McAfee TSA00M005PAA - Total Protection Service Installation guide

Brand: McAfee

Model: TSA00M005PAA - Total Protection Service

Category: Software licenses/upgrades

Type: Installation guide

This manual is also suitable for

Total Protection Service

McAfee Total Protection Service

Installation Guide

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form

or by any means without the written permission of McAfee, Inc., or its suppliers or affiliate companies.

TRADEMARK ATTRIBUTIONS

AVERT, EPO, EPOLICY ORCHESTRATOR, FOUNDSTONE, GROUPSHIELD, INTRUSHIELD, LINUXSHIELD, MAX (MCAFEE SECURITYALLIANCE

EXCHANGE), MCAFEE, NETSHIELD, PORTALSHIELD, PREVENTSYS, SECURITYALLIANCE, SITEADVISOR, TOTAL PROTECTION, VIRUSSCAN,

WEBSHIELD are registered trademarks or trademarks of McAfee, Inc. and/or its affiliates in the US and/or other countries. McAfee Red in

connection with security is distinctive of McAfee brand products. All other registered and unregistered trademarks herein are the sole property

of their respective owners.

LICENSE INFORMATION

License Agreement

NOTICE TO ALL USERS: CAREFULLY READ THE APPROPRIATE LEGAL AGREEMENT CORRESPONDING TO THE LICENSE YOU PURCHASED,

WHICH SETS FORTH THE GENERAL TERMS AND CONDITIONS FOR THE USE OF THE LICENSED SOFTWARE. IF YOU DO NOT KNOW WHICH

TYPE OF LICENSE YOU HAVE ACQUIRED, PLEASE CONSULT THE SALES AND OTHER RELATED LICENSE GRANT OR PURCHASE ORDER DOCUMENTS

THAT ACCOMPANY YOUR SOFTWARE PACKAGING OR THAT YOU HAVE RECEIVED SEPARATELY AS PART OF THE PURCHASE (AS A BOOKLET,

A FILE ON THE PRODUCT CD, OR A FILE AVAILABLE ON THE WEBSITE FROM WHICH YOU DOWNLOADED THE SOFTWARE PACKAGE). IF YOU

DO NOT AGREE TO ALL OF THE TERMS SET FORTH IN THE AGREEMENT, DO NOT INSTALL THE SOFTWARE. IF APPLICABLE, YOU MAY RETURN

THE PRODUCT TO MCAFEE OR THE PLACE OF PURCHASE FOR A FULL REFUND.

License Attributions

Refer to the product Release Notes.

McAfee Total Protection Service Installation Guide2

Contents

Introduction to Total Protection Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

After you place your order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Merging multiple orders or accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Installation environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Supported operating systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

RAM requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Requirements for email protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Requirements for the email server security application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Advanced network environments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Decide whether to set up relay servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

How firewall protection interacts with the Windows firewall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Support for corporate firewalls or proxy servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Terminal server support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Preparing to Install the Client Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Uninstalling active virus protection software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Uninstalling active firewall software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Configuring your browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing the standalone installation agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing Total Protection Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Summary of installation methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

The standard installation process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Requirements for standard installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Sending an installation URL to users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing with a URL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

The silent installation process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Requirements for silent installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing with silent installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Designating a relay server with VSSETUP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

VSSETUP parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

The push installation process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Considerations for scheduling push installations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3McAfee Total Protection Service Installation Guide

Requirements for push installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Preparing the administrative computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installing with push installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Removing the Push Install utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Processes for pre-installed and CD versions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

About pre-installed trial and full subscriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

When you first turn on the computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Activating the copy of Total Protection Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Purchasing or renewing a full subscription. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Viewing or creating an account enrollment key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Activating your license key after installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Completing the installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Testing virus protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Scanning the client computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Scanning the email Inbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Troubleshooting and support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Frequently asked questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Questions about installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Questions about pre-installed or CD versions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Error messages for installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Error messages for pre-installed and CD versions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Contacting product support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

McAfee Total Protection Service Installation Guide4

Contents

Introduction to Total Protection Service

This guide contains the information required to prepare for and install the McAfee

Total

Protection Service software on client computers.

NOTE: Some types of protection managed by Total Protection Service do not reside as software

on client computers. Therefore, they are not included in this guide. If your purchase included

email protection, the email server security application, or vulnerability scanning, refer to emails

and materials from McAfee for instructions on installing them.

Contents

After you place your order

Installation environment

Advanced network environments

After you place your order

When you place an order for Total Protection Service, you supply an email address, and your

account is associated with that email address. After you submit your order:

1 McAfee processes your order.

2 You receive three emails.

Contains...This email...

The download URL and instructions for installing the client software, activating

and setting up the protection you purchased, accessing documentation, and

contacting customer support.

Welcome

Instructions for logging on to the McAfee SecurityCenter administrative website

and changing your password. You must use Microsoft Internet Explorer

Logon credentials

(version 6.0 or later) or Mozilla Firefox (version 2.0 or later) to access the

SecurityCenter.

The grant number for the order, which is required for customer support.Grant letter

NOTE: If you purchase Total Protection Service from a McAfee partner who manages security

for you, the partner usually receives these emails. If you have questions about which emails

you should receive, contact the partner.

Merging multiple orders or accounts

If you placed more than one order using different email addresses, you have more than one

Total Protection Service account.

Use this task to merge separate accounts so that all your security information and emails are

sent to a single email address.

5McAfee Total Protection Service Installation Guide

Task

For option definitions, click ? in the interface.

1 From your web browser, log on to the SecurityCenter. Login credentials were sent to you

in a Welcome email when you purchased Total Protection Service.

NOTE: You must use Internet Explorer (version 6.0 or later) or Firefox (version 2.0 or later)

to log on to the SecurityCenter.

2 On the My Account page, click the Accounts & Keys tab.

3 In the Manage Accounts section, select Merge another account.

4 Enter the email address and password for the account you want to merge into your main

account, then click Next. The main account is the one that uses the email address where

you want to receive status emails and messages regarding all your subscriptions.

5 Verify that the licenses and computers listed for the account are the ones you want to

merge.

6 Click Merge Account.

Installation environment

Total Protection Service is designed for Microsoft Windows operating systems running on a PC

platform. The client software installs and runs on computers equipped with:

• An Intel Pentium processor or compatible architecture.

• Microsoft Internet Explorer 6.0 or later.

Check these topics for additional requirements and support guidelines:

•

Supported operating systems

•

RAM requirements

•

Requirements for email protection

•

Requirements for the email server security application

Supported operating systems

Use this table to verify that client computers are running supported operating systems. This

table includes only the types of protection that require installation of a client component.

ProtectionOperating system

Content filteringBrowserVirus and spyware,

firewall

Client computers

XWindows 2000 Professional

with Service Pack 3 or later

XXXWindows XP Home

Windows XP Professional

with Service Pack 2 or later

(32-bit and 64-bit)

Introduction to Total Protection Service

Installation environment

McAfee Total Protection Service Installation Guide6

ProtectionOperating system

Content filteringBrowserVirus and spyware,

firewall

XXXWindows Vista

(32-bit and 64-bit)

XXXWindows 7

(32-bit and 64-bit)

Servers

XWindows 2000 Server

Advanced Server

Small Business Server

with Service Pack 3 or later

XXXWindows 2003 Standard Server

Enterprise Server

Small Business Server

(32-bit and 64-bit)

XXXWindows Server 2008

Standard Server

Enterprise Server

Small Business Server

Essential Business Server

(32-bit and 64-bit)

When upgrading the operating system

If you upgrade the operating system on a client computer (for example, from Windows 2000

to Windows XP) and you want to leave your existing files and programs intact during the

upgrade, you must first uninstall Total Protection Service. You can reinstall it after the upgrade

is complete.

Support for Windows Home Server

A different version of the Total Protection Service client software is being developed for

computers running Microsoft Windows Home Server. Administrators running Windows Home

Server software will have access to the SecurityCenter to download this version, which will allow

the Total Protection Service client software to interact with the Windows Home Server console.

Please note these differences between the two versions of Total Protection Service:

• Installing on computers running Windows Home Server requires a different installation

program than the one described in this guide in order to interact with the Windows Home

Server console.

• Download the installation program from the Utilities page of the SecurityCenter (when the

program becomes available).

• The client software for Windows Home Server supports only virus and spyware protection.

• A separate product guide that describes the installation process and features unique to the

Windows Home Server product will be available from the Help page of the SecurityCenter.

Introduction to Total Protection Service

Installation environment

7McAfee Total Protection Service Installation Guide

• Installation methods described in this guide are not supported installation methods of the

client software on a computer running Windows Home Server.

Operating system support ending

Support for the Windows 2000 operating system is scheduled to end.

Computers running Total Protection Service will still be protected from existing threats, but they

will no longer receive product updates and DAT files updated with protection for the latest

threats.

For more information about support for Windows 2000, visit:

http://www.mcafee.com/us/small/support/customer_service/end_life.html

Notifying users when support ends

By default, Total Protection Service displays notifications on client computers to remind users

that support is ending for their operating system. Notifications appear:

• When upgrades to product components, such as the scanning engine, are scheduled to end

on a specific date or will end within 30 days.

• When updates to detection definition (DAT) files have ended or will end within 30 days.

A policy option determines whether support notifications are displayed. However, notifications

are not displayed for computers running versions of Windows for which support has already

ended.

Use this task to enable or disable automatic notifications.

Task

For option definitions, click ? in the interface.

1 From your web browser, log on to the SecurityCenter. Login credentials were sent to you

in a Welcome email when you purchased Total Protection Service.

2 On the Policies page, click Add Policy to create a new policy, or click Edit to modify an

existing policy.

3 On the Client Settings tab, select or deselect Display support notifications on client

computers.

4 Click Save.

RAM requirements

Before installing Total Protection Service, use this table to verify that sufficient RAM is installed

on client computers.

RecommendedMinimum for multiple

types of protection

Minimum for single

type of protection

Operating system

1 GB1 GB512 MBWindows 2000

1 GB1 GB512 MBWindows XP

2 GB1 GB512 MBWindows 2003

2 GB1 GB1 GBWindows Vista

2 GB1 GB1 GBWindows 7

Introduction to Total Protection Service

Installation environment

McAfee Total Protection Service Installation Guide8

RecommendedMinimum for multiple

types of protection

Minimum for single

type of protection

Operating system

2 GB1 GB512 MBWindows Server 2008

2 GB1 GB512 MBOther Servers

NOTE: When calculating the total RAM required, consider the memory requirements of other

software applications running on client computers.

Requirements for email protection

If your subscription includes email protection, be sure your network meets these requirements

to set up and run email protection:

• A dedicated email server, either in-house or hosted by an ISP.

• A company email domain, such as yourdomain.com, with a static IP address.

Instructions for setting up email protection are provided in an email from McAfee and in the

product guide, available on the Help page of the SecurityCenter.

Requirements for the email server security application

If your subscription includes the email server security application, check these lists to verify

that your email server meets or exceeds minimum requirements. Instructions for installing the

email server security application are provided in emails and materials from McAfee.

McAfee GroupShield for Microsoft Exchange Server

Minimum requirements for Microsoft Exchange Server 2007:

• x64 architecture-based processor with EM64T or AMD64 support.

• 2 GB of RAM.

• 740 MB free disk space.

• Microsoft Exchange 2007.

• Internet Explorer 6.0 or later.

• One of these operating systems:

• Microsoft Windows 2003 Server with Service Pack 1 (64-bit).

• Microsoft Windows 2003 R2, Standard or Enterprise Edition (64-bit).

Minimum requirements for Microsoft Exchange Server 2003:

• Intel Pentium or compatible 133MHz processor.

• 256 MB of RAM (512 MB recommended).

• 740 MB free disk space.

• Microsoft Exchange 2003 with Service Pack 1 or later.

• Internet Explorer 5.5 or later.

• One of these operating systems:

• Microsoft Windows 2000 Server with Service Pack 4.

• Microsoft Windows 2000 Advanced Server with Service Pack 4.

• Microsoft Windows Server 2003 Standard Edition (32-bit).

Introduction to Total Protection Service

Installation environment

9McAfee Total Protection Service Installation Guide

• Microsoft Windows Server 2003 Enterprise Edition (32-bit).

Minimum requirements for Microsoft Exchange Server 2000 with Service Pack 3:

• Intel Pentium or compatible 133MHz processor.

• 128 MB of RAM (256 MB recommended).

• 740 MB of free disk space.

• Microsoft Exchange 2000 with Service Pack 3.

• Microsoft Windows 2000 Server with Service Pack 4.

• Internet Explorer 5.5 or later.

McAfee GroupShield for Lotus Domino, Windows edition

Minimum requirement:

• Intel Pentium or compatible 133MHz processor.

• 512 MB of RAM (1 GB recommended).

• Internet Explorer 6.0 or later set as the default browser.

• One of these operating systems:

• Microsoft Windows 2000 or 2003 Server.

• Microsoft Windows 2000 Advanced Server with Service Pack 4 or later.

• Microsoft Windows Server 2003 Enterprise Server with Service Pack 2 or later.

Advanced network environments

A few features might be appropriate to consider before installing Total Protection Service on

networks with certain characteristics.

Check this topicIf your network includes...

Decide whether to set up relay servers

One or more computers without an Internet connection

How firewall protection interacts with the Windows firewall

Computers running the Windows firewall

Support for corporate firewalls or proxy servers

A corporate firewall or proxy server

Terminal server support

Terminal servers or shared computers where the fast user

switching feature is used

Decide whether to set up relay servers

Before installing Total Protection Service, decide whether you want to set up relay servers and

which computers should be relay servers. This affects which installation methods you can use

for these computers.

When to set up relay servers

It is not necessary to set up relay servers. However, you might want to consider designating

one or more computers as relay servers if any computers on your network do not have a direct

connection to the Internet.

Introduction to Total Protection Service

Advanced network environments

McAfee Total Protection Service Installation Guide10

What is a relay server?

The Internet Independent Updating (IIU) feature allows computers without an Internet

connection to receive software updates through another local computer that has been designated

as a relay server. Any computer with an Internet connection can be set up as a relay server at

the time the client software is installed or at a later time. A relay server acts as a proxy for

other computers by allowing them to use its connection to check for updates.

How to set up relay servers

Specify relay servers using these methods:

• Silent installation — Designate a relay server during installation, or run VSSETUP at any time

to reconfigure a client computer as a relay server.

• Push installation — Perform a separate push operation to push files to computers that will

serve as relay servers and computers that will not serve as relay servers.

How firewall protection interacts with the Windows firewall

If client computers on your network have been running the Windows firewall, and you plan to

install firewall protection with Total Protection Service, you should be aware of the way in which

the two firewalls interact.

To ensure complete protection on computers running Windows XP, Windows Vista, or Windows

7, firewall protection automatically disables the Windows firewall and configures itself as the

default firewall. This enables it to monitor communications for Internet applications and track

events for reporting purposes.

We recommend that you do not re-enable the Windows firewall while the Total Protection

Service firewall is enabled.

CAUTION: If both firewalls are enabled, the Total Protection Service firewall lists only a subset

of the blocked IP addresses in its report, Inbound Events Blocked by the Firewall. The Windows

firewall blocks some of these addresses; however, it does not report them because event logging

is disabled in the Windows firewall by default. If both firewalls are enabled, you must enable

Windows firewall logging to view a list of all blocked IP addresses. The default Windows firewall

log is C:\Windows\pfirewall.log. Enabling both firewalls also results in duplicate status and alert

messaging.

Support for corporate firewalls or proxy servers

Total Protection Service downloads components directly from McAfee servers to client computers.

If you are behind a corporate firewall, or are connected to the Internet by a proxy server, you

might need to provide additional information for your service to work properly.

• Authentication support is limited to anonymous authentication or Windows domain

challenge/response authentication. Basic authentication is not supported.

• Silent installation, push installation, and automatic updating do not support a CHAP or NTLM

proxy.

Contact product support if you have proxy questions while installing or updating Total Protection

Service.

Introduction to Total Protection Service

Advanced network environments

11McAfee Total Protection Service Installation Guide

Terminal server support

Total Protection Service supports terminal servers and the Windows fast user switching feature

in most scenarios, with these limitations:

• Total Protection Service must be installed on the server by someone with local administrator

rights.

• When an installation or update occurs on a terminal server, one session is designated as

the primary update session for restrictions that apply to automatic updates.

• For all user sessions, the Total Protection Service icon is removed from the system tray

during the installation or update. The icon is restarted only for the user logged on to the

primary update session. All user sessions are protected, and other users can manually

redisplay their icons. (See the product guide or the client online help for instructions on

displaying the icon.)

• Detection notifications are not displayed on the desktop of all computer users if the fast user

switching feature is enabled.

Introduction to Total Protection Service

Advanced network environments

McAfee Total Protection Service Installation Guide12

Preparing to Install the Client Software

The chapter explains how to prepare computers on your network before installing the client

software.

Contents

Uninstalling active virus protection software

Uninstalling active firewall software

Configuring your browser

Installing the standalone installation agent

Uninstalling active virus protection software

Other virus protection software might conflict with the advanced features of McAfee virus

protection. When multiple virus scanning engines try to access the same files on your computer,

they interfere with each other. Use this task to uninstall existing virus protection software before

installing the Total Protection Service virus and spyware protection. (There is no need to uninstall

an existing installation of Total Protection Service.)

Total Protection Service automatically detects some virus protection software during installation.

It can uninstall some of these products during installation, and it prompts you to uninstall other

products manually. If you are notified of existing virus protection software on a computer during

installation, you must uninstall it before installing Total Protection Service.

For a list of software that is detected and/or uninstalled during installation, visit

http://www.mcafeeasap.com/downloads/uninstallinfo/detected_software_list.html.

Task

1 In the Windows Control Panel, open Add/Remove Programs.

2 From the list of programs, locate any virus protection software.

3 Click Remove.

Uninstalling active firewall software

Before installing firewall protection, we recommend that you uninstall any other firewall programs

on your computer. (There is no need to uninstall an existing installation of Total Protection

Service.) Follow your firewall program’s instructions for uninstalling or use the Windows Control

Panel.

Use this task to uninstall existing firewall software from the Windows Control Panel.

13McAfee Total Protection Service Installation Guide

Task

1 In the Windows Control Panel, open Add/Remove Programs.

2 From the list of programs, locate any firewall software.

3 Click Remove.

NOTE: On computers running the Windows firewall, it is disabled automatically during

installation of Total Protection Service.

Configuring your browser

The computer used to install Total Protection Service must have Microsoft Internet Explorer 6.0

or later installed. Total Protection Service works with the default security settings in Internet

Explorer. Use this task to verify and configure your settings if you are unsure of them.

NOTE: If on your administrative or client computers you typically use a non-Microsoft browser,

such as Mozilla Firefox or Opera, you must install Internet Explorer before installing Total

Protection Service. After the software is installed, you can continue to use your default Internet

browser. You can access the SecurityCenter with Internet Explorer (version 6.0 or later) or

Firefox (version 2.0 or later).

Task

1 From the Windows Control Panel, open Internet Options.

2 On the Security tab, verify and change your security setting as needed, depending on your

version of Internet Explorer:

• Internet Explorer 7.x — Select Medium-high.

• Internet Explorer 6.x — Select Custom Level, then from the Reset to menu, select

Medium and click Reset.

3 Click OK.

Installing the standalone installation agent

To allow users without administrator rights to install Total Protection Service on client computers

by using the URL method, you must first load a standalone installation agent on their client

computers.

NOTE: This task is not required unless you want users without administrator rights to install

the client software.

Use this task to install the installation agent with a deployment tool, such as Microsoft Systems

Management Server (SMS) installer, Windows NT login scripts, or Tivoli IT Director, or by

downloading it directly onto client computers. You must have administrator rights on the client

computer to install this file. After the standalone installation agent is installed on a client

computer, any user can install Total Protection Service client software on that computer.

Task

1 From the SecurityCenter website, click the Help tab, select Utilities, then click installation

agent to download the executable installation file for the agent.

Preparing to Install the Client Software

Configuring your browser

McAfee Total Protection Service Installation Guide14

2 Copy the installation file to a portable medium, such as a thumb drive, or email it to client

computer users (optional).

3 Install the agent with one of these methods, depending on your location:

• From the administrative computer — Deploy and execute the file on client computers

using your customary deployment tools.

• From the client computer — Double-click the file to begin the installation process.

Preparing to Install the Client Software

Installing the standalone installation agent

15McAfee Total Protection Service Installation Guide

Installing Total Protection Service

This chapter explains how to install the client software on computers.

Contents

Summary of installation methods

The standard installation process

The silent installation process

The push installation process

Processes for pre-installed and CD versions

Completing the installation

Summary of installation methods

There are three methods for installing Total Protection Service client software, one standard

and two advanced methods.

Standard installation

Use a URL to install Total Protection Service on each client computer.

• Use the URL you received in your Welcome email message to install the client software on

your computer and access the SecurityCenter website. This URL is specific to your account

and will install all the protection you have subscribed to in the default language for your

account.

• Optionally, create a custom URL on the SecurityCenter with the Install Protection wizard.

Use the custom URL to specify specific types of protection to install, a language for the client

software, and a group to place the client computer in.

Send either the URL you received in your Welcome email or the custom URL to users with

instructions for installation, or visit each client computer and use the URL to install the software.

Advanced installation options

From an administrative computer, visit the SecurityCenter website and select an advanced

installation method to install the software without user interaction.

• Silent installation — Download a program called VSSETUP.EXE, deploy it to client

computers, then open a DOS window on each client computer and run VSSETUP.EXE from

the command line. This method requires a third-party deployment tool, a login script, or a

link to an executable file in an email message.

• Push installation — Obtain the Push Install utility, then deploy the software directly from

your service provider’s website to one or more client computers remotely.

This table summarizes the differences in the advanced installation methods.

McAfee Total Protection Service Installation Guide16

Advanced installation methodThe administrator...

PushSilent

Administrative computerClient computerPerforms the installation from

Push Install utilityVSSETUP.EXEObtains this file from the SecurityCenter

One or more computersOne computerInstalls the client software on

YesNoInstalls remotely

Yes (requires a separate installation for

client computers and relay servers)

YesCan designate relay servers (optional)

The standard installation process

URL installation is the most common installation method. Client software is installed on each

computer individually. Users install the client software by downloading it to their computers

from a company-specific URL.

How standard installation works

1 Obtain your download URL from your Welcome email message, or create a customized

URL from the SecurityCenter.

2 Send the URL to users in an email message with instructions (optional).

3 From the client computer, enter the URL into a browser window.

Requirements for standard installation

To install Total Protection Service on a client computer by using a download URL:

• The client computer must have an Internet connection.

• The client computer's user must have local administrator rights.

NOTE: Administrator rights are not the default setting. Change the default Windows

configuration or deploy a standalone installation agent on the client computer (see

Installing

the standalone installation agent

Sending an installation URL to users

As the administrator, you can obtain the company-specific installation URL in two ways:

• After signing up for Total Protection Service, you receive an email message containing the

installation URL that has been set up for your company. This URL installs all the protection

software you have subscribed to, and places it in your account’s default group in the default

language of your account. You can copy this URL into an email message and send it to users.

• At any time, you can log on to your SecurityCenter and create a customized URL for users.

This enables them to install selected protection software in a designated group and language.

Use this task to create a customized installation URL and send it to users.

Task

For option definitions, click ? in the interface.

Installing Total Protection Service

The standard installation process

17McAfee Total Protection Service Installation Guide

1 In your web browser, log on to your SecurityCenter website.

2 From the Computers page, click Add Computer.

3 Select the group where you want to place the client computers, and select the types of

protection to install, and a language for the software, then click Next. A customized URL

is displayed, along with simple instructions for users.

4 Click Select Text and Copy to Clipboard.

5 In your local email application, open a new message and paste the text you have copied.

6 Revise the instructions as needed, then send the email to the users who need to install the

software.

Installing with a URL

Use this task to install Total Protection Service on a client computer with a download URL.

Task

For option definitions, click ? in the interface.

1 Email the URL you received in your Welcome email to users, or log on to the SecurityCenter,

click Install Protection on the Dashboard page, and follow the steps in the wizard to

create a custom URL and email it to users.

2 Open the email message on the client computer and click the installation URL.

3 If prompted, select the types of protection to install, type your email address in the Email

or identifier field, and click Continue.

NOTE: The information entered here identifies the computer where the installation is taking

place. The SecurityCenter uses it to identify that computer in reports. If reports indicate a

problem with a computer, you can use the email address to notify the user. If the user

does not enter an email address, it is important to know how to contact the user when

security issues arise.

4 When prompted, click Install.

5 In the File Download dialog box, click Run.

For installation, Total Protection Service uses a cookie that is created at this time and

expires after 24 hours. If you save the installation file and try to install it after 24 hours

have passed, or delete the cookie, you are prompted to begin the installation process again.

6 If the User Account Control dialog box appears, click Continue.

7 If you are installing firewall support, select Restart when prompted.

The silent installation process

The silent installation method uses the executable file VSSETUP to install Total Protection Service

on a client computer, with no user interaction. This installation method is not network-specific

and installs the software on any Windows operating system.

How silent installation works

1 Download VSSETUP from the SecurityCenter.

2 Deploy to each computer where you want to install the client software.

Installing Total Protection Service

The silent installation process

McAfee Total Protection Service Installation Guide18

3 On the computer, open a DOS window and run the VSSETUP command using the appropriate

parameters.

Requirements for silent installation

To install Total Protection Service on a client computer using the silent installation method:

• You should run this program using an account with sufficient rights to install the product.

Typically local administrator rights are required, and some methods require remote execution

rights.

• You must know your company key. To find it, check these locations:

• In the installation URL, the series of characters following

CK=

• On the SecurityCenter, the Accounts & Keys tab of the My Account page.

• To deploy VSSETUP.EXE, you must have a method for installing executable files on your

network computers. For example:

• A third-party deployment tool, such as Novell NAL, ZenWorks, Microsoft Systems

Management Server (SMS) installer, or Tivoli IT Director.

• A login script.

• A link to an executable file in an email message.

• A portable medium, such as a CD or thumb drive.

Installing with silent installation

Use this task to install Total Protection Service with the silent installation method.

Task

For option definitions, click ? in the interface.

1 From your web browser, log on to your SecurityCenter.

2 On the Dashboard page, click Install Protection.

3 Select the group where you want to place the client computers, the types of protection to

install, and a language for the software, then click Next.

Installing Total Protection Service

The silent installation process

19McAfee Total Protection Service Installation Guide

4 Under Additional Installation Options, select Display advanced installation methods.

5 Under method 1, click VSSETUP to save the VSSETUP.EXE file to your hard drive.

6 Deploy the program to each client computer using your customary deployment tool, such

as those listed under

Requirements for silent installation

7 On each client computer, open a DOS window and run the following command.

VSSETUP.EXE /CK=<your company key> /<parameters>

As shown in this example, you must include your company key (CK) as a parameter. See

VSSETUP parameters

for a list of optional parameters you can add to your command line.

NOTE: Your company key is included in the URL that you received when you subscribed

to Total Protection Service. It is the hexadecimal value that follows the characters

CK=

at the end of the URL. Your company key is also listed on the SecurityCenter, on the

Accounts & Keys tab of the My Account page.

8 If you are installing firewall protection, reboot the client computer.

Designating a relay server with VSSETUP

Use this task to specify whether a computer should function as a relay server.

Task

• Use a VSSETUP parameter to specify a computer as a relay server or change a relay server

specification.

Use this parameterTo do this...

VSSETUP /RelayServer=1

NOTE: If you do not specify this parameter, the default

is 0 and the computer is not a relay server.

During installation, specify a computer is a relay server.

VSSETUP /SetRelayServerEnable=1

Modify an existing installation to specify a computer is

a relay server.

VSSETUP /SetRelayServerEnable=0

Modify an existing installation to specify a computer is

not a relay server.

VSSETUP parameters

For a silent installation, use this command line and any of the following parameters (which are

not case-sensitive):

VSSETUP.EXE /CK=<your company key> /<parameters>

DescriptionParameter

Required. Launches Setup using the company key.

Your company key is listed on the SecurityCenter, on the Accounts &

Keys tab of the My Account page.

/CK=XYZ

Installing Total Protection Service

The silent installation process

McAfee Total Protection Service Installation Guide20

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Category: Software licenses/upgrades

Type: Installation guide

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