Troubleshooting
13
Troubleshooting
USB device not recognised
Operating systems from Windows Vista onwards can auto-
matically search the internet for drivers for new hardware. If
the software installation has not been entirely completed, it
may be that the wrong driver was installed for the data log-
ger. With the logger connected, check that the device ap-
pears within the USB Devices section of My Computer as
‘USBXpress Device’ and not as ‘anemobiograph Data Log-
ger’.
Settings cannot be made to data logger: Please check the
value ranges of the parameters set:
- Name length 12 characters maximum
- Measurement interval in range 0-9 (as per switch setting))
OR 10 - 86400 (in seconds)
Errors in downloading data: Check whether the new file al-
ready exists and is write-protected. Do not try to copy files to
C:\Programs or to C:\Program Files(x86), however, since in
Windows versions from Vista onwards, program folders have
a special write protection.
Data logger does not log data
Check the battery voltage (>=3.0V). If the data logger is con-
nected to the PC, it will be powered from this.
Installation of both „Voltcraft Voltsoft“ and Heyl Software
leads to errors, because the „USBXPress“ Device Driver is
required in different versions. “Voltcraft Voltsoft“ uses V3.2,
Heyl uses V4.0. Although the name is the same, these ver-
sions are incompatible to each other! Ensure that the correct
driver for the application is installed!
Incorrect readings: The voltage between + and – pins of the
data logger must be less than 3.4V (the equivalent load is
~160Ω). 0V indicate either no input voltage/current or a short
in the cable/connection. Higher voltages indicate an open cir-
cuit. A negative reading means the polarity is inverted.
o Check cables
o Check connections
o Dissemble the data logger as shown in Replacing the
battery and clean the internal connector on top of the
housing
Should problems or questions arise while operating the data logger
which are not described in these operating instructions and/or cannot
be solved, please contact our technical hotline.
Tel.: +49 (0)5121 7609-0
Fax: +49 (0)5121 7609-44
E-Mail: info@heyl.de