Avocent Network Card SPC420 User manual

DSVIEW

®

3

Installer/User Guide

DSView

®

3

Management Software

Version 3.7

Installer/User Guide

Avocent, the Avocent logo, The Power of Being There, DSView, DSR,

MergePoint, AlterPath, AutoView, OutLook, OSCAR, AVWorks,

LANDesk, Dambrackas Video Compression and Cyclades are registered

trademarks of Avocent Corporation or its affiliates. All other marks are

the property of their respective owners.

iii

Table of Contents

List of Figures ............................................................................................................... xiii

List of Tables..................................................................................................................xv

Chapter 1: Product Overview.......................................................................................... 1

Features and Benefits.................................................................................................................1

System Components....................................................................................................................2

Third party products............................................................................................................3

Partner products..................................................................................................................3

Supported Units..........................................................................................................................4

Target devices......................................................................................................................7

Power devices......................................................................................................................7

System Configuration .................................................................................................................7

Chapter 2: Installation ..................................................................................................... 9

About Installation .......................................................................................................................9

Installing the DSView 3 Software.............................................................................................10

Upgrading the DSView 3 Software...........................................................................................13

Recommended upgrade process........................................................................................14

Configuring the DSView 3 Software.........................................................................................14

Running the DSView 3 Software...............................................................................................16

Uninstalling the DSView 3 Software ........................................................................................18

Closing a DSView 3 Software Session......................................................................................19

Java Installation .......................................................................................................................19

Avocent Viewer Plug-in Installation.........................................................................................20

Installing the DSR Remote Operations Software......................................................................21

Chapter 3: DSView 3 Explorer Windows...................................................................... 23

Accessing Target Devices.........................................................................................................24

Using the Side Navigation Bar.................................................................................................24

Using Windows.........................................................................................................................26

Sorting information in a window.......................................................................................26

Filtering information in a window ....................................................................................26

Saving information in a window........................................................................................27

Using the Customize link in windows................................................................................28

TABLE OF CONTENTS

iv DSView 3 Software Installer/User Guide

Displaying pages ...............................................................................................................29

Bookmarking a window.....................................................................................................30

Printing a window .............................................................................................................30

Refreshing a window .........................................................................................................30

Using keyboard commands.......................................................................................................31

Chapter 4: Basic Operations......................................................................................... 33

DSView 3 Help..........................................................................................................................33

Configuring the DSView 3 help location...........................................................................33

Installing DSView 3 help on a local server.......................................................................34

Global System Properties.........................................................................................................34

Legal Notice..............................................................................................................................35

PCI Compliance Configuration................................................................................................35

Profiles......................................................................................................................................36

Changing user options.......................................................................................................36

Changing the color scheme...............................................................................................37

Changing your password...................................................................................................37

Choosing the serial session application............................................................................38

Specifying a user certificate ..............................................................................................38

Specifying an SSH key.......................................................................................................39

Enabling user credential caching......................................................................................40

Built-in User Groups ................................................................................................................40

Preemption Levels ....................................................................................................................41

Internet Explorer Considerations.............................................................................................42

Certificates................................................................................................................................46

Integrated Windows Authentication .........................................................................................49

Firewalls...................................................................................................................................50

VPNs.........................................................................................................................................51

NAT Devices .............................................................................................................................53

Licenses.....................................................................................................................................54

Adding a new license key...................................................................................................56

System Information...................................................................................................................56

ISV Partners..............................................................................................................................57

Chapter 5: DSView 3 Servers........................................................................................ 59

Server Properties......................................................................................................................59

v

Server certificates..............................................................................................................61

Avocent proxy server.........................................................................................................65

Server trap destinations.....................................................................................................66

Client session information.................................................................................................66

DSView 3 software modem sessions..................................................................................67

Email..................................................................................................................................68

Unit status polling .............................................................................................................69

Backing up and Restoring Hub Servers Manually ...................................................................69

Spoke Servers............................................................................................................................72

Replication................................................................................................................................75

Chapter 6: Authentication Services ............................................................................. 79

Supported Authentication Services...........................................................................................79

DSView 3 software internal authentication service ..........................................................80

Active Directory external authentication service..............................................................82

Windows NT external authentication service....................................................................87

LDAP external authentication service...............................................................................88

RADIUS external authentication service...........................................................................93

TACACS+ external authentication service .......................................................................95

RSA SecurID external authentication service...........................................................................98

User Authentication Services Window....................................................................................100

Chapter 7: Units View Windows ................................................................................. 103

Showing and hiding units ................................................................................................107

Units View windows fields...............................................................................................107

Multiple unit operations from a Units View window.......................................................111

Unit Overview Windows.........................................................................................................112

Unit Status Window ................................................................................................................113

Chapter 8: Adding and Deleting Units ....................................................................... 115

Adding Units...........................................................................................................................115

Deleting Units.........................................................................................................................123

Automatically deleting attached units.............................................................................123

Chapter 9: Synchronizing the DSView 3 Software Database................................... 125

Name Synchronization............................................................................................................125

Topology Synchronization......................................................................................................130

vi DSView 3 Software Installer/User Guide

Automatic Discovery...............................................................................................................135

Automatic Inheritance for Group Memberships and Properties............................................135

Chapter 10: Managing Units........................................................................................ 137

Appliance Configuration Templates.......................................................................................137

Saving appliance configuration templates ......................................................................137

Modifying appliance configuration template properties.................................................138

Applying appliance configuration templates...................................................................138

Unit Properties .......................................................................................................................139

About Access Rights................................................................................................................144

Unit Access Rights..................................................................................................................146

Managed Appliance Status .....................................................................................................147

Managed Appliance Settings ..................................................................................................147

Managed Appliance SNMP Settings.......................................................................................149

Target Device Settings............................................................................................................150

Target Device Services...........................................................................................................151

Target Device Naming............................................................................................................152

IQ Module Settings.................................................................................................................153

KVM Switch and Cascade Switch Settings.............................................................................154

OSCAR interface settings................................................................................................156

Local Account Settings ...........................................................................................................157

Embedded Units......................................................................................................................160

Asset and Usage Reports........................................................................................................162

Asset.................................................................................................................................162

Usage...............................................................................................................................163

Chapter 11: Power Devices and Power Device Sockets .......................................... 165

Power Devices........................................................................................................................165

Power Device Input Feed .......................................................................................................167

Power Device Sockets.............................................................................................................168

Power Control of Devices Attached to Power Devices ..........................................................169

Chapter 12: Unit Sessions and Connections ............................................................ 171

Managed Appliance Session Settings .....................................................................................171

Active Sessions................................................................................................................

........176

Active ses

sions on a target device...................................................................................178

vii

Active modem sessions ....................................................................................................179

Connections to Units ..............................................................................................................181

Merging virtual and physical target device connections ................................................183

Chapter 13: Data Logging ........................................................................................... 185

Configuring Data Logging .....................................................................................................186

Enabling the SSH server..................................................................................................187

Enabling the Syslog server..............................................................................................187

Enabling and disabling data logging on units ................................................................188

Verifying the data logging settings for each connection.................................................188

Viewing and customizing the SSH server settings...........................................................189

Configuring the buffer warnings events as SNMP..........................................................190

Specifying where data log files will be stored.................................................................190

Archiving and deleting data log files...............................................................................191

Viewing Data Log Files..........................................................................................................193

Chapter 14: SSH Passthrough Sessions................................................................... 195

Configuring SSH Passthrough................................................................................................195

Enabling SSH Passthrough .............................................................................................195

SSH port sharing .............................................................................................................196

SSH Passthrough Sessions......................................................................................................197

Establishing an SSH Passthrough connection to a unit..................................................198

Escape key sequence........................................................................................................200

Break sequences ..............................................................................................................200

Transferring read/write access........................................................................................202

Disconnecting a session ..................................................................................................202

Displaying session output................................................................................................202

Supported service processor commands .........................................................................203

Chapter 15: Grouping Units........................................................................................ 205

Site, Department and Location Groups..................................................................................205

Custom Fields.........................................................................................................................207

Unit Groups............................................................................................................................210

Unit group hierarchy.......................................................................................................212

Adding or deleting a unit group ......................................................................................214

Changing the unit group properties................................................................................215

viii DSView 3 Software Installer/User Guide

Chapter 16: DS Zones.................................................................................................. 219

Managing and Accessing Zones .............................................................................................219

Enabling DS Zones..........................................................................................................219

Creating zones.................................................................................................................219

Accessing zones...............................................................................................................220

Transferring units to a zone ............................................................................................221

Managing zone properties...............................................................................................221

Using Zones............................................................................................................................223

Units actions in a zone ....................................................................................................223

Chapter 17: Managing User Accounts....................................................................... 229

User Accounts Windows.........................................................................................................229

Adding User Accounts ............................................................................................................231

Deleting User Accounts..........................................................................................................233

Unlocking User Accounts.......................................................................................................233

Resetting a User Account Password.......................................................................................233

Changing User Account Properties........................................................................................234

Username.........................................................................................................................234

User certificates...............................................................................................................235

User SSH key...................................................................................................................235

User password.................................................................................................................236

User account restrictions and expiration settings...........................................................236

User group membership..................................................................................................237

Preemption level..............................................................................................................237

Address............................................................................................................................237

Phone contact..................................................................................................................

238

Email contact

...................................................................................................................238

User notes........................................................................................................................238

Custom field properties ...................................................................................................239

User Access Rights .................................................................................................................239

Chapter 18: User Groups............................................................................................. 241

Adding User-defined User Groups.........................................................................................242

Deleting User-defined User Groups.......................................................................................244

User Group Properties...........................................................................................................245

Changing User Group Members ............................................................................................245

ix

User Group Access Rights......................................................................................................246

Chapter 19: Using the Video Viewer........................................................................... 249

About the Video Viewer..........................................................................................................249

Window Features....................................................................................................................250

Opening a KVM Session.........................................................................................................251

Closing a Video Viewer Session.............................................................................................254

KVM Session Profiles.............................................................................................................254

Using Menu Commands to Manage Session Settings.............................................................263

Manual Video Adjustment.......................................................................................................267

Saving the View.......................................................................................................................270

Displaying Video Viewer Users..............................................................................................270

Scan Mode ..............................................................................................................................271

Macros....................................................................................................................................274

Power Control of Devices Attached to Power Devices ..........................................................279

Using Virtual Media...............................................................................................................279

Using Smart Cards .................................................................................................................283

Video Viewer Troubleshooting...............................................................................................284

Chapter 20: Using the Telnet Viewer.......................................................................... 287

About the Telnet Viewer..........................................................................................................287

Telnet Viewer Window Features.............................................................................................287

Telnet Viewer window toolbar.........................................................................................289

Security Property....................................................................................................................290

Opening a Session...................................................................................................................290

Customizing the Telnet Viewer...............................................................................................291

Customizing Session Properties .............................................................................................292

Login scripts....................................................................................................................294

Reviewing Session Data..........................................................................................................295

Macros....................................................................................................................................296

Logging...................................................................................................................................299

Copying, Pasting and Printing Session Data.........................................................................302

Power Control of Devices Attached to Power Devices ..........................................................303

Closing a Telnet Viewer Session ............................................................................................304

Chapter 21: Using Tools.............................................................................................. 305

x DSView 3 Software Installer/User Guide

Using Unit Tools.....................................................................................................................305

Exporting units ................................................................................................................305

Exporting access rights ...................................................................................................307

Merging target devices....................................................................................................307

Merging target device endpoints.....................................................................................308

Importing DSView 2.x software databases......................................................................309

Importing data.................................................................................................................312

Using the Managed Appliance Tools......................................................................................313

Rebooting.........................................................................................................................313

Upgrading firmware........................................................................................................314

Resynchronizing units......................................................................................................315

Saving a managed appliance configuration....................................................................316

Restoring a managed appliance configuration ...............................................................316

Saving a managed appliance user database ...................................................................317

Restoring a managed appliance user database...............................................................317

Chapter 22: Using Tasks............................................................................................. 319

Using the Tasks Window.........................................................................................................319

Adding tasks.....................................................................................................................320

Specifying when to run tasks ...........................................................................................320

Adding tasks using the Add Task Wizard ........................................................................322

Task: Backup DSView 3 software database and system files..........................................323

Task: Configure SNMP trap settings on a managed appliance ......................................324

Task: Power control a target device ...............................................................................324

Task: Exporting an event log .csv file .............................................................................325

Task: Migrating units......................................................................................................326

Task: Sending an IPMI chassis control command to target devices...............................328

Task: Test modem connections to selected units.............................................................329

Task: Updating the firmware of an appliance type.........................................................329

Task: Validating user accounts on an external authentication server............................330

Task: Pull names from selected units..............................................................................330

Task: Update topology for selected units........................................................................331

Task: Backup Power Manager database.........................................................................332

Task: Restore Power Manager database ........................................................................333

Running tasks manually...................................................................................................334

xi

Displaying task results ....................................................................................................334

Deleting tasks ..................................................................................................................335

Changing tasks ................................................................................................................335

Firmware Management ..........................................................................................................336

Chapter 23: Events and Event Logs........................................................................... 339

Event Severity and Categories................................................................................................339

Email Notifications.................................................................................................................340

Enabling and Disabling Event Logging .................................................................................343

Displaying the Event Log........................................................................................................343

Event states......................................................................................................................345

Using the date filter.........................................................................................................346

Changing the Event Log Retention Period.............................................................................346

Creating an Event Log .csv File.............................................................................................347

Chapter 24: Plug-ins.................................................................................................... 349

Recommended Sequence for Adding/Upgrading Plug-ins .....................................................349

Adding Plug-ins......................................................................................................................350

Displaying Plug-in Information..............................................................................................350

Managing Plug-ins .................................................................................................................352

Appendix A: Technical Support.....................................................................................................355

Appendix B: TCP and UDP Ports .................................................................................................356

Appendix C: DSR Remote Operations Software............................................................................364

Appendix D: Terminal Emulation..................................................................................................373

Appendix E: Regaining Access to the DSView 3 Software............................................................389

Appendix F: Glossary....................................................................................................................390

Index.............................................................................................................................. 401

xii DSView 3 Software Installer/User Guide

xiii

List of Figures

Figure 1.1: Example System Configuration ......................................................................................8

Figure 3.1: Example Avocent DSView 3 Explorer Window Areas..................................................23

Figure 3.2: Example Side Navigation Bar.......................................................................................25

Figure 4.1: Typical DSView 3 Software System Firewall Configuration........................................51

Figure 4.2: DSView 3 Software System on a VPN ..........................................................................52

Figure 4.3: Single NAT Configuration (Client Only)......................................................................53

Figure 4.4: Double-NAT Configuration (Client and Corporate)....................................................54

Figure 7.1: Alternate Actions Arrow in a Units View Window .....................................................109

Figure 15.1: Custom Fields Example: Side Navigation Bar.........................................................210

Figure 15.2: Unit Groups Structure..............................................................................................211

Figure 15.3: Unit Group Hierarchy Example ...............................................................................212

Figure 19.1: Video Viewer Window (Normal Windows Mode) (Windows OS Shown).................250

Figure 19.2: Manual Video Adjust Dialog Box.............................................................................268

Figure 19.3: Thumbnail Viewer.....................................................................................................272

Figure 20.1: Telnet Viewer Window..............................................................................................288

Figure B.1: Ports Used with a KVM Switch Connection Without Proxy ......................................357

Figure B.2: Ports Used with a KVM Switch Proxy Server Connection (KVM) ............................358

Figure B.3: Ports Used with a Serial Console Appliance Connection (Serial) Without Proxy ....359

Figure B.4: Ports Used with a Serial Console Appliance Proxy Server Connection (Serial) ......360

Figure B.5: Generic Appliance Session Ports...............................................................................361

Figure B.6: External Authentication Server Ports ........................................................................362

Figure B.7: Ports Used by SNMP (No External SNMP Manager) ...............................................362

Figure B.8: Ports Used by SNMP (with External SNMP Manager) .............................................363

Figure C.1: Using the DSR Remote Operations Software with a DSR Switch..............................365

Figure C.2: DSR Remote Operations Window ..............................................................................369

LIST OF FIGURES

xiv DSView 3 Software Installer/User Guide

xv

List of Tables

Table 1.1: DSView 3 Software System Configuration Descriptions..................................................8

Table 3.1: DSView 3 Explorer Window Area Descriptions.............................................................24

Table 3.2: Side Navigation Bar Descriptions..................................................................................25

Table 3.3: Filter Text Strings...........................................................................................................27

Table 3.4: DSView 3 Explorer Page Navigation Buttons................................................................29

Table 3.5: General Keyboard Commands.......................................................................................31

Table 3.6: Calendar Keyboard Commands.....................................................................................31

Table 3.7: Spinner Keyboard Commands........................................................................................31

Table 4.1: Built-In User Group Allowed Operations ......................................................................40

Table 4.2: User and User Group Preemption Levels......................................................................42

Table 4.3: System Certificate Policy................................................................................................48

Table 4.4: Typical DSView 3 Software System Firewall Configuration Descriptions....................51

Table 4.5: DSView 3 Software System on a VPN Descriptions.......................................................52

Table 4.6: Single NAT Configuration (Client Only) Descriptions ..................................................53

Table 4.7: Double-NAT Configuration (Client and Corporate) Descriptions ................................54

Table 4.8: License Summary Fields.................................................................................................55

Table 5.1: Server Properties............................................................................................................59

Table 5.2: DSView 3 Software Spoke Server Status........................................................................72

Table 7.1: Unit Status Values........................................................................................................108

Table 7.2: Action Links..................................................................................................................109

Table 9.1: Automatic Name Push Operation Effects.....................................................................126

Table 9.2: Automatic Name Pull Operation Effects ......................................................................127

Table 9.3: Manual Name Pull Operation Effects ..........................................................................129

Table 14.1: DSView 3 Software - Supported SSH Passthrough Session Escape Keys..................200

Table 14.2: DSView 3 Software - Supported SSH Passthrough Session Break Keys....................201

Table 15.1: Links for Managing Sites, Departments or Location Associations............................207

LIST OF TABLES

xvi DSView 3 Software Installer/User Guide

Table 15.2: Custom Fields Example: Side Navigation Bar Descriptions .....................................210

Table 15.3: Unit Groups Features.................................................................................................211

Table 15.4: Unit Group Hierarchy Example Descriptions............................................................212

Table 16.1: Unit Actions in a Zone................................................................................................223

Table 16.2: User Actions in a Zone...............................................................................................225

Table 16.3: Reports, Events and Data Logging Actions in a Zone ...............................................226

Table 16.4: Modifying System Settings in a Zone..........................................................................227

Table 17.1: User Status Icons........................................................................................................229

Table 19.1: Video Viewer Window Descriptions...........................................................................250

Table 19.2: Macintosh Keys and Keystrokes Not Supported in Keyboard Pass Through ............256

Table 19.3: Manual Video Adjust Dialog Box Descriptions .........................................................268

Table 19.4: Thumbnail Viewer Descriptions.................................................................................272

Table 19.5: Virtual Media Session Settings...................................................................................281

Table 19.6: Smart Card Icons........................................................................................................283

Table 20.1: Telnet Viewer Window Descriptions..........................................................................288

Table 20.2: Telnet Viewer Window Toolbar Icons........................................................................289

Table 20.3: Arrow Key Sequences.................................................................................................292

Table 20.4: Terminal Emulation and Type....................................................................................293

Table 22.1: Task Status Icons........................................................................................................319

Table 23.1: Event Severity Levels..................................................................................................339

Table 24.1: Plug-ins Display Information.....................................................................................351

Table C.1: System Configuration Descriptions.............................................................................365

Table C.2: DSR Remote Operations Descriptions.........................................................................369

Table C.3: DSR Remote Operations Content Area Icons (Servers View) .....................................370

Table C.4: DSR Remote Operations Content Area Icons (Power View).......................................370

Table D.1: VT Key and Keypad Numeric Codes ...........................................................................373

Table D.2: VT100+ Function Key Support ...................................................................................374

Table D.3: VT102 Receive Codes..................................................................................................374

List of Tables xvii

Table D.4: VT100 Special Keys and Control Keys........................................................................375

Table D.5: VT100 ANSI Set and Reset Mode Cursor Keys ...........................................................376

Table D.6: VT100 PF1-PF4 Key Definitions ................................................................................377

Table D.7: VT100 ANSI Mode Control Sequences........................................................................377

Table D.8: VT220 Encoding..........................................................................................................380

Table D.9: VT220 Decoding..........................................................................................................382

Table D.10: VT52 Encoding..........................................................................................................384

Table D.11: VT52 Decoding..........................................................................................................384

Table D.12: VT52 ANSI Mode Auxiliary Keypad Definitions.......................................................385

Table D.13: VT320 Encoding........................................................................................................385

Table D.14: VT320 Decoding........................................................................................................386

xviii DSView 3 Software Installer/User Guide

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