TrueDio® Ears User Manual
13
H. FREQUENTLY ASKED QUESTIONS - FAQ
Q1. Why am I not getting any audio?
First, check and confirm that all power and cable connections are securely in
place. Next, confirm that the power switch on both the headset and transmitter
are turned to the “ON” position and that the power indicator lights on both the
headset and transmitter are illuminated. If the Green transmitter power
indicator light is not illuminated when powered “ON”, then the transmitter is
likely not plugged in securely. Check connections and try again. If the
transmitter power indicator light is illuminated and the headset power indicator
light “Blinks” when powered “ON”, it’s likely an issue regarding improper
connection.
With RCA/ANALOG Cable
Check audio source (TV, Satellite or Cable Box) connections to verify
they are plugged into an “Audio Out” port not an “Audio In” port. Review
Step 2 on connection details. If the headset power indicator light is off
when powered “ON”, then the headset battery is dead and will need to be
recharged or replaced.
With OPTICAL/DIGITAL Cable
Make sure the protective tips from each end of the optical cable are
removed. Depending on your television model, you may need to go into
the audio settings of your television and activate the digital optical
connection. You may need to reference your TV manual or contact your
TV manufacturer for assistance.
Q2. Why do I hear television audio when watching a DVD or video?
When the audio cords are connected to your cable or satellite box, the TrueDio
Ears will not transmit sound from accessories connected to your TV. Connect
your TrueDio Ears directly to your TV to get sound from your DVD player.