
to receive a call will now connect to the
user’s headset automatically.
Repeat steps 1-3 and select Disable to turn
Headset Memory Mode off.
11
Display Contrast
To adjust the contrast on the display to a
comfortable level:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
. Select Settings fol-
lowed by Contrast.
2. Press the Up or Down soft keys (or
volume keys) to increase or decrease
the display contrast.
3. Press the Ok or Cancel soft keys to
accept or cancel changes.
4. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
or the Exit soft key
to return to the idle display.
Ring Type
Many ring types are available. Users can
select different rings to distinguish between
lines (on a multiple line congured tele-
phone) or to have a different ring from their
neighbor’s telephone.
To change the incoming ring to a desired
sound:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
. Select Settings fol-
lowed by Ring Type.
2. (Optional) If multiple lines are used,
rst select which line to change.
Call Lists
A local list of calls missed, received, and
placed is maintained by the telephone (up to
100 for each).
Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
. Select Directories fol-
lowed by Missed, Received, or Placed
Calls as desired. Call information will be
displayed.
3. Using the arrow keys, highlight
the desired ring type. Press the
Play soft key to hear the selected
ring type.
4. Press Select to change to the se-
lected ring type.
5. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
or the Exit soft key
to return to the idle display.
See also Distinctive Ringing /
Call Treatment.
1. Choose Edit to amend the dial
string if necessary.
2. Choose Dial to return the call.
3. Choose Exit to return to the previ-
ous menu.
4. Info to view information about the
call.
5. Save to store the contact to the
Contact Directory.
6. Clear to delete the call from list.
Press the Exit soft key to return to the idle
display.
To quickly view the Missed Calls list
from the idle display press .
To delete all calls from a particular list,
press the Clear soft key from the Call
Lists or Directories menu.
12
Contact List
In addition to a directory of missed, placed, or received calls, the
telephone can store a local directory of 200 or more contacts*. Users
can add, delete, edit, dial, search, or instant-message any contact in
this list through just a few key strokes.
To add or edit a contact:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
, select Directories
and Contact List.
2. Press Add to enter another contact
into the telephone’s database or press
Edit to edit an existing entry.
3. To move between elds when edit-
ing, use the Next or Prev soft keys.
Enter rst and/or last name from the
keypad. Press the 1/A/a soft key to
select between numeric and upper/
lower case alphanumeric modes.
4. Enter the Contact number. This is a
required eld and it must be unique
(not already in the directory).
5. Speed Dial Index, Ring Type and
Divert Contact may be left blank.
6. Use and or the
Change soft key to switch between
Enabled and Disabled settings for
the last four elds.
7. Press Save to conrm or Cancel to
abandon the changes then press Exit
to return to the idle display.
*Limit depends on Server congura-
tion. Contact your System Adminis-
trator for full details.
To search for a particular contact:
1. Press Search from the Contact List
menu.
2. Using the dial pad, enter the rst
few characters for First or Last
names.
3. Press Search to search for contacts.
4. Successful matches can be dialed
from the resulting screen.
To send a text message to a contact
from the Contact List menu:
1. Press the InstMsg soft key.
2. See Voicemail and Voice
and Text Messaging for
further details.
13
To remove a Speed Dial entry:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
, select Directories
and Contact List.
2. Scroll to the desired entry and press
Edit.
3. Delete the Speed Dial Index number
using the and then the Delete
soft keys.
Multiple Lines
SoundPoint
®
IP 300 SIP can display up to
two lines, each associated with its own line
key. Lines can be congured for local Di-
rectory Numbers (DNs), such as your main
extension and private or shared lines or for
Speed Dial shortcuts for outbound dialing.
Typically, the top-most line key is reserved
for the principle DN of the telephone. De-
pending on how your telephone is cong-
ured, the display could resemble one of the
screens shown:
To assign John to a Speed Dial entry:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
, select Directories
and Contact List.
2. Press the Add soft key to enter John’s
contact details (see Contact Direc-
tory) or highlight John’s existing
directory entry and press Edit.
3. Enter Speed Dial Index as “1”. This
assigns John to the rst speed dial
entry.
Speed Dial
Pre-assigned numbers can be associated with speed dial entries for
rapid automated dialing. If a line key is unassigned to a line, it can
act as a speed dial key for the rst speed dial entry. Other speed dial
entries can be viewed from the idle display by pressing .
4. Press Save and Exit to return to the
idle display.
The Speed Dial for that contact is
removed.
4. Press Save to conrm or Cancel to
abandon the change then press Exit
to return to the idle display.
Idle screen is now as shown if the
second line is available:
1 3
54 6
87 9
0
*
ABC
2
DEF
MNOJKLGHI
TUV
WXYZ
OPER
PQRS
Hold
Menu
Redial
Do Not Disturb
14
Multiple Call Appearances
Each line congured on the telephone can
have two call appearances. This is useful if
there is an active call and an incoming call
arrives on the same line. In the example
shown, there is in an outbound call with
Bob Smith. The second diagram shows an
incoming call from James Green. Soft key
labels are updated on the display to enable
the user to:
1. Answer this incoming call, the rst
call is automatically placed on Hold.
2. Reject the second incoming call.
3. Forwrd the incoming call to another
extension.
Answering the incoming call places the
original on Hold and refreshes the soft key
labels as indicated (last illustration).
A user can also place another outbound call
on the same rst line. Press Hold during the
rst call and press NewCall to obtain dial
tone for a second call.
Shared Lines
*
Shared lines are an optional feature congured on the
server and may not be supported on your particular sys-
tem. Contact your System Administrator to nd out.
The telephone supports shared lines
*
. If
two telephones share a line, an incoming
call to that number will cause both tele-
phones to ring. The call can be answered
on either telephone but not both.
The shared line icon changes to a moving
icon when the line is in use remotely.
Calls on shared lines can be transferred,
put on hold, or added to a conference.
15
Voicemail and Voice and Text Messaging
*
Voice Mail is an optional feature
congured on the server and may not
be supported on your particular system.
Contact your System Administrator to
nd out.
†
Screen options may vary with server-
based application. Voice Mail can be
accessed with a single key press. Contact
your System Administrator to congure
this option.
Users can send and receive both Voice
*
and Text messages on the telephone.
Received messages will be indicated by a
ashing Message Waiting Indicator LED
on the front of the telephone and option-
ally a visual notication on the display.
Individual line indicators reect voice or
text messages left on that line (useful if
multiple lines are in use).
A stutter dial tone in place of normal dial
tone is used to indicate that one or more
voice messages are waiting at the message
center.
SIP Instant (Text) Messaging is supported
in real-time. Users can send and receive
text messages using their telephones.
To read text messages:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Instant
Messages
OR
Press the InstMsg soft key to read a
message just received.
2. (Optional) If multiple lines are in
use, select from which line messages
are to be retrieved.
3. Messages appear rst to last in sent
order.
4. Press the Next or Prev soft keys to
cycle through messages in order.
To send a text message:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Instant
Messages.
2. (Optional) If multiple lines are in
use, rst select from which line to
send the message.
3. Press the New soft key.
4. Enter the desired extension or SIP
URL. Press the 1/A/a soft key to
alternate between numeric and upper/
lower case alphanumeric modes.
5. Press the Select soft key to choose
from various pre-scripted short mes-
sages.
OR
Press Edit to compose a custom
message. Use dial pad keys to cycle
through the character set. Use keys 1,
*, 0, and # to select special characters.
6. Press Send when nished.
To listen to voice messages:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Mes-
sages.
2. Select Message Center
*,†
.
3. (Optional) If multiple lines are in
use, select from which line mes-
sages are to be retrieved.
4. Display indicates number of
messages and their importance.
Press Connect to initiate Voice Mail
retrieval from the Message Center,
OR
Press Clear to turn off the ashing
LED without listening to mes-
sages.
5. Follow voice prompts to listen to
messages.
16
Distinctive Ringing / Call Treatment
Users can set distinctive incoming ringing tones for
contacts in their local directory. This allows identica-
tion of a contact by a specic ring tone.
This feature is local to the telephone,
and may be over-ridden by Server set-
tings. Contact your System Administra-
tor for more details.
To set a distinctive ring for a local contact:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
, select Directories
and Contact List.
2. Using the arrow keys, scroll through
the directory to choose a contact.
3. Press Edit and scroll down using the
Next soft key to Ring Type.
4. Enter a number corresponding to
one of the ring types available (press
then the Delete soft key to
remove an existing value).
Presence / Status / Buddy Lists
5. Press the Save soft key or Cancel
to abandon the change.
Incoming calls from this contact
will now have the distinctive
ringing pattern applied.
See Ring Type in this guide for
further details.
The telephone combines interactive
message services and status monitoring
to complement a traditional messaging
application such as email.
Live interaction within a pool of tele-
phones is possible by monitoring the
“presence” of the parties involved.
Each telephone can “watch” the status of
up to eight other telephones. These other
telephones form the “Buddy List”. The
status of buddies is displayed and updated
in real time. Each telephone can also be
“watched” by up to eight other telephones.
To add or delete a contact from your
buddy list, or block a contact:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
, select Directories,
and Contact List.
2. Using the arrow keys, scroll through
the directory to choose a contact.
3. Press Edit and scroll down using the
Next soft key to the Watch Buddy or
Block Buddy elds.
4. Use the arrow keys or the Change soft
key to switch between Enabled or
Disabled status.
5. Press the Save soft key or Cancel to
abandon the change.
The diagrams show a typical Buddy
Status screen display of monitored tele-
phones and a My Status display.
17
To view and change Presence settings:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Presence.
2. Choose My Status to change your
own status (online, busy, etc.). This
affects information sent to watching
telephones. Presence information
will also be sent to watching tele-
phones when the user goes off-hook
or invokes Do Not Disturb. The My
Status display can also be accessed
by pressing the MyStat soft key from
the idle display.
3. Choose Buddy Status to monitor the
status of the contacts within your
buddy list. This can also be accessed
by pressing the Buddies soft key on
the idle display.
4. Choose Watcher List to see which
telephones are currently monitoring
your status. Press the Block soft key
to block a watcher.
5. Choose Blocked List to see which
telephones you have blocked from
monitoring your status. Press the
Unblock soft key to unblock a contact.
The software running on the tele-
phone is compatible with Windows™
and MSN Messenger™ for peer-to-
peer presence and instant messaging.
Instant Messaging
See Voicemail and Voice and Text Messaging.
Phone Reboot
Periodically, the telephone may require a user
reboot. Reasons for this include accepting a
new conguration or new software.
To reboot the telephone, simultaneously
press and hold the Do Not Disturb, Hold, and
Volume keys (highlighted in the diagram) for
more than 3 seconds. The reboot process will
begin and is complete when the idle display is
shown.
In the case of problems, it may be possible to restore normal operation of your
telephone without rebooting. Contact your System Administrator before attempting
to reboot the telephone.
1 3
54 6
87 9
0
*
ABC
2
DEF
MNOJKLGHI
TUV
WXYZ
OPER
PQRS
Hold
Menu
Redial
Do Not Disturb
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Polycom SoundPoint IP 300 User manual

Polycom
Brand
Polycom
Model
SoundPoint IP 300
Category
Telephones
Type
User manual
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