White Mountain Hearth IG28BM Owner's manual

Brand: White Mountain Hearth

Model: IG28BM

Category: Fireplaces

Type: Owner's manual

This manual is also suitable for

Page 1

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OWNER’S MANUAL

POWER-VENT

HIGH-EFFICIENCY FIREPLACE

FG28BM(K)(N,P)-1

IG28BM(N,P)-1

This appliance may be installed in

an aftermarket, permanently located,

manufactured home (USA only) or mobile

home, where not prohibited by state or local

codes.

This appliance is only for use with the type

of gas indicated on the rating plate. This

appliance is not convertible for use with other

gases, unless a certied kit is used.

WARNING: If not installed, operated and maintained

in accordance with the manufacturer’s instructions,

this product could expose you to substances in fuel

or from fuel combustion which can cause death or

serious illness.

WARNING

FIRE OR EXPLOSION HAZARD

Failure to follow safety warnings exactly

could result in serious injury, death or

property damage.

— Do not store or use gasoline or other am-

mable vapors and liquids in the vicinity of

this or any other appliance.

— WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch; do

not use any phone in your building.

• Leave the building immediately.

• Immediately call your gas supplier

from a neighbor’s phone. Follow the

gas supplier’s instructions.

• If you cannot reach your gas supplier,

call the re department.

— Installation and service must be per-

formed by a qualied installer, service

agency or the gas supplier.

INSTALLER: Leave this manual with the appliance.

CONSUMER: Retain this manual for future reference.

HOT GLASS

DO NOT TOUCH

NEVER

WILL

CAUSE BURNS.

GLASS

UNTIL COOLED.

ALLOW CHILDREN

TO TOUCH GLASS.

WARNING

A barrier designed to reduce the risk of burns from the

hot viewing glass is provided with this appliance and shall

be installed for the protection of children and other at-risk

individuals.

31794-1-0115Page 2

TABLE OF CONTENTS

Important Safety Information ....................................................................................3

Safety Information for Users of LP-Gas ...................................................................4

Before You Start .......................................................................................................5

Remote Set Up - Install/Replace Batteries ...............................................................5

Remote Set Up - Set the Clock ................................................................................6

Remote Set Up - Temperature Units ........................................................................6

Remote Set Up - Programming the Remote Receiver .............................................7

Starting the Fireplace - Remote ...............................................................................8

Remote Operation - Manual Mode ...........................................................................8

Remote Operation - Thermostatic Mode ..................................................................9

Starting the Fireplace - Display Panel ....................................................................10

Fireplace Operation Sequence .......................................................................10 - 11

Turning the Fireplace Off - Remote ........................................................................12

Turning the Fireplace Off - Display Panel ..............................................................12

Circulating Air Blower Operation ............................................................................13

Humidier Operation ..............................................................................................13

Remote Functions - Sleep Timer ............................................................................ 14

Remote Functions - Keypad Lock ..........................................................................14

Remote Functions - Battery Level Indicator ...........................................................14

Remote Functions - Pre-Set Weekly Programs .....................................................15

Resetting the Fireplace ..........................................................................................16

Cleaning the Glass Door .................................................................................16 - 17

Service & Maintenance ...................................................................................17 - 18

Troubleshooting LCD Codes - Normal Operation ..................................................18

Troubleshooting LCD Fault Codes on the Display Panel .......................................19

Warranty .................................................................................................................20

SECTION PAGE

31794-1-0115 Page 3

IMPORTANT SAFETY INFORMATION

THIS IS A HEATING APPLIANCE

Safety markings are frequently used in this manual to designate a degree or level of serious-

ness and should not be ignored.

WARNING indicates a potentially hazardous situation that if not avoided, could result in

personal injury or death.

CAUTION indicates a potentially hazardous situation that if not avoided, may result in mi-

nor or moderate injury or property damage.

WARNING

This appliance must be installed and repaired by a quali-

ed service person who is familiar with the proper instal-

lation and operation of the Mantis Power-Vent High Ef-

ciency Fireplace. Installers who are not familiar with the

installation of the Mantis and have questions, should con-

tact Empire Comfort Systems, Inc. prior to installing the

appliance to avoid creating a hazardous operating condi-

tion.

• Due to high temperatures the appliance should be lo-

cated out of trafc and away from furniture and draper-

ies.

• Children and adults should be alerted to the hazards

of high surface temperatures and should stay away to

avoid burns or clothing ignition.

• Young children should be carefully supervised when

they are in the same room as the appliance. Toddlers,

young children and others may be susceptible to acci-

dental contact burns. A physical barrier is recommend-

ed if there are at risk individuals in the house. To re-

strict access to a replace or stove, install an adjustable

safety gate to keep away toddlers, young children and

other at risk individuals out of the room and away from

hot surfaces.

• Clothing or other ammable material should not be

placed on or near the appliance.

• Any safety screen or guard removed for servicing an

appliance, must be replaced prior to operating the

appliance.

• Keep burner and control compartment clean.

• For manufactured home (USA only) or mobile home

or residential installation convertible for use with

natural gas and liqueed petroleum gases when

provision is made for the simple conversion from one

gas to the other.

• Young children should be carefully supervised when

they are in the same room as the appliance. Toddlers,

young children, and others may be susceptible to ac-

cidental contact burns. A physical barrier is recom-

mended if there are at-risk individuals in the house. To

restrict access to a replace or stove, install an adjust-

able safety gate to keep toddlers young children, and

other at-risk individuals out of the room and away from

hot surfaces.

• A barrier designed to reduce the risk of burns from the

hot viewing glass is provided with this appliance and

shall be installed for the protection of children and other

at-risk individuals.

• If the barrier becomes damaged, the barrier shall be

replaced with the manufacturer’s barrier for this appli-

ance.

• Any safety screen, guard, or barrier removed for servic-

ing an appliance must be replaced prior to operating the

appliance.

WARNING

Installation and repair should be done by a QUALIFIED

SERVICE PERSON. The appliance should be inspected

before use and at least annually by a qualied service

person. More frequent cleaning may be required due to

excessive lint from carpeting, bedding materials, etc. It

is imperative that control compartments, burners and

circulating air passageways of the appliance be kept

clean.

• DO NOT put anything around the heater that will

obstruct the ow of combustion and ventilation air.

• DO keep the appliance area clear and free from

combustible material, gasoline and other ammable

vapors and liquids.

• Do examine venting system periodically and replace

damaged parts.

• Do make a periodic visual check of burner. Clean and

replace damaged parts.

• DO NOT use this heater if any part has been under water.

Immediately call a qualied service technician to inspect

the heater and to replace any part of the control system

and any gas control which has been under water.

• DO NOT operate this appliance without the front panel

installed.

31794-1-0115Page 4

SAFETY INFORMATION FOR USERS OF LP-GAS

LP-Gas (Propane) is a ammable gas which can cause res

and explosions. In its natural state, propane is odorless and

colorless. You may not know all the following safety precautions

which can protect both you and your family from an accident.

Read them carefully now, then review them point by point with the

members of your household. Someday, there may not be a

minute to lose, everyone’s safety will depend on knowing ex-

actly what to do. If, after reading the following information, you

feel you still need more information, please contact your gas

supplier.

LP-GAS WARNING ODOR

If a gas leak happens, you should be able to smell the gas because of the odorant put in the LP-Gas.

That’s your signal to go into immediate action!

• Do not operate electric switches, light matches, use your

phone. Do not do anything that could ignite the gas.

• Get everyone out of the building, vehicle, trailer, or area.

Do that IMMEDIATELY.

• Close all gas tank or cylinder supply valves.

• LP-Gas is heavier than air and may settle in low areas

such as basements. When you have reason to suspect

a gas leak, keep out of basements and other low areas.

Stay out until reghters declare them to be safe.

• Use your neighbor’s phone and call a trained LP-Gas

service person and the re department. Even though

you may not continue to smell gas, do not turn on the

gas again. Do not re-enter the building, vehicle, trailer,

or area.

• Finally, let the service man and reghters check for es-

caped gas. Have them air out the area before you return.

Properly trained LP-Gas service people should repair the

leak, then check and relight the gas appliance for you.

NO ODOR DETECTED - ODOR FADE

Some people cannot smell well. Some people cannot smell

the odor of the chemical put into the gas. You must nd out if

you can smell the odorant in propane. Smoking can decrease

your ability to smell. Being around an odor for a time can affect

your sensitivity or ability to detect that odor. Sometimes other

odors in the area mask the gas odor. People may not smell

the gas odor or their minds are on something else. Thinking

about smelling a gas odor can make it easier to smell.

The odorant in LP-Gas is colorless, and it can fade under

some circumstances. For example, if there is an underground

leak, the movement of the gas through soil can lter the odor-

ant. Odorants in LP-Gas also are subject to oxidation. This

fading can occur if there is rust inside the storage tank or in

iron gas pipes.

The odorant in escaped gas can adsorb or absorb onto or

into walls, masonry and other materials and fabrics in a room.

That will take some of the odorant out of the gas, reducing its

odor intensity.

LP-Gas may stratify in a closed area, and the odor intensity

could vary at different levels. Since it is heavier than air, there

may be more odor at lower levels. Always be sensitive to the

slightest gas odor. If you detect any odor, treat it as a serious leak.

Immediately go into action as instructed earlier.

SOME POINTS TO REMEMBER

• Learn to recognize the odor of LP-Gas. Your local LP-Gas

Dealer can give you a “Scratch and Sniff” pamphlet. Use

it to nd out what the propane odor smells like. If you sus-

pect that your LP-Gas has a weak or abnormal odor, call

your LP-Gas Dealer.

• If you are not qualied, do not light pilot lights, perform

service, or make adjustments to appliances on the LP-

Gas system. If you are qualied, consciously think about

the odor of LP-Gas prior to and while lighting pilot lights

or performing service or making adjustments.

• Sometimes a basement or a closed-up house has a

musty smell that can cover up the LP-Gas odor. Do not try

to light pilot lights, perform service, or make adjustments

in an area where the conditions are such that you may not

detect the odor if there has been a leak of LP-Gas.

• Odor fade, due to oxidation by rust or adsorption on walls

of new cylinders and tanks, is possible. Therefore, people

should be particularly alert and careful when new tanks or

cylinders are placed in service. Odor fade can occur in new

tanks, or reinstalled old tanks, if they are lled and allowed

to set too long before relling. Cylinders and tanks which

have been out of service for a time may develop internal

rust which will cause odor fade. If such conditions are

suspected to exist, a periodic sniff test of the gas is

advisable. If you have any question about the gas odor,

call your LP-Gas dealer. A periodic sniff test of the LP-

Gas is a good safety measure under any condition.

• If, at any time, you do not smell the LP-Gas odorant and

you think you should, assume you have a leak. Then take

the same immediate action recommended above for the

occasion when you do detect the odorized LP-Gas.

• If you experience a complete “gas out,” (the container

is under no vapor pressure), turn the tank valve off

immediately. If the container valve is left on, the container

may draw in some air through openings such as pilot light

orices. If this occurs, some new internal rusting could

occur. If the valve is left open, then treat the container as

a new tank. Always be sure your container is under vapor

pressure by turning it off at the container before it goes

completely empty or having it relled before it is

completely empty.

31794-1-0115 Page 5

Before You Start

1. Verify there is electrical power to the unit.

Turn on the Main Power Switch.

If electrical power is present, the red and green control board

LED’s will begin to ash alternately. Each light will ash four times

then the replace will enter standby mode. While in standby mode,

the green LED will ash slowly and the display panel will show a

double dash “ - - “.

RED LED

GREEN LED

YELLOW LED

If the control board LED’s do not activate, verify the replace is

plugged in and the breaker is on.

2. Verify the main gas supply to the unit is on.

The shutoff valve should be in the “OPEN” position.

CLOSED

OPEN

Remote and Display Panel Diagrams

TEMPERATURE SENSOR

POWER

MODE

ADJUSTMENT

BATTERY COMPARTMENT

LCD DISPLAY

31794-1-0115Page 6

Remote Set Up - Install/Replace Batteries

The remote control receiver located in the replace does not use

batteries. It is powered by the control board.

The handheld remote is battery operated. These batter-

ies will need to be replaced periodically as part of the nor-

mal maintenance of the replace. Replace the batteries with

3 AAA sized 1.5V batteries.

The battery compartment panel is located on the back of the con-

trol.

Remote Set Up - Set the Clock

When the batteries are inserted into the remote, the time and day

must be set.

Note: This remote uses a 24-hour clock.

1. Press the remote’s adjustment button to adjust the hour.

2. Press the menu button to save the value.

3. Repeat the process for the minutes and the day.

4. If the remote has the batteries installed but the time and date

need to be adjusted, turn off the remote by holding down the

power button until the display back light turns off.

5. Simultaneously press the mode and menu buttons to enter

the Clock Setting Mode.

6. Repeat steps 1 through 3 to adjust the settings.

Note: If the remote buttons are not used for seven seconds

while in the Clock Setting Mode, the remote will automatically

exit the Clock Setting Mode and assume the last settings en-

tered in the menu.

Remote Set Up - Temperature Units

This remote will show temperature in either degrees Celsius or

degrees Fahrenheit.

1. To switch units of measure, turn the remote off by holding the

power button until the back light on the display turns off.

2. Hold down the mode button until the units of measure chang-

es.

31794-1-0115 Page 7

Remote Set Up - Programming the Remote Receiv-

1. With the replace’s main electrical power switch off, set up

remote per instructions on pages 5 and 6. After the remote is

set up, ensure that the remote is turned on and active by hold-

ing the “Power” button on the remote until the remote display

panel illuminates.

MAN

2. Turn on the replace’s main power switch.

3. If the electrical power is present, the red and green control

board LED’s will begin to ash alternately.

RED LED

GREEN LED

YELLOW LED

4. Each light will ash four times then the replace will enter

standby mode. While in standby mode, the green LED will

ash slowly and the display panel will show a double dash

“ - - “.

Note: The remote control receiver automatically searches for

and locks onto the remote control transmitter’s signal when the

main power switch is turned on. The remote control transmitter

must be turned on and active for the receiver to lock onto the

signal.

31794-1-0115Page 8

Starting the Fireplace - Remote

The remote control has two modes for controlling the replace’s

operation - Manual and Thermostatic. When the remote is in

Manual mode, the replace can be turned on and off and the

ame level adjusted manually from the remote. When operating

in Thermostatic mode, the owner sets a desired room tempera-

ture and the replace will automatically turn on and off and adjust

the ame level to achieve the set temperature. To operate the

replace with the remote control, press the “Mode Select” but-

ton on the replace display panel until a double dash “ - - “ is

displayed.

Note: When the main power to the replace is turned on, as

when following a power outage or at initial setup, the replace

will activate in Remote Mode by default.

Remote Operation - Manual Mode

1. Turn the remote on by pressing the remote’s power but-

ton. When the remote activates in either Manual (MAN) or

Thermostatic (AUTO) mode the replace will automatically

start. If the remote is not in Manual mode, press the remote’s

mode button to switch the remote’s mode to manual. The

remote display will show “MAN”.

MAN

2. When the remote is activated, the replace display panel will

illuminate and show the ame level set by the remote along

with the remote signal symbol. The replace will begin the

start up sequence automatically

Mantis

BLOWER

SPEED

REMOTE

MANUAL

OFF

FLAME

LEVEL

MANUAL

FLAME LEVEL

ADJUSTMENT

MODE

SELECT

DOWN

DISPLAY

BACK LIGHT

Note: The startup sequence takes approximately 1 minute, 15

seconds to complete.

3. Use the adjustment button on the remote to adjust the re-

place to the desired ame level.

MAN

31794-1-0115 Page 9

Remote Operation - Thermostatic Mode

1. Turn the remote on by pressing the remote’s power button,

if the remote activates in Manual (MAN) or Thermostatic

(AUTO) Mode, the replace will automatically start. If the

remote is not in Thermostatic Mode, press the mode button

to switch the remote’s mode to Thermostatic. The remote

display will show “AUTO”.

AUTO

2. When the remote is activated, the replace display panel will

illuminate and show Flame Level 1 along with the remote

signal symbol. The replace will begin the start up sequence

automatically.

3. Use the adjustment arrow button on the remote to set the

desired room temperature.

AUTO

Note: The temperature sensing probe is built into the re-

mote. Place the remote control in a good position to monitor the

room’s average temperature.

Attention: Avoid placing the remote too close to the replace

as this will affect the remote’s temperature sensor.

Note: The startup sequence takes 1 minute, 15 seconds to

complete.

Note: When the remote is in thermostatic mode, the replace

will automatically adjust the ame level to meet the heat de-

mand from the remote. The ame level will gradually increase

until the desired room temperature is reached, then the ame

level will gradually decrease until the replace shuts off.

CAUTION: If the replace experiences loss of power while the

remote is operating thermostatic mode, the remote will need

to be manually reset after power is restored to the replace in

order for the replace to resume normal operation. Press the

remote’s power button to turn it off then back on to reset the

remote.

31794-1-0115Page 10

Starting the Fireplace – Display Panel

If the remote control is inoperable due to being damaged or having

dead batteries, the replace’s display panel may be used to oper-

ate the replace instead.

Note: When operating the replace manually from the

display panel, only basic operations are available: On, off and

ame level adjustment.

1. To operate the replace manually, press the “Mode Select”

button on the display panel until a number appears in the

“Flame Level” location on the display panel. The replace will

begin the start up sequence.

Mantis

BLOWER

SPEED

REMOTE

MANUAL

OFF

FLAME

LEVEL

MANUAL

FLAME LEVEL

ADJUSTMENT

MODE

SELECT

DOWN

SET

DISPLAY

BACK LIGHT

Note: The start up sequence takes approximately 1 minute,

15 seconds to complete.

2. Use the “UP” and “DOWN” buttons on the right of the display

panel to adjust the desired ame level.

Mantis

BLOWER

SPEED

REMOTE

MANUAL

OFF

FLAME

LEVEL

MANUAL

FLAME LEVEL

ADJUSTMENT

MODE

SELECT

DOWN

SET

DISPLAY

BACK LIGHT

Fireplace Operations Sequence

1. When the main power switch is turned on, the red and green

control board LED’s will begin to ash alternately while the

remote receiver searches for the remote transmitter’s signal.

RED LED

GREEN LED

YELLOW LED

Each light will pulse four times then the replace will enter

standby mode. While in standby mode, the green LED will

ash slowly and the display panel will shown a double dash

“- -”.

31794-1-0115 Page 11

2. When a call for heat is received, the replace display panel

will illuminate and show the ame level.

Mantis

BLOWER

SPEED

REMOTE

MANUAL

OFF

FLAME

LEVEL

MANUAL

FLAME LEVEL

ADJUSTMENT

MODE

SELECT

DOWN

DISPLAY

BACK LIGHT

3. Adjust ame level. If operating in thermostatic remote mode,

the ame level will adjust automatically.

The table below outlines the BTU input rate of the burner.

Flame Level BTU Input

5 20,000

4 17,500

3 15,000

2 12,500

1 10,000

4. The red and green control panel LED lights will begin to ash

alternately while the replace performs a safety test. After

approximately 45 seconds the test will complete and the

replace will prepare to ignite.

5. After the safety test is complete, the ignitor will glow red and

the burner will light within approximately 30 seconds.

Note: The startup sequence takes approximately 1 minute,

15 seconds to complete.

Note: If the burner fails to light, the replace will retry the ig-

nition sequence three times then enter lock-out mode if it fails

to light. See page 19 for the fault codes and their meanings.

6. After the burner lights, the ame icon on the display panel will

appear and the replace will automatically adjust to the ame

level shown on the display.

Mantis

BLOWER

SPEED

REMOTE

MANUAL

OFF

FLAME

LEVEL

MANUAL

FLAME LEVEL

ADJUSTMENT

MODE

SELECT

DOWN

DISPLAY

BACK LIGHT

Attention: The replace will always ignite on Level 5 (High)

prior to adjusting to the ame level shown on the display panel.

7. The blower will activate after three to ve minutes depending

on ame level. The blower will automatically adjust its speed

as the replace warms up or cools down. The blower speed

will be indicated on the display panel. See page 13.

8. The ame level can be adjusted either up or down at any

point during the replace’s operation. If using the remote’s

thermostatic function, the replace adjusts the ame level

automatically.

Note: When changing from a low ame level to a higher ame

level, the replace will automatically increase to Level 5 (High)

prior to proceeding to the desired ame level. This is to ensure

consistent operation.

9. When the replace is shut down, the inducer will operate

at full power for approximately 10 seconds after the burner

is extinguished. This is to clear any ue products from the

replace’s combustion chamber. The circulating air blower

will continue to operate until the replace cools sufciently.

31794-1-0115Page 12

Turning the Fireplace Off - Remote

When operating the replace using the remote, the replace can

be shut down by turning the thermostat temperature down (when

in thermostatic mode) or by pressing the power button on the re-

mote.

When the temperature setting is adjusted to turn off the replace,

the ame level will be gradually adjusted down until the replace

turns off.

When the remote power button is used, a single push will place

the replace into Standby Mode and the remote will display the

“PILOT” symbol.

PILOT

The burner will instantly go off, but the circulating blower will con-

tinue to operate until the replace cools off. A single push of the re-

mote’s power button will exit the standby mode, return the remote

to the previous operating mode, and turn the replace back on.

Holding down the power button until the backlight turns off will also

turn off the remote and the replace.

Note: The time, date and room temperature will still be dis-

played on the remote display, but only weekly program-settings

will be changeable.

The burner will instantly go off, but the circulating blower will con-

tinue to operate until the replace cools off.

To turn the remote and replace back on, hold the power button

down until the remote’s display panel backlight turns on again.

Turning the Fireplace Off - Display Panel

To turn the replace off from the display panel, press the “Mode

Select” button on the replace display panel until the panel turns

off.

Mantis

BLOWER

SPEED

REMOTE

MANUAL

OFF

FLAME

LEVEL

MANUAL

FLAME LEVEL

ADJUSTMENT

MODE

SELECT

DOWN

DISPLAY

BACK LIGHT

The burner will instantly go off, but the circulating blower will con-

tinue to operate until the replace cools off.

31794-1-0115 Page 13

Circulating Air Blower Operation

The circulating air blower is operated by a temperature sensing

thermistor located in the top of the replace. The blower will

activate after approximately 3 to 5 minutes depending on

ame level. The blower will automatically adjust its speed as

the replace warms up. The blower speed is indicated on the

display panel.

Mantis

BLOWER

SPEED

REMOTE

MANUAL

OFF

FLAME

LEVEL

MANUAL

FLAME LEVEL

ADJUSTMENT

MODE

SELECT

DOWN

DISPLAY

BACK LIGHT

Low Blower Speed

Mantis

BLOWER

SPEED

REMOTE

MANUAL

OFF

FLAME

LEVEL

MANUAL

FLAME LEVEL

ADJUSTMENT

MODE

SELECT

DOWN

DISPLAY

BACK LIGHT

Medium Blower Speed

Mantis

BLOWER

SPEED

REMOTE

MANUAL

OFF

FLAME

LEVEL

MANUAL

FLAME LEVEL

ADJUSTMENT

MODE

SELECT

DOWN

DISPLAY

BACK LIGHT

High Blower Speed

After the replace is turned off, the blower will continue to operate,

automatically adjusting its speed as the replace cools. Once the

replace cools sufciently the blower will turn off.

Note: When the replace is turned off, the blower speed will

not be displayed while it is running.

Humidier Operation

The Mantis Power-Vent High-Efciency Fireplace has an automat-

ic humidier designed into the replace. As the replace operates,

condensate is created and collected inside the replace. The col-

lected condensate is then transferred to a pan on top of the re-

place where it evaporates into the air stream. The humidier does

not operate with every cycle.

While the condensate is being transferred to the pan, it is normal

to hear a slight hissing sound. The “AUX” symbol will be displayed

while the condensate is being transferred.

Mantis

BLOWER

SPEED

REMOTE

MANUAL

OFF

FLAME

LEVEL

MANUAL

FLAME LEVEL

ADJUSTMENT

MODE

SELECT

DOWN

AUX

DISPLAY

BACK LIGHT

31794-1-0115Page 14

Remote Functions - Sleep Timer

The remote is equipped with a sleep timer to automatically shut off

the replace after a certain time. The sleep timer may be set in 15

minute increments for up to 8 hours.

1. Press the menu button on the remote to enter the sleep timer

menu indicated by the crescent moon icon displayed on the

screen. Use the adjustment button to set the desired length of

time before the replace shuts down.

2. Once the desired length of time is shown, press the menu

button two more times to save the setting and return to the

remote’s home screen. The outline of the crescent moon icon

indicates that the sleep timer mode is active. The clock will

count down the remaining time.

AUTO

Note: If the remote buttons are not used for seven seconds

while setting the sleep timer, the remote will automatically exit

the sleep timer menu and assume the last settings entered in

the menu.

To deactivate the Timer Mode, return to the Sleep Timer menu and

set the timer to 0 (zero) minutes. Press the menu button twice to

exit the menu and save the settings. The remote’s home screen

will no longer display the crescent moon icon, indicating that the

sleep timer mode is not active.

Note: While the Sleep Timer Mode is active, the remote will

respond normally to new commands entered.

Remote Functions - Keypad Lock

The remote control is equipped with a keypad lock to prevent ac-

cidental changes to the remote settings.

1. To activate the lock, press and hold the menu button for 5

seconds. A padlock icon will appear on the display indicating

that the keypad is locked.

MAN

2. To deactivate the lock, press and hold the menu button for

5 seconds. The padlock icon will disappear when the lock is

deactivated.

Remote Functions - Battery Level Indicator

The remote control is equipped with a battery level indicator which

will appear when the remote’s battery charge is low. Replace the

batteries with 3 AAA sized 1.5V batteries. Alkaline batteries are

recommended for maximum battery life and remote performance.

MAN

31794-1-0115 Page 15

Remote Functions - Pre-Set Weekly Programs

The remote control is equipped with ten pre-set weekly operation

programs. These programs allow the replace to be operated only

during peak usage times.

1. Select the desired temperature for Thermostatic Mode.

2. Press the menu button twice to enter the program selection

menu. A clock icon will show on the remote display.

3. Use the adjustment button to select the desired program.

4. Once the desired program is selected,press the menu button

to save the setting and return to the remote’s home screen.

The outline of the clock icon indicates that the program mode

is active.

AUTO

Note: If the remote buttons are not used for seven seconds

while setting the sleep timer, the remote will automatically exit

the sleep timer menu and assume the last settings entered in

the menu.

To deactivate the Program Mode, return to the program selection

menu and set the program to “OFF.” Press the menu button to exit

the menu and save the setting. The remote’s home screen will no

longer display the clock icon, indicating that the program mode is

not active.

Note: While the Program Mode is active, the remote will re-

spond normally to new commands entered.

The chart below outlines the timing of the 10 pre-set programs. The shaded areas show the time when the appliance would be ON.

12:00 AM

1:00 AM

2:00 AM

3:00 AM

4:00 AM

5:00 AM

6:00 AM

7:00 AM

8:00 AM

9:00 AM

10:00 AM

11:00 AM

12:00 PM

1:00 PM

2:00 PM

3:00 PM

4:00 PM

5:00 PM

6:00 PM

7:00 PM

8:00 PM

9:00 PM

10:00 PM

11:00 PM

12:00 AM

Mon - Fri

Sat - Sun

Mon - Fri

Sat - Sun

P01

P02

Mon - Fri

Sat - Sun

Mon - Sat

Sun

P03

P04

Mon - Sat

Sun

P05

Mon - Fri

Sat - Sun

Mon - Fri

Sat - Sun

P06

P07

Mon - Fri

Sat - Sun

Mon - Fri

Sat - Sun

P08

P09

Fri

Sat - Sun

P10

No. Days

Weekly Program

Timetable

31794-1-0115Page 16

Resetting the Fireplace

If for any reason the replace needs to be reset, remove the front

from the replace to access the control compartment. If an error

is present requiring that the replace be reset, the code for the

error will be displayed on the display panel along with the reset

notication.

Mantis

BLOWER

SPEED

REMOTE

MANUAL

OFF

FLAME

LEVEL

MANUAL

FLAME LEVEL

ADJUSTMENT

MODE

SELECT

DOWN

DISPLAY

BACK LIGHT

RESET

Refer to page 19 for a list of error codes and how to resolve

each.

Note: If the circulating air blower is running, allow it to com-

plete its cycle and shut down automatically before resetting the

replace. This will ensure that the replace cools down.

To reset the replace, repeatedly press the “Mode Select” button

on the display panel until the replace display turns off.

Mantis

BLOWER

SPEED

REMOTE

MANUAL

OFF

FLAME

LEVEL

MANUAL

FLAME LEVEL

ADJUSTMENT

MODE

SELECT

DOWN

DISPLAY

BACK LIGHT

Once the display has turned off, reset the Mode to the desired

form of operation. If problems persist or resetting does not work,

contact a qualied service technician.

Cleaning the Glass Door

WARNING

Do not operated this appliance without the glass door in

place. Do not operate if the glass front is broken or dam-

aged. Do not use the glass door if the gasket is missing or

damaged.

Over time, the glass door will need to be cleaned. For best results,

it is recommended to clean the glass with high quality replace

glass cleaner.

If the glass needs to be replaced, contact a qualied service per-

son. Only glass approved by Empire Comfort Systems Inc. can be

used, any other product will void the warranty.

To clean inside the glass door, the door will need to be removed.

CAUTION

Do not attempt to clean the glass when it is hot. Do not

strike or hit the glass.

CAUTION

Be certain the glass is cool before handling.

1. For replaces equipped with the louvered front panel, remove

the lower louvered panel by lifting up, then pulling out. For

replaces equipped with the louverless surround, remove the

surround by lifting up, then pulling out.

31794-1-0115 Page 17

2. Release the two door latches on the underside of the rebox.

3. Hold the bottom of the glass door and lift, keeping a rm grip

on the door.

4. Keep the glass angled to the rebox, then gently pull the glass

door away from the heater. DO NOT damage or remove the

gasket from the door.

Service and Maintenance

Although most service should be conducted by a qualied service

person, there are several things that can be checked to ensure

safe and comfortable operation.

Keep the area surrounding the replace free from any types of

combustible materials. The lter should be checked and cleaned

on a monthly basis. All other maintenance should be conducted

by a qualied service person.

Circulating Air Blower

The circulating air blower should be checked and cleaned annu-

ally by a qualied service person to ensure that your appliance is

operating efciently. Any dirt or lint can affect the operation of the

blower.

Heat Exchanger

The heat exchanger is located on the backside of the replace.

The heat exchanger should be inspected and cleaned annually by

a qualied service person.

Porcelain Liners

Over time a lm may form on the porcelain liners. It is recommend-

ed to clean the liners with a high quality replace glass cleaner. To

clean the liners, the glass door will need to be removed. Follow the

directions for removing the glass door on pages 16 and 17.

If the liners need to be replaced, contact a qualied service person.

Only liners provided by Empire Comfort Systems can be used, any

substitute will void the warranty.

Filter

The lter is located on the inside of the lower louver panel (on

replaces equipped with FIK, FFK or FWK Surrounds) or on the

inside bottom ange of the surround (FHK Surrounds).

To clean the lter on replaces equipped with the lower louver

panel, simply remove the panel and disengage the lter rod from

its retaining holes.

For replaces equipped with louverless FHK surrounds, the en-

tire surround must be removed from the replace. This is accom-

plished by lifting and removing the surround from the support

bracket hooks. Remove the lter retainers and lters from the in-

side bottom ange by removing the screw holding the lter retainer

in place.

The lters may be rinsed with water or blown clean with com-

pressed air. Allow the lters to dry completely before reinstalling

them.

31794-1-0115Page 18

RECOMMENDED MAINTENANCE

MAINTENANCE ITEM

FREQUENCY OF MAINTENANCE

MONTHLY BY

HOMEOWNER

ANNUALLY BY

SERVICE PERSON

Verify the area is free from combustible materials. X X

Verify the combustion and ventilation air is not restricted. X

Verify the ue and inlet pipes do not have any cracks or holes. X

Verify burner ame. X

Clean the blower compartment X

Clean the burner. X

Verify the condensate system is clean and leak free. X

Clean the lter X X

Clean the liners X X

Clean the glass X X

Clean the heat exchanger X

TROUBLESHOOTING LCD CODES - NORMAL OPERATION

OPERATION LCD DIGITS CONTROL BOARD LED SEQUENCE

Power on sequence Blank

Yellow LED permanently OFF

Green and red LED blink four times alternately

Standby “ - -”

Yellow LED permanently OFF

Red LED permanently OFF

Green LED blinking slowly and continuously

Operation Safety Check Desired ame level is shown

Yellow LED on at pressure threshold check

Green and red LED’s blink rapidly and alternately

Heat Request Desired ame level is shown

Yellow LED permanently OFF

Red LED permanently OFF

Green LED blinking fast and continuously

Run Desired ame level is shown

Red LED permanently OFF

Green LED permanently ON

31794-1-0115 Page 19

TROUBLESHOOTING LCD FAULT CODES ON THE DISPLAY PANEL

FAULT

DESCRIPTION

LCD Digits Description ACTION

Anomaly as parasit-

ic ame, APT failure

or APS failure

Desired ame

level is shown

Yellow LED permanently OFF

Turn off main power to the re-

place for 30 minutes. If problem

persists, contact a qualied

service person

Green and red LED blink slowly and simultaneously

Ignition lock-out “A1”

Yellow LED permanently OFF

Check for gas presence.

Reset replace and retry ignition

sequence. If problem persists

contact a qualied service

person

Red LED permanently ON

Green LED performs 1 blink followed by a 1s pause

High water level

fault

“A2”

Yellow LED permanently OFF

Contact a qualied service

person

Red LED permanently ON

Green LED performs 2 blinks followed by a 1s pause

Transducer fault “A3”

Yellow LED permanently OFF

Check air pressure switch and

air pressure transducer hose

connections. Reset replace

and retry ignition. If problem

persists, contact a qualied

service person.

Red LED permanently ON

Green LED performs 2 blinks followed by a 1s pause

Pressure switch

fault

“A4”

Yellow LED permanently OFF

Check air pressure switch and

air pressure transducer hose

connections. Reset replace

and retry ignition. If problem

persists, contact a qualied

service person.

Red LED permanently ON

Green LED performs 4 blinks followed by a 1s pause

Overheat lock-out “A5”

Yellow LED permanently OFF Allow replace to cool com-

pletely then reset replace.

If problem persists, contact a

qualied service person.

Red LED permanently ON

Green LED performs 5 blinks followed by a 1s pause

Thermistor failure “A6”

Yellow LED permanently OFF

Contact a qualied service

person.

Red LED permanently ON

Green LED performs 6 blinks followed by a 1s pause

Inadequate

Combustion Airow

“A7”

Yellow LED permanently OFF

Contact a qualied service

person.

Red LED permanently ON

Green LED performs 7 blinks followed by a 3s pause

Thermistor temp too

high

“A0”

Yellow LED permanently OFF

Allow replace to cool com-

pletely then reset replace.

If problem persists, contact a

qualied service person.

Red LED permanently ON

Green LED performs 1 blink followed by a 3s pause

31794-1-0115Page 20

WARRANTY

EMPIRE

Comfort Systems

Empire Comfort Systems Inc.

918 Freeburg Ave. Belleville, IL 62220

If you have a general question about our products, please e-mail us at

[email protected].

If you have a service or repair question, please contact your dealer.

www.empirecomfort.com

Empire Comfort Systems Inc. warranties this Mantis replace to be free from defects at the time of purchase and for the

periods specied below. Mantis replaces must be installed by a qualied technician and must be maintained and oper-

ated safely, in accordance with the instructions in the owner’s manual. This warranty applies to the original purchaser only

and is not transferable. All warranty repairs must be accomplished by a qualied gas appliance technician.

Limited Lifetime Parts Warranty – Factory-Installed Glass

If the factory-installed glass fails because of defective workmanship or material, Empire will repair or replace at

Empire’s option.

Limited Ten-Year Parts Warranty – Combustion Chamber

Empire promises to the owner that if the combustion chamber (see parts list) fails because of defective workman-

ship or material within ten years from the date of purchase, Empire will repair or replace at Empire’s option.

Limited Five-Year Parts Warranty – All Other Components (Except Thermostats)

Should any part fail because of defective workmanship or material within ve years from the date of purchase,

Empire will repair or replace at Empire’s option.

Limited Two-Year Labor Warranty – All Components (Except Remote Controls, Thermostats)

Within two years from the date of purchase, Empire will pay reasonable labor to have defects repaired at Empire’s option.

Limited One-Year Parts Warranty – Remote Controls, Thermostats

Should any remote control or thermostat fail because of defective workmanship within one year from the date of

purchase, Empire will repair or replace at Empire’s option.

Duties of the Owner

The appliance must be installed by the selling dealer or his designated installer and operated in accordance with

the instructions furnished with the appliance.

A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty

period.

Ready access to the appliance for service.

What Is Not Covered

Damages that might result from the use, misuse, or improper installation of this appliance.

Travel, diagnostic costs and freight charges on warranted parts to and from the factory.

Claims that do not involve defective workmanship or materials.

Unauthorized service or parts replacements.

Removal and reinstallation cost.

Inoperable due to improper or lack of maintenance.

How To Get Service

To make a claim under this warranty, please have your receipt available and contact your installing dealer. Pro-

vide the dealer with the model number, serial number, type of gas, and purchase verication. The installing dealer is re-

sponsible for providing service and will contact the factory to initiate any warranted parts replacements. Empire will make

replacement parts available at the factory. Shipping expenses are not covered.

If, after contacting your Empire dealer, service received has not been satisfactory, contact: Consumer Relations

Department, Empire Comfort Systems Inc., PO Box 529, Belleville, Illinois 62222, or send an e-mail to info@empirecom-

fort.com with “Consumer Relations” in the subject line.

Your Rights Under State Law

This warranty gives your specic legal rights, and you may also have other rights, which vary from state to state.

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White Mountain Hearth IG28BM Owner's manual

Brand: White Mountain Hearth

Model: IG28BM

Category: Fireplaces

Type: Owner's manual

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