Avaya 2050 IP Softphone User manual

Brand: Avaya

Model: 2050 IP Softphone

Category: Software licenses/upgrades

Type: User manual

Avaya 2050 IP Softphone, a reliable and feature-rich softphone solution, empowers you to make and receive calls, access voicemail, and manage your contacts from your Windows PC. It seamlessly integrates with your Avaya communication system, offering a wide range of capabilities to enhance your productivity.

vaya 2050 IP Softphone for Windows PC Release

4.1 (Build 41) General Availability – Global

Revision History

Date Revision # Summary of Changes

29 October 2010 Original bulletin This is the original publication

Introduction

Avaya is pleased to announce the general availability of the 2050 IP Softphone 2050 Release 4.1 (Build 4.01.0041) for Windows PC.

This maintenance release does not include any additional features; however it does deliver several significant fixes.

This release is being provided as a no charge update to all customers who have purchased or upgraded to Release 3.x or 4.x.

Quality Improvements

The Avaya 2050 IP Softphone Release 4.1 contains numerous resolved issues and closed cases. The list of resolved customer

reported issues since Release 4.0 are listed below.

Case ID Description

100624-64923

Corrects an issue where the 2050 IP Softphone could become unresponsive if a

user presses Answer/Headset/Line key and then presses "Release". The

application could only be closed only via the Windows Task manager.

N/A

Corrects a timing issue on CS2100 systems using the CRQM (IP Call Recorder)

application where the RTP streams from the near-end and far-end were not

synchronized in the recording.

091210-67218

091216-70624

100402-24717

Corrects an issue introduced in Release 4.0 where the MSI installation file was not

a real MSI installation as compared to the previous versions. This prevented the

use of the Microsoft SCCM environment for managing installations, de-installations

and upgrades.

With Release 4.1, the MSI file is again a true MSI installation file.

100430-38625

Fixes an issue with call recording where the duplicate media stream was not closed

at the end of the call, leading to a large amount of network traffic and performance

degradation of the PC.

100616-60946

Fixes an issue where the pre-dial window was not showing the "city/area

code"(HNTN/HLCL) saved and hence the incomplete number was being dialed.

100628-66330

Corrects a problem on CICM (CS2100) systems where one way transmission was

occurring on IP to IP and IP to TDM calls.

Supported Platforms

Operating Systems

 Microsoft® Windows XP™ (Service Pack 3)

 Microsoft® Windows Vista™ (Service Pack 1)

 Microsoft® Windows 7™

Note 1: 64 bit versions of Microsoft Windows are not supported.

Note 2: Although the 2050 IP Softphone may run in VDI (Virtual Desktop Infrastructure) environments such as VM Ware and Citrix Xen

Desktop, these are not supported at this time. Testing has revealed conditions of very high CPU utilization, preventing other

applications from co-existing with the 2050 IP Softphone application in a VDI configuration. Avaya will continue efforts to support VDI,

and, if successful, will announce this support in the near future.

Call Servers Supported

 Avaya BCM 50 Release 3.0, 5.0, 6.0

 Avaya BCM 450 Release 1.0, 5.0, 6.0

 Avaya CS1000: Release 5.5, 6.0, 7.0

 Avaya CS2100: CICM 10.1 MR2 on Release SE10, SE11 and SE13

 Avaya SRG 50 Release 5.0

Note 1: BCM Release 6.0 is required for caller id information to be displayed in incoming call pop-up window as well as support of the

Soft-Expansion module function.

Note 2: CS1000 Release 5.5 requires patch MPLR25653 for the incoming call pop-up feature to work properly.

Ordering Guidelines and Procedures

The 2050 IP Softphone Release 4.1 for Windows PC is generally available globally as of October 29, 2010.

Software licensing was introduced with the 2050 IP Softphone Release 3.0 for Windows PC client. Software licensing eliminates the

requirement to purchase a CDROM copy of the 2050 IP Softphone Release 3 client application on a per-desktop basis. Instead, Right-

to-Use Licenses are purchased from Nortel’s Keycode Retrieval System (KRS) which is accessible via the Nortel support portal at the

link below:

www.nortel.com/support/tools/krs

Additional information on generating and retrieving keycodes is provided in a later section of this notice.

Software licensing is based on “pool-of-users” approach to provide increased cost-effectiveness to customers. For example, if a

customer has identified that they have 100 active users of the 2050 IP Softphone client at any given time out of a total population of

500 2050 IP Softphone users, then they should plan on purchasing 100 (or more) licenses to support their employees. An active (or

“checkout”) license is required in order to make a call with the 2050 IP Softphone client. Licenses are hosted on a Licensing Server,

which is a customer supplied PC and is located at the customer premise.

Two order codes are established with 2050 IP Softphone. There is a Right-to-Use (RTU) license for new 2050 IP Softphone Release

4.0 client purchases. An upgrade Right-to-Use license has been established offering a discount for installed base customers of

Release 1.x and 2.x wishing to upgrade to Release 4.x.

New Purchases:

PEC Description

NTDW84BA 2050 IP Softphone New User License (Release 3.x or 4.x)

Upgrades from 2050 IP Softphone Releases 1.x/2.x to Release 4.1:

PEC Description

NTDW84CA 2050 IP Softphone Upgrade License from Rls 1 and 2

Note: The Software CD Package will not be available for the 2050 IP Softphone Release 4.0. The full release is available for download

from the Technical Support web site. Refer to the following section for additional details.

Upgrades from 2050 IP Softphone Release 3.x:

Customers who have previously purchased and installed an earlier version of 2050 IP Softphone, may download this maintenance

release from www.nortel.com/support using their existing licensing. Please refer to the following section.

Software Download

To download the complete software file from the Nortel web site, follow these instructions:

Note: You will need to login to complete the steps below.

1. Access the www.nortel.com/support

web site.

2. Select “Phones, Clients & Accessories”.

3. Select “IP Softphone 2050” under the IP PHONES heading.

4. Select “Software Downloads” on the IP 2050 Softphone page.

5. Select the “IP Softphone 2050 Release 4.01.041” link.

6. Download either the .zip file, .exe file or the Windows MSI file as required for the 2050 IP Softphone client software which is

installed on each PC.

7. If required, also download the “License Server Software” which is installed on a customer-provided PC and provides

licenses to each installed 2050 IP Softphone client.

8. Refer to the applicable NTP for instructions on installing and configuring.

Release 4.1 may be installed over an existing installation. All user settings, licenses, etc. will be retained.

Keycode Retrieval Process from KRS

The 2050 IP Softphone requires a license in order to operate. Upon initial installation, the application will enter into a 30-day ‘grace

period’ which allows users a reasonable amount of time to obtain the licensing keycode. The grace period may not be extended.

Before proceeding with obtaining keycodes via the KRS system you must

have the following information available:

 If using Node-locked licenses, the 12-digit Media Access Control (MAC) address of the network adapter which the 2050 IP

Softphone application will be installed. If the PC contains multiple adapters, the i2050GetHWID.exe utility (available with the

2050 IP Softphone release software package) may be used to obtain the MAC address that will be used by the 2050.

The Hardware ID (available through the Diagnostics screen) may also be used as it contains the MAC address. The Hardware

ID is a 20-digit ID in the format:

31-32-XX-XX-XX-XX-XX-XX-66-06

Where: the middle XX digits are the MAC address and the first 4 digits and last 4 digits are the same for all 2050 IP Softphone

instances.

For instances where multiple licenses are to be created at the same time, KRS will accept a list of the MAC addresses in a text

file in a comma separated value (CSV) format.

Please refer to the Appendix for details on installing Node-locked licenses on the 2050 IP Softphone.

 If using a License Server, the Fully Qualified Domain Name (FQDN) of the PC on which the License Server Software is

installed is required. The FQDN must be in a dotted decimal format, for example: yourlicenseserver1.yourcompany.com. The

2050 IP Softphone License Server Software can be pre-installed and used to determine the FQDN of the PC using the

gethostid.exe utility

 Purchase Order Number

Procedure for Registering/generating Server-based or Nod

e-locked keycodes for the 2050 IP Softphone:

1. Access the KRS site at: http://support.avaya.com/krs

2. Select “KRS Site” at the bottom of the page, under RELATED LINKS

3. At Step 1, Select “Global Login”

4. At Step 2, Select product family “IP Softphone 2050”, Click GO.

5. Enter login credentials.

Note: The KRS User Guide provides detailed, up-to-date instructions for using the KRS system to create keycodes for 2050 IP

Softphones. To access the KRS User Guide, click on “Documentation Forms & USER GUIDES” on the left sidebar.

6. Click on “Product Registration” on the sidebar.

7. Enter a unique name for the Site Name

8. Enter the System ID. For Node-locked licenses, this is the MAC address. For Network systems, this is the FQDN.

9. Click Create

Assuming an order has been placed for a number of users. SAP will have created a non-stock PO and will send to KRS.

10. Click on “Generate Keycode” on the sidebar

11. At Step 1, Enter the Host ID into the Enter HostID field.

12. At Step 2, Enter the Purchase Order Number. Alternatively, you can search by Nortel Order #, COEO, Customer

PO# or Alternate Order #.

Note: COEO = Common Equipment order number for carrier customers. Authorization codes are used by stocking distributors.

13. At Step 3. Select the quantity of the number of licenses desired.

14. Click Continue. The program then returns back to the Select PO screen to allow users to pull licenses from multiple

POs if desired.

15. Click Go To Summary

16. Click Generate Keycode. A new keycode is generated in KRS database. The User is then directed to the Keycode

Retrieve screen.

17. Select Download Keycode and apply to the system. Saves as a .lic file on the local system.

Expansions:

1. Click on “Generate Keycode” on the sidebar

2. At Step 1, Enter the Host ID from the previous step into the Enter HostID field.

3. At Step 2, Enter the Purchase Order Number to pull license entitlement from.

4. At Step 3. Enter quantity of additional number of seats required.

5. Click Generate Keycode.

Note: With the IP Phone 2050, each license increment generates an additional license file. This is different from other products

where a single license file is revised to include the additional values.

If you are experiencing any problems with the KRS system, click on the CONTACT KRS SUPPORT link at the bottom of the page.

Some of the documents may include Product Bulletins, Sales and Marketing Bulletins, and NTPs.

References and Related Documents

The following documents are associated with 2050 IP Softphone for Windows PC on the CS1000:

 Communication Server 1000 IP Phones Fundamentals [NN43001-368]

 IP Softphone 2050 User Guide [NN43119-101]

 IP Softphone 2050 Call Center User Guide [NN43119-100]

These CS1000 documents can be found on the Nortel Technical Support Portal at:

http://support.nortel.com/go/main.jsp?cscat=

DOCUMENTATION&poid=10601

In addition, the following documents are associated with the 2050 IP Softphone for Windows PC on BCM:

 IP Softphone 2050 Installation Guide [NN40050-300]

 IP Softphone 2050 User Guide [NN40050-100]

These BCM documents can be found on the Nortel Technical Support Portal at:

http://support.nortel.com/go/main.jsp?cscat=

DOCUMENTATION&poid=15181

User Guides and Maintenance/Installation Documentation for the 2050 IP Softphone are also available on the Avaya Support Portal at:

https://support.avaya.com/css/Products/Doc

umentation%20Library. The guides are located on the platform on which they are being

used:

 Business Communications Manager 50

 Business Communications Manager 200/400

 Business Communications Manager 450

 Communication Server 1000E

 Communication Server 1000M

 Communication Server 2100

Technical Advisements

Sound Device Settings

With Release 4.1, a new combo box named “Input sampling rate” has been added to the Sound Devices property page to specify the

sampling rate for the input sound device. Three settings are available: 48 kHz (default), 32 kHz and 8 kHz. In most cases, the default

value should be used. Exceptions are:

 On CS2100 systems using CRQM call recording, the 32 kHz setting should be selected.

 When using a GN Netcom 8110 USB Adapter with a docking station, the 8 kHz setting should be selected.

Error Screen during Installation

The following screen may be displayed when installing the 2050 IP Softphone Release 4.1. Users should click the Ignore button to

continue the installation. (wi00827610)



Appendix

Node-Locked License Installation

Node-locked licenses are associated with an individual instance of the 2050 IP Softphone application on a PC. The license file is

associated with the MAC address of the network adapter on the PC. The license file generated by the Keycode Retrieval System (KRS)

will have the extension .cfg (for example: ipctoken001CC4D61CD3.cfg).

The license file can be installed onto the PC by one of 3 methods:

 Via a Provisioning Server using TFTP

 Via a Provisioning Server using HTTP

 Via the Configuration Utility on the PC

The first two methods are identical to the process used for provisioning and deploying licenses to desktop phones. The Provisioning

Server Protocol and URL must be specified in the Settings->Server property page:

On the provisi

oning server, the file 2050.cfg must be present with the following fields:

[LICENSING]

SERVER_IP 47.248.66.98

PROTOCOL HTTP

FILENAME ipctoken*.cfg

Where:

SERVER_IP is an optional field that allows the license file to be stored on another server.

PROTOCOL specifies the protocol type (HTTP or TFTP)

FILENAME specifies the name of the license file. The ‘*’ may be used as a wildcard.

The Configuration Utility may also be used to install the license file directly on the PC. The Configuration Tool may be obtained from the

same Software Download area as the main 2050 IP Softphone application (see Software Download section above).

The command line for installing the license file would be:

i2050ConfigurationTool.exe <config.ini> ipctoken001CC4D61CD3.cfg

Note that the config.ini file is optional. This allows pre-loading of settings into the 2050 IP Softphone application without the user having

to set each parameter manually.

Avaya and the Avaya Logo are trademarks of Avaya Inc. and are registered in the United States and other countries.

All trademarks identified by ®, TM or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc.

All other trademarks are the property of their respective owners. Avaya may also have trademark rights in other terms used herein.

References to Avaya include the Nortel Enterprise business, which was acquired as of December 18, 2009.

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Avaya 2050 IP Softphone User manual

Brand: Avaya

Model: 2050 IP Softphone

Category: Software licenses/upgrades

Type: User manual

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Avaya 2050 IP Softphone User manual

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