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Service and Support Programs
End of sale refers to the time when certain products are no longer available for new purchases; it does not apply to
service and support programs of the previously sold platforms. Cisco will continue to support the listed products
through its Cisco SMARTnet
™
and comprehensive maintenance programs. Customers with either of these service
contracts are entitled to free software updates, 24-hour phone support through the Technical Assistance Center
(TAC), and advanced replacement of hardware for repairs. Comprehensive maintenance customers also receive
onsite service. Customers who do not have a maintenance contract can purchase software updates and hardware
repair services from Cisco to meet specific requirements rather than full-service coverage.
For Additional Information
For more information about Cisco products, please contact your local Cisco account manager.
End of software
maintenance
releases date
The last date that Cisco Engineering may
release any final software maintenance
releases or bug fixes. After this date, Cisco
Engineering will no longer develop, repair,
maintain, or test the product software.
The Cisco NM-1FE1CT1, NM-1FE1CT1-CSU,
NM-1FE1CE1B, NM-1FE1CE1U,
NM-1FE2CT1, NM-1FE2CT1-CSU,
NM-1FE2CE1B and NM-1FE2CE1U
network modules will be supported until
September 24, 2006.
The Cisco 3620 dial bundles
(Cisco 3620MBUNDLE-24DM and
3620MBUNDLE-30DM) will continue to be
supported through whichever date comes
later, either Jan 1, 2005 or the final
maintenance release of Cisco IOS Software
12.3 main line.
End of new service
attachment date
For equipment and software that is not
covered by a service-and-support contract,
this is the last date to order a new
service-and-support contract or add the
equipment and/or software to an existing
service-and-support contract.
September 24, 2004
End of service
contract renewal
The last date to extend or renew a service
contract for the product. The extension or
renewal period cannot extend beyond the
last date of support.
September 24, 2007
Last date of support The last date to receive service and support
for the product. After this date, all support
services (including hardware repairs and
exchanges) for the product are unavailable,
and the product becomes obsolete.
September 24, 2008
Table 4 End-of-Life Milestones and Dates for the Cisco NM-1FE1CT1, NM-1FE1CT1-CSU, NM-1FE1CE1B,
NM-1FE1CE1U, NM-1FE2CT1, NM-1FE2CT1-CSU, NM-1FE2CE1B, NM-1FE2CE1U, 3620MBUNDLE-24DM, and
3620MBUNDLE-30DM
Milestone Description Date