Introduction to
Freesat
DOC: UK/CCC/TRAINING//PZ81 V1.1
DOC: UK/CCC/TRAINING//PZ81 V1.1
Contents
Freesat Questions and answers………………………………... Page 1
How does Freesat Broadcasting work? ……………………… Page 5
TH-PZ81 Features ……………………...……………………… Page 6
Freesat TV Purchase and Installation ……………………… Page 7
Freesat Installation Process ……………………………….… Page 8
The day of Customer Installation …………………….……… Page 9
Freesat TV Trouble Shooting Guide ………………..……… Page 10
Entering the Customer’s Post Code …………………..…….… Page 15
Software Updates of Freesat TV ……………………….……… Page 16
Adding other satellite broadcasts ……………………………… Page 17
DOC: UK/CCC/TRAINING//PZ81 V1.1
Questions and Answers
“Panasonic launches the UK's first HD
televisions with freesat HD built-in”
Panasonic are delighted to be supporting the launch of freesat which marks a
major landmark in the development of Digital Television broadcasting in the UK
Q. What is Freesat?
A. Freesat is a brand new digital satellite TV service brought to you by the
BBC and ITV. Freesat Launches in May 2008 and offers 80 + channels
(ramping up to over 200 channels) providing high definition programmes
and enhanced interactivity, completely free of charge. There is No contract,
No Subscription and No hidden charges. You pay for the equipment and
installation, that’s it, there are no further payments to make.
Q. How does it compare to Freeview?
A. Freeview is a digital terrestrial service (received via a TV aerial) with a
limited bandwidth. Unfortunately there is not enough channel space for
Freeview to broadcast in high definition. Freesat however includes full HD
programmes that are provided free of charge. Because of Freeview’s
limited bandwidth, plans to expand the number of channels are limited.
Freesat as the name suggests, uses satellite broadcasts which has far
more scope for expandability, to add new channels and grow the service in
the future
Many Consumers in the UK have invested in new HD Ready and Full HD
televisions but many of them are still not receiving and watching High Definition
programmes.
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Q. How does Freesat compare to Sky or Virgin Media?
A. Freesat is not intended to compete with Sky TV. The concept of Freesat is
that the services are completely free with no contracts and no subscription
charges. Sky, Sky HD and Virgin Media services offer premium packaged
programmes on a subscription basis over a contracted period. Many
customers will want to continue their subscription to Sky or Virgin Media in
order to receive the movies and sports packages offered by these
providers.
Q. What channels will I receive on Freesat?
A. Freesat are planning to launch with over 80 TV and radio channels but
new channels are being added every month. Most Freesat products have
the ability to automatically update with the latest channels and services.
Please visit the Freesat website for the latest update of channel and
content availability. www.freesat.co.uk
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Q. I can’t receive Freeview. Will I be able to receive Freesat?
A. Freesat uses satellite technology so you can receive the signal from a
satellite dish in almost every home in the UK. There may be restrictions in
mounting a satellite dish in some circumstances such as rented properties,
listed buildings etc. Please consult the property owner/ the local authorities
if you have concerns.
Q. What equipment will I need to receive Freesat?
A. You will need to purchase either a set-top-box or a TV with a built in
freesat tuner. Panasonic are the first to launch a range of integrated flat
panel TVs with freesat built in. The first models to be released are TH-
46PZ81 and TH-42PZ81 with TH-50PZ81 to follow soon after. Further
models are expected later in 2008. For more information please see our
website at www.panasonic.co.uk
Q. What are the differences between using a set top box and an Integrated
Freesat TV?
A. The advantage of using a set-top-box receiver is that it can be added at
any time to an existing TV. The advantages of an integrated freesat TV
are that there is no additional box to find a space for, it’s all built in the TV
and only one remote control is necessary. You don’t need to provide
another mains socket for a box receiver. There are also no messy cables
to connect. Simple!
¬
Q. How do I arrange installation and how much extra will it cost?
A. Installation is arranged at the time of purchase and the one off installation
fee is included in the price paid in the shop. Only freesat approved
installers are used to install and set-up the equipment. There are no
additional costs to pay the installer.
Q. What if I already have a satellite dish fitted at my home.
A. It may be possible to use an existing dish.
The installer will check the existing dish at the time of installation and
make any alignment adjustments that may be necessary
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Q. Where can I buy an integrated Freesat TV?
A. Panasonic are launching our first models to the UK market in June 2008
They will be available through: xxxxxxxxxxxx, xxxxxxxxxxxxx,
xxxxxxxxxxxxx, xxxxxxxxxxxx, and many on our independent dealers.
Q. How will the Digital Switchover affect Freesat viewers?
A. Starting in 2008 and concluding in 2012, UK TV services will go
completely digital, region by region. This process is called digital
switchover. The UK’s old analogue TV broadcast signals are being
switched off and replaced by digital signals. TVs that have not been
adapted to receive digital broadcasts when the digital switchover takes
place will no longer be able to receive TV programmes. Freesat is an
ideal way to receive digital TV as the broadcast is digital right from the
launch.
Digital Switchover region schedule
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Service information sent to central collator
How does Freesat Broadcast work?
Broadcaster
Euro-bird Satellite
Satellite Uplink
Astra Satellite
Now & Next data sent back to the broadcaster
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Both signals are
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HDMI
Input
PC
Input
F
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ll-HD M
ode
l wi
t
h HD
V
-
real PRO 3 Technology
Other Features fo
r
• VIERA Link
• SDHC Card Networkability (HD Photo Viewer)
• Multi Window PAT
• V-AUDIO
• 100.000 hours long brightness panel
• Swivel Pedestal included
• Cabinet or Wall mount available
UK’s First TV with built-in
High Definition Tuner
AVCHD/MP
EG2/
V
iewer
HDMI
Input
PC
Input
F
u
ll-HD M
ode
l wi
t
h HD
V
-
real PRO 3 Technology
Other Features fo
r
• VIERA Link
• SDHC Card Networkability (HD Photo Viewer)
• Multi Window PAT
• V-AUDIO
• 100.000 hours long brightness panel
• Swivel Pedestal included
• Cabinet or Wall mount available
UK’s First TV with built-in
High Definition Tuner
AVCHD/MP
EG2/
V
iewer
• Full HD Plasma G11 Panel (1920 x 1080 pixels)
• SD/HD Freesat Tuner Built-in
• V-real PRO 3
• MEGA Contrast
• Intelligent Frame Creation (IFC)
• Max. 30,000 : 1 Native Contrast
• 100Hz Double Scan
• Deep Colour & XV Colour
• 24p Playback
V
IERA
Link
Sound
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How is a Freesat TV purchased and installed?
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Freesat Installation
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Installation Day
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Freesat TV Troubleshooting
Connect the recorder to the TV
using a fully wired SCART
connector for recording from the
TV tuner.
It is not possible to record from
Component, HDMI or PC
On screen Message
“Feature not available”
Press enter and then key in the 4
digit pin code (set by the person
who locked the channel).
The channel selected has been
locked with a child lock. You
must enter the PIN codes
before the programme will be
displayed.
On screen Message
“Child lock is active
Press OK to enter PIN”
You can either cancel a less
important timer event or you can
wait until after one of the timer
events has taken place and then
add the new event.
A maximum of 15 timer
programming events is
available.
On screen Message
“Max number of timers
already set”
A maximum of 999 Other services
can be added to the list.
No more non- freesat services
can be added.
On screen Message
“Other Satellite Service list is
full”
Please check the RF connections.The TV cannot detect the signalOn screen Message
“No Signal”
Check the broadcaster’s
programme guide for transmission
times.
The broadcaster has stopped
transmitting
On screen Message
“No Service”
Check the aerial is plugged in
properly. It may be necessary to
have an aerial installer check the
signal and aerial alignment
The signal is weakOn screen Message
“Bad Signal”
The problem could be with either
the cable or the LNB on the dish.
Most customers will not be able to
check which is at fault other than
visually inspecting that the cable is
plugged it to the TV and has not
been cut or damaged. The
installer should be contacted to
check the dish and cable.
There could be a problem with
the satellite cable or the dish.
Physically check the cable to
ensure that it is plugged in
correctly and nor damaged in
any way
On screen Message
“Faulty Dish”
RemedyPossible CauseProblem
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Please set the IP address. An IP address is required to
use interactive services
through the Ethernet
connection
On screen Message
“IP Address not set”
The equipment installers can check
the IP addresses to ensure that
there are no IP conflicts
A duplicate IP address has
been detected. Check the IP
addresses of other devices
such as computers, routers etc
to ensure that they do not use
the same IP address.
On screen Message
“IP Address Conflict”
Check the connection to the router,
disconnect and reconnect. In some
cases it may be necessary to reset
the router by powering off, waiting
30 seconds and powering back on
again. Reset the TV by powering off
and back on again.
A connection failure has
occurred and the router is no
longer responding
On screen Message
“Gateway does not answer
Please confirm connection to
the router”
The Ethernet cable is required for
future interactive services and
needs to be connected when using
these services. Ensure that the
cable is plugged into both the TV
and the broadband router/ hub and
that the hub light is on. Try another
cable if this does not resolve the
problem
The Ethernet cable is not
plugged into the network or the
TV or the cable is defective.
On screen Message
“Ethernet Cable Not
Connected”
Press “OK” to download the new
version or press “EXIT” to ignore the
new software.
New software version
available.
On screen Message
“New Version *** found”
Use “OK” to search for new
programmes or “Exit” to ignore the
message. The New Service
Message can be deactivated in the
DVB tuning menu to prevent the
message from appearing. It will still
be possible to manually search for
new programmes from the “Add new
DVB services” setting in the same
menu.
There may be new
programmes available but this
message will appear each time
a change is made to the
broadcaster’s service
On screen Message
“New DVB service found”
“Press OK to start Auto Set-
up”
RemedyPossible CauseProblem
Freesat TV Troubleshooting
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The weak signal can be caused for
a number of reasons:
Check your postcode area is able to
receive Freeview broadcasts at
www.freeview.co.uk
You may need a new aerial to
successfully receive Freeview
broadcasts in your area. Please
consult your local Aerial Installation
engineer. Approved engineers can
be found on the CAI website
www.cai.org.uk
Freeview programmes are being
broadcast at a reduced power to
prevent interference with analogue
stations also being transmitted. The
signal strength is not likely to be
increased until the analogue
transmitters are switched off over
the next few years. The plan is for
the broadcasters to cease
transmitting analogue programmes
by 2012..
Weather conditions will affect signal
reception, in particular in poorer
reception areas. Even during good
weather the high pressure can
cause poor reception of some
programmes
The most likely cause for all or
some of these problems is a
weak signal.
Freezing Picture/Sound,
images disappear, mosaic
areas appear on the screen
when receiving digital
broadcast programmes
Press and hold the volume up
button and adjust to the desired
level.
The sound may have been
turned down to the minimum
or muted
No Sound can be heard from
TV Stations
Check the connections from the
external device are plugged into the
TV fully.
Check that the correct AV input has
been selected.
Check the connections from
the external device to the TV.
Has the correct AV Input been
selected?
No sound or picture is
produced from an external
device (DVD, VCR,
camcorder, satellite receiver
etc).
Check the TV volume. If a Scart
lead is being used ensure that it is is
pushed in fully. Give it a wriggle as it
is pushed in. If separate audio &
video leads are used, check the
audio leads (Red & White) are fully
inserted into the correct connectors.
Check the connections from
the external device to the TV.
No Sound can be heard from
an external device (DVD,
VCR, camcorder, satellite
receiver etc).
RemedyPossible CauseProblem
Freesat TV Troubleshooting
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This is normal and does not
represent a malfunction.
The TV will switch to standby
after 30 minutes if no signal is
received.
Timer switches to standby
mode by itself
To force the screen into the desired
aspect mode, begin playback of the
source media first and use the TV
“Aspect” button to select the desired
mode.
The selected aspect can be
overridden when connected
with an HDMI connection
The manually selected aspect
ratio is not retained when
playing and medial on an
external device.
Connect the TV to a working wall
socket and switch it on.
Remove the fuse from the plug and
replace it with one of an identical
rating.
The TV is not connected to a
wall socket or the wall socket
is not switched on.
The fuse in the plug may have
blown.
The TV does not switch on
Connect the aerial and re-start Auto
Setup
The aerial may not be
connected
No stations were found during
Auto Setup
Press the
i button twice rapidly to
clear the number. The channel
number will still appear for a short
while when a channel is changed.
Older TVs have a Status button.
Instead of the
i button
Status Button -
The channel number appears
on the top left corner of the
screen. This is a selectable
option
The analogue channel number
appears and remains on the
TV screen
Press the Power button on the
remote controller to switch on.
Select a TV station or select the
correct AV input for the external
device
Check the picture settings and
adjust them.
The TV may be in standby
mode.
TV may be set to AV mode
with no signal to the selected
input.
Brightness and contrast may
be set to minimum
No Image visible on the
screen
Check that the output of the external
unit matches the input of the TV. If
the external device is set to output
S-Video the input on the TV must
also be set to S-Video (AV1-S or
AV2-S)
The input on the TV may be
set incorrectly.
Black and white picture from
an external device
RemedyPossible CauseProblem
Freesat TV Troubleshooting
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In this case use the “Options” button
on the remote control and from the
Language option, select “English”
and press OK. Please note that this
setting cannot be stored. The
language will reset if the TV is
switched off.
Some Multi-language
broadcasts because of the
way that they are being
transmitted, do not switch the
language to English even
though they broadcast in
available in English and you
have set English as the default
language
Some Freesat programmes
do not produce the sound in
English by default.
Either the service is off air or the
broadcaster is temporarily not
transmitting the guide information.
Try again later when the
broadcaster is transmitting
programmes.
The contents of the EPG are
transmitted by the broadcaster
and may be unavailable.
Some of the information in the
Electronic Programme Guide
(EPG) is greyed out and
cannot be accessed
For security reasons the PIN cannot
be changed or removed. Please
refer to DSN Service Centre to have
the PIN Reset. Proof of ownership
will be required.
The Owner ID Information and
Child Lock of programmes
cannot be changed without the
correct PIN code
A pin code for Child Lock or
Owner ID has been set but
forgotten
Manually select the HDMI input on
the TV that the external device is
connected to. It will remain
registered until it is disconnected
and another device is connected.
The external device may not
have been recognised by the
TVs HDMI input or the
external device may have
been changed.
Viera Link functions do not
work.
Check the broadcast on another TV.
Reset the TV by switching it off,
waiting for ten seconds and
switching it on again. If this does not
resolve the problem, reset the TV
using shipping condition
This could be caused by a
glitch in the software or by the
broadcaster
An unusual Image is displayed
Replace the batteries
Point the remote control directly at
the front of the TV (within a 30
degree angle of the front of the TV.
Situate the TV away from sunshine
and other sources of bright light.
The batteries are running low
The remote control is outside
the correct operating angle.
Sunlight or another source of
bright light is shining on the
TV’s remote receiver.
Remote control does not work
or is intermittent.
RemedyPossible CauseProblem
Freesat TV Troubleshooting
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Entering your Post Code
Why is it necessary to enter a Post Code when setting up a
Freesat TV?
When installing a freesat TV and running the Auto-Setup you will be
prompted to enter a post code.
The post code is used to indentify where in the UK you are located
and to select the correct “Local” TV programmes for your area. The
correct Local News and Local Weather programmes etc can then be
watched on the BBC and ITV.
If this step is skipped during the set-up process, the default location
of Central London will be set and Local News and Weather
broadcasts etc will be London based. The post code can be added
or changed later.
When entering your post code you must include the space in the
characters entered, for example: - the post code RG128FP should
be entered as RG12 8FP (with the space between the 12 and the 8).
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Updating Software on Freesat TV
New software
Developed by
Panasonic
Software submitted
to DTG for approval
New software Sent to
broadcaster’s Queue
awaiting available slot
Freeview (OAD)
Process
FreeSat (SSU)
Process
New software sent out
on SSU channel
Straight to TV
The new software can be sent to
the TV as soon as it has been
approved for release.
Software is sent when the next
OAD slot becomes available.
This could be several weeks
New software
Developed by
Panasonic
Software submitted
to DTG for approval
How does the software update process differ from that of
Freeview?
The main difference is that Panasonic Freeview equipment uses the Over the
Air Download system (OAD) whereas the Freeview TV uses the newer System
Software Update (SSU) system.
The OAD system, once the software update has been approved by DTG, it is
sent to the BBC to download on the next available slot that the manufacturer
has allocated. This could be weeks after the software has been approved.
With SSU, a channel is permanently allocated for system updates, so once the
software has been approved for release, it can be sent to the required
equipment almost immediately, without queuing for weeks.
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Adding Other
Satellite broadcasts
Menu
Select Press You will see
It is possible to receive other free satellite broadcasts that are outside of the
Freesat package. In order to do this it is necessary to search for “Other Satellite”
Broadcasts using the procedure below. WARNING - This process will take
around 45 minutes and the TV cannot be used during that time
Setup
Add other Sat
services
Auto Setup
Astra2/Eurobird
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