Poly VVX 401/411 Administrator Guide

ADMINISTRATOR GUIDE 5.8.1 | September 2018 | 3725-42644-005A

Polycom UC Software

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mechanical, for any purpose, without the express written permission of Polycom, Inc.

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End User License Agreement By installing, copying, or otherwise using this product, you acknowledge

that you have read, understand and agree to be bound by the terms and conditions of the End User

License Agreement for this product. The EULA for this product is available on the Polycom Support page

for the product.

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patents and/or pending patent applications held by Polycom, Inc.

Open Source Software Used in this Product This product may contain open source software. You may

receive the open source software from Polycom up to three (3) years after the distribution date of the

applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing

the software to you. To receive software information, as well as the open source software code used in

this product, contact Polycom by email at mailto:[email protected] (for video products) or

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Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this

document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no

liability or responsibility for any typographical or other errors or omissions in the content of this document.

Limitation of Liability Polycom and/or its respective suppliers make no representations about the

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Contents

Before You Begin............................................................................................. 16

Audience, Purpose, and Required Skills...........................................................................16

Getting Help...................................................................................................................... 16

Polycom and Partner Resources............................................................................17

Documentation Feedback...................................................................................... 17

Getting Started................................................................................................. 18

Product Overview..............................................................................................................18

Supported Phones and Accessories...................................................................... 18

Phone Features and Licenses.......................................................................................... 19

Working With Polycom UC Software.................................................................................21

Configuring Polycom Phones................................................................................. 21

Record Version Information....................................................................................22

Supported Network Configurations................................................................23

Ethernet Line Rates.......................................................................................................... 23

Supported Denial of Service Filters........................................................................24

Supported 802.1x Configurations...........................................................................24

Ethernet Network Connection Methods............................................................................ 24

Virtual Local Area Networks (VLANs).................................................................... 24

Link Layer Discovery Protocol and Supported Type Length Values................................. 26

Supported TLVs..................................................................................................... 26

DHCPv6 or DHCPv4 Parameters..................................................................................... 30

IPv4 Network Parameters...................................................................................... 30

IPv6 Network Parameters...................................................................................... 31

Vendor Specific DHCP Options..............................................................................33

Parse Vendor ID Information.............................................................................................34

Required Ports..................................................................................................35

Ports Used on Polycom Phones....................................................................................... 35

Manually Configuring Phones.........................................................................37

Configuring Phones Using the Phone Menu..................................................................... 37

Configuring Phones Using the Web Configuration Utility..................................................37

Configure a Phone Using Simple Setup.................................................................37

Configuring Phones by Importing Configuration Files............................................ 38

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Reset to Default Settings........................................................................................39

Provisioning Phones........................................................................................40

Network Requirements for Provisioning............................................................................40

User Accounts........................................................................................................ 40

Recommended Security Settings for Provisioning................................................. 40

Dynamic Host Configuration Protocol (DHCP).......................................................41

Synchronized Time Settings...................................................................................41

DNS........................................................................................................................42

Provisioning Server Discovery Methods........................................................................... 42

Supported Provisioning Protocols.......................................................................... 42

Setting Up Your Provisioning Server.................................................................................42

Install Provisioning Tools........................................................................................43

Set Up a Single Provisioning Server...................................................................... 43

Set Up Multiple Provisioning Servers..................................................................... 44

Test the Provisioning Settings................................................................................44

Provisioning Phones......................................................................................................... 45

Provision Multiple Phones...................................................................................... 45

Provision Phones Using Variable Substitution....................................................... 46

Provision an Individual Phone................................................................................ 47

Provision a Phone Group....................................................................................... 48

Working with Configuration Files................................................................... 49

Master Configuration File.................................................................................................. 49

XML Resource Files............................................................................................... 51

Configuration Templates........................................................................................ 51

Microsoft Exchange Integration......................................................................55

Skype for Business........................................................................................................... 55

Integrating with Microsoft Exchange................................................................................. 56

Provision the Microsoft Exchange Calendar.......................................................... 56

Enable Microsoft Exchange Calendar Using the Web Configuration Utility........... 56

Verify the Microsoft Exchange Integration..............................................................57

Configuring the Microsoft Exchange Server......................................................................57

Visual Voicemail..................................................................................................... 57

Synchronizing Call Logs.........................................................................................58

Directory Search.....................................................................................................58

Microsoft Exchange Parameters............................................................................ 59

Configuring Security Options......................................................................... 66

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Administrator and User Passwords...................................................................................66

Change the Default Administrator Password on the Phone................................... 67

Change the Default Passwords in the Web Configuration Utility........................... 67

Administrator and User Password Parameters...................................................... 68

Security Banner on the Web Configuration Utility............................................................. 69

Web Configuration Utility Security Banner Parameters..........................................69

Locking the Web Configuration Utility after Failed Login Attempts................................... 70

Web Configuration Utility Lock Parameters............................................................70

Disabling External Ports and Features..............................................................................71

Disable Unused Ports and Features Parameters...................................................72

Visual Security Classification............................................................................................ 74

Visual Security Classification Parameters..............................................................74

Encryption......................................................................................................................... 75

Encrypting Configuration Files............................................................................... 75

Configuration File Encryption Parameters..............................................................76

FIPS 140-2 Compliance Support...................................................................................... 77

FIPS 140-2 Parameters..........................................................................................77

Voice over Secure IP........................................................................................................ 77

VoSIP Parameters..................................................................................................78

Securing Phone Calls with SRTP......................................................................................78

SRTP Parameters.................................................................................................. 79

Enabling Users to Lock Phones........................................................................................ 81

Phone Lock Parameters.........................................................................................82

Locking the Basic Settings Menu...................................................................................... 84

Basic Settings Menu Lock Parameters.................................................................. 84

Secondary Port Link Status Report...................................................................................85

Secondary Port Link Status Report Parameters.................................................... 85

802.1X Authentication....................................................................................................... 86

802.1X Authentication Parameters.........................................................................87

OpenSSL Versions List..................................................................................................... 88

Certificates........................................................................................................90

Using the Factory-Installed Certificate.............................................................................. 91

Check for a Device Certificate................................................................................91

Customizing Certificate Use..............................................................................................92

Determining TLS Platform Profiles or TLS Application Profiles..............................92

TLS Protocol Configuration for Supported Applications......................................... 96

TLS Parameters................................................................................................... 100

Configurable TLS Cipher Suites...........................................................................103

Create a Certificate Signing Request..............................................................................104

Download Certificates to a Polycom Phone......................................................... 105

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Custom URL Location for LDAP Server CA Certificate...................................................105

Custom URL Location for LDAP Server Certificates Parameters........................ 106

Confirm the Installed LDAP Server Certificates on the Phone............................. 106

Upgrading the Software.................................................................................107

Upgrading UC Software on a Single Phone....................................................................107

User-Controlled Software Update................................................................................... 107

User-Controlled Software Update Parameters.....................................................107

Reverting to a Previous UC Software Release............................................................... 108

Upgrade Phones from UC Software 4.0.x.......................................................................108

Diagnostics and Status..................................................................................110

View the Phone's Status................................................................................................. 110

Test Phone Hardware..................................................................................................... 111

Upload a Phone's Configuration......................................................................................112

Perform Network Diagnostics..........................................................................................112

Reboot the Phone........................................................................................................... 112

Restart the Phone........................................................................................................... 113

Update Configuration from the Phone Menu........................................................113

Reset the Phone and Configuration................................................................................ 113

Reset to Factory Parameter................................................................................. 114

Monitoring the Phone's Memory Usage.......................................................................... 114

Check Memory Usage from the Phone................................................................ 115

View Memory Usage Errors in the Application Log.............................................. 115

Phone Memory Resources...................................................................................115

Phone Memory Alert.............................................................................................116

Remote Packet Capture..................................................................................................117

Remote Packet Capture Parameters................................................................... 117

Uploading Logs to a USB Flash Drive.............................................................................118

USB Logging Parameter...................................................................................... 119

System Logs................................................................................................... 120

Configuring Log Files...................................................................................................... 120

Severity of Logging Event Parameters.................................................................120

Log File Collection and Storage Parameters........................................................121

Scheduled Logging Parameters........................................................................... 123

Logging Levels................................................................................................................ 125

Logging Level, Change, and Render Parameters................................................ 126

Logging Schedule Parameters............................................................................. 127

Upload Logs to the Provisioning Server..........................................................................128

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Troubleshooting............................................................................................. 129

Updater Error Messages and Possible Solutions............................................................129

Polycom UC Software Error Messages...........................................................................130

Network Authentication Failure Error Codes...................................................................131

Power and Startup Issues............................................................................................... 133

Dial Pad Issues............................................................................................................... 134

Screen and System Access Issues.................................................................................134

Calling Issues..................................................................................................................135

Display Issues................................................................................................................. 136

Audio Issues....................................................................................................................137

Licensed Feature Issues................................................................................................. 137

Software Upgrade Issues................................................................................................138

Wireless Handset Software Upgrade Issues........................................................139

Provisioning Issues......................................................................................................... 140

Hardware and Accessories........................................................................... 141

Powering VVX Phones with an Ethernet Switch Connection.......................................... 141

Power-Saving..................................................................................................................141

Power-Saving Parameters................................................................................... 142

Headset and Speakerphone........................................................................................... 144

Headset and Speakerphone Parameters............................................................. 145

Polycom VVX Expansion Modules..................................................................................146

VVX Expansion Module Features........................................................................ 146

VVX Expansion Module Power Values................................................................ 147

Generate a Line Key PDF for Paper VVX Expansion Modules............................148

Smart Paging on VVX Expansion Modules.......................................................... 148

Polycom Desktop Connector...........................................................................................150

Polycom Desktop Connector Parameters............................................................ 151

USB Port Lock.................................................................................................................152

USB Port Lock Down Parameters........................................................................ 152

Polycom VVX D60 Wireless Handset and Base Station............................. 155

Features Supported on VVX D60 Wireless Handsets.....................................................155

Pairing a VVX Phone with a VVX D60 Base Station.......................................................156

Limitations to MAC Address Pairing.....................................................................156

Obtain the Base Station IP Address.....................................................................157

Pairing the Base Station using the Web Configuration Utility...............................157

Pairing the Base Station using the Local Phone Interface................................... 159

Continuous Attempt to Re-pair with a VVX D60 Base Station............................. 161

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Registering Handsets for VVX D60 Base Station........................................................... 161

Maximum Number of Handsets............................................................................161

Register a VVX D60 Wireless Handset................................................................ 162

Unregister a VVX D60 Wireless Handset.............................................................162

Set a Unique Name for the Base Station and Wireless Handset.................................... 163

Assigning Lines to the VVX D60 Wireless Handset........................................................ 163

Assign Lines using the Web Configuration Utility.................................................163

Assign Lines using the Phone Interface............................................................... 163

Update the VVX D60 Wireless Handset Software.......................................................... 164

Update the Wireless Handset Software Manually...........................................................164

Configure VVX D60 Network Settings.............................................................................164

Parameters for VVX D60 Wireless Handsets.......................................................165

Audio Features............................................................................................... 168

Automatic Gain Control................................................................................................... 168

Background Noise Suppression......................................................................................169

Comfort Noise................................................................................................................. 169

Voice Activity Detection...................................................................................................169

Voice Activity Detection Parameters.................................................................... 169

Comfort Noise Payload Packets..................................................................................... 170

Comfort Noise Payload Packets Parameters....................................................... 170

Synthesized Call Progress Tones................................................................................... 171

Jitter Buffer and Packet Error Concealment....................................................................171

Dual-Tone Multi-Frequency Tones..................................................................................171

DTMF Tone Parameters.......................................................................................171

Acoustic Echo Cancellation.............................................................................................173

Acoustic Echo Cancellation Parameters.............................................................. 174

Context-Sensitive Volume Control.................................................................................. 174

Context Sensitive Volume Control Parameters.................................................... 175

Polycom Acoustic Fence.................................................................................................176

Acoustic Fence Parameters................................................................................. 176

Bluetooth Device Support............................................................................................... 178

Bluetooth Device Support Parameters................................................................. 178

Location of Audio Alerts.................................................................................................. 179

Audio Alert Parameters........................................................................................ 179

Ringtones........................................................................................................................ 179

Supported Ring Classes.......................................................................................180

Ringtone Parameters........................................................................................... 180

Distinctive Ringtones.......................................................................................................181

Distinctive Ringtone Parameters.......................................................................... 182

Ringtone Patterns.................................................................................................183

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Sound Effects..................................................................................................................184

Sampled Audio Files............................................................................................ 184

Sampled Audio File Parameters...........................................................................185

Sound Effect Patterns.......................................................................................... 186

Sound Effect Pattern Parameters.........................................................................187

Supported Audio Codecs................................................................................................ 190

Supported Audio Codec Specifications................................................................ 192

Audio Codec Parameters..................................................................................... 193

SILK Audio Codec................................................................................................ 196

IEEE 802.1p/Q................................................................................................................ 199

EEE 802.1p/Q Parameters..............................................................................................199

Voice Quality Monitoring (VQMon)..................................................................................200

VQMon Reports....................................................................................................200

VQMon Parameters..............................................................................................201

Video Features................................................................................................205

Video and Camera Options.............................................................................................205

Video Quality Parameters.................................................................................... 206

Video and Camera Parameters............................................................................208

Video Codec Parameters..................................................................................... 209

Video Profile Parameters..................................................................................... 210

Supported Video Codecs................................................................................................ 218

H.323 Protocol................................................................................................................ 218

SIP and H.323 Protocol........................................................................................219

Supported H.323 Video Standards.......................................................................220

H.323 Protocol Parameters.................................................................................. 220

FQDN Support for H.323 Gatekeeper Failover............................................................... 225

Toggling Between Audio-only or Audio-Video Calls........................................................225

Audio-only or Audio-Video Call Parameters.........................................................226

I-Frames..........................................................................................................................227

Video Parameters........................................................................................................... 228

Video Codec Preference Parameters...................................................................230

Video Profile Parameters..................................................................................... 230

Phone Display and Appearances..................................................................239

Time Zone Location Description..................................................................................... 239

Time Zone Location Parameters.......................................................................... 240

Time and Date.................................................................................................................242

Time and Date Display Parameters..................................................................... 242

Phone Theme..................................................................................................................248

Phone Theme Parameters................................................................................... 248

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Icon Customization..........................................................................................................250

Export Icons......................................................................................................... 250

Import Custom Icons............................................................................................ 250

Default Phone Screen..................................................................................................... 251

Off-Hook Phone Screen....................................................................................... 251

Off-Hook Phone Screen Parameters....................................................................251

Active Call Phone Screen.....................................................................................251

Active Call Screen Parameters............................................................................ 252

Graphic Display Background...........................................................................................252

Maximum Image Size...........................................................................................252

Graphic Display Background Parameters............................................................ 253

Digital Picture Frame.......................................................................................................255

Digital Picture Frame Parameters........................................................................ 256

Background Image Lock................................................................................................. 256

Phone Languages........................................................................................................... 257

Phone Language Parameters.............................................................................. 257

Multilingual Parameters........................................................................................258

Add a Language for the Phone Display and Menu...............................................260

Pinyin Text Input............................................................................................................. 260

Hide the MAC Address....................................................................................................260

Hide MAC Address Parameters........................................................................... 260

Digital Phone Label......................................................................................................... 261

Digital Phone Label Parameters...........................................................................262

Unique Line Labels for Registration Lines...................................................................... 262

Unique Line Labels for Registration Lines Parameters........................................ 263

LED Indicators.................................................................................................................264

LED Behavior Parameters....................................................................................264

Capture Your Device's Current Screen...........................................................................271

Capture Your Device's Current Screen Parameters.............................................272

User Profiles................................................................................................... 273

User Profile Parameters..................................................................................................273

Remotely Logging Out Users.......................................................................................... 275

Authentication of User Profiles........................................................................................275

Server Authentication of User Profiles................................................................. 276

Phone Authentication of User Profiles..................................................................277

Directories and Contacts...............................................................................279

Local Contact Directory...................................................................................................279

Local Contact Directory Parameters.................................................................... 280

Maximum Capacity of the Local Contact Directory.............................................. 282

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Creating Per-Phone Directory Files......................................................................283

Speed Dials.....................................................................................................................283

Speed Dial Contacts Parameters......................................................................... 284

Corporate Directory.........................................................................................................284

Securely Store LDAP Credentials on VVX Phones..............................................285

Corporate Directory Parameters.......................................................................... 285

Call Logs......................................................................................................................... 293

Call Log Parameters.............................................................................................294

Call Log Elements and Attributes......................................................................... 296

Call Controls................................................................................................... 299

Microphone Mute............................................................................................................ 300

Persistent Microphone Mute........................................................................................... 300

Persistent Microphone Mute Parameters............................................................. 301

Call Timer........................................................................................................................301

Called Party Identification............................................................................................... 301

Calling Party Identification Parameters................................................................ 302

Connected Party Identification........................................................................................ 302

Calling Party Identification...............................................................................................303

Calling Party Identification Parameters................................................................ 303

Remote Party Caller ID from SIP Messages...................................................................304

Remote Party Caller ID from SIP Messages Parameters.................................... 304

Connected Line Identification..........................................................................................305

Calling Line Identification................................................................................................ 305

Calling Line Identification Parameters..................................................................306

SIP Header Warnings..................................................................................................... 307

SIP Header Warning Parameters.........................................................................307

Accessing URLs in SIP Messages..................................................................................307

Access URL in SIP Messages Parameters.......................................................... 308

Distinctive Incoming Call Treatment................................................................................308

Distinctive Call Waiting....................................................................................................309

Distinctive Call Waiting Parameters..................................................................... 309

Presence Status..............................................................................................................309

Presence Status Parameters............................................................................... 310

Do Not Disturb.................................................................................................................310

Server-Based Do Not Disturb...............................................................................310

Do Not Disturb Parameters.................................................................................. 311

Remote Party Disconnect Alert Tone..............................................................................312

Remote Party Disconnect Alert Tone Parameters............................................... 313

Call Waiting Alerts...........................................................................................................313

Call Waiting Alert Parameters.............................................................................. 313

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Missed Call Notifications................................................................................................. 314

Missed Call Notification Parameters.................................................................... 315

Last Call Return.............................................................................................................. 315

Last Call Return Parameters................................................................................ 316

Call Hold..........................................................................................................................316

Call Hold Parameters........................................................................................... 316

Hold Implementation............................................................................................ 317

Call Park and Retrieve.................................................................................................... 318

Call Park and Retrieve Parameters......................................................................318

Call Transfer....................................................................................................................319

Call Transfer Parameters..................................................................................... 320

Call Forwarding............................................................................................................... 320

Call Forward on Shared Lines..............................................................................321

Call Forwarding Parameters.................................................................................321

Automatic Off-Hook Call Placement................................................................................326

Automatic Off-Hook Call Placement Parameters................................................. 326

Directed Call Pickup........................................................................................................327

Directed Call Pickup Parameters......................................................................... 327

Group Call Pickup........................................................................................................... 328

Group Call Pickup Parameters.............................................................................328

Multiple Line Registrations.............................................................................................. 329

Maximum Number of Registrations...................................................................... 329

Multiple Line Registrations Parameters................................................................330

Multiple Line Keys Per Registration................................................................................ 383

Multiple Line Keys Per Registration Parameters..................................................383

Multiple Call Appearances.............................................................................................. 383

Multiple Call Appearance Parameters..................................................................383

Flexible Call Appearances.............................................................................................. 384

Bridged Line Appearance................................................................................................385

Bridged Line Appearance Signaling..................................................................... 386

Bridged Line Appearance Parameters................................................................. 386

Voicemail.........................................................................................................................387

Voicemail Parameters.......................................................................................... 387

Local Call Recording....................................................................................................... 388

Local Call Recording Parameters.........................................................................389

Centralized Call Recording............................................................................................. 389

Centralized Call Recording Parameters............................................................... 390

Busy Lamp Field (BLF)................................................................................................... 391

BLF Types............................................................................................................ 391

BLF Feature Options............................................................................................ 391

Instant Messaging........................................................................................................... 402

Instant Messaging Parameters.............................................................................403

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Local and Centralized Conference Calls.........................................................................403

Local and Centralized Conference Call Parameters............................................ 403

Conference Management................................................................................................404

Conference Management Parameters................................................................. 405

Local Digit Map............................................................................................................... 405

Local Digit Maps Parameters............................................................................... 405

Open SIP Digit Map..............................................................................................412

Generating Secondary Dial Tone with Digit Maps................................................413

Enhanced 911 (E.911).................................................................................................... 413

Enhanced 911 (E.911) Parameters......................................................................414

Assured Services - Session Initiation Protocol (AS-SIP)................................................ 419

Preemption Behavior on Low Priority Calls.......................................................... 420

AS-SIP Parameters.............................................................................................. 421

Bluetooth Support for VVX Business Media Phones...................................................... 423

Bluetooth Device Parameters...............................................................................423

International Dialing Prefix.............................................................................................. 424

International Dialing Prefix Parameters................................................................424

Shared Lines...................................................................................................426

Shared Call Appearances............................................................................................... 426

Shared Call Appearances Parameters.................................................................426

Private Hold on Shared Lines......................................................................................... 448

Private Hold on Shared Lines Parameters........................................................... 448

Intercom Calls................................................................................................................. 449

Creating a Custom Intercom Soft Key..................................................................449

Intercom Calls Parameters...................................................................................450

Push-to-Talk....................................................................................................................451

Push-to-Talk Parameters..................................................................................... 451

Group Paging.................................................................................................................. 453

Group Paging Parameters....................................................................................454

SIP-B Automatic Call Distribution....................................................................................456

SIP-B Automatic Call Distribution Parameters..................................................... 457

Customizing Devices..................................................................................... 458

Microbrowser and Web Browser..................................................................................... 458

Microbrowser and Web Browser Parameters.......................................................459

Support for REST API..................................................................................................... 465

REST API Parameters......................................................................................... 466

Soft Keys.........................................................................................................................466

Call State for Custom Soft Keys...........................................................................466

Soft Key Parameters............................................................................................ 467

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Soft Key Customization Parameters............................................................................... 472

Disabling Default Soft Keys..................................................................................474

Enhanced Feature Keys..................................................................................................477

Enhanced Feature Keys Parameters................................................................... 478

Some Guidelines for Configuring Enhanced Feature Keys..................................481

Macro Definitions..................................................................................................483

Flexible Line Key Assignment......................................................................................... 485

Flexible Line Keys Parameters.............................................................................486

Assigning BLF and Presence to Line Keys.......................................................... 486

Phone Keypad.................................................................................................................487

Phone Keypad Parameters.................................................................................. 487

Multiple Key Combinations..............................................................................................488

Rebooting the Phone with a MKC........................................................................ 488

Resetting the Phone to Defaults with a MKC....................................................... 489

Uploading Log Files with a MKC.......................................................................... 490

Set the Base Profile with a MKC.......................................................................... 490

View Phone Details with a MKC...........................................................................491

Defining the Phone Key Layout.......................................................................................491

VVX 101 and 201 Business Media Phones Key Layout.......................................491

VVX 300, 301, 310, and 311 Business Media Phones Key Layout......................492

VVX 400, 401, 410, and 411 Business Media Phones Key Layout......................494

VVX 500 and 501 Business Media Phones Key Layout.......................................495

VVX 600 and 601 Business Media Phones Key Layout.......................................496

VVX 1500 Business Media Phone Key Layout.................................................... 497

Mapping Internal Key Functions......................................................................................498

Network........................................................................................................... 503

Two-Way Active Measurement Protocol......................................................................... 503

TWAMP Limitations..............................................................................................503

Two-Way Active Measurement Protocol Configuration Parameters.................... 504

3GPP Technical Specifications....................................................................................... 504

3GPP Technical Specifications Parameters.........................................................505

Technical Report-069......................................................................................................508

TR-069 Parameters..............................................................................................509

Configuring TR-069.............................................................................................. 511

Map TR-106 Parameters to Polycom Parameters............................................... 512

Map TR-104 Parameters to Polycom Parameters............................................... 513

Supported TR-069 Remote Procedure Call (RPC) Methods................................515

Advice of Charge.............................................................................................................516

Advice of Charge Parameters.............................................................................. 516

Enhanced IPv4 ICMP Management................................................................................517

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IPv4 Parameters...................................................................................................517

IPv6 Protocol Support..................................................................................................... 517

IPv6 Parameters...................................................................................................518

Real-Time Transport Protocol (RTP) Ports..................................................................... 521

RTP Ports Parameters......................................................................................... 522

Network Address Translation (NAT)............................................................................... 524

Network Address Translation Parameters............................................................524

Server Redundancy........................................................................................................ 525

Server Redundancy Parameters.......................................................................... 526

DNS SIP Server Name Resolution..................................................................................529

Customer Phone Configuration............................................................................ 530

For Outgoing Calls (INVITE Fallback).................................................................. 530

Phone Operation for Registration.........................................................................532

Recommended Practices for Fallback Deployments............................................532

Static DNS Cache........................................................................................................... 532

Configuring Static DNS........................................................................................ 533

Example Static DNS Cache Configuration........................................................... 542

IP Type-of-Service.......................................................................................................... 545

IP Type-of-Service Parameters............................................................................ 545

SIP Instance Support...................................................................................................... 550

SIP Instance Parameters..................................................................................... 551

Provisional Polling of Polycom Phones...........................................................................551

Provisional Polling Parameters............................................................................ 551

SIP Subscription Timers..................................................................................................553

SIP Subscription Timers Parameters................................................................... 554

Incoming Network Signaling Validation...........................................................................555

Network Signaling Validation Parameters............................................................ 555

System and Model Names.............................................................................................. 556

Configuring Wireless Network Settings on VVX Phones................................................ 557

Configure a Wireless Network .............................................................................557

Wireless Network Parameters..............................................................................558

Third-Party Servers........................................................................................ 561

Alcatel-Lucent Converged Telephony Server................................................................. 561

Advanced Conferences........................................................................................ 561

Shared Call Appearance...................................................................................... 562

Bridge In for Shared Call Appearance..................................................................563

Barge-In for Busy Lamp Field Lines..................................................................... 564

Dual Tone Multi Frequency (DTMF) Relay...........................................................565

Visitor Desk Phone...............................................................................................566

GENBAND Server...........................................................................................................567

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Multiple Appearance Directory Number - Single Call Appearance (MADN-SCA) 568

Global Address Book (GAB).................................................................................572

Personal Address Book (PAB)............................................................................. 575

Enhanced 911 (E.911) Location for GENBAND...................................................576

Emergency Instant Messages.............................................................................. 578

BroadSoft BroadWorks Server........................................................................................580

Authentication with BroadWorks Xtended Service Platform (XSP) Service

Interface.......................................................................................................... 580

BroadWorks Call Decline Policy...........................................................................582

Flexible Seating....................................................................................................582

Executive-Assistant.............................................................................................. 584

Enhanced Call Park..............................................................................................586

BroadSoft Directory Support................................................................................ 587

Polycom BroadSoft UC-One Application..............................................................588

BroadSoft UC-One Directory Parameters............................................................ 592

Enterprise Directory Default Search.....................................................................592

BroadSoft Server-Based Call Logs...................................................................... 593

BroadSoft Server-Based Redial........................................................................... 593

Anonymous Call Rejection................................................................................... 593

Simultaneous Ring Personal................................................................................ 594

Line ID Blocking................................................................................................... 595

BroadWorks Anywhere.........................................................................................596

BroadSoft Server-based Call Waiting...................................................................596

Remote Office...................................................................................................... 597

BroadSoft UC-One Credentials............................................................................ 598

BroadSoft Server-Based Call Forwarding............................................................ 599

Hoteling................................................................................................................ 599

Feature-Synchronized Automatic Call Distribution (ACD)....................................600

Configuring uaCSTA....................................................................................................... 601

Enable uaCSTA....................................................................................................602

uaCSTA Parameters............................................................................................ 602

Device Parameters......................................................................................... 604

Changing Device Parameters......................................................................................... 604

Types of Device Parameters................................................................................ 605

Device Parameters..........................................................................................................605

Configuration Parameters............................................................................. 618

Quick Setup Soft Key Parameters.................................................................................. 619

Background Image Parameters...................................................................................... 620

Bluetooth Parameters..................................................................................................... 621

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Per-Registration Call Parameters................................................................................... 621

Per-Registration Dial Plan Parameters........................................................................... 627

Local Contact Directory File Size Parameters................................................................ 630

Parameter Elements for the Local Contact Directory........................................... 631

Feature Activation/Deactivation Parameters...................................................................634

HTTPD Web Server Parameters.....................................................................................635

Home Screen Parameters...............................................................................................637

Key Mapping Parameters................................................................................................639

Keypad Key Functions......................................................................................... 639

Example Custom Key Configurations...................................................................640

Feature License Parameters...........................................................................................641

Chord Parameters...........................................................................................................641

Message Waiting Parameters......................................................................................... 643

Ethernet Interface MTU Parameters............................................................................... 643

Presence Parameters..................................................................................................... 644

Provisioning Parameters................................................................................................. 645

Configuration Request Parameters.................................................................................646

General Security Parameters..........................................................................................646

SRTP Parameters................................................................................................ 647

DHCP Parameters................................................................................................648

Domain Name System (DNS) Parameters...........................................................648

TCP Keep-Alive Parameters................................................................................ 649

File Transfer Parameters......................................................................................651

User Preferences Parameters.........................................................................................651

Upgrade Parameters.......................................................................................................659

Voice Parameters............................................................................................................660

Acoustic Echo Suppression (AES) Parameters................................................... 661

Comfort Noise Parameters...................................................................................661

Handset Parameters............................................................................................ 663

Headset Parameters............................................................................................ 663

Line Automatic Gain Control Parameters.............................................................664

Voice Jitter Buffer Parameters............................................................................. 665

Session Description Protocol (SDP) Parameters............................................................667

H.323 Protocol Parameters.............................................................................................668

Web Configuration Utility Parameters............................................................................. 670

XML Streaming Protocol Parameters..............................................................................670

Contents

Polycom, Inc. 15

Before You Begin

Topics:

• Audience, Purpose, and Required Skills

• Getting Help

This guide describes how to administer, configure, and provision Polycom phones and accessories.

The information in this guide applies to the following Polycom devices except where noted:

• Polycom

®

VVX

®

101 business media phones

• Polycom

®

VVX

®

201 business media phones

• Polycom

®

VVX

®

300 series (300/301/310/311) business media phones

• Polycom

®

VVX

®

400 series (400/401/410/411) business media phones

• Polycom

®

VVX

®

500 series (500/501) business media phones

• Polycom

®

VVX

®

600 series (600/601) business media phones

• Polycom

®

VVX

®

1500 business media phones

• Polycom

®

D60 VVX Wireless Handset and Base Station

• Polycom

®

VVX Expansion Modules

• Polycom

®

VVX

®

150 business IP phones

• Polycom

®

VVX

®

250 business IP phones

• Polycom

®

VVX

®

350 business IP phones

• Polycom

®

VVX

®

450 business IP phones

• Polycom

®

SoundStructure

™

VoIP Interface

Audience, Purpose, and Required Skills

This guide is written for a technical audience.

You must be familiar with the following concepts before beginning:

• Current telecommunications practices, protocols, and principles

• Telecommunication basics, video teleconferencing, and voice or data equipment

• Open SIP networks and VoIP endpoint environments

Getting Help

For more information about installing, configuring, and administering Polycom products, refer to

Documents & Software

at

Polycom Support.

Polycom, Inc. 16

Polycom and Partner Resources

In addition to this guide, the following documents and other resources provide details about Polycom UC

Software:

• To access all Polycom UC Software releases and documentation, see Polycom Voice Support.

• To access Polycom Trio system documentation and support resources, see Polycom Trio on

Polycom Support.

• You can find Request for Comments (RFC) documents by entering the RFC number at http://

www.ietf.org/rfc.html.

• For information on IP PBX and softswitch vendors, see Polycom Desktop Phone Compatibility. If

you’re using the Polycom Trio solution, see Polycom Trio and SoundStation IP Platform

Compatibility.

To find all Polycom partner solutions, see Strategic Global Partner Solutions.

Documentation Feedback

We welcome your feedback to improve the quality of Polycom documentation.

You can email Documentation Feedback for any important queries or suggestions related to this

documentation.

Before You Begin

Polycom, Inc. 17

Getting Started

Topics:

• Product Overview

▪ Phone Features and Licenses

• Working With Polycom UC Software

Polycom UC software is a binary file image and contains a digital signature that prevents tampering or the

loading of rogue software images.

Each release of software is a new image file.

Product Overview

Polycom UC software manages the protocol stack, the digital signal processor (DSP), the user interface,

and the network interaction on Polycom phones.

You can deploy Polycom UC software by configuring individual phones, but Polycom recommends setting

up a provisioning server on your LAN or the internet for large-scale deployments.

UC software implements the following functions and features on the phones:

• VoIP signaling for a wide range of voice and video telephony functions using SIP signaling for call

setup and control.

• SIP and H.323 signaling for video telephony. Support for H.323 varies by phone model.

• Industry-standard security techniques for ensuring that all provisioning, signaling, and media

transactions are robustly authenticated and encrypted.

• Advanced audio signal processing for handset, headset, and speakerphone communications using

a wide range of audio codecs.

• Flexible provisioning methods to support single phone, small business, and large multi-site

enterprise deployments.

Supported Phones and Accessories

The following table lists the product names, model names, and part numbers for Polycom phones and

devices that support Polycom UC Software.

Polycom VVX Product Name, Model Name, and Part Number

Product Name Model Name Part Number

SoundStructure VoIP Interface SSTRVOIP 3111-33215-001

VVX D60 Wireless Handset VVXD60 3111-17823-001

VVX 101 VVX101 3111-40250-001

VVX 150 VVX150 3111-48810-001

Polycom, Inc. 18

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Poly VVX 401/411 Administrator Guide

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