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DSVIEW
®
3
Installer/User Guide
DSView
®
3
Management Software
Version 3.7
Installer/User Guide
Avocent, the Avocent logo, The Power of Being There, DSView, DSR,
MergePoint, AlterPath, AutoView, OutLook, OSCAR, AVWorks,
LANDesk, Dambrackas Video Compression and Cyclades are registered
trademarks of Avocent Corporation or its affiliates. All other marks are
the property of their respective owners.
© 2008 Avocent Corporation. 590-395-501M
iii
Table of Contents
List of Figures ............................................................................................................... xiii
List of Tables..................................................................................................................xv
Chapter 1: Product Overview.......................................................................................... 1
Features and Benefits.................................................................................................................1
System Components....................................................................................................................2
Third party products............................................................................................................3
Partner products..................................................................................................................3
Supported Units..........................................................................................................................4
Target devices......................................................................................................................7
Power devices......................................................................................................................7
System Configuration .................................................................................................................7
Chapter 2: Installation ..................................................................................................... 9
About Installation .......................................................................................................................9
Installing the DSView 3 Software.............................................................................................10
Upgrading the DSView 3 Software...........................................................................................13
Recommended upgrade process........................................................................................14
Configuring the DSView 3 Software.........................................................................................14
Running the DSView 3 Software...............................................................................................16
Uninstalling the DSView 3 Software ........................................................................................18
Closing a DSView 3 Software Session......................................................................................19
Java Installation .......................................................................................................................19
Avocent Viewer Plug-in Installation.........................................................................................20
Installing the DSR Remote Operations Software......................................................................21
Chapter 3: DSView 3 Explorer Windows...................................................................... 23
Accessing Target Devices.........................................................................................................24
Using the Side Navigation Bar.................................................................................................24
Using Windows.........................................................................................................................26
Sorting information in a window.......................................................................................26
Filtering information in a window ....................................................................................26
Saving information in a window........................................................................................27
Using the Customize link in windows................................................................................28
TABLE OF CONTENTS
iv DSView 3 Software Installer/User Guide
Displaying pages ...............................................................................................................29
Bookmarking a window.....................................................................................................30
Printing a window .............................................................................................................30
Refreshing a window .........................................................................................................30
Using keyboard commands.......................................................................................................31
Chapter 4: Basic Operations......................................................................................... 33
DSView 3 Help..........................................................................................................................33
Configuring the DSView 3 help location...........................................................................33
Installing DSView 3 help on a local server.......................................................................34
Global System Properties.........................................................................................................34
Legal Notice..............................................................................................................................35
PCI Compliance Configuration................................................................................................35
Profiles......................................................................................................................................36
Changing user options.......................................................................................................36
Changing the color scheme...............................................................................................37
Changing your password...................................................................................................37
Choosing the serial session application............................................................................38
Specifying a user certificate ..............................................................................................38
Specifying an SSH key.......................................................................................................39
Enabling user credential caching......................................................................................40
Built-in User Groups ................................................................................................................40
Preemption Levels ....................................................................................................................41
Internet Explorer Considerations.............................................................................................42
Certificates................................................................................................................................46
Integrated Windows Authentication .........................................................................................49
Firewalls...................................................................................................................................50
VPNs.........................................................................................................................................51
NAT Devices .............................................................................................................................53
Licenses.....................................................................................................................................54
Adding a new license key...................................................................................................56
System Information...................................................................................................................56
ISV Partners..............................................................................................................................57
Chapter 5: DSView 3 Servers........................................................................................ 59
Server Properties......................................................................................................................59
v
Server certificates..............................................................................................................61
Avocent proxy server.........................................................................................................65
Server trap destinations.....................................................................................................66
Client session information.................................................................................................66
DSView 3 software modem sessions..................................................................................67
Email..................................................................................................................................68
Unit status polling .............................................................................................................69
Backing up and Restoring Hub Servers Manually ...................................................................69
Spoke Servers............................................................................................................................72
Replication................................................................................................................................75
Chapter 6: Authentication Services ............................................................................. 79
Supported Authentication Services...........................................................................................79
DSView 3 software internal authentication service ..........................................................80
Active Directory external authentication service..............................................................82
Windows NT external authentication service....................................................................87
LDAP external authentication service...............................................................................88
RADIUS external authentication service...........................................................................93
TACACS+ external authentication service .......................................................................95
RSA SecurID external authentication service...........................................................................98
User Authentication Services Window....................................................................................100
Chapter 7: Units View Windows ................................................................................. 103
Showing and hiding units ................................................................................................107
Units View windows fields...............................................................................................107
Multiple unit operations from a Units View window.......................................................111
Unit Overview Windows.........................................................................................................112
Unit Status Window ................................................................................................................113
Chapter 8: Adding and Deleting Units ....................................................................... 115
Adding Units...........................................................................................................................115
Deleting Units.........................................................................................................................123
Automatically deleting attached units.............................................................................123
Chapter 9: Synchronizing the DSView 3 Software Database................................... 125
Name Synchronization............................................................................................................125
Topology Synchronization......................................................................................................130
vi DSView 3 Software Installer/User Guide
Automatic Discovery...............................................................................................................135
Automatic Inheritance for Group Memberships and Properties............................................135
Chapter 10: Managing Units........................................................................................ 137
Appliance Configuration Templates.......................................................................................137
Saving appliance configuration templates ......................................................................137
Modifying appliance configuration template properties.................................................138
Applying appliance configuration templates...................................................................138
Unit Properties .......................................................................................................................139
About Access Rights................................................................................................................144
Unit Access Rights..................................................................................................................146
Managed Appliance Status .....................................................................................................147
Managed Appliance Settings ..................................................................................................147
Managed Appliance SNMP Settings.......................................................................................149
Target Device Settings............................................................................................................150
Target Device Services...........................................................................................................151
Target Device Naming............................................................................................................152
IQ Module Settings.................................................................................................................153
KVM Switch and Cascade Switch Settings.............................................................................154
OSCAR interface settings................................................................................................156
Local Account Settings ...........................................................................................................157
Embedded Units......................................................................................................................160
Asset and Usage Reports........................................................................................................162
Asset.................................................................................................................................162
Usage...............................................................................................................................163
Chapter 11: Power Devices and Power Device Sockets .......................................... 165
Power Devices........................................................................................................................165
Power Device Input Feed .......................................................................................................167
Power Device Sockets.............................................................................................................168
Power Control of Devices Attached to Power Devices ..........................................................169
Chapter 12: Unit Sessions and Connections ............................................................ 171
Managed Appliance Session Settings .....................................................................................171
Active Sessions................................................................................................................
........176
Active ses
sions on a target device...................................................................................178
vii
Active modem sessions ....................................................................................................179
Connections to Units ..............................................................................................................181
Merging virtual and physical target device connections ................................................183
Chapter 13: Data Logging ........................................................................................... 185
Configuring Data Logging .....................................................................................................186
Enabling the SSH server..................................................................................................187
Enabling the Syslog server..............................................................................................187
Enabling and disabling data logging on units ................................................................188
Verifying the data logging settings for each connection.................................................188
Viewing and customizing the SSH server settings...........................................................189
Configuring the buffer warnings events as SNMP..........................................................190
Specifying where data log files will be stored.................................................................190
Archiving and deleting data log files...............................................................................191
Viewing Data Log Files..........................................................................................................193
Chapter 14: SSH Passthrough Sessions................................................................... 195
Configuring SSH Passthrough................................................................................................195
Enabling SSH Passthrough .............................................................................................195
SSH port sharing .............................................................................................................196
SSH Passthrough Sessions......................................................................................................197
Establishing an SSH Passthrough connection to a unit..................................................198
Escape key sequence........................................................................................................200
Break sequences ..............................................................................................................200
Transferring read/write access........................................................................................202
Disconnecting a session ..................................................................................................202
Displaying session output................................................................................................202
Supported service processor commands .........................................................................203
Chapter 15: Grouping Units........................................................................................ 205
Site, Department and Location Groups..................................................................................205
Custom Fields.........................................................................................................................207
Unit Groups............................................................................................................................210
Unit group hierarchy.......................................................................................................212
Adding or deleting a unit group ......................................................................................214
Changing the unit group properties................................................................................215
viii DSView 3 Software Installer/User Guide
Chapter 16: DS Zones.................................................................................................. 219
Managing and Accessing Zones .............................................................................................219
Enabling DS Zones..........................................................................................................219
Creating zones.................................................................................................................219
Accessing zones...............................................................................................................220
Transferring units to a zone ............................................................................................221
Managing zone properties...............................................................................................221
Using Zones............................................................................................................................223
Units actions in a zone ....................................................................................................223
Chapter 17: Managing User Accounts....................................................................... 229
User Accounts Windows.........................................................................................................229
Adding User Accounts ............................................................................................................231
Deleting User Accounts..........................................................................................................233
Unlocking User Accounts.......................................................................................................233
Resetting a User Account Password.......................................................................................233
Changing User Account Properties........................................................................................234
Username.........................................................................................................................234
User certificates...............................................................................................................235
User SSH key...................................................................................................................235
User password.................................................................................................................236
User account restrictions and expiration settings...........................................................236
User group membership..................................................................................................237
Preemption level..............................................................................................................237
Address............................................................................................................................237
Phone contact..................................................................................................................
238
Email contact
...................................................................................................................238
User notes........................................................................................................................238
Custom field properties ...................................................................................................239
User Access Rights .................................................................................................................239
Chapter 18: User Groups............................................................................................. 241
Adding User-defined User Groups.........................................................................................242
Deleting User-defined User Groups.......................................................................................244
User Group Properties...........................................................................................................245
Changing User Group Members ............................................................................................245
ix
User Group Access Rights......................................................................................................246
Chapter 19: Using the Video Viewer........................................................................... 249
About the Video Viewer..........................................................................................................249
Window Features....................................................................................................................250
Opening a KVM Session.........................................................................................................251
Closing a Video Viewer Session.............................................................................................254
KVM Session Profiles.............................................................................................................254
Using Menu Commands to Manage Session Settings.............................................................263
Manual Video Adjustment.......................................................................................................267
Saving the View.......................................................................................................................270
Displaying Video Viewer Users..............................................................................................270
Scan Mode ..............................................................................................................................271
Macros....................................................................................................................................274
Power Control of Devices Attached to Power Devices ..........................................................279
Using Virtual Media...............................................................................................................279
Using Smart Cards .................................................................................................................283
Video Viewer Troubleshooting...............................................................................................284
Chapter 20: Using the Telnet Viewer.......................................................................... 287
About the Telnet Viewer..........................................................................................................287
Telnet Viewer Window Features.............................................................................................287
Telnet Viewer window toolbar.........................................................................................289
Security Property....................................................................................................................290
Opening a Session...................................................................................................................290
Customizing the Telnet Viewer...............................................................................................291
Customizing Session Properties .............................................................................................292
Login scripts....................................................................................................................294
Reviewing Session Data..........................................................................................................295
Macros....................................................................................................................................296
Logging...................................................................................................................................299
Copying, Pasting and Printing Session Data.........................................................................302
Power Control of Devices Attached to Power Devices ..........................................................303
Closing a Telnet Viewer Session ............................................................................................304
Chapter 21: Using Tools.............................................................................................. 305
x DSView 3 Software Installer/User Guide
Using Unit Tools.....................................................................................................................305
Exporting units ................................................................................................................305
Exporting access rights ...................................................................................................307
Merging target devices....................................................................................................307
Merging target device endpoints.....................................................................................308
Importing DSView 2.x software databases......................................................................309
Importing data.................................................................................................................312
Using the Managed Appliance Tools......................................................................................313
Rebooting.........................................................................................................................313
Upgrading firmware........................................................................................................314
Resynchronizing units......................................................................................................315
Saving a managed appliance configuration....................................................................316
Restoring a managed appliance configuration ...............................................................316
Saving a managed appliance user database ...................................................................317
Restoring a managed appliance user database...............................................................317
Chapter 22: Using Tasks............................................................................................. 319
Using the Tasks Window.........................................................................................................319
Adding tasks.....................................................................................................................320
Specifying when to run tasks ...........................................................................................320
Adding tasks using the Add Task Wizard ........................................................................322
Task: Backup DSView 3 software database and system files..........................................323
Task: Configure SNMP trap settings on a managed appliance ......................................324
Task: Power control a target device ...............................................................................324
Task: Exporting an event log .csv file .............................................................................325
Task: Migrating units......................................................................................................326
Task: Sending an IPMI chassis control command to target devices...............................328
Task: Test modem connections to selected units.............................................................329
Task: Updating the firmware of an appliance type.........................................................329
Task: Validating user accounts on an external authentication server............................330
Task: Pull names from selected units..............................................................................330
Task: Update topology for selected units........................................................................331
Task: Backup Power Manager database.........................................................................332
Task: Restore Power Manager database ........................................................................333
Running tasks manually...................................................................................................334
xi
Displaying task results ....................................................................................................334
Deleting tasks ..................................................................................................................335
Changing tasks ................................................................................................................335
Firmware Management ..........................................................................................................336
Chapter 23: Events and Event Logs........................................................................... 339
Event Severity and Categories................................................................................................339
Email Notifications.................................................................................................................340
Enabling and Disabling Event Logging .................................................................................343
Displaying the Event Log........................................................................................................343
Event states......................................................................................................................345
Using the date filter.........................................................................................................346
Changing the Event Log Retention Period.............................................................................346
Creating an Event Log .csv File.............................................................................................347
Chapter 24: Plug-ins.................................................................................................... 349
Recommended Sequence for Adding/Upgrading Plug-ins .....................................................349
Adding Plug-ins......................................................................................................................350
Displaying Plug-in Information..............................................................................................350
Managing Plug-ins .................................................................................................................352
Appendix A: Technical Support.....................................................................................................355
Appendix B: TCP and UDP Ports .................................................................................................356
Appendix C: DSR Remote Operations Software............................................................................364
Appendix D: Terminal Emulation..................................................................................................373
Appendix E: Regaining Access to the DSView 3 Software............................................................389
Appendix F: Glossary....................................................................................................................390
Index.............................................................................................................................. 401
xii DSView 3 Software Installer/User Guide
xiii
List of Figures
Figure 1.1: Example System Configuration ......................................................................................8
Figure 3.1: Example Avocent DSView 3 Explorer Window Areas..................................................23
Figure 3.2: Example Side Navigation Bar.......................................................................................25
Figure 4.1: Typical DSView 3 Software System Firewall Configuration........................................51
Figure 4.2: DSView 3 Software System on a VPN ..........................................................................52
Figure 4.3: Single NAT Configuration (Client Only)......................................................................53
Figure 4.4: Double-NAT Configuration (Client and Corporate)....................................................54
Figure 7.1: Alternate Actions Arrow in a Units View Window .....................................................109
Figure 15.1: Custom Fields Example: Side Navigation Bar.........................................................210
Figure 15.2: Unit Groups Structure..............................................................................................211
Figure 15.3: Unit Group Hierarchy Example ...............................................................................212
Figure 19.1: Video Viewer Window (Normal Windows Mode) (Windows OS Shown).................250
Figure 19.2: Manual Video Adjust Dialog Box.............................................................................268
Figure 19.3: Thumbnail Viewer.....................................................................................................272
Figure 20.1: Telnet Viewer Window..............................................................................................288
Figure B.1: Ports Used with a KVM Switch Connection Without Proxy ......................................357
Figure B.2: Ports Used with a KVM Switch Proxy Server Connection (KVM) ............................358
Figure B.3: Ports Used with a Serial Console Appliance Connection (Serial) Without Proxy ....359
Figure B.4: Ports Used with a Serial Console Appliance Proxy Server Connection (Serial) ......360
Figure B.5: Generic Appliance Session Ports...............................................................................361
Figure B.6: External Authentication Server Ports ........................................................................362
Figure B.7: Ports Used by SNMP (No External SNMP Manager) ...............................................362
Figure B.8: Ports Used by SNMP (with External SNMP Manager) .............................................363
Figure C.1: Using the DSR Remote Operations Software with a DSR Switch..............................365
Figure C.2: DSR Remote Operations Window ..............................................................................369
LIST OF FIGURES
xiv DSView 3 Software Installer/User Guide
xv
List of Tables
Table 1.1: DSView 3 Software System Configuration Descriptions..................................................8
Table 3.1: DSView 3 Explorer Window Area Descriptions.............................................................24
Table 3.2: Side Navigation Bar Descriptions..................................................................................25
Table 3.3: Filter Text Strings...........................................................................................................27
Table 3.4: DSView 3 Explorer Page Navigation Buttons................................................................29
Table 3.5: General Keyboard Commands.......................................................................................31
Table 3.6: Calendar Keyboard Commands.....................................................................................31
Table 3.7: Spinner Keyboard Commands........................................................................................31
Table 4.1: Built-In User Group Allowed Operations ......................................................................40
Table 4.2: User and User Group Preemption Levels......................................................................42
Table 4.3: System Certificate Policy................................................................................................48
Table 4.4: Typical DSView 3 Software System Firewall Configuration Descriptions....................51
Table 4.5: DSView 3 Software System on a VPN Descriptions.......................................................52
Table 4.6: Single NAT Configuration (Client Only) Descriptions ..................................................53
Table 4.7: Double-NAT Configuration (Client and Corporate) Descriptions ................................54
Table 4.8: License Summary Fields.................................................................................................55
Table 5.1: Server Properties............................................................................................................59
Table 5.2: DSView 3 Software Spoke Server Status........................................................................72
Table 7.1: Unit Status Values........................................................................................................108
Table 7.2: Action Links..................................................................................................................109
Table 9.1: Automatic Name Push Operation Effects.....................................................................126
Table 9.2: Automatic Name Pull Operation Effects ......................................................................127
Table 9.3: Manual Name Pull Operation Effects ..........................................................................129
Table 14.1: DSView 3 Software - Supported SSH Passthrough Session Escape Keys..................200
Table 14.2: DSView 3 Software - Supported SSH Passthrough Session Break Keys....................201
Table 15.1: Links for Managing Sites, Departments or Location Associations............................207
LIST OF TABLES
xvi DSView 3 Software Installer/User Guide
Table 15.2: Custom Fields Example: Side Navigation Bar Descriptions .....................................210
Table 15.3: Unit Groups Features.................................................................................................211
Table 15.4: Unit Group Hierarchy Example Descriptions............................................................212
Table 16.1: Unit Actions in a Zone................................................................................................223
Table 16.2: User Actions in a Zone...............................................................................................225
Table 16.3: Reports, Events and Data Logging Actions in a Zone ...............................................226
Table 16.4: Modifying System Settings in a Zone..........................................................................227
Table 17.1: User Status Icons........................................................................................................229
Table 19.1: Video Viewer Window Descriptions...........................................................................250
Table 19.2: Macintosh Keys and Keystrokes Not Supported in Keyboard Pass Through ............256
Table 19.3: Manual Video Adjust Dialog Box Descriptions .........................................................268
Table 19.4: Thumbnail Viewer Descriptions.................................................................................272
Table 19.5: Virtual Media Session Settings...................................................................................281
Table 19.6: Smart Card Icons........................................................................................................283
Table 20.1: Telnet Viewer Window Descriptions..........................................................................288
Table 20.2: Telnet Viewer Window Toolbar Icons........................................................................289
Table 20.3: Arrow Key Sequences.................................................................................................292
Table 20.4: Terminal Emulation and Type....................................................................................293
Table 22.1: Task Status Icons........................................................................................................319
Table 23.1: Event Severity Levels..................................................................................................339
Table 24.1: Plug-ins Display Information.....................................................................................351
Table C.1: System Configuration Descriptions.............................................................................365
Table C.2: DSR Remote Operations Descriptions.........................................................................369
Table C.3: DSR Remote Operations Content Area Icons (Servers View) .....................................370
Table C.4: DSR Remote Operations Content Area Icons (Power View).......................................370
Table D.1: VT Key and Keypad Numeric Codes ...........................................................................373
Table D.2: VT100+ Function Key Support ...................................................................................374
Table D.3: VT102 Receive Codes..................................................................................................374
List of Tables xvii
Table D.4: VT100 Special Keys and Control Keys........................................................................375
Table D.5: VT100 ANSI Set and Reset Mode Cursor Keys ...........................................................376
Table D.6: VT100 PF1-PF4 Key Definitions ................................................................................377
Table D.7: VT100 ANSI Mode Control Sequences........................................................................377
Table D.8: VT220 Encoding..........................................................................................................380
Table D.9: VT220 Decoding..........................................................................................................382
Table D.10: VT52 Encoding..........................................................................................................384
Table D.11: VT52 Decoding..........................................................................................................384
Table D.12: VT52 ANSI Mode Auxiliary Keypad Definitions.......................................................385
Table D.13: VT320 Encoding........................................................................................................385
Table D.14: VT320 Decoding........................................................................................................386
xviii DSView 3 Software Installer/User Guide
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