FieldServer SMC Cloud Quick start guide

Document Revision: 3.L

T18661

SMC Cloud

Start-up Guide

(Instructions for Field Installers, Support and Administrator)

APPLICABILITY & EFFECTIVITY

Explains SMC Cloud registration and use.

These instructions are effective as of August 2020.

SMC Cloud Start-up Guide

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Technical Support

Please call us for any technical support needs related to the FieldServer product.

MSA Safety

1991 Tarob Court

Milpitas, CA 95035

Website: www.sierramonitor.com

U.S. Support Information:

+1 408 964-4443

+1 800 727-4377

Email: [email protected]

EMEA Support Information:

+31 33 808 0590

Email: smc-support.emea@msasafety.com

SMC Cloud Start-up Guide

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Assumptions

The following items should be complete before moving forward with SMC Cloud registration.

✓ FieldServer products intended for SMC Cloud registration must already be installed and running.

✓ FieldServer Gateway(s) and/or Router(s) are connected to the internet.

✓ The manufacturer’s SMC Cloud Administrator has already set up a SMC Cloud account.

✓ The field installer has received SMC Cloud login information from the SMC Cloud Administrator.

SMC Cloud Start-up Guide

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A Quick Start Guide for Field Installation

Connecting

the

FieldServer

Registering

with

SMC Cloud

Logging

into

SMC Cloud

Using

SMC Cloud

Features

• Device Management

• User Management (Admin only)

• Notifications

• Dashboards

• Type the FieldServer IP Address into a web browser.

• Once connected, the FS-GUI or customer applications will be displayed.

• Reports

• Audit Logging

• Data Logging (Admin only)

• Go to www.smccloud.net and type in the appropriate login information as per

registration login.

➢ For end users, contact the OEM for login details.

• Confirm the registered FieldServer is viewable from the Device Management

tab.

• Obtain SMC Cloud login details from support.

• Go to the SMC Cloud registration page and fill in ALL relevant information.

➢ For FS-GUI, click the “SMC Cloud™” button on the top right corner of the page.

➢ For the BACnet IoT Gateway, BACnet Router and the EZ Gateway M-Bus to Modbus &

BACnet, click the “SMC Cloud™” tab on the left side of the page.

➢ For the EZ Gateway Modbus to BACnet and EZ Gateway KNX to BACnet, click the “SMC

Cloud™” tab along the top of the page.

  SMC Cloud Start-up Guide   
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TABLE OF CONTENTS   
Connecting to FieldServer (for Field Installers) ............................................................................. 10 
1  Discover the IP Address of the FieldServer ................................................................................. 10 
Registering and Logging in (for Field Installers) ............................................................................ 11 
1  Create a SMC Cloud Account ...................................................................................................... 11 
2  Login Details ................................................................................................................................. 12 
2.1  New User Setup ...................................................................................................................... 12 
3  Registration Process .................................................................................................................... 14 
4  Setting Time Zone ........................................................................................................................ 19 
Customer Application Features ....................................................................................................... 20 
1  Using System View to Generate Data Logging ............................................................................ 20 
2  Using Historian to View Data Logging Information ....................................................................... 23 
3  Using Device View to Send a Snapshot of the Device Data ........................................................ 26 
Logging into and Using the SMC Cloud (for Support) ................................................................... 27 
1  Account Management ................................................................................................................... 28 
1.1  Editing the SMC Cloud Profile ................................................................................................. 29 
1.2  Changing the Password .......................................................................................................... 29 
1.3  Enabling/Disabling Notification Audio Alerts ........................................................................... 29 
2  Device Management ..................................................................................................................... 30 
2.1  Map Elements ......................................................................................................................... 30 
2.2  Customer Side Bar and OEM Summary ................................................................................. 31 
2.3  Connecting to a Device ........................................................................................................... 33 
2.4  Accessing Devices with Optional Proxy Tunnel ...................................................................... 34 
3  Notifications .................................................................................................................................. 35 
3.1  Configure a Notification Delivery ............................................................................................. 36 
3.2  Using System View Events to Generate Notifications ............................................................ 37 
3.2.1  Creating Events ............................................................................................................... 37 
3.2.2  Viewing FieldServer Events ............................................................................................ 40 
4  Dashboards .................................................................................................................................. 41 
4.1  Create a Dashboard ................................................................................................................ 42 
4.2  Rename a Dashboard ............................................................................................................. 42 
4.3  Setup Dashboard .................................................................................................................... 43 
4.3.1  Boolean Indicator Configuration ...................................................................................... 44 
4.3.2  Gauge Configuration ....................................................................................................... 45 
4.3.3  Graph Configuration ........................................................................................................ 46 
4.3.4  Create a Filter .................................................................................................................. 47 
4.4  Change the Dashboard Time Range ...................................................................................... 48 
4.5  Create or Edit Snapshots ........................................................................................................ 49 
4.6  Export Created Visualizations as a PDF File .......................................................................... 49 
4.7  Quickly Open Another Existing Dashboard ............................................................................. 50 
4.8  Delete a Dashboard ................................................................................................................ 50 
5  General Notes for Using SMC Cloud ............................................................................................ 51 
Logging into and Using SMC Cloud (for Administrator) ............................................................... 52 
1  Account Management ................................................................................................................... 53 
1.1  Editing the SMC Cloud Profile ................................................................................................. 54 
1.2  Changing the Password .......................................................................................................... 54 
1.3  Customizing the UI .................................................................................................................. 55 
1.4  Enabling/Disabling Notification Audio Alerts ........................................................................... 55 
1.5  Privacy Settings: Configure Visibility ....................................................................................... 56 
2  Device Management ..................................................................................................................... 57 
2.1  Map Elements ......................................................................................................................... 57 
2.2  Customer Side Bar and OEM Summary ................................................................................. 58 
2.2.1  Firmware Update ............................................................................................................. 60 
2.2.2  Deregister a Device from SMC Cloud ............................................................................. 62 
3  User Management ........................................................................................................................ 63 

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5.3.1  Managing Registered Users .................................................................................................... 64 
5.3.1.1  Add a New User .............................................................................................................. 64 
5.3.1.2  Assign or Remove Devices for an Existing User ............................................................ 65 
5.3.1.3  Assign or Remove Customers for an Existing OEM Manager ........................................ 65 
5.3.1.4  Edit an Existing User ....................................................................................................... 66 
5.3.1.5  Delete a User .................................................................................................................. 66 
5.4  Reports ......................................................................................................................................... 67 
5.4.1  Registered Assets ................................................................................................................... 67 
5.4.2  Permissions ............................................................................................................................. 68 
5.5  Audit Logs ..................................................................................................................................... 69 
5.6  Data Logging ................................................................................................................................ 70 
5.6.1  Downloading Data Logs .......................................................................................................... 70 
5.7  Dashboards .................................................................................................................................. 71 
5.7.1  Create a Dashboard ................................................................................................................ 72 
5.7.2  Rename a Dashboard ............................................................................................................. 72 
5.7.3  Setup Dashboard .................................................................................................................... 73 
5.7.3.1  Boolean Indicator Configuration ...................................................................................... 74 
5.7.3.2  Gauge Configuration ....................................................................................................... 75 
5.7.3.3  Graph Configuration ........................................................................................................ 76 
5.7.3.4  Create a Filter .................................................................................................................. 77 
5.7.4  Change the Dashboard Time Range ...................................................................................... 78 
5.7.5  Create or Edit Snapshots ........................................................................................................ 79 
5.7.6  Export Created Visualizations as a PDF File .......................................................................... 79 
5.7.7  Quickly Open Another Existing Dashboard ............................................................................. 80 
5.7.8  Delete a Dashboard ................................................................................................................ 80 
5.8  Webhooks ..................................................................................................................................... 81 
5.8.1  Description .............................................................................................................................. 81 
5.8.2  Setup ....................................................................................................................................... 82 
5.8.3  My Webhooks .......................................................................................................................... 84 
5.8.3.1  Edit a Webhook ............................................................................................................... 84 
5.8.3.2  Delete a Webhook ........................................................................................................... 85 
5.8.3.3  View Webhook Logs ....................................................................................................... 85 
5.8.4  Integration Information ............................................................................................................ 86 
5.8.4.1  Standard Webhook Message Structure .......................................................................... 86 
5.8.5  Notifications Payload Sample (HTTP POST) .......................................................................... 87 
5.8.6  Standard Webhook Authentication Mechanism ...................................................................... 88 
5.9  General Notes for Using SMC Cloud ............................................................................................ 89 
Appendix A. Troubleshooting .................................................................................................................. 90 
Appendix A.1. Device Management Map ................................................................................................ 90 
Appendix A.1.1. Device Pin Turns Gray Unexpectedly ....................................................................... 90 
Appendix A.1.2. Scroll Wheel Doesn’t Change Map Magnification ..................................................... 90 
Appendix A.2. Lost SMC Cloud Login Password .................................................................................... 90 
Appendix A.3. Connection Problems ....................................................................................................... 91 
Appendix A.3.1. SMC Cloud Cannot Remotely Connect to a Device ................................................. 91 
Appendix A.3.2. General Connection Notes ........................................................................................ 91 
Appendix A.3.3. SMC Cloud Connection Problems ............................................................................ 92 
Appendix A.4. Dashboard Problems ....................................................................................................... 93 
Appendix A.4.1. Widget Configuration ................................................................................................. 93 
Appendix A.5. Internet Browser Software Support .................................................................................. 93 
Appendix A.6. Data Retention when SMC Cloud Connectivity is Lost .................................................... 93 
Appendix B. Useful Features ................................................................................................................... 94 
Appendix B.1. Security ............................................................................................................................ 94 
Appendix B.1.1. PC to SMC Cloud ...................................................................................................... 94 
Appendix B.1.2. FieldServer to SMC Cloud ........................................................................................ 94 
Appendix B.1.3. Viewing the Certificate .............................................................................................. 94 
Appendix B.1.4. Certified by Provensec .............................................................................................. 96 
Appendix B.2. Data Table Features ........................................................................................................ 97 

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Appendix B.2.1. Additional Filter Options ............................................................................................ 97 
Appendix B.2.2. Exporting Data ........................................................................................................... 98 
Appendix B.3. Device Management Map Controls ................................................................................. 99 
Appendix B.3.1. Mouse ........................................................................................................................ 99 
Appendix B.3.2. Additional Controls .................................................................................................... 99 
Appendix B.4. Session Time Out ............................................................................................................ 99 
Appendix B.5. User Roles – Type and Hierarchy .................................................................................. 100 
Appendix B.6. Using the Virtual Points Feature for Advanced Profile Configuration ............................ 102 
Appendix B.6.1. Virtual Points Interface ............................................................................................ 103 
Appendix B.6.1.1. Virtual Points Viewer in Code Mode ................................................................. 103 
Appendix B.6.1.2. Virtual Points Viewer in Tree Mode .................................................................. 104 
Appendix B.6.2. Create or Edit a Virtual Points File .......................................................................... 105 
Appendix B.6.3. Import/Export Virtual Points for Profiles .................................................................. 106 
Appendix B.7. Unix Time Stamp Information ........................................................................................ 107 
Appendix B.7.1. Definition of a Unix Time Stamp .............................................................................. 107 
Appendix B.7.2. Unix Time Stamp Example ...................................................................................... 107 
Appendix B.8. Webhook Access by Role .............................................................................................. 108 
Appendix B.9. Give Administrator Users Access to a Webhook ........................................................... 109 
Appendix B.10. Notification Message Descriptions ............................................................................... 110 
Appendix C. Warranty ............................................................................................................................. 111 

  SMC Cloud Start-up Guide   
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LIST OF FIGURES 
Figure 1: FieldServer Toolbox ..................................................................................................................... 10 
Figure 2: Create a SMC Cloud Account Window ........................................................................................ 11 
Figure 3: Welcome to SMC Cloud Email .................................................................................................... 12 
Figure 4: Setting User Details ..................................................................................................................... 13 
Figure 5: FS-GUI Screen ............................................................................................................................ 14 
Figure 6: Customer Application Landing Screen ........................................................................................ 14 
Figure 7: BACnet IoT Gateway Landing Screen ......................................................................................... 14 
Figure 8: EZ Gateway Modbus to BACnet Landing Screen ....................................................................... 15 
Figure 9: Registration Information Page ..................................................................................................... 15 
Figure 10: SMC Cloud Registration – Installer Details ............................................................................... 16 
Figure 11: SMC Cloud Registration – Site Details ...................................................................................... 16 
Figure 12: SMC Cloud Registration – Gateway Details .............................................................................. 17 
Figure 13: SMC Cloud Registration – SMC Cloud Account ........................................................................ 17 
Figure 14: Device Registered for SMC Cloud ............................................................................................. 18 
Figure 15: Time Settings Page ................................................................................................................... 19 
Figure 16: System View Listing Device ....................................................................................................... 20 
Figure 17: System View Showing Online and Offline Devices ................................................................... 20 
Figure 18: Device View Screen ................................................................................................................... 21 
Figure 19: Data Logging Window ................................................................................................................ 21 
Figure 20: Periodic Log Type ...................................................................................................................... 22 
Figure 21: Change of Value Log Type ........................................................................................................ 22 
Figure 22: Historian Page ........................................................................................................................... 23 
Figure 23: Historian Settings Window ......................................................................................................... 23 
Figure 24: Historian Graph .......................................................................................................................... 24 
Figure 25: Selected Portion of Historian Graph .......................................................................................... 25 
Figure 26: Confirmation Window ................................................................................................................. 25 
Figure 27: Device View Screen Showing Send Snapshot Field ................................................................. 26 
Figure 28: Email with Snapshot Attachment ............................................................................................... 26 
Figure 29: SMC Cloud Login Screen .......................................................................................................... 27 
Figure 30: User Account Dropdown Menu .................................................................................................. 28 
Figure 31: Edit Profile Menu ....................................................................................................................... 29 
Figure 32: Change Password Menu ........................................................................................................... 29 
Figure 33: SMC Cloud Device Management Page ..................................................................................... 30 
Figure 34: Customer Side Bar .................................................................................................................... 31 
Figure 35: OEM Summary Field Accessed by Selecting Device ................................................................ 32 
Figure 36: Using Customer Side Bar to Access OEM Summary Information ............................................. 32 
Figure 37: Connecting Remotely to a Device ............................................................................................. 33 
Figure 38: Device FS-GUI (Left) or Customer Application (Right) .............................................................. 33 
Figure 39: Proxy Tunnel Device Details Window ........................................................................................ 34 
Figure 40: Proxy Tunnel Window ................................................................................................................ 34 
Figure 41: Notifications Page ...................................................................................................................... 35 
Figure 42: Notifications Configuration Menu ............................................................................................... 36 
Figure 43: System View Listing Device ....................................................................................................... 37 
Figure 44: System View Showing Online and Offline Devices ................................................................... 37 
Figure 45: Device View Screen ................................................................................................................... 38 
Figure 46: Event Settings Window .............................................................................................................. 38 
Figure 47: Add Event Window .................................................................................................................... 39 
Figure 48: Additional Suppress Condition Parameters ............................................................................... 39 
Figure 49: Event Settings Window with Added Event ................................................................................. 40 
Figure 50: Event Logger Page .................................................................................................................... 40 
Figure 51: Dashboards Page ...................................................................................................................... 41 
Figure 52: Dashboard Creation Window ..................................................................................................... 42 
Figure 53: Dashboard Proper ..................................................................................................................... 43 
Figure 54: Data Source Configuration Window........................................................................................... 43 
Figure 55: Time Range Field....................................................................................................................... 48 
Figure 56: Delete Dashboard Confirmation Window .................................................................................. 50 

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Figure 57: SMC Cloud Login Screen .......................................................................................................... 52 
Figure 58: User Account Dropdown Menu .................................................................................................. 53 
Figure 59: Edit Profile Menu ....................................................................................................................... 54 
Figure 60: Change Password Menu ........................................................................................................... 54 
Figure 61: Customize UI Menu ................................................................................................................... 55 
Figure 62: Privacy Settings Window ........................................................................................................... 56 
Figure 63: SMC Cloud Device Management Page ..................................................................................... 57 
Figure 64: Customer Side Bar .................................................................................................................... 58 
Figure 65: OEM Summary Field Accessed by Selecting Device ................................................................ 59 
Figure 66: Using Customer Side Bar to Access OEM Summary Information ............................................. 59 
Figure 67: Firmware Upload Window .......................................................................................................... 60 
Figure 68: OEM Summary with Firmware Upgrade Button ........................................................................ 60 
Figure 69: Firmware Select ......................................................................................................................... 60 
Figure 70: Confirm Firmware Update .......................................................................................................... 61 
Figure 71: Successful Firmware Update ..................................................................................................... 61 
Figure 72: OEM Summary Showing Deregister Device Button .................................................................. 62 
Figure 73: Confirm Deregister Device Window ........................................................................................... 62 
Figure 74: User Management Page ............................................................................................................ 63 
Figure 75: Add User Window ...................................................................................................................... 64 
Figure 76: Add User Company ................................................................................................................... 64 
Figure 77: Assign Devices to User Window ................................................................................................ 65 
Figure 78: Assign Organizations to User Window ...................................................................................... 65 
Figure 79: Create User Window .................................................................................................................. 66 
Figure 80: Delete User Warning ................................................................................................................. 66 
Figure 81: Registered Assets Page ............................................................................................................ 67 
Figure 82: Permissions Page ...................................................................................................................... 68 
Figure 83: Audit Logs Page......................................................................................................................... 69 
Figure 84: Data Logging Page .................................................................................................................... 70 
Figure 85: Generate Historian Archive Window .......................................................................................... 70 
Figure 86: Dashboards Page ...................................................................................................................... 71 
Figure 87: Dashboard Creation Window ..................................................................................................... 72 
Figure 88: Dashboard Proper ..................................................................................................................... 73 
Figure 89: Data Source Configuration Window........................................................................................... 73 
Figure 90: Time Range Field....................................................................................................................... 78 
Figure 91: Delete Dashboard Confirmation Window .................................................................................. 80 
Figure 92: SMC Cloud Landing Page ......................................................................................................... 82 
Figure 93: Webhooks Page......................................................................................................................... 82 
Figure 94: Webhook Configuration Window ............................................................................................... 83 
Figure 95: My Webhooks ............................................................................................................................ 84 
Figure 96: Edit a Webhook.......................................................................................................................... 84 
Figure 97: Delete a Webhook ..................................................................................................................... 85 
Figure 98: View Webhook Logs .................................................................................................................. 85 
Figure 99: Forgot Password Window .......................................................................................................... 90 
Figure 100: Password Reset Window ......................................................................................................... 90 
Figure 101: Registration Warning Message Example ................................................................................ 92 
Figure 102: Filtering Using Field Search ..................................................................................................... 97 
Figure 103: Filtering Using Column Dropdown Menu ................................................................................. 97 
Figure 104: Filtering Using User Type Checkbox ....................................................................................... 97 
Figure 105: Clearing Filters ......................................................................................................................... 97 
Figure 106: User Management Page – Export Options .............................................................................. 98 
Figure 107: Virtual Points Page ................................................................................................................ 102 
Figure 108: Virtual Points Viewer in Code Mode ...................................................................................... 103 
Figure 109: Virtual Points Viewer in Tree Mode ....................................................................................... 104 
Figure 110: Profile Listings with Virtual Points Viewer .............................................................................. 106 
Figure 111: OEM User Webhooks Page ................................................................................................... 108 
Figure 112: Administrator Webhooks Page .............................................................................................. 108 
Figure 113: Allow Administrator Access for a Webhook ........................................................................... 109 
Figure 114: Notification Messages ............................................................................................................ 110 

SMC Cloud Start-up Guide

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1 CONNECTING TO FIELDSERVER (FOR FIELD INSTALLERS)

Find the supplied IP Address for the FieldServer and type the IP Address into the local PC’s browser

address bar to move onto registering the FieldServer. (Section 2)

NOTE: The default IP Address for a ProtoAir, ProtoNode, ProtoCarrier or ProtoCessor are

192.168.1.24 with a Subnet Mask of 255.255.255.0. All other FieldServer gateways have a

default IP Address of 192.168.2.101 with a Subnet Mask of 255.255.255.0. If the PC and

FieldServer have different Subnets, assign a static IP Address to the PC on the

192.168.1.xxx network.

If the FieldServer IP Address is unknown, follow the directions to discover an existing IP Address in the

next section (Section 1.1).

To change the FieldServer network settings, find directions in the specific FieldServer’s start-up guide.

NOTE: The SMC Cloud uses TCP ports 80 and 443 by default.

1.1 Discover the IP Address of the FieldServer

• Check that a Cat-5 Ethernet cable (straight through or cross-over) is connected between the local

PC and FieldServer or the local PC is connected to the same Ethernet Network as the

FieldServer.

• Ensure that FieldServer Toolbox is loaded onto the local PC. Otherwise, download the

FieldServer-Toolbox.zip via the Sierra Monitor website Software Downloads.

o Extract the executable file and complete the installation

• Double click on the FS Toolbox Utility and click Discover Now on the splash page.

• Check the FieldServer IP Addresses from the device listings.

• Type the appropriate IP Address into the browser address bar or click the Connect button to

move onto registering the FieldServer (Section 2).

Figure 1: FieldServer Toolbox

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2 REGISTERING AND LOGGING IN (FOR FIELD INSTALLERS)

If existing login details were received from the manufacturer’s support team, record the information and

move on to Section 2.3. Otherwise continue to create an SMC Cloud account.

2.1 Create a SMC Cloud Account

An SMC Cloud account is required to register a device onto the device cloud. If an SMC Cloud account

has been previously setup or a “Welcome to SMC Cloud” email was received, skip to Section 2.2.

• To create new SMC Cloud user credentials, follow the instructions in Section 2.3 until the User

Credentials page is reached (Figure 13) and then continue with the instructions below.

• Click the “Create an SMC Cloud account” button, under the New Users heading.

• Enter the field installer’s email address into the window that appears.

• Click the “Create Account” button.

• Once this process is complete, continue to Section 2.2.1 for new user setup instructions.

Figure 2: Create a SMC Cloud Account Window

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2.2 Login Details

If existing login details were received from the manufacturer’s support team, record the information and

move on to Section 2.3. Otherwise continue to new user setup.

2.2.1 New User Setup

When a new user is generated, a “Welcome to SMC Cloud” email will be automatically sent out to set up

login information.

Follow the instructions below to set up login details:

• Find the “Welcome to SMC Cloud” email.

NOTE: If no email was received, check the spam/junk folder for an email from

[email protected]. Contact the manufacturer’s support team if no email is found.

Figure 3: Welcome to SMC Cloud Email

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• Click the “Complete Registration” button to go to the SMC Cloud webpage and set up user

details.

• Fill in the name, phone number, password fields and click the checkbox to agree to the privacy

policy and terms of service.

NOTE: If access to data logs using RESTful API is needed, do not include “#” in the password.

• Click “Save” to finalize the user details.

• Click “OK” when the Success message appears.

• Record the email account used and password for future use.

Figure 4: Setting User Details

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2.3 Registration Process

• Find the “SMC Cloud™” icon using one of the cases described below:

o On the FS-GUI screen, click the “SMC Cloud™” icon on the top right corner of the page

NOTE: If the gateway opens on the Web Configurator page, the “Diagnostics and Debugging”

button in the bottom right corner of the page must to clicked to access FS-GUI.

o For FieldServers with customer application features, BACnet IoT Gateway, BACnet Router

and the EZ Gateway M-Bus to Modbus & BACnet, click the “SMC Cloud” tab

Figure 6: Customer Application Landing Screen

Figure 5: FS-GUI Screen

Figure 7: BACnet IoT Gateway Landing Screen

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o For the EZ Gateway Modbus to BACnet and EZ Gateway KNX to BACnet, click the “SMC

Cloud™” tab along the top of the page

• The following page will appear, click the Get Started button to register the device.

NOTE: If a warning message appears instead of this page, see Appendix A.3.3.

Figure 8: EZ Gateway Modbus to BACnet Landing Screen

Figure 9: Registration Information Page

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• To register, fill in the user details, site details, gateway details and SMC Cloud account

credentials.

o Enter user details and click Next

o Enter the site details by entering the physical address fields or the latitude and longitude then

click Next

Figure 10: SMC Cloud Registration – Installer Details

Figure 11: SMC Cloud Registration – Site Details

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o Enter Name and Description (required) then click Next

o Enter user credentials and click Register Device

Figure 12: SMC Cloud Registration – Gateway Details

Figure 13: SMC Cloud Registration – SMC Cloud Account

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• Once the device has successfully been registered, a confirmation window will appear. Click the

Close button and the following screen will appear listing the device details and additional

information auto-populated by the FieldServer.

NOTE: Update these details at any time by going to the SMC Cloud™ tab or button and clicking

the Update Device Details button.

Figure 14: Device Registered for SMC Cloud

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2.4 Setting Time Zone

The time zone of the FieldServer should be set to generate accurate data.

• Navigate to the FS-GUI page using one of the following methods:

o From Web Configurator – click the “Diagnostics and Debugging” button on the bottom right

corner of the page

NOTE: The Web Configurator page shows the FieldServer parameters to configure. See gateway

start-up guide for additional information.

o If there is no “Diagnostics and Debugging” button in the bottom right corner of the page,

check for a “Diagnostics” tab along the top of the page or a “Diagnostics” link next to the

copyright statement at the bottom center of the page

• Click Setup on the navigation tree.

• Click “Time Settings”.

• Select the appropriate time zone then click Submit.

Figure 15: Time Settings Page

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3 CUSTOMER APPLICATION FEATURES

System View (Device List tab), Historian (Data Log Viewer tab) and Event Logger (Event Log tab) are

part of the optional Application Engine platform, which allows local applications to easily browse and

manage FieldServer information or settings. These applications also have the option to supply

FieldServer data to the SMC Cloud.

If the customer’s FieldServer uses these local applications, login to the FieldServer by entering the IP

Address into a browser on the local PC to see the pages described below.

NOTE: For instructions on using the Virtual Points feature go to Appendix B.6.

3.1 Using System View to Generate Data Logging

• Once the device has appeared on the system view page, click on the device.

NOTE: A device will not appear on the system view on first login. The gateway must be

configured before devices can be seen in system view. Follow the gateway configuration

instructions found in the corresponding gateway start-up guide. If the start-up guide is not

on hand, look up the guide online via the Sierra Monitor website.

NOTE: The System View shows if a device is online or offline by highlighting the device green if

online and showing no highlight if offline. See example below.

Figure 17: System View Showing Online and Offline Devices

Figure 16: System View Listing Device

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FieldServer SMC Cloud Quick start guide

FieldServer SMC Cloud Quick start guide

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