Triad 3321 Important information

Brand: Triad

Model: 3321

Category: Dot matrix printers

Type: Important information

1075248

Important Steps that Make Your Printer

Work with Your System

To make your new Model 3321 Invoice Printer work with your Hardlines & Lumber system, you need

to make two adjustments: one to your terminals, and one to the printer.

Adjust Your Terminals:

Modify Terminal Record

Do this with each terminal you’ll be using with the Model 3321.

1. From the main menu, type

MTR

and press

<Enter>

2. Press the

<Tab>

key, then the

<Enter>

key, so that the cursor lands on the Printer Type ﬁeld.

Type

, then press

3. Press

<End>

to return to the main menu.

Adjust Your Printer:

Change to 17 characters per inch

The printer must have paper loaded before you can make this adjustment.

1. Make sure the printer is turned off. Check the switch located on the right side of the printer,

toward the back.

2. Hold down the

MODE

button located on the front panel of the printer and turn the printer on.

The word Menu lights up on the front panel.

3. Press the

ITEM

button two times. The following lines print:

Font Print Mode HSD

Font Pitch 10 CPI

4. Press the

SET

button two times. The following lines print:

Font Pitch 12 CPI

Font Pitch 17.1 CPI

5. Press the

MODE

button to enable the printer.

Model 3321 Printer

What This Covers

• Changing Paper: You will probably replace paper often,

when you want to print different kinds of forms and reports,

and when the printer runs out of paper.

• Changing a Ribbon: Changing ribbon cartridges is

necessary when your current ribbon is used up.

• About Your Printer: Some Triad system owners are

interested in details about their printers. This section talks

about how to use the printer’s hidden advanced features, and

the most pages you can print each day and month.

• Important Buttons and Lights: Read this section to

become familiar with your printer’s buttons and lights.

• What the Levers Do: The Model 3321 printer has two

external levers. Read this section to find out what they do.

• If You Have Problems: If you can’t seem to print, or if

you are having other kinds of problems, you may find help

here.

3321-2 Model 3321 Printer

Changing Paper

If you’re printing labels or multi-part forms, you should always use the pull tractor. There is another

way to put paper into the printer, but it won’t work with labels or multi-part forms. This section tells

how to use the pull tractor.

Remove the paper you have been

using.

Press the Sel button to turn off the Sel light. The Sel button

and Sel light are on the left side of the printer’s front.

Look at the top of the printer: you will find a lever on the left

side. Pull this lever towards you to move the paper bar

forward.

Open the plastic cover on the top of the printer. Grab its sides

and pull it toward you.

Open the tractor feed’s hinges. These hinges hold the paper to

the printer. You’ll find hinges at the paper’s edges.

Grasp the paper from beneath the printer and tug the paper

down and out.

Model 3321 Printer 3321-3

Put in the paper you want to use. Find the paper slot underneath the printer. Feed your paper up

into this slot.

If you’re using a different size paper than before, you will

need to adjust the right-hand paper guide. Pull the release on

the front of the right-hand paper guide. Now you can adjust

the guide to fit your paper. Push the release back when you are

through adjusting.

Pull up a whole page of paper. Make sure the holes in each

side of the paper fit over the bumps in the paper guides.

Close the paper guides’ hinges. Use the left-hand lever to

move the paper bar forward.

Use the large knob on the right side of the printer to move the

paper up. You can use this knob to adjust where the printer

begins printing. You may need to adjust the paper a few times

before it is lined up correctly.

Push the Sel button to turn on the Sel light.

3321-4 Model 3321 Printer

Set the paper thickness switch.

Look inside the top of the printer, beneath the plastic cover.

The switch is left of the word “Hot.”

How you set the switch depends on how many sheets thick

your paper is.

Set the switch to 1: for paper that’s one sheet thick

Set the switch to 2: for two or three sheet paper

Set the switch to 3: if you’re using four-sheet paper

Changing a Ribbon

After you use your printer for some time, you will notice the type on your printouts has become light.

This often means your ribbon cartridge has worn out.

Take the old ribbon out of your

printer.

Start by opening the plastic cover on the top of the printer —

grab it by both sides and pull it towards you. You will find the

ribbon cartridge inside the top of the printer, beneath the

plastic cover.

Grasp the black ribbon cartridge by its sides and pull. It should

come up with almost no effort.

Model 3321 Printer 3321-5

Put in a new ribbon cartridge.

Put the square back end of the ribbon cartridge in first. Then

push down on its front to snap it into place.

About Your Printer

Using Advanced Features: Your 3321 printer comes with its

special advanced features turned off. The advanced features give

your options: for instance, you can change how wide the printed

characters are, and whether your printer prints darker and slower

or lighter and faster. You, as a Hardgoods System owner, may

want to print the pages you’ve created with your system’s text

editing feature -you should change the character width to 10 to

do this. The Texas Instruments Operator’s Manual that came

with your printer explains how to change these options.

But before you can change any advanced settings, you must first

turn off your printer, then hold down the <Mode> button while

you turn it back on.

Printing Capacity: Triad recommends that you print no more

than 150 pages per day, or 3,000 pages per month with your

Model 3321 printer. It’s unlikely you will ever have a need to

print so many forms at once.

Your Model 3321 was not meant to print on multi-part forms

that are more than four parts thick. It would be difficult to fit a

form thicker than four sheets into the printer, and the sheets on

the bottom would not print very clearly. The paper would also be

more likely to jam.

3321-6 Model 3321 Printer

Important Buttons and Lights

• The Sel Button and Light: If the Sel light is on, your

computer can talk to the printer. If the light is off, the

computer cannot talk to the printer.

The Sel light should almost always be on. You would want it

off when you don’t want the printer to be able to print — for

instance, while you are changing paper.

Sel is short for Select. Other printers you may have used call

this same button “On/Off-line.” Pushing the Sel button turns

the Sel light on and off.

• The Form Feed Button: When you push the Form Feed

button, the printer will advance the paper by one page —

about 11 inches. Since your Triad system normally takes

care of feeding the printer paper, you won’t need to use this

button often.

Model 3321 Printer 3321-7

• The Alarm Light: If this light is on, it usually means your

printer thinks it is out of paper. If there is paper in the

printer, make sure it has been put in properly. You may want

to look at the topic “Changing Paper.”

The alarm light could also mean that something is wrong

with your printer. If you think this may be so, call the Triad

Service Center.

• Other Buttons and Lights: If you are interested in what

the other parts of the control panel do, look at the Texas

Instruments Operator’s Manual that came with your printer.

What the Levers Do

• The Left-hand Lever: This moves the paper bar forward.

The paper bar helps hold the paper to the main roller {called

the platen).

Keep this lever aimed toward the back of the printer. This

keeps the paper bar against the main roller. Usually, the only

reason to move it forward is to change paper.

• The Right-hand Lever: This tells the printer whether you

are using single-sheet paper or continuous-form paper. Triad

systems always use continuous-form paper.

Keep this lever aimed toward the front of the printer.

3321-8 Model 3321 Printer

If You Have Problems

The problems covered here are basic ones you may have while

you are using your printer. If you can’t seem to find an answer

here, or in the rest of this printer section, you should call the

Triad Service Center for help.

• The printer doesn’t print when it should. Usually, this

is because the Sel light is not on. If the Sel light is off, the

computer cannot send messages to the printer.

Push the Sel button to turn on the Sel light.

You may also want to make sure that the cord between your

computer and the printer is connected at both ends. Check

the power cord as well, and make sure your printer is on.

• The Alarm light is on. You may be out of paper. To put in

new paper, see “Changing Paper” in this section.

If the printer has paper, it may be jammed. See “The Paper

Keeps Jamming” below.

• The paper keeps jamming. There isn’t one simple way

to fix jammed paper. Most often, fixing it is similar to

changing paper. You may want to look at “Changing Paper”

in this section.

Make sure the holes at the edges of the paper fit over the

bumps in the guides.

Model 3321 Printer 3321-9

You should also be sure that there is paper under the paper bar. If

there isn’t, the paper bar can cause paper to jam.

• Your printouts are too light. Your ribbon cartridge may

be worn out. If it has been some time since you changed

your ribbon cartridge, see “Changing a Ribbon,” earlier in

this part.

Another possibility: if you are using forms that are one or

two sheets thick, the paper thickness switch may be at the

wrong setting.

Look inside the top of the printer, beneath the plastic cover.

The lever is left of the word “Hot.”

Set the switch to 1: for paper that’s one sheet thick

Set the switch to 2: for two or three sheet paper

Set the switch to 3: if you’re using four-sheet paper

Triad 3321 Important information

Brand: Triad

Model: 3321

Category: Dot matrix printers

Type: Important information

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Triad 3321 Important information

Triad 3321 Important information

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