Acer Aspire X3470 User manual

Acer

Aspire X3470

Service Guide

PRINTED IN TAIWAN

ii

Revision History

Please refer to the table below for the updates made on this service guide.

Date Chapter Updates

iii

Copyright

transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in

any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without

the prior written permission of Acer Incorporated.

iv

Disclaimer

The information in this guide is subject to change without notice.

Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the

contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular

purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the

programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its

dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential

damages resulting from any defect in the software.

Acer is a registered trademark of Acer Corporation.

Intel is a registered trademark of Intel Corporation.

Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are

trademarks of Intel Corporation.

Other brand and product names are trademarks and/or registered trademarks of their respective holders.

v

Conventions

The following conventions are used in this manual:

SCREEN

MESSAGES

Denotes actual messages that appear on screen.

NOTE Gives additional information related to the current topic.

WARNING Alerts you to any physical risk or system damage that might result from doing

or not doing specific actions.

CAUTION Gives precautionary measures to avoid possible hardware or software

problems.

IMPORTANT Reminds you to do specific actions relevant to the accomplishment of

procedures.

vi

Service Guide Coverage

This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION

decided for Acer's "global" product offering. To better fit local market requirements and enhance product

competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on

card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic

service guide. In such cases, please contact your regional offices or the responsible personnel/channel to

provide you with further technical details.

FRU Information

Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available

on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in

the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a

DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the

list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

vii

System Tour 1

Features 1

Block Diagram 4

System Components 5

Front Panel 5

Rear Panel 6

Hardware Specifications and Configurations 7

Power Management Function(ACPI support function) 11

System Utilities 12

CMOS Setup Utility 12

Entering CMOS setup 13

Navigating Through the Setup Utility 13

Setup Utility Menus 14

Main 14

System Disassembly and Assembly 24

Disassembly Requirements 24

Pre-disassembly Procedure 25

Removing the Side Panel 26

Removing the Heat Sink Fan Assembly 27

Removing the Processor 29

Removing the Wireless LAN Card 31

Removing the VGA Card 32

Removing the Front Bezel 33

Removing the Cage of ODD and HDD 34

Removing the Hard Disk Drive 37

Removing the Optical Drive 38

Removing the Memory Modules 39

Removing the Power Supply 40

Removing the Mainboard 42

Removing the

Front I/O&USB and Card Reader Boards 45

Assembly Requirements 47

Assembly Procedure 48

Install the Processor 49

Install the Heat Sink Fan Assembly 50

Install the Memory 52

Romoving the Side Panel 53

Romoving the Front Bezel 54

Removing the Cage of ODD and HDD 55

Install the Power Supply 56

Install the I/O Shielding 57

Install the Main Board 58

Install the Optical Drive 60

Install the Hard Disk Drive 61

Install the Cage of ODD and HDD 62

Install the Front Bezel 64

Install the VGA Card 65

Install the Wireless LAN Card 66

Install the Side Panel 67

Table of Contents

viii

System Troubleshooting 68

Hardware Diagnostic Procedure 68

System Check Procedures 69

Power System Check 69

System External Inspection 69

System Internal Inspection 69

Beep Codes 70

Checkpoints 71

BIOS Recovery 74

Jumper and Connector Information 75

M/B Placement 75

Jumper Setting 77

Setting Jumper 77

FRU (Field Replaceable Unit) List 84

Aspire X3470 Exploded Diagram 85

Aspire X3470 FRU List 87

Chapter 1 1

Features

Below is a brief summary of the computer’s many feature:

NOTE: The features listed in this section is for your reference only. The exact configuration of the system

depends on the model purchased.

Operating System

• Microsoft Windows 7 Home Premium x64

• Microsoft Windows 7 Home Basic x64

• Microsoft Windows 7 Home Premium x86

• Microsoft Windows 7 Home Basic x86

• Microsoft Windows 7 Starter x86

• Linpus XWindows

• Linpus Console

• Free DOS

Processor

• Socket type: Socket FM1

• AMD Liano 65W and 100W CPU which supports AMD Turbo Core 2.0 Technology.

Chipset

• AMD A75 FCH

PCB

• DTX 4L

Memory subsystem

• Socket Type: DDR III connector.

• Socket Quantity: 4 DIMMs.

• 2 channels, 2 DIMMs per channel. Different colors for DIMM 0 and DIMM 1.

• Dual channel should be enabled always when plug-in 2 same memory size DDRIII. memory module.

• Max memory of 16 GB supported (using 4Gb tech).

• Support DDR3 1.5V 1066/1333 (1GB / 2GB / 4GB).

Graphics

• HD Graphics Support

• Dual independent display -- HDMI and VGA.

• Digital displayHDMI with HDMI CTS 1.4 compliance.

• Need to measure VGA follow Acer VGA SOP.

• Support for Cool'n'Quiet™ via FID/VID change.

• Support for AMD PowerNow!™.

System Tour

Chapter 1

2 Chapter 1

• Monitor compatible is requested to the monitor AVL and DQM recommended list.

• Must with latch in slot.

Hard disk drive

• Support up to three SATA ports

• 3.5",25.4mm

• Capacity and models are listed on AVLC

Optical disk drive

• Support one SATA 5.25" standard ODD

• Support DVD-ROM, DVD-SuperMulti, BD-combo, BD-rewrite

• Maximum ODD depth to 185mm with bezel

• Models are listed on AVLC

Graphics card

• One PCI-E x 16 graphics card.

• No mechanical retriction to support for double slot, full length graphics cards in the single PCIe X16 slot.

Audio

• Realtek ALC662

• Support stereo output. (5.1 channel with SW re-tasking)

• Rear IO: 3 jack Color define should follow Microsoft requirement.

• Front IO: 1*Microphone-in, 1*head phone jack.

Serial ATA controller

• Slot Type: SATA connector

• SATA ports quantity: 3(SATA 3Gb/s).

• Design requiremnt:

• HDD : Support AHCI mode/Native IDE mode.

• Default AHCI mode in Microsoft windows OS. Native IDE mode in non-windows OS.

• Blue Ray ODD.

• AHCI/Native IDE mode supported for internal SATA port.

LAN

• Realtek RTL8111E-VL-CG with surge protection.

Extension slot

• 1 * PCIE x16 (PCIE V2.0)

• 3 * PCIE x1 (PCIE V2.0)

USB2.0

• Rear IO : * 4 ports

• Internal Header: * 6 ports (3 * USB2.0 H5X2 Header)

Chapter 1 3

USB3.0

• Controller: AMD A75 FCH

• Rear IO: * 2 ports

Buzzer

• 1 on board buzzer.

Rear I/O connectors

• 1 * PS2 KB+MS

• 1 * VGA connector

• 1 * HDMI

• 1 * RJ45

• 4*USB2.0 ports

• 2 * USB3.0 ports

• 1 * 3 ports Audio jack

On-board connectors

• 1 * 24-pin ATX PWR connector

• 1 * H2X2 Power Supply Connector

• 3 * SATA 6Gb/s for A75

• 3 * USB2.0 H5X2 Header

• 1 * USB3.0 2*10 Header

• 1 * Front Audio Pannel H5X2 header

• 1 * Front Panel IO H7X2 Header

• 1 * H1X4 CPU with SAMRT FAN

• 1 * H1X4 System with SAMRT FAN

• 1 * H1X4 SPDIFOUT Header

• 1 * H3X1 Clear CMOS Header

• 1 * H2X4 HD internal speaker header

• 1 * onboard Buzzer

• 2 * H1X2 GPIO header

• 1 * 3pin IR receiver header to super I/O

System BIOS

• 2Mb

• AMI Kernel with Acer skin/copyright

Power supply

• Non PFC 250W / PFC 250W /FR 300W.

• Support models are listed on AVLC.

4 Chapter 1

Block Diagram

Chapter 1 5

System Components

This section is a virtual tour of the system’s interior and exterior components.

Front Panel

No. Component

1 HDD activity indicator

2 USB 2.0 ports

3 Microphone-in jack

4 Headphone/Speaker-out/line-out jack

5 CF I/II (CompactFlash Type I/II) slot

6 XD(XD-Picture)/SD(Secure Digital)/PRO slot

7

Optical drive eject

button

8 Optical drive

9 Power button

6 Chapter 1

Rear Panel

No. Component

1 Line-in jack

2 USB 3.0 ports

3 RJ45 LAN connector

4 PS2 mouse port

5 Power connector

6 PS2 keyboard port

7 HDMI port

8 D-sub port

9 USB 2.0 ports

10 Line-out jack

11 Microphone jack

12 Expansion slot(graphics card and Wireless card)

Chapter 1 7

Hardware Specifications and Configurations

Processor

BIOS

BIOS Hotkey List

Main Board Major Chips

Item Specification

Processor Type AMD Liano 65W and 100W CPU

Socket Type Socket FM1

Minimum operating speed 0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.)

Item Specification

BIOS code programer AMI Kernel with Acer skin

BIOS version P01-A2

BIOS ROM type SPI Flash

BIOS ROM size 2Mb

Support protocol SMBIOS(DMI)2.7

Device Boot Support 1st priority: Hard Disk

2nd priority: CD/DVT

3rd priority: Removable Device

4th priority: LAN

Support to LS-120 drive N/A

Support to BIOS boot block feature YES

Hotkey Function Description

Del Enter BIOS Setup Utility Press while the system is booting to enter BIOS Setup Utility.

Item Specification

North Bridge AMD A75

USB controller AMD A75

Audio controller AMD A75+ALC662

LAN controller AMD A75+Realtek RTL8111E

SATA controller AMD A75

Super IO

controller

ITE 8772F

8 Chapter 1

Memory Combinations

System Memory

SATA Interface

USB Port

Slot Memory Total Memory

Slot 1 1GB,2GB,4GB 1G ~4GB

Slot 2 1GB,2GB,4GB 1G ~4GB

Maximum System Memory Supported 1G~8GB

Item Specification

Memory slot number 2 slot

Support Memory size per socket 1GB/2GB/4GB

Support memory type DDRIII

Support memory interface DDRIII 1066/1333MHz

Support memory voltage 1.5V

Support memory module package 240-pin DDRIII

Support to parity check feature Yes

Support to error correction code (ECC) feature No

Memory module combinations You can install memory modules in any combination as long as

they match the above specifications.

Item Specification

SATA controller AMD A75

Number of SATA channel SATA X 3(SATA 6Gb/s)

Support mode AHCI/IDE mode option

Item Specification

Universal HCI USB 2.0/1.1 or USB 3.0

USB Class Support legacy keyboard for legacy mode

USB Connectors Quantity 4 USB2.0 ports locate on MB rear side.

2 USB3.0 ports locate on MB rear side.

4 USB2.0 ports locate in Chassis top side.

All USB ports must be boot-capable includes USB-ODD, USB-HDD, USB-

FDD, and etc…

All USB ports must be 2.0 certified.

All USB ports must provide the over current protection.

USB3.0 ports must be 3.0 certified.

Chapter 1 9

Audio Interface

Item Specification

Audio controller Intel High Definition audio controller

Audio controller type ALC662

Audio channel 2.1 channel

Audio function control Enable/disable by BIOS Setup

Mono or stereo Stereo

Compatibility Meets the latest Microsoft Windows Logo Program audio specification

WaveRT based audio function driver and logo ready for Windows 7 and Vista

EAX™ 1.0 & 2.0 compatible

Direct Sound 3D™ compatible

I3DL2 compatible (Windows XP only)

3D Positional Audio

Emulation of 26 sound environments to enhance gaming experience

Multi-band software equalizer and software tools are provided

Voice Cancellation and Key Shifting effects

Dynamic range control (expander, compressor, and limiter) with adjustable

parameters

Intuitive Configuration Panel (Realtek Audio Manager) for enhanced audio

experience

Microphone Acoustic Echo Cancellation (AEC), Noise Suppression (NS), and

enhanced Beam Forming (BF) technology for voice application

HDMI audio driver for AMD platform

Dolby ® PCEE program TM (optional software feature)

DTS ® CONNECT™ (optional software feature)

SRS ® TruSurround HD (optional software feature)

Creative ® Host Audio program (optional software feature)

Music synthesizer Yes, internal FM synthesizer

Sampling rate 192kHz (max.)

Microphone/Headphone jack Supported

10 Chapter 1

Environmental Requirements

Power Management

• Devices wake up from S3 should be less than.

• Devices wake up from S5 should be less than 10 seconds.

Item Specification

Temperature

Operating +5°C ~ +35°C

Non-operating -20 ~ +60°C (Storage package)

Humidity

Operating 15% to 80% RH

Non-operating 10% to 90% RH

Vibration

Operating (unpacked) 5 ~ 500 Hz: 2.20g RMS random, 10 minutes per axis in all 3 axes.

5 ~500 Hz: 1.09g RMS random, 1 hour per axis in all 3 axes.

Devices S1 S3 S4 S5

Power ButtonVVVV

USB Keyboard/Mouse V V N/A N/A

PME Disabled Disabled Disabled Disabled

RCT Disabled Disabled Disabled Disabled

WOR Disabled Disabled Disabled Disabled

Chapter 1 11

Power Management Function(ACPI support function)

Device Standby Mode

• Independent power management timer for hard disk drive devices(0-15 minutes,time step=1minute).

• Hard Disk drive goes into Standby mode(for ATA standard interface).

• Disable V-sync to control the VESA DPMS monitor.

• Resume method:device activated (keyboard for DOS, keyboard &mouse for Windows.

• Resume recovery time 3-5sec

Global Standby Mode

• Global power management timer(2-120minutes,time step=10minute).

• Hard disk drive goes into Standby mode(for ATA standard interface).

• Disable H-sync and V-sync signals to control the VESA DPMS monitor.

• Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard

an mouse for APM mode.

• Resume recovery time :7-10sec

Suspend Mode

• Independent power management timer(2-120minutes,time step=10minute)or pushing extern switch

button.

• CPU goes into SMM

• CPU asserts STPCLK# and goes into the Stop Grant State.

• LED on panel turns amber colour.

• Hard disk drive goes into SLEEP mode (for ATA standard interface).

• Disable H-sync and V-sync signals to control the VESA DPMS monitor.

• Ultra I/O and VGA chip go into power saving mode.

• Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard

an mouse for APM mode

• Return to original state by pushing external switch button,modem ring in and USB keyboard for ACPI

mode.

ACPI

• ACPI specification 1.0b

• S0,S1,S2 and S5 sleep state support.

• On board device power management support.

• On board device configuration support.

Chapter 2 12

CMOS Setup Utility

CMOS setup is a hardware configuration program built into the system ROM, called the complementary metal-

oxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and

optimized, there is no need to run this utility. You will need to run this utility under the following conditions.

• When changing the system configuration settings

• When redefining the communication ports to prevent any conflicts

• When modifying the power management configuration

• When changing the password or making other changes to the security setup

• When a configuration error is detected by the system and you are prompted ("Run Setup"

message) to make changes to the CMOS setup

NOTE: If you repeatedly receive Run Setup messages, the battery may be bad. In this case, the system

cannot retain configuration values in CMOS. Ask a qualified technician for assistance.

CMOS setup loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM. This

memory area is not part of the system RAM which allows configuration data to be retained when power is

turned off.

Before you run the CMOS Setup Utility, make sure that you have saved all open files. The system reboots

immediately after you close the Setup.

NOTE: CMOS Setup Utility will be simply referred to as “BIOS”, "Setup", or "Setup utility" in this guide.

The screenshots used in this guide display default system values. These values may not be the same

those found in your system.

System Utilities

Chapter 2

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