Poly VVX 1500 Administrator Guide

Category
Software licenses/upgrades
Type
Administrator Guide
ADMINISTRATOR GUIDE 5.8.1 | September 2018 | 3725-42644-005A
Polycom UC Software
Copyright
©
2018, Polycom, Inc. All rights reserved. No part of this document may be reproduced,
translated into another language or format, or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc.
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®
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End User License Agreement By installing, copying, or otherwise using this product, you acknowledge
that you have read, understand and agree to be bound by the terms and conditions of the End User
License Agreement for this product. The EULA for this product is available on the Polycom Support page
for the product.
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patents and/or pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product This product may contain open source software. You may
receive the open source software from Polycom up to three (3) years after the distribution date of the
applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing
the software to you. To receive software information, as well as the open source software code used in
this product, contact Polycom by email at mailto:[email protected] (for video products) or
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Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this
document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no
liability or responsibility for any typographical or other errors or omissions in the content of this document.
Limitation of Liability Polycom and/or its respective suppliers make no representations about the
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remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any
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even if Polycom has been advised of the possibility of such damages.
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feedback. Email your opinions and comments to mailto:[email protected].
Polycom Support Visit the Polycom Support Center for End User License Agreements, software
downloads, product documents, product licenses, troubleshooting tips, service requests, and more.
Contents
Before You Begin............................................................................................. 16
Audience, Purpose, and Required Skills...........................................................................16
Getting Help...................................................................................................................... 16
Polycom and Partner Resources............................................................................17
Documentation Feedback...................................................................................... 17
Getting Started................................................................................................. 18
Product Overview..............................................................................................................18
Supported Phones and Accessories...................................................................... 18
Phone Features and Licenses.......................................................................................... 19
Working With Polycom UC Software.................................................................................21
Configuring Polycom Phones................................................................................. 21
Record Version Information....................................................................................22
Supported Network Configurations................................................................23
Ethernet Line Rates.......................................................................................................... 23
Supported Denial of Service Filters........................................................................24
Supported 802.1x Configurations...........................................................................24
Ethernet Network Connection Methods............................................................................ 24
Virtual Local Area Networks (VLANs).................................................................... 24
Link Layer Discovery Protocol and Supported Type Length Values................................. 26
Supported TLVs..................................................................................................... 26
DHCPv6 or DHCPv4 Parameters..................................................................................... 30
IPv4 Network Parameters...................................................................................... 30
IPv6 Network Parameters...................................................................................... 31
Vendor Specific DHCP Options..............................................................................33
Parse Vendor ID Information.............................................................................................34
Required Ports..................................................................................................35
Ports Used on Polycom Phones....................................................................................... 35
Manually Configuring Phones.........................................................................37
Configuring Phones Using the Phone Menu..................................................................... 37
Configuring Phones Using the Web Configuration Utility..................................................37
Configure a Phone Using Simple Setup.................................................................37
Configuring Phones by Importing Configuration Files............................................ 38
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Reset to Default Settings........................................................................................39
Provisioning Phones........................................................................................40
Network Requirements for Provisioning............................................................................40
User Accounts........................................................................................................ 40
Recommended Security Settings for Provisioning................................................. 40
Dynamic Host Configuration Protocol (DHCP).......................................................41
Synchronized Time Settings...................................................................................41
DNS........................................................................................................................42
Provisioning Server Discovery Methods........................................................................... 42
Supported Provisioning Protocols.......................................................................... 42
Setting Up Your Provisioning Server.................................................................................42
Install Provisioning Tools........................................................................................43
Set Up a Single Provisioning Server...................................................................... 43
Set Up Multiple Provisioning Servers..................................................................... 44
Test the Provisioning Settings................................................................................44
Provisioning Phones......................................................................................................... 45
Provision Multiple Phones...................................................................................... 45
Provision Phones Using Variable Substitution....................................................... 46
Provision an Individual Phone................................................................................ 47
Provision a Phone Group....................................................................................... 48
Working with Configuration Files................................................................... 49
Master Configuration File.................................................................................................. 49
XML Resource Files............................................................................................... 51
Configuration Templates........................................................................................ 51
Microsoft Exchange Integration......................................................................55
Skype for Business........................................................................................................... 55
Integrating with Microsoft Exchange................................................................................. 56
Provision the Microsoft Exchange Calendar.......................................................... 56
Enable Microsoft Exchange Calendar Using the Web Configuration Utility........... 56
Verify the Microsoft Exchange Integration..............................................................57
Configuring the Microsoft Exchange Server......................................................................57
Visual Voicemail..................................................................................................... 57
Synchronizing Call Logs.........................................................................................58
Directory Search.....................................................................................................58
Microsoft Exchange Parameters............................................................................ 59
Configuring Security Options......................................................................... 66
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Administrator and User Passwords...................................................................................66
Change the Default Administrator Password on the Phone................................... 67
Change the Default Passwords in the Web Configuration Utility........................... 67
Administrator and User Password Parameters...................................................... 68
Security Banner on the Web Configuration Utility............................................................. 69
Web Configuration Utility Security Banner Parameters..........................................69
Locking the Web Configuration Utility after Failed Login Attempts................................... 70
Web Configuration Utility Lock Parameters............................................................70
Disabling External Ports and Features..............................................................................71
Disable Unused Ports and Features Parameters...................................................72
Visual Security Classification............................................................................................ 74
Visual Security Classification Parameters..............................................................74
Encryption......................................................................................................................... 75
Encrypting Configuration Files............................................................................... 75
Configuration File Encryption Parameters..............................................................76
FIPS 140-2 Compliance Support...................................................................................... 77
FIPS 140-2 Parameters..........................................................................................77
Voice over Secure IP........................................................................................................ 77
VoSIP Parameters..................................................................................................78
Securing Phone Calls with SRTP......................................................................................78
SRTP Parameters.................................................................................................. 79
Enabling Users to Lock Phones........................................................................................ 81
Phone Lock Parameters.........................................................................................82
Locking the Basic Settings Menu...................................................................................... 84
Basic Settings Menu Lock Parameters.................................................................. 84
Secondary Port Link Status Report...................................................................................85
Secondary Port Link Status Report Parameters.................................................... 85
802.1X Authentication....................................................................................................... 86
802.1X Authentication Parameters.........................................................................87
OpenSSL Versions List..................................................................................................... 88
Certificates........................................................................................................90
Using the Factory-Installed Certificate.............................................................................. 91
Check for a Device Certificate................................................................................91
Customizing Certificate Use..............................................................................................92
Determining TLS Platform Profiles or TLS Application Profiles..............................92
TLS Protocol Configuration for Supported Applications......................................... 96
TLS Parameters................................................................................................... 100
Configurable TLS Cipher Suites...........................................................................103
Create a Certificate Signing Request..............................................................................104
Download Certificates to a Polycom Phone......................................................... 105
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Custom URL Location for LDAP Server CA Certificate...................................................105
Custom URL Location for LDAP Server Certificates Parameters........................ 106
Confirm the Installed LDAP Server Certificates on the Phone............................. 106
Upgrading the Software.................................................................................107
Upgrading UC Software on a Single Phone....................................................................107
User-Controlled Software Update................................................................................... 107
User-Controlled Software Update Parameters.....................................................107
Reverting to a Previous UC Software Release............................................................... 108
Upgrade Phones from UC Software 4.0.x.......................................................................108
Diagnostics and Status..................................................................................110
View the Phone's Status................................................................................................. 110
Test Phone Hardware..................................................................................................... 111
Upload a Phone's Configuration......................................................................................112
Perform Network Diagnostics..........................................................................................112
Reboot the Phone........................................................................................................... 112
Restart the Phone........................................................................................................... 113
Update Configuration from the Phone Menu........................................................113
Reset the Phone and Configuration................................................................................ 113
Reset to Factory Parameter................................................................................. 114
Monitoring the Phone's Memory Usage.......................................................................... 114
Check Memory Usage from the Phone................................................................ 115
View Memory Usage Errors in the Application Log.............................................. 115
Phone Memory Resources...................................................................................115
Phone Memory Alert.............................................................................................116
Remote Packet Capture..................................................................................................117
Remote Packet Capture Parameters................................................................... 117
Uploading Logs to a USB Flash Drive.............................................................................118
USB Logging Parameter...................................................................................... 119
System Logs................................................................................................... 120
Configuring Log Files...................................................................................................... 120
Severity of Logging Event Parameters.................................................................120
Log File Collection and Storage Parameters........................................................121
Scheduled Logging Parameters........................................................................... 123
Logging Levels................................................................................................................ 125
Logging Level, Change, and Render Parameters................................................ 126
Logging Schedule Parameters............................................................................. 127
Upload Logs to the Provisioning Server..........................................................................128
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Troubleshooting............................................................................................. 129
Updater Error Messages and Possible Solutions............................................................129
Polycom UC Software Error Messages...........................................................................130
Network Authentication Failure Error Codes...................................................................131
Power and Startup Issues............................................................................................... 133
Dial Pad Issues............................................................................................................... 134
Screen and System Access Issues.................................................................................134
Calling Issues..................................................................................................................135
Display Issues................................................................................................................. 136
Audio Issues....................................................................................................................137
Licensed Feature Issues................................................................................................. 137
Software Upgrade Issues................................................................................................138
Wireless Handset Software Upgrade Issues........................................................139
Provisioning Issues......................................................................................................... 140
Hardware and Accessories........................................................................... 141
Powering VVX Phones with an Ethernet Switch Connection.......................................... 141
Power-Saving..................................................................................................................141
Power-Saving Parameters................................................................................... 142
Headset and Speakerphone........................................................................................... 144
Headset and Speakerphone Parameters............................................................. 145
Polycom VVX Expansion Modules..................................................................................146
VVX Expansion Module Features........................................................................ 146
VVX Expansion Module Power Values................................................................ 147
Generate a Line Key PDF for Paper VVX Expansion Modules............................148
Smart Paging on VVX Expansion Modules.......................................................... 148
Polycom Desktop Connector...........................................................................................150
Polycom Desktop Connector Parameters............................................................ 151
USB Port Lock.................................................................................................................152
USB Port Lock Down Parameters........................................................................ 152
Polycom VVX D60 Wireless Handset and Base Station............................. 155
Features Supported on VVX D60 Wireless Handsets.....................................................155
Pairing a VVX Phone with a VVX D60 Base Station.......................................................156
Limitations to MAC Address Pairing.....................................................................156
Obtain the Base Station IP Address.....................................................................157
Pairing the Base Station using the Web Configuration Utility...............................157
Pairing the Base Station using the Local Phone Interface................................... 159
Continuous Attempt to Re-pair with a VVX D60 Base Station............................. 161
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Registering Handsets for VVX D60 Base Station........................................................... 161
Maximum Number of Handsets............................................................................161
Register a VVX D60 Wireless Handset................................................................ 162
Unregister a VVX D60 Wireless Handset.............................................................162
Set a Unique Name for the Base Station and Wireless Handset.................................... 163
Assigning Lines to the VVX D60 Wireless Handset........................................................ 163
Assign Lines using the Web Configuration Utility.................................................163
Assign Lines using the Phone Interface............................................................... 163
Update the VVX D60 Wireless Handset Software.......................................................... 164
Update the Wireless Handset Software Manually...........................................................164
Configure VVX D60 Network Settings.............................................................................164
Parameters for VVX D60 Wireless Handsets.......................................................165
Audio Features............................................................................................... 168
Automatic Gain Control................................................................................................... 168
Background Noise Suppression......................................................................................169
Comfort Noise................................................................................................................. 169
Voice Activity Detection...................................................................................................169
Voice Activity Detection Parameters.................................................................... 169
Comfort Noise Payload Packets..................................................................................... 170
Comfort Noise Payload Packets Parameters....................................................... 170
Synthesized Call Progress Tones................................................................................... 171
Jitter Buffer and Packet Error Concealment....................................................................171
Dual-Tone Multi-Frequency Tones..................................................................................171
DTMF Tone Parameters.......................................................................................171
Acoustic Echo Cancellation.............................................................................................173
Acoustic Echo Cancellation Parameters.............................................................. 174
Context-Sensitive Volume Control.................................................................................. 174
Context Sensitive Volume Control Parameters.................................................... 175
Polycom Acoustic Fence.................................................................................................176
Acoustic Fence Parameters................................................................................. 176
Bluetooth Device Support............................................................................................... 178
Bluetooth Device Support Parameters................................................................. 178
Location of Audio Alerts.................................................................................................. 179
Audio Alert Parameters........................................................................................ 179
Ringtones........................................................................................................................ 179
Supported Ring Classes.......................................................................................180
Ringtone Parameters........................................................................................... 180
Distinctive Ringtones.......................................................................................................181
Distinctive Ringtone Parameters.......................................................................... 182
Ringtone Patterns.................................................................................................183
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Sound Effects..................................................................................................................184
Sampled Audio Files............................................................................................ 184
Sampled Audio File Parameters...........................................................................185
Sound Effect Patterns.......................................................................................... 186
Sound Effect Pattern Parameters.........................................................................187
Supported Audio Codecs................................................................................................ 190
Supported Audio Codec Specifications................................................................ 192
Audio Codec Parameters..................................................................................... 193
SILK Audio Codec................................................................................................ 196
IEEE 802.1p/Q................................................................................................................ 199
EEE 802.1p/Q Parameters..............................................................................................199
Voice Quality Monitoring (VQMon)..................................................................................200
VQMon Reports....................................................................................................200
VQMon Parameters..............................................................................................201
Video Features................................................................................................205
Video and Camera Options.............................................................................................205
Video Quality Parameters.................................................................................... 206
Video and Camera Parameters............................................................................208
Video Codec Parameters..................................................................................... 209
Video Profile Parameters..................................................................................... 210
Supported Video Codecs................................................................................................ 218
H.323 Protocol................................................................................................................ 218
SIP and H.323 Protocol........................................................................................219
Supported H.323 Video Standards.......................................................................220
H.323 Protocol Parameters.................................................................................. 220
FQDN Support for H.323 Gatekeeper Failover............................................................... 225
Toggling Between Audio-only or Audio-Video Calls........................................................225
Audio-only or Audio-Video Call Parameters.........................................................226
I-Frames..........................................................................................................................227
Video Parameters........................................................................................................... 228
Video Codec Preference Parameters...................................................................230
Video Profile Parameters..................................................................................... 230
Phone Display and Appearances..................................................................239
Time Zone Location Description..................................................................................... 239
Time Zone Location Parameters.......................................................................... 240
Time and Date.................................................................................................................242
Time and Date Display Parameters..................................................................... 242
Phone Theme..................................................................................................................248
Phone Theme Parameters................................................................................... 248
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Icon Customization..........................................................................................................250
Export Icons......................................................................................................... 250
Import Custom Icons............................................................................................ 250
Default Phone Screen..................................................................................................... 251
Off-Hook Phone Screen....................................................................................... 251
Off-Hook Phone Screen Parameters....................................................................251
Active Call Phone Screen.....................................................................................251
Active Call Screen Parameters............................................................................ 252
Graphic Display Background...........................................................................................252
Maximum Image Size...........................................................................................252
Graphic Display Background Parameters............................................................ 253
Digital Picture Frame.......................................................................................................255
Digital Picture Frame Parameters........................................................................ 256
Background Image Lock................................................................................................. 256
Phone Languages........................................................................................................... 257
Phone Language Parameters.............................................................................. 257
Multilingual Parameters........................................................................................258
Add a Language for the Phone Display and Menu...............................................260
Pinyin Text Input............................................................................................................. 260
Hide the MAC Address....................................................................................................260
Hide MAC Address Parameters........................................................................... 260
Digital Phone Label......................................................................................................... 261
Digital Phone Label Parameters...........................................................................262
Unique Line Labels for Registration Lines...................................................................... 262
Unique Line Labels for Registration Lines Parameters........................................ 263
LED Indicators.................................................................................................................264
LED Behavior Parameters....................................................................................264
Capture Your Device's Current Screen...........................................................................271
Capture Your Device's Current Screen Parameters.............................................272
User Profiles................................................................................................... 273
User Profile Parameters..................................................................................................273
Remotely Logging Out Users.......................................................................................... 275
Authentication of User Profiles........................................................................................275
Server Authentication of User Profiles................................................................. 276
Phone Authentication of User Profiles..................................................................277
Directories and Contacts...............................................................................279
Local Contact Directory...................................................................................................279
Local Contact Directory Parameters.................................................................... 280
Maximum Capacity of the Local Contact Directory.............................................. 282
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Creating Per-Phone Directory Files......................................................................283
Speed Dials.....................................................................................................................283
Speed Dial Contacts Parameters......................................................................... 284
Corporate Directory.........................................................................................................284
Securely Store LDAP Credentials on VVX Phones..............................................285
Corporate Directory Parameters.......................................................................... 285
Call Logs......................................................................................................................... 293
Call Log Parameters.............................................................................................294
Call Log Elements and Attributes......................................................................... 296
Call Controls................................................................................................... 299
Microphone Mute............................................................................................................ 300
Persistent Microphone Mute........................................................................................... 300
Persistent Microphone Mute Parameters............................................................. 301
Call Timer........................................................................................................................301
Called Party Identification............................................................................................... 301
Calling Party Identification Parameters................................................................ 302
Connected Party Identification........................................................................................ 302
Calling Party Identification...............................................................................................303
Calling Party Identification Parameters................................................................ 303
Remote Party Caller ID from SIP Messages...................................................................304
Remote Party Caller ID from SIP Messages Parameters.................................... 304
Connected Line Identification..........................................................................................305
Calling Line Identification................................................................................................ 305
Calling Line Identification Parameters..................................................................306
SIP Header Warnings..................................................................................................... 307
SIP Header Warning Parameters.........................................................................307
Accessing URLs in SIP Messages..................................................................................307
Access URL in SIP Messages Parameters.......................................................... 308
Distinctive Incoming Call Treatment................................................................................308
Distinctive Call Waiting....................................................................................................309
Distinctive Call Waiting Parameters..................................................................... 309
Presence Status..............................................................................................................309
Presence Status Parameters............................................................................... 310
Do Not Disturb.................................................................................................................310
Server-Based Do Not Disturb...............................................................................310
Do Not Disturb Parameters.................................................................................. 311
Remote Party Disconnect Alert Tone..............................................................................312
Remote Party Disconnect Alert Tone Parameters............................................... 313
Call Waiting Alerts...........................................................................................................313
Call Waiting Alert Parameters.............................................................................. 313
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Missed Call Notifications................................................................................................. 314
Missed Call Notification Parameters.................................................................... 315
Last Call Return.............................................................................................................. 315
Last Call Return Parameters................................................................................ 316
Call Hold..........................................................................................................................316
Call Hold Parameters........................................................................................... 316
Hold Implementation............................................................................................ 317
Call Park and Retrieve.................................................................................................... 318
Call Park and Retrieve Parameters......................................................................318
Call Transfer....................................................................................................................319
Call Transfer Parameters..................................................................................... 320
Call Forwarding............................................................................................................... 320
Call Forward on Shared Lines..............................................................................321
Call Forwarding Parameters.................................................................................321
Automatic Off-Hook Call Placement................................................................................326
Automatic Off-Hook Call Placement Parameters................................................. 326
Directed Call Pickup........................................................................................................327
Directed Call Pickup Parameters......................................................................... 327
Group Call Pickup........................................................................................................... 328
Group Call Pickup Parameters.............................................................................328
Multiple Line Registrations.............................................................................................. 329
Maximum Number of Registrations...................................................................... 329
Multiple Line Registrations Parameters................................................................330
Multiple Line Keys Per Registration................................................................................ 383
Multiple Line Keys Per Registration Parameters..................................................383
Multiple Call Appearances.............................................................................................. 383
Multiple Call Appearance Parameters..................................................................383
Flexible Call Appearances.............................................................................................. 384
Bridged Line Appearance................................................................................................385
Bridged Line Appearance Signaling..................................................................... 386
Bridged Line Appearance Parameters................................................................. 386
Voicemail.........................................................................................................................387
Voicemail Parameters.......................................................................................... 387
Local Call Recording....................................................................................................... 388
Local Call Recording Parameters.........................................................................389
Centralized Call Recording............................................................................................. 389
Centralized Call Recording Parameters............................................................... 390
Busy Lamp Field (BLF)................................................................................................... 391
BLF Types............................................................................................................ 391
BLF Feature Options............................................................................................ 391
Instant Messaging........................................................................................................... 402
Instant Messaging Parameters.............................................................................403
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Local and Centralized Conference Calls.........................................................................403
Local and Centralized Conference Call Parameters............................................ 403
Conference Management................................................................................................404
Conference Management Parameters................................................................. 405
Local Digit Map............................................................................................................... 405
Local Digit Maps Parameters............................................................................... 405
Open SIP Digit Map..............................................................................................412
Generating Secondary Dial Tone with Digit Maps................................................413
Enhanced 911 (E.911).................................................................................................... 413
Enhanced 911 (E.911) Parameters......................................................................414
Assured Services - Session Initiation Protocol (AS-SIP)................................................ 419
Preemption Behavior on Low Priority Calls.......................................................... 420
AS-SIP Parameters.............................................................................................. 421
Bluetooth Support for VVX Business Media Phones...................................................... 423
Bluetooth Device Parameters...............................................................................423
International Dialing Prefix.............................................................................................. 424
International Dialing Prefix Parameters................................................................424
Shared Lines...................................................................................................426
Shared Call Appearances............................................................................................... 426
Shared Call Appearances Parameters.................................................................426
Private Hold on Shared Lines......................................................................................... 448
Private Hold on Shared Lines Parameters........................................................... 448
Intercom Calls................................................................................................................. 449
Creating a Custom Intercom Soft Key..................................................................449
Intercom Calls Parameters...................................................................................450
Push-to-Talk....................................................................................................................451
Push-to-Talk Parameters..................................................................................... 451
Group Paging.................................................................................................................. 453
Group Paging Parameters....................................................................................454
SIP-B Automatic Call Distribution....................................................................................456
SIP-B Automatic Call Distribution Parameters..................................................... 457
Customizing Devices..................................................................................... 458
Microbrowser and Web Browser..................................................................................... 458
Microbrowser and Web Browser Parameters.......................................................459
Support for REST API..................................................................................................... 465
REST API Parameters......................................................................................... 466
Soft Keys.........................................................................................................................466
Call State for Custom Soft Keys...........................................................................466
Soft Key Parameters............................................................................................ 467
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Soft Key Customization Parameters............................................................................... 472
Disabling Default Soft Keys..................................................................................474
Enhanced Feature Keys..................................................................................................477
Enhanced Feature Keys Parameters................................................................... 478
Some Guidelines for Configuring Enhanced Feature Keys..................................481
Macro Definitions..................................................................................................483
Flexible Line Key Assignment......................................................................................... 485
Flexible Line Keys Parameters.............................................................................486
Assigning BLF and Presence to Line Keys.......................................................... 486
Phone Keypad.................................................................................................................487
Phone Keypad Parameters.................................................................................. 487
Multiple Key Combinations..............................................................................................488
Rebooting the Phone with a MKC........................................................................ 488
Resetting the Phone to Defaults with a MKC....................................................... 489
Uploading Log Files with a MKC.......................................................................... 490
Set the Base Profile with a MKC.......................................................................... 490
View Phone Details with a MKC...........................................................................491
Defining the Phone Key Layout.......................................................................................491
VVX 101 and 201 Business Media Phones Key Layout.......................................491
VVX 300, 301, 310, and 311 Business Media Phones Key Layout......................492
VVX 400, 401, 410, and 411 Business Media Phones Key Layout......................494
VVX 500 and 501 Business Media Phones Key Layout.......................................495
VVX 600 and 601 Business Media Phones Key Layout.......................................496
VVX 1500 Business Media Phone Key Layout.................................................... 497
Mapping Internal Key Functions......................................................................................498
Network........................................................................................................... 503
Two-Way Active Measurement Protocol......................................................................... 503
TWAMP Limitations..............................................................................................503
Two-Way Active Measurement Protocol Configuration Parameters.................... 504
3GPP Technical Specifications....................................................................................... 504
3GPP Technical Specifications Parameters.........................................................505
Technical Report-069......................................................................................................508
TR-069 Parameters..............................................................................................509
Configuring TR-069.............................................................................................. 511
Map TR-106 Parameters to Polycom Parameters............................................... 512
Map TR-104 Parameters to Polycom Parameters............................................... 513
Supported TR-069 Remote Procedure Call (RPC) Methods................................515
Advice of Charge.............................................................................................................516
Advice of Charge Parameters.............................................................................. 516
Enhanced IPv4 ICMP Management................................................................................517
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IPv4 Parameters...................................................................................................517
IPv6 Protocol Support..................................................................................................... 517
IPv6 Parameters...................................................................................................518
Real-Time Transport Protocol (RTP) Ports..................................................................... 521
RTP Ports Parameters......................................................................................... 522
Network Address Translation (NAT)............................................................................... 524
Network Address Translation Parameters............................................................524
Server Redundancy........................................................................................................ 525
Server Redundancy Parameters.......................................................................... 526
DNS SIP Server Name Resolution..................................................................................529
Customer Phone Configuration............................................................................ 530
For Outgoing Calls (INVITE Fallback).................................................................. 530
Phone Operation for Registration.........................................................................532
Recommended Practices for Fallback Deployments............................................532
Static DNS Cache........................................................................................................... 532
Configuring Static DNS........................................................................................ 533
Example Static DNS Cache Configuration........................................................... 542
IP Type-of-Service.......................................................................................................... 545
IP Type-of-Service Parameters............................................................................ 545
SIP Instance Support...................................................................................................... 550
SIP Instance Parameters..................................................................................... 551
Provisional Polling of Polycom Phones...........................................................................551
Provisional Polling Parameters............................................................................ 551
SIP Subscription Timers..................................................................................................553
SIP Subscription Timers Parameters................................................................... 554
Incoming Network Signaling Validation...........................................................................555
Network Signaling Validation Parameters............................................................ 555
System and Model Names.............................................................................................. 556
Configuring Wireless Network Settings on VVX Phones................................................ 557
Configure a Wireless Network .............................................................................557
Wireless Network Parameters..............................................................................558
Third-Party Servers........................................................................................ 561
Alcatel-Lucent Converged Telephony Server................................................................. 561
Advanced Conferences........................................................................................ 561
Shared Call Appearance...................................................................................... 562
Bridge In for Shared Call Appearance..................................................................563
Barge-In for Busy Lamp Field Lines..................................................................... 564
Dual Tone Multi Frequency (DTMF) Relay...........................................................565
Visitor Desk Phone...............................................................................................566
GENBAND Server...........................................................................................................567
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Multiple Appearance Directory Number - Single Call Appearance (MADN-SCA) 568
Global Address Book (GAB).................................................................................572
Personal Address Book (PAB)............................................................................. 575
Enhanced 911 (E.911) Location for GENBAND...................................................576
Emergency Instant Messages.............................................................................. 578
BroadSoft BroadWorks Server........................................................................................580
Authentication with BroadWorks Xtended Service Platform (XSP) Service
Interface.......................................................................................................... 580
BroadWorks Call Decline Policy...........................................................................582
Flexible Seating....................................................................................................582
Executive-Assistant.............................................................................................. 584
Enhanced Call Park..............................................................................................586
BroadSoft Directory Support................................................................................ 587
Polycom BroadSoft UC-One Application..............................................................588
BroadSoft UC-One Directory Parameters............................................................ 592
Enterprise Directory Default Search.....................................................................592
BroadSoft Server-Based Call Logs...................................................................... 593
BroadSoft Server-Based Redial........................................................................... 593
Anonymous Call Rejection................................................................................... 593
Simultaneous Ring Personal................................................................................ 594
Line ID Blocking................................................................................................... 595
BroadWorks Anywhere.........................................................................................596
BroadSoft Server-based Call Waiting...................................................................596
Remote Office...................................................................................................... 597
BroadSoft UC-One Credentials............................................................................ 598
BroadSoft Server-Based Call Forwarding............................................................ 599
Hoteling................................................................................................................ 599
Feature-Synchronized Automatic Call Distribution (ACD)....................................600
Configuring uaCSTA....................................................................................................... 601
Enable uaCSTA....................................................................................................602
uaCSTA Parameters............................................................................................ 602
Device Parameters......................................................................................... 604
Changing Device Parameters......................................................................................... 604
Types of Device Parameters................................................................................ 605
Device Parameters..........................................................................................................605
Configuration Parameters............................................................................. 618
Quick Setup Soft Key Parameters.................................................................................. 619
Background Image Parameters...................................................................................... 620
Bluetooth Parameters..................................................................................................... 621
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Per-Registration Call Parameters................................................................................... 621
Per-Registration Dial Plan Parameters........................................................................... 627
Local Contact Directory File Size Parameters................................................................ 630
Parameter Elements for the Local Contact Directory........................................... 631
Feature Activation/Deactivation Parameters...................................................................634
HTTPD Web Server Parameters.....................................................................................635
Home Screen Parameters...............................................................................................637
Key Mapping Parameters................................................................................................639
Keypad Key Functions......................................................................................... 639
Example Custom Key Configurations...................................................................640
Feature License Parameters...........................................................................................641
Chord Parameters...........................................................................................................641
Message Waiting Parameters......................................................................................... 643
Ethernet Interface MTU Parameters............................................................................... 643
Presence Parameters..................................................................................................... 644
Provisioning Parameters................................................................................................. 645
Configuration Request Parameters.................................................................................646
General Security Parameters..........................................................................................646
SRTP Parameters................................................................................................ 647
DHCP Parameters................................................................................................648
Domain Name System (DNS) Parameters...........................................................648
TCP Keep-Alive Parameters................................................................................ 649
File Transfer Parameters......................................................................................651
User Preferences Parameters.........................................................................................651
Upgrade Parameters.......................................................................................................659
Voice Parameters............................................................................................................660
Acoustic Echo Suppression (AES) Parameters................................................... 661
Comfort Noise Parameters...................................................................................661
Handset Parameters............................................................................................ 663
Headset Parameters............................................................................................ 663
Line Automatic Gain Control Parameters.............................................................664
Voice Jitter Buffer Parameters............................................................................. 665
Session Description Protocol (SDP) Parameters............................................................667
H.323 Protocol Parameters.............................................................................................668
Web Configuration Utility Parameters............................................................................. 670
XML Streaming Protocol Parameters..............................................................................670
Contents
Polycom, Inc. 15
Before You Begin
Topics:
• Audience, Purpose, and Required Skills
• Getting Help
This guide describes how to administer, configure, and provision Polycom phones and accessories.
The information in this guide applies to the following Polycom devices except where noted:
• Polycom
®
VVX
®
101 business media phones
• Polycom
®
VVX
®
201 business media phones
• Polycom
®
VVX
®
300 series (300/301/310/311) business media phones
• Polycom
®
VVX
®
400 series (400/401/410/411) business media phones
• Polycom
®
VVX
®
500 series (500/501) business media phones
• Polycom
®
VVX
®
600 series (600/601) business media phones
• Polycom
®
VVX
®
1500 business media phones
• Polycom
®
D60 VVX Wireless Handset and Base Station
• Polycom
®
VVX Expansion Modules
• Polycom
®
VVX
®
150 business IP phones
• Polycom
®
VVX
®
250 business IP phones
• Polycom
®
VVX
®
350 business IP phones
• Polycom
®
VVX
®
450 business IP phones
• Polycom
®
SoundStructure
â„¢
VoIP Interface
Audience, Purpose, and Required Skills
This guide is written for a technical audience.
You must be familiar with the following concepts before beginning:
• Current telecommunications practices, protocols, and principles
• Telecommunication basics, video teleconferencing, and voice or data equipment
• Open SIP networks and VoIP endpoint environments
Getting Help
For more information about installing, configuring, and administering Polycom products, refer to
Documents & Software
at
Polycom Support.
Polycom, Inc. 16
Polycom and Partner Resources
In addition to this guide, the following documents and other resources provide details about Polycom UC
Software:
• To access all Polycom UC Software releases and documentation, see Polycom Voice Support.
• To access Polycom Trio system documentation and support resources, see Polycom Trio on
Polycom Support.
• You can find Request for Comments (RFC) documents by entering the RFC number at http://
www.ietf.org/rfc.html.
• For information on IP PBX and softswitch vendors, see Polycom Desktop Phone Compatibility. If
you’re using the Polycom Trio solution, see Polycom Trio and SoundStation IP Platform
Compatibility.
To find all Polycom partner solutions, see Strategic Global Partner Solutions.
Documentation Feedback
We welcome your feedback to improve the quality of Polycom documentation.
You can email Documentation Feedback for any important queries or suggestions related to this
documentation.
Before You Begin
Polycom, Inc. 17
Getting Started
Topics:
• Product Overview
â–ª Phone Features and Licenses
• Working With Polycom UC Software
Polycom UC software is a binary file image and contains a digital signature that prevents tampering or the
loading of rogue software images.
Each release of software is a new image file.
Product Overview
Polycom UC software manages the protocol stack, the digital signal processor (DSP), the user interface,
and the network interaction on Polycom phones.
You can deploy Polycom UC software by configuring individual phones, but Polycom recommends setting
up a provisioning server on your LAN or the internet for large-scale deployments.
UC software implements the following functions and features on the phones:
• VoIP signaling for a wide range of voice and video telephony functions using SIP signaling for call
setup and control.
• SIP and H.323 signaling for video telephony. Support for H.323 varies by phone model.
• Industry-standard security techniques for ensuring that all provisioning, signaling, and media
transactions are robustly authenticated and encrypted.
• Advanced audio signal processing for handset, headset, and speakerphone communications using
a wide range of audio codecs.
• Flexible provisioning methods to support single phone, small business, and large multi-site
enterprise deployments.
Supported Phones and Accessories
The following table lists the product names, model names, and part numbers for Polycom phones and
devices that support Polycom UC Software.
Polycom VVX Product Name, Model Name, and Part Number
Product Name Model Name Part Number
SoundStructure VoIP Interface SSTRVOIP 3111-33215-001
VVX D60 Wireless Handset VVXD60 3111-17823-001
VVX 101 VVX101 3111-40250-001
VVX 150 VVX150 3111-48810-001
Polycom, Inc. 18
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Poly VVX 1500 Administrator Guide

Category
Software licenses/upgrades
Type
Administrator Guide

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