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WICOMM
Smart Hub
Reference Manual
Models: RW232M, RW232M8B, RW232M8C, RW232M87
2 WiComm Reference Manual
Table of Contents
1. INTRODUCTION .................................................................... 4
EXPANDING YOUR SYSTEM ..................................................................................
SELF-INSTALLATION ...........................................................................................
2. SYSTEM COMPONENTS ....................................................... 5
KIT AND OPTIONAL DEVICES ...............................................................................
SERIAL NUMBERS ..............................................................................................
3. GUIDELINES FOR USING THE RISCO EXPRESS
INSTALLATION WIZARD .............................................................. 9
SELF-INSTALLATION ...........................................................................................
WELCOME SCREEN ............................................................................................
CONNECT TO NETWORK .....................................................................................
Coetig a etork ale to the WiCo Sart Hu ................................. 9
SIM Card Istallatio ........................................................................................ 9
Coetig the WiCo Sart Hu to the Poer Supply .............................
PERSONAL INFO ..............................................................................................
SYSTEM INFO .................................................................................................
SET-UP DEVICES .............................................................................................
USER & CODES ...............................................................................................
INSTALL DEVICES .............................................................................................
DONE ...........................................................................................................
4. SMART HUB INDICATIONS AND CONNECTIONS .. 13
SMART HUB FRONT VIEW ................................................................................
SMART HUB REAR VIEW ..................................................................................
LEDS INDICATION ...........................................................................................
5. DEVICE MOUNTING CONSIDERATIONS ................... 15
MOUNTING CONSIDERATIONS FOR SMART HUB ....................................................
WIRELESS SIGNAL LOSS THROUGH CERTAIN BUILDING MATERIALS .............................
PLACING THE SMART HUB ................................................................................
MOUNTING CONSIDERATIONS FOR DETECTORS .....................................................
MOUNTING CONSIDERATIONS FOR PIR DETECTORS ................................................
ACTIVATING THE BATTERY OF DOOR / WINDOW DETECTOR ......................................
WiComm Reference Manual 3
Atiatig the attery ..................................................................................... 9
HOW TO MOUNT THE DOOR / WINDOW DETECTOR ..............................................
Moutig ith Adhesie Tape ........................................................................ 9
Moutig ith Sres ....................................................................................
ACTIVATING THE BATTERIES OF THE PIR DETECTOR ...............................................
HOW TO MOUNT THE PIR DETECTOR .................................................................
Moutig ith Adhesie Tape ........................................................................
Moutig ith Sres ....................................................................................
6. WIRELESS DEVICE ALLOCATION .................................. 26
TABLE OF ADDITIONAL DEVICES ALLOCATION PROCEDURE ......................................
7. LOGGING INTO THE USER WEB & APP ....................... 28
SETTING THE TIME ZONE ..................................................................................
CHANGING USER CODES ..................................................................................
CHANGE ZONE LABELS .....................................................................................
8. USER OPERATIONS ............................................................. 33
USER OPERATIONAL DEVICES ............................................................................
FULL SETTING .............................................................................................
STAY / PARTIAL SETTING ...............................................................................
AREA SETTING ..............................................................................................
UNSETTING ....................................................................................................
9. REPLACING BATTERIES .................................................... 38
SERVICE MODE ..............................................................................................
BATTERY REPLACEMENT OF DOOR / WINDOW DETECTOR ......................................
BATTERY REPLACEMENT OF PIR DETECTOR ..........................................................
10. TECHNICAL SPECIFICATIONS ........................................ 41
11. STANDARD COMPLIANCE ............................................... 42
RED COMPLIANCE STATEMENT: ........................................................................
IC WARNING .................................................................................................
FCC NOTE .....................................................................................................
4 WiComm Reference Manual
1. Introduction
This easy to install, “out-of-the-box”, system utilizes cutting-edge technologies
to protect your home or small business against intrusion and safety hazards.
Easy to operate and robust, your security system is designed to provide you
with peace of mind. Even during a power outage, it keeps fully working,
monitoring, and providing alarm notifications.
System configuration is performed by the RISCO Express Wizard. Control is
performed on-site or remotely using a wireless slim keypad or remote keyfob,
a mobile device (smartphone or Tablet PC) running the Android or iOS
operating system, or a computer / laptop running a browser-based Web
application. When using a PIR Camera motion detector with Smartphone and
Web application, users can also remotely view real-time images of the secured
premises upon alarm activation, or at any given time. This “visual verification”
feature can help you determine whether an alarm is false or real. In addition,
24/7 monitoring of your system can be available through security-monitoring
services.
Expanding your System
This kit contains all the necessary components required to operate your
security system, however you can enhance and customize your system by
adding additional detectors and accessories.
Note: It is recommended to add additional devices before starting the self-installation
process.
Self-Installation
For basic and simple installation it is necessary to use the RISCO Express
Wizard that explains step-by-step on how to program and install the system
(see 3. GUIDELINES FOR USING THE RISCO EXPRESS WIZARD).
From a computer or tablet with an internet connection and a web browser,
follow the instructions from URL: http://riscocloud.com/express.
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2. System Components
Kit and Optional Devices
The following list includes the full range of components and devices available
for the Smart Hub. Some of these components and devices are included inside
the kit you purchased and others can be purchased separately.
Note: The type and quantity of components and devices inside the kit may vary
from kit to kit.
Smart Hub
Electrical power adapter, Ethernet cable,
screws and anchors
LCD Keypads including proximity
reader for using proximity tags
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Wireless Slim Keypad including
proximity reader for using proximity
tags
4 Button Remote Keyfob
Magnetic Door/Window Contact
(includes detector and magnet)
A “pet-friendly” PIR Motion Detector
A “pet-friendly” PIR Motion Detector
with Camera
Wireless Smoke and Heat Detector
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Indoor Wireless Sounder
Wireless acoustic Glassbreak Detector
Wireless Flood Detector
Note: For device Technical Specifications, see RISCO’s website at
https://www.riscogroup.com.
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Serial Numbers
Serial numbers are used to identify the components of your security system
as used in the RISCO Express Wizard. Each serial number consists of
11 digits.
It is recommended to keep a record of component serial numbers and
locations that correspond to the devices serial numbers, as shown in these
illustrations.
Magnetic door/window
contact
PIR Motion detector 4 Button Remote
Keyfob
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3. Guidelines for using the RISCO
Express Installation Wizard
Self-Installation
It is necessary to use the RISCO Express Wizard to successfully and
professionally install your WiComm Smart Hub System.
The RISCO Express Wizard walks you through the programming and
installation of the system and connecting to the Cloud and Monitoring
Station.
From a computer or tablet with an internet connection and a web browser,
follow the stages of the RISCO Express Wizard instructions from URL:
http://riscocloud.com/express
Welcome Screen
Enter the Kit Number without the “W” (see Serial Numbers) and 4-digit
Code as printed on the Smart Hub.
Connect to Network
Connecting a network cable to the WiComm Smart Hub
Your WiComm Smart Hub communicates via cellular and/or internet. For
cellular you need to install a SIM card with data communication enabled
(check with your SIM card provider). For internet communication, connect the
incoming network cable to the plug-in.
SIM Card Installation
Insert the SIM into the dedicated
SIM spring-loaded card slot located
on the rear side of the Smart Hub.
The card clicks into place.
To enable 3G communication please
ensure you move the locking switch
to the right to secure the SIM and
enable it to operate.
Locking Switch
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Important: Do not install the SIM card while power is applied to the
WiComm Smart Hub. If power was applied before inserting the SIM card
and the battery remains connected, hold down the reset button for 2
minutes and then release to reset the Smart Hub and enable the SIM card.
Connecting the WiComm Smart Hub to the Power Supply
1. Plug in the power adapter to your security system. Verify the
following:
• The Power Led
is shortly lit in GREEN and then lit in
AMBER.
• The Status light is lit in GREEN.
• The communication LED flashes AMBER.
2. After power up, the system will automatically establish
communication with the cloud. Please note that it may take a few
minutes until communication with the cloud is established, before
continuing with the RISCO Express Installation Wizard setup.
3. Continue with the remainder of the installation wizard and test the
system until all the devices are successfully installed, as indicated in
the wizard.
When the installation wizard is complete, the Power Led
and the
communication LED
will turn GREEN.
Personal Info
Enter the following registration details (Name, Email and Password [the
Password must be at least 6 characters and contain at least one capital letter,
one letter and one digit number]) into the provided fields. If you are already
registered, enter your email and password on the right side of the window.
Select the “I have read and agree to the Terms & Conditions and Privacy
Policy” box.
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Next, enter the 4-digit verification code sent to your inbox and used for
creating your account.
If the email is not received, please check your junk mail.
System Info
Enter a name for your system, for example, 10 Birchford Street.
The system can be divided into “Areas”, for example, Garage, Home Office
and House. Enter a name that is easily recognizable for each of the areas.
Set-up Devices
This step enables the system to identify the detectors and accessories
supplied in the basic kit. Additional detectors and accessories supplied and
not shown in the list can be entered one at a time by entering the 11-digit
Serial Number of each device.
Click the Configure button to the right of a device name. A screen will open
with instructions on how to set-up the device. Repeat the procedure for the rest
of the devices.
User & Codes
Assign new User Codes and a Master User Code.
Note: During system setup, it is recommended to change the Master User Code.
The default Master User Code is 1234.
In addition, you can assign a Proximity Tag that is a personal electronic disc
that when presented close to the Proximity-supported keypad functions the
same as entering a personal user code.
It is recommended to add a user code for every user operating the system, as
this user code will provide historical data of all functions performed by a
specific user.
Install Devices
Select the preferable network connection: Local Network (via router) or
Mobile Connection (via SIM card). It is also possible to select both. Next,
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physically install the devices after considering the best location and then
test the devices detection strength.
Note: It may take up to 5 minutes for the panel to connect to the network : During
installation of the devices, the communication LED flashes AMBER. Once
installation is complete, the GREEN
LED flashes.
Done
You have successfully completed the registration of your security system
which is now ready for use. Refer to Chapter 7 for instructions on how to: log
onto your WiComm Smart Hub; change the time zone; and operate your
system.
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4. Smart Hub Indications and
Connections
Smart Hub Front View
Microphone (for future use)
Status Button
Press 1 second: The system will play local status messages
Press 3 seconds: Quick learn mode
Press 2 minutes: Resets the Smart Hub
Smart Hub Rear View
Ethernet connection
Power Adaptor connector
SIM Card slot.
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LEDs Indication
LED displays Color State Status
Power LED
Green ON Power OK
Red ON AC trouble
Orange ON Battery trouble.
Status LED
Red
ON
System set (Full Set or Part
Set)
rapid flash Alarm
slow flash
System is in entry/exit delay
before unsetting/setting the
system
Green
ON System ready
slow flash
System in Exit delay with
front door open
Orange ON System Trouble
OFF System not ready for setting
Communication
LED
Green
ON GSM/IP connected
slow flash Cloud connected
Orange slow flash GSM/IP Trouble
All LEDs
Orange Slow flash
Battery Replacement mode
(service mode)
Green
Sequence
flash
Wireless Learn mode
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5. Device Mounting Considerations
Mounting Considerations for Smart Hub
For optimum installation of the Smart Hub and detectors, make sure to
follow the recommendations for the mounting location, as illustrated
below.
Note: The above illustrative diagram is intended to provide best results.
Min. 3 ft
(
1m
)
Min. 3 ft
(
1m
)
Min. 3 ft
(
1m
)
Min. 3 ft
(
1m
)
Min. 3 ft
(
1m
)
S
m
a
r
t
H
ub
16 WiComm Reference Manual
Wireless Signal Loss through certain building
materials
It is helpful to identify certain building materials that may be the cause of
loss of signal strength and to make sure that the area around the Smart Hub
is free of such materials, as much as possible. If signal interference is
experienced, you may want to consider moving the Smart Hub.
0% - 10% loss of signal
Wallboard and Wood
5% - 35% loss of signal
Light Concrete or Brick
70% - 90% loss of signal
Heavy Concrete and Steel
Reinforcement
Placing the Smart Hub
For upright independent placement:
Stand the Smart Hub on a surface (e.g. table),
adjust the swivel base of the Smart Hub so that it
is in a stable upright position.
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Mounting considerations for Detectors
Wood & Metal Frame Wood Frame
Metal Frame (possible 30% signal loss)
For metal
frame - wood
or plastic
spacer is
re
q
uired
Max.
0.4 in
(1cm)
Max.
0.2 in
(0.5cm)
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Mounting considerations for PIR detectors
Note: Place the detector just a foot (30 cm) or so lower than the ceiling. To
provide maximum coverage, the detector should be placed in a corner facing
away from any windows and ideally towards the entrance of the room, or,
follow the height specified in their Installation Instructions.
Min. 3 ft
(
1m
)
Min. 3 ft
(
1m
)
Min. 3 ft
(
1m
)
Min. 3 ft
(
1m
)
Min. 3 ft
(
1m
)
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Activating the Battery of Door / Window Detector
Activating the battery
Remove the red battery
isolation strip to
activate the battery.
How to Mount the Door / Window Detector
Mounting with Adhesive Tape
Peel the two-sided adhesive tapes from the detector and magnet and attach
the detector and magnet to the mounting location.
Door / Window Detector Magnet
Adhesive tapes
Red
battery
isolation
strip
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Mounting with Screws
1. Insert a flathead screwdriver and rotate to detach the back of the
transmitter from the back bracket (A). At the mounting location, note
the alignment marks for both components (B), and then install
accordingly using 2 mounting screws (C).
2. Detach magnet casing (D) and install with mounting screws (E).
Bracket
Back side of
transmitter
/