Kenmore BU4020 User guide

Use & Care Guide

Manual de Uso y Cuidado

Manuel d'entretien et d'utilisation

www.kenmorefloorcare.com

Vacuum Cleaner Help Line:

1-844-608-3080 (US) / 1-844-608-3081 (CA)

8:00am-5:00pm EST, M-F

Model/Modelo/Modèle: BU4020

Rev.01

Bagged Upright Vacuum

Aspiradora Con Bolsa

Aspirateur Vertical Muni De Sac

- 2 -

Before Using Your New Vacuum Cleaner ........................................................................ 2

Packing List ..................................................................................................................... 2

Important Safety Instructions ........................................................................................3-4

Vacuum Cleaner Warranty .............................................................................................. 5

Parts and Features ...........................................................................................................6

Assembly Instructions ...................................................................................................7-8

Operating Instructions .................................................................................................9-15

Performance/Safety Features .........................................................................................16

Vacuum Maintenance and Care .................................................................................17-23

Troubleshooting ........................................................................................................24-25

TABLE OF CONTENTS

PACKING LIST

Your KENMORE INTUITION ® BAGGED UPRIGHT VACUUM CLEANER is packaged with

the following parts and components assembled separately in the carton:

1 Upright Vacuum Cleaner

1 Crevice Tool

1 Flexible Hose

1 Upholstery Tool

1 Handle

1 Wand

1 Deluxe Dusting Brush

1 Use & Care Guide

Read this Use & Care Guide. It will help you assemble and operate your new Kenmore

vacuum cleaner in the safest and most effective way.

For more information about vacuum cleaner care and operation, call the Vacuum Cleaner

Help Line at 1-844-608-3080 (US) / 1-844-608-3081 (CA). You will need the complete

model and serial numbers when requesting information.

Your vacuum cleaner’s model and serial numbers are located on the Model and Serial

Number Plate. Use the space below to record the model number and serial number of your

new Kenmore vacuum cleaner.

Model No.____________________________________________

Serial No. ____________________________________________

Date of Purchase ______________________________________

Keep this book and your sales check (receipt) in a safe place for future reference.

BEFORE USING YOUR NEW VACUUM CLEANER

- 3 -

WARNING!

Your safety is important to us. To reduce the risk of fire, electrical shock, injury to persons

or damage when using your vacuum cleaner, follow basic safety precautions including the

following:

IMPORTANT SAFETY INSTRUCTIONS

• Use your vacuum cleaner only as

described in this Use & Care Guide. Use

only with manufacturer’s recommended

attachments.

• Disconnect electrical supply before

servicing or cleaning out the brushroll

area. Failure to do so could result in the

brushroll unexpectedly starting, causing

personal injury from moving parts.

• Do not leave vacuum cleaner when

plugged in. Unplug from outlet when

not in use and before performing

maintenance.

• To reduce the risk of electrical shock - Do

not use outdoors or on wet surfaces.

• Do not allow to be used as a toy. Close

attention is necessary when used by or

near children.

• Do not use with a damaged cord or plug.

If vacuum cleaner is not working as it

should, has been dropped, damaged,

left outdoors, or dropped in water,

immediately discontinue use and call

1-844-608-3080 (US) / 1-844-608-3081

(CA) for assistance.

• Do not pull or carry by cord, use cord as

a handle, close a door on cord, or pull

cord around sharp edges or corners. Do

not run vacuum cleaner over cord. Keep

cord away from heated surfaces.

• Do not unplug by pulling on cord. To

unplug, grasp the plug, not the cord.

• Do not handle plug or vacuum cleaner

with wet hands.

• Do not put any objects into openings.

• Do not use with any opening blocked;

Read all instructions in this guide before assembling or using your vacuum cleaner.

keep free of dust, lint, hair, and anything

that may reduce air flow.

• Keep hair, loose clothing, fingers, and all

parts of body away from openings and

moving parts.

• Turn off all controls before unplugging.

• Use extra care when cleaning on stairs.

• Do not put on chairs, tables, etc. Keep on

floor.

• Do not use vacuum cleaner to pick

up flammable or combustible liquids

(gasoline, cleaning fluid, perfumes,

etc.), or use in areas where they may be

present. The fumes from these substances

can create a fire hazard or explosion.

• Do not pick up anything that is burning or

smoking, such as cigarettes, matches, or

hot ashes.

• Do not use vacuum cleaner without dust

cup and/or filters in place.

• Always replace the dust bag after

vacuuming carpet cleaners or freshener,

powders, and fine dust. These products

clog the filters, reduce airflow and can

cause damage to the vacuum cleaner.

Failure to replace the dust bag could

cause permanent damage to the vacuum

cleaner.

• Do not use the vacuum cleaner to pick

up sharp hard objects, small toys, pins,

paper clips, etc. They may damage the

vacuum cleaner or dust bag.

• You are responsible for making sure

that your vacuum cleaner is not used by

anyone unable to operate it properly.

- 4 -

IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE INSTRUCTIONS

Proper assembly and safe use of your vacuum cleaner are your responsibilities. Your vacuum

cleaner is intended for Household use. Read this Use & Care Guide carefully for important

use and safety information. This guide contains safety statements under warning and caution

symbols.

- 5 -

VACUUM CLEANER WARRANTY

LIMITED WARRANTY

FOR ONE YEAR from the date of sale this product is warranted against defects in material

or workmanship.

WITH PROOF OF SALE a defective product will be replaced free of charge.

The Kenmore brand is used under license. Direct all claims for warranty service to:

1-844-608-3080 (US) / 1-844-608-3081 (CA).

This warranty does not cover filters or belts, which are expendable parts that can wear

out from normal use within the warranty period.

This warranty is void if this product is ever used for other than private household purposes.

This warranty gives you specific legal rights, and you may also have other rights which

vary from state to state.

Cleva North America, Inc., Greenville SC 29607

- 6 -

PARTS AND FEATURES

It is important to know your vacuum cleaner’s parts and features to assure its proper and

safe use. Review these before using your vacuum cleaner.

To order a

replacement part,

call 1-844-608-

3080 (US) / 1-844-

608-3081 (CA).

REPLACEMENT PARTS

Item Part No. (US) Part No. (CA)

Foam Filter 561060125 561060125

HEPA Media Exhaust Filter 561055118 561055118

Upholstery Tool 561055176 561055176

Crevice Tool 561065101 561065101

Dust Bag (6-pack) IB600 63296

Wand 561070102 561070102

Flexible Hose (with handle) 561070101 561070101

Deluxe Dusting Brush 561060177 561060177

Filter Kit (HEPA Exhaust +

Foam Filter) 561060184 561060184

Handle

Flexible

Hose

Release

Button

Wand

Release

Button

Brushroll

On/Off

Button

Bag Fill

Level

Indicator Lift Up

Button

Wand

Suction

Control

Deluxe Dusting Brush

On/Off

Button Accessory

Storage

Connection

Hose

Handle

Release

Button

Carrying

Handle

Dust Bag

Chamber

Cover

Release

Dust Bag

Chamber

Cover (Dust

Bag Inside)

Exhaust Filter

Cover (HEPA

Media Exhaust

Filter Inside)

Motorized Nozzle

Brushroll

Indicator

Light

Lower

Cord

Hook

Power

Cord

Upper

Cord

Hook

Upholstery

Tool

Crevice Tool

Headlight

- 7 -

Body

Handle

Wand

Nozzle

Upper

Slot

Protrusion

I

Protrusion

II

Lower

Slot

1. To place the body onto the nozzle, carry

the body over the nozzle and align the

nozzle neck with the guides in the body

and slowly drop into place until a ‘click’

is heard.

2. Insert the handle into wand until you

hear a ‘click’.

3. Locate the wand parallel with the body;

make sure the protrusion is under upper

slot as shown. Then push the wand to

fit the body and then insert downward

into the nozzle neck. Make sure the

protrusion I is locked into upper slot

and protrusion II into lower slot. A ‘click’

can be heard once you finish the wand

assembly.

Before assembling the vacuum cleaner, check the PACKING LIST (page 2). Use this list to

verify that you have received all the components of your new Kenmore Intuition® Bagged

Upright Vacuum Cleaner.

Please pay special attention to these hazard alert boxes, and follow any

instructions given. WARNING statements alert you to such hazards as fire,

electric shock, burns and personal injury. CAUTION statements alert you to

such hazards as personal injury and/or property damage.

ASSEMBLY INSTRUCTIONS

6. Lock power cord plug onto the power

cord.

4. Insert the hose into body until you hear

a ‘click’.

- 8 -

NOTE: DO NOT tilt the wand to insert it

into the nozzle neck.

DO NOT insert the wand before placing

the body onto the nozzle.

WARNING

Electrical Shock and Personal Injury

Hazard.

Wrapping the cord too tightly with

excessive stress on the cord may cause

cord damage. A damaged cord is an

electrical shock hazard and could cause

personal injury or damage.

ASSEMBLY INSTRUCTIONS

5. Make sure the upper and lower cord

hooks are in the proper position as

shown. Wrap the power cord loosely

around the upper and lower cord hooks.

Power Cord

Plug

Power Cord

Body

Upper

Cord

Hook

Lower

Cord

Hook

NOTE: Make sure to wrap the power

cord around the upper cord hook first, and

then around the lower cord hook to avoid

damaging the power cord.

1. Turn the upper cord hook to either side

and down to release the power cord.

- 9 -

CAUTION

Moving parts! To reduce the risk of personal injury, DO

NOT touch the brushroll when vacuum is on. Contacting the

brushroll while it is rotating can cut, bruise or cause other

injuries. Always turn off after operation. Use caution when

operating near children or pets.

OPERATING INSTRUCTIONS

POWER CORD – RELEASE & USE

Upper Cord

Hook

Upper

Locking

Notch

WARNING

To reduce the risk of electric shock, this

appliance has a polarized plug (one

blade is wider than the other). This plug

will fit in a polarized outlet only one

way. If the plug does not fit fully in the

outlet, reverse the plug. If it still does

not fit, contact a qualified electrician to

install the proper outlet. Do not change

the plug in any way.

2. Detach the power cord plug from the

power cord.

3. Be sure the power cord is locked into

the upper locking notch as shown. This

will help manage the power cord when

operating the vacuum cleaner.

4. Plug the power cord plug into an outlet

located near the floor.

UPRIGHT MODE

NOTE: Make sure the vacuum cleaner

is completely assembled. Do not operate

vacuum cleaner without dust bag in place.

1. Release the handle by placing foot on

the nozzle and pull back to change

handle position.

2. Turn on the vacuum cleaner by pressing

the On/Off button for cleaning bare

floor.

NOTE: Your vacuum cleaner has two

cleaning modes: one dedicated for bare

floor and one for carpets. The vacuum

turns on in carpet cleaning mode, which

means the brushroll is spinning. To switch to

bare floor mode, simply press the Brushroll

On/Off button to turn the brushroll off.

We do not recommend vacuuming with the

brushroll on when cleaning bare floors as

this may damage your floor.

- 10 -

POWER CORD - RELEASE & USE

OPERATION MODES

WARNING

Electrical Shock and Personal Injury

Hazard

Wrapping the cord too tightly puts stress

on the cord and can cause cord damage.

A damaged cord is an electrical shock

hazard and could cause personal injury

or damage.

5. Press the On/Off button to turn the

vacuum cleaner on.

6. Once you have completed vacuuming,

press the On/Off button; unplug the

power cord plug from the outlet.

7. To restore power cord after use, turn

upper cord hook to the upright position.

Then wrap cord loosely around cord

hooks.

On/Off

Button

WARNING

Personal Injury and Product Damage

Hazard

· When any abnormality/failure occurs,

stop using the product immediately and

disconnect the power plug.

· DO NOT use outlets above counters.

Damage from cord to items in

surrounding area could occur.

BRUSHROLL STATUS INDICATOR

NOTE: The brushroll rotates when the

vacuum cleaner is in this position.

NOTE: Brushroll does not rotate in

either mode when handle is in fully upright

position.

3. Press the Brushroll On/Off button for

cleaning carpets.

4. Once the vacuum is on, operate the

vacuum cleaner by tilting the wand back

towards you and the nozzle is flush with

floor surface.

5. Once you have completed vacuuming,

press the On/Off button again and

unplug the power cord from the power

outlet.

NOTE: If the brushroll is turned on, first

press the Brushroll On/Off button to stop

the brushroll, and then press the On/Off

button to turn off the vacuum.

BAG FILL LEVEL INDICATOR

As the dust bag fills with dirt and debris,

an indicator near the wand can be used to

estimate the level of bag fill. Once all LEDs

are illuminated red, the bag should be

replaced. See page 18-19 for the dust bag

replacement instructions.

- 11 -

CAUTION

Do not allow the vacuum cleaner to

remain in one spot for any length of time

when the brushroll is turning. Damage

to carpet may occur.

CAUTION

Make sure the dust bag is replaced

when all LED lights begin to illuminate

red continuously. If not, the LED lights

will flash red. If the red flashing remains

after replacing the dust bag, check and

clean the air path as it is blocked.

OPERATION MODES

Bag Fill Level

Indicator

Bag Fill Level

One LED light (furthest

left), green continuous Lights progressively

illuminate to show

the bag is filling.

Replace the bag

when all LED lights

begin to illuminate red

continuously.

Two LED lights, orange

continuous

Three LED lights,

orange continuous

Four LED lights, red

continuous

Brushroll Status

Indicator

Status

Green LED Lights The brushroll is spinning and

working as it should.

Red LED Lights

There is a jam in the

brushroll area. Turn off and

unplug the vacuum, and

remove any blockages in

the nozzle.

No LED Lights The brushroll is off.

Brushroll

On/Off

Button

Brushroll

Status

Indicator

ABOVE FLOOR MODE

1. Place the vacuum cleaner in the upright

locked position.

2. Press the wand release button and lift up

the wand for above floor cleaning.

3. Choose the desired attachments and

insert it into the wand.

4. Turn on the vacuum cleaner by pressing

the On/Off Button.

5. Once you have completed vacuuming,

press the On/Off button again and

unplug the power cord from the power

outlet.

NOTE: The attachments also can insert

directly into the handle for above floor

cleaning.

LIFT UP MODE

1. Place the vacuum cleaner in the upright

locked position.

2. Press lift-up button and lift up the body

for portable carry.

3. Press the wand release button and lift

up the wand for cleaning stairs or other

hard to reach places.

NOTE: Make sure the power cord is

released from the cord hooks before lifting

up the wand.

- 12 -

CAUTION

When using attachments, be careful not

to over extend the stretch hose when

reaching. Trying to reach beyond the

hose stretch capability could cause the

vacuum cleaner to tip over.

CAUTION

DO NOT pull the vacuum cleaner

around the room by the hose. Property

damage or personal injury could result.

Wand

Release

Button

Lift-Up Button

Wand

Release

Button

Wand

Handle

Upholstery Tool

OPERATION MODES

4. Choose the desired attachments and

insert it into the wand.

5. Turn on the vacuum cleaner by pressing

the On/Off Button.

6. Once you have completed vacuuming,

press the On/Off button again and

unplug the power cord from the power

outlet.

NOTE: The attachments also can insert

directly into the handle.

- 13 -

LIFT UP MODE

CAUTION

When using attachments, be careful not

to over extend the stretch hose when

reaching. Trying to reach beyond the

hose stretch capability could cause the

vacuum cleaner to tip over.

CAUTION

DO NOT pull the vacuum cleaner

around the room by the hose. Property

damage or personal injury could result.

All included accessory tools can be

inserted into either the handle or the wand.

DELUXE DUSTING BRUSH

Slide the collar of the brush into the open

end of the hose or wand.

Use the deluxe dusting brush for cleaning

loose surfaces such as drapes, furniture or

walls. See ATTACHMENT USE TABLE (page

15).

UPHOLSTERY TOOL

The upholstery tool can be attached to the

end of the handle and the wand. Slide the

collar of the tool into the open end of the

handle or wand.

Use the upholstery tool for cleaning

upholstery and fabric surfaces such as

sofas and drapes. See ATTACHMENT USE

TABLE (page 15).

CREVICE TOOL

Slide the collar of the tool into the open

end of the hose or wand.

Use the crevice tool for cleaning in tight

spaces such as furniture, between cushions,

and stairs. See ATTACHMENT USE TABLE

(page 15).

- 14 -

ATTACHMENTS

CAUTION

Use attachments when the vacuum

cleaner is upright.

*Always clean attachments before using on fabrics.

- 15 -

ATTACHMENT USE TABLE

= Applicable

ATTACHMENT

DELUXE DUSTING BRUSH

CREVICE TOOL

Between

Furniture* Cushions* Drapes* Stairs Baseboards

Carpet Bare

CLEANING AREA

UPHOLSTERY TOOL

PERFORMANCE/SAFETY FEATURES

THERMAL PROTECTOR

This vacuum cleaner has a thermal

protector which automatically trips to

protect the vacuum cleaner suction motor.

If a clog prevents the normal flow of air to

the motor, the thermal protector turns the

motor off automatically. This allows the

motor to cool in order to prevent possible

damage to the vacuum cleaner.

To reset thermal protector: Turn the

vacuum cleaner off and unplug the power

cord from the outlet to allow the vacuum

cleaner to cool and the thermal protectors

to reset.

Check for and remove clogs, and replace

dust bag if necessary. Also check

and clean any clogged filters. Wait

approximately 50 minutes before restarting

vacuum cleaner.

BY-PASS VALVE

This vacuum cleaner has a By-Pass Valve

which prevents motor overheating and

damage. The valve opens to provide

cooling air when a clog prevents normal

air flow to the vacuum cleaner suction

motor. You will notice a change of sound

as air rushes through the valve opening.

To correct the problem: remove any clogs,

check and replace filters if needed, check

and install new dust bag if needed.

NOTE: The By-Pass Valve may open

when using attachments or when cleaning

new carpet due to reduced airflow or air

path is blocked, caused by the attachments

themselves or by new carpet lint filling the

dust bag quickly.

BRUSHROLL RESET

The brushroll has built-in protection against

motor damage should the brushroll jam.

If the brushroll slows down or stops, the

brushroll overload protector shuts off the

brushroll motor and the brushroll status

indicator emits red light. The vacuum

cleaner suction motor will continue to run.

To solve the problem: Turn off and unplug

vacuum cleaner, remove obstruction, then

turn on the vacuum cleaner.

NOTE: Once the brushroll motor shuts

down, clear jam from brushroll and then

restart the vacuum cleaner. If the problem

persists, contact the vacuum cleaner help

line for assistance.

SUCTION CONTROL

To assist with push/pull force of the

vacuum on surfaces like thick carpet, the

suction control valve can be opened to

help reduce suction. Note that for best

cleaning results, the suction control valve

must be fully closed.

· Slide to right to open the suction control

and decrease suction. Opening control

decreases suction for draperies and

lightweight rugs.

· Slide to left to close the suction control

and increase suction. Closing control

increases suction for upholstery and

carpets.

- 16 -

CAUTION

Always return the vacuum cleaner to

the upright position before using the

hose and attachments. Failure to do

so may result in overheating of the

brushroll motor and can cause the

thermal protectors to trip.

Brushroll Status

Indicator

Decrease Suction Increase Suction

1. Turn off and unplug vacuum cleaner. DO

NOT drip water on vacuum cleaner.

2. To clean exterior, or to reduce static

electricity and dust build-up, wipe outer

surface with a clean, soft cloth that has

been dipped in a solution of mild liquid

detergent and water, then wrung dry.

Wipe dry after cleaning.

NOTE: Wash attachments in warm

soapy water, rinse and air dry. Do not

clean in dishwasher.

1. Place the flexible hose and attachments

in storage position if necessary (see

page 7 & 8).

2. Gather the cord and wrap it loosely

around the upper and lower cord hooks.

Lock plug retainer onto the power cord.

See page 8.

3. Store the vacuum cleaner in a dry,

indoor area, on the floor with the handle

locked in the upright position.

- 17 -

Always follow all safety precautions when performing maintenance to the vacuum cleaner.

VACUUM MAINTENANCE AND CARE

WARNING

Electrical Shock and Personal Injury Hazard

Disconnect electrical supply before servicing or cleaning the vacuum cleaner. Failure to

do so could result in electrical shock or personal injury from vacuum cleaner suddenly

starting.

CLEANING EXTERIOR AND ATTACHMENTS

VACUUM CLEANER STORAGE

CAUTION

Do not use attachments if they are wet.

Attachments used in dirty areas, such as

under a refrigerator, should not be used

on other surfaces until they are washed.

They could leave marks.

WARNING

Electrical Shock and Personal Injury

Hazard

Wrapping the cord too tightly puts stress

on the cord and can cause cord damage.

A damaged cord is an electrical shock

hazard and could cause personal injury

or damage.

1. Pull bag chamber cover release handle

out and up, hold the cover using the

handle.

3. To install a new dust bag, insert the dust

bag collar into bracket until you hear

a ‘click’, and then rotate bracket down

until another ‘click’ can be heard. Tuck

the bag into the dust bag chamber. Be

sure all sides of the dust bag are flat

within the bag chamber.

NOTE: Do not press the dust bag

release button when release bag chamber

cover, or the dust bag will drop down

automatically.

2. Tilt the bag chamber as shown. Press

Dust Bag Release button and the dust

bag drops down automatically.

- 18 -

DUST BAG REPLACEMENT

WARNING

Always unplug power cord from

electrical outlet before performing any

service on vacuum cleaner.

Dust Bag

Chamber

Cover

Release

Bracket Dust Bag Collar

Dust Bag

Release

Button

4. Place the tab on the dust bag chamber

cover in the slot on the vacuum cleaner.

Push the dust bag chamber cover into

place until a ‘click’ is heard.

NOTE: Make sure the dust bag is locked

into place before pushing the dust bag

chamber cover. The dust bag chamber

cover can’t be assembled successfully if

dust bag is missing or not installed into

place.

Clean the foam filter with cold water as

needed.

NOTE: When the cleaning of filters no

longer restores vacuum cleaner suction

to full power, or the filters are worn or

broken, replace the filters. To purchase

filters, call 1-844-608-3080 (US) / 1-844-

608-3081 (CA).

Regularly clean and replace the filters to

keep the vacuum's suction power optimal.

1. Remove the dust bag as outlined in the

DUST BAG REPLACEMENT section (page

18-19).

2. Remove the foam filter cover and the

foam filter.

- 19 -

WARNING

Electrical Shock Hazard

Unplug power cord from electrical

outlet. Do not operate the vacuum

cleaner without the foam filter. Be sure

the filter is dry and properly installed to

prevent motor failure and/or electrical

shock.

Foam Filter Cover Foam Filter

Slot Tab

DUST BAG REPLACEMENT

FOAM FILTER CLEANING

It is recommended to clean the HEPA

media exhaust filter with cold water every

year.

NOTE: When the cleaning of the filter

no longer restores vacuum cleaner suction

to full power, or the filter is worn or broken,

replace the exhaust filter. To purchase the

exhaust filter, call 1-844-608-3080 (US) /

1-844-608-3081 (CA).

3. Wash the filter in warm soapy water,

rinse and dry thoroughly by squeezing

the excess water out of the filter and

allowing to air dry for 24 hours.

NOTE: DO NOT operate without foam

filter installed.

DO NOT wash in the dishwasher.

DO NOT install foam filter if damp.

4. Reinstall the foam filter into the foam

filter cover and slide it to the slots until it

is in place. Press the cover to lock it into

place until a ‘click’ can be heard.

NOTE: Replace the foam filter if it is

worn or broken.

5. Reinstall the dust bag as outlined in the

DUST BAG REPLACEMENT section (page

18-19).

1. Remove exhaust filter cover by pulling

the tab outward at the bottom of the

cover.

- 20 -

FOAM FILTER CLEANING

HEPA MEDIA EXHAUST FILTER CLEANING

Foam Filter

and Foam

Filter Cover

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