Inter-Tel INT4000 User manual

Model 8601

SoftPhone for Pocket PC User Guide

INT4000

Cordless Telephone User Guide

Notice

This INT4000 Cordless Telephone User Guide is released by INTER-TEL

®

, INC. as a guide

for system users and trainers. It provides information necessary to properly install,

program, operate, and maintain this product.

The contents of this guide, which reflect current Inter-Tel standards, are subject to revision

or change without notice. Some packages released after the publication of this guide will be

documented in addenda to the guide or succeeding issues of the guide.

Some features or applications mentioned may require a future release and are not available

in the initial release. Future product features and applications are subject to availability and

cost. Some features or applications may require additional hardware and/or specific

software.

For additional information, please contact your service representative.

For sales, service, or technical support, contact your local

authorized Inter-Tel dealer.

If you have any questions or comments about this User Guide

contact Inter-Tel Technical Publications at:

Tech_Pubs@inter-tel.com

All products and services mentioned in this publication are the trademarks, service marks, registered marks, or

registered service marks of their respective owners.

Inter-Tel

®

is a registered trademark of Inter-Tel, Incorporated.

v

INT4000 Cordless Telephone User Guide

IMPORTANT SAFETY INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . VIII

WARNINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X

SAVE THESE INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . XII

FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Dialpad and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Basic Message Display Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Basic Button Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

INT4000 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Selecting the Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Connecting the Telephone Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Connecting Power to the Base and Charger Units. . . . . . . . . . . . . . . 8

Wall Mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Attaching the Belt Clip to the Handset . . . . . . . . . . . . . . . . . . . . . . . 13

Installing the Handset Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . 14

Charging the Handset Battery Pack. . . . . . . . . . . . . . . . . . . . . . . . . 15

Checking the Low Battery Indicator . . . . . . . . . . . . . . . . . . . . . . . . . 15

Cleaning Charging Unit Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . 15

About the Telephone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Starting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Setting Up Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Recording Your Personal Greetings. . . . . . . . . . . . . . . . . . . . . . . . . 20

Recording Your Voice Mail Directory Name. . . . . . . . . . . . . . . . . . . 21

Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Muting the Microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

To Another Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

To Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

FINDING YOUR WAY

GETTING STARTED

MOVING ON

LEARNING MORE

CONTENTS PAGE

Table of Contents

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INT4000 Cordless Telephone User Guide

CONTENTS PAGE

To an Outside Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

To Pick Up (Reverse Transfer) a Call . . . . . . . . . . . . . . . . . . . . . . . 27

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Redirect Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Automatic System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Displaying Information on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . .31

Date, Time, Name, and Extension Number . . . . . . . . . . . . . . . . . . . 31

Outside Party’s Name/Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Accessing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Using Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Undeleting Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Sending Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Canceling Unheard Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Phone Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Voice Mail Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Station Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

System Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Making Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Enabling Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Performing a “Hookflash” During a Call. . . . . . . . . . . . . . . . . . . . . . . . .55

Programming Your Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using the Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Phone Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Voice Mail Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Programming Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . 61

Remote Access Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Remote Feature Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Agent Help Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Working in Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Hunt Group Calls Enabled/Disabled. . . . . . . . . . . . . . . . . . . . . . . . . 64

ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

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INT4000 Cordless Telephone User Guide

CONTENTS PAGE

LEARNING MORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . . 67

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Frequently Asked Questions (FAQs) . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

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INT4000 Cordless Telephone User Guide

Important Safety Instructions

NOTE: For use with CSA Certifies (NRTL/C) Inter-Tel Axxess or Eclipse system only.

When using your telephone equipment, basic safety precautions should always be fol-

lowed to reduce the risk of fire, electrical shock, and injury to persons, including the

following:

• Read and understand all instructions.

• Follow all warnings and instructions marked on the product.

• Unplug this product from the wall outlet before cleaning. Do not use liquid or

aerosol cleaners. Use a dry cloth for cleaning.

• Do not use this product near water (for example, near a sink or in a wet area).

• Do not place this product on an unstable cart, stand, or table. The telephone

may fall, causing serious damage to the unit.

• Do not block or cover any slots or openings in the base unit to protect the

product from overheating. This product should never be placed near or over a

radiator or heat register, or in a built-in installation unless proper ventilation is

provided.

• This product should be operated only from the type of power source indicated

on the marking label.

• Do not allow anything to rest on the power cord. Do not locate this product

where the power cord might be trampled or damaged.

• Do not overload wall outlets and extension cords, as this can result in the risk

of fire or electrical shock.

• Never push objects of any kind into this product through the base unit slots, as

they may touch dangerous voltage points or short out parts that could result in

a risk of fire or electric shock. Never spill liquid of any kind on the product.

• Do not disassemble this product to reduce the risk of electric shock. Contact

qualified service personnel when some service or repair work is required.

Opening or removing covers may expose you to dangerous voltages or other

risks. Incorrect reassembly can cause electric shock when the appliance is sub-

sequently used.

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INT4000 Cordless Telephone User Guide

• Unplug this product from the wall outlet and refer servicing to qualified ser-

vice personnel under the following conditions:

— When the power supply cord is damaged or frayed.

— If liquid has been spilled into the product.

— If the product has been exposed to rain or water.

— If the product does not operate normally when following the operating

instructions. Adjust only those controls that are covered by the operating

instructions. Improper adjustment of other controls may result in damage

and will often require extensive work by a qualified technician to restore

the product to normal operation.

— If the product has been dropped or the cabinet has been damaged.

— If the product exhibits a distinct change in performance.

• Do not use the telephone to report a gas leak in the vicinity of the leak.

x

INT4000 Cordless Telephone User Guide

Warnings

Unplug all electrical appliances when you know an electrical storm is approaching.

Lightning can pass through your household wiring and damage any device connected

to it. This phone is no exception.

NOTE: Do not attempt to unplug any appliance during an electrical storm.

Range

The INT4000 cordless phone is designed to achieve the maximum possible range by

transmitting and receiving according to the highest specifications set forth by the FCC

and IC. The INT4000 is rated to operate at a maximum distance with the qualification

that the range depends upon the environment in which the telephone is used. Many

factors limit the range, and it would be impossible to include all the variables in the

rating. The maximum range rating of this phone is meant to be used as a means of

comparison against other range claims.

CAUTION

Changes or modifications to this product not expressly approved by Inter-Tel, or

operation of this product in any way other than as detailed by this user guide,

could void your authority to operate this product.

NOTICE

The INT4000 is not waterproof. To reduce the risk of fire, electrical shock, or

damage to the unit, DO NOT expose this unit to rain or moisture.

WARNING

The cords on this product and/or accessories contain lead, a chemical known to

the State of California to cause cancer and birth defects or other reproductive

harm. Wash hands after handling.

xi

INT4000 Cordless Telephone User Guide

Radio Interference

Radio interference may occasionally cause buzzing and humming in your cordless

handset or clicking noises in the base unit. This interference is caused by external

sources, such as a TV, refrigerator, vacuum cleaner, fluorescent lighting, computer

equipment, or electrical storm. Your unit is NOT DEFECTIVE. If these noises con-

tinue and are too distracting, please check your office to see what appliances may be

causing the problem. In addition, we recommend that the base unit not be plugged

into a circuit that also powers a major appliance because of the potential for interfer-

ence.

In the unlikely event that you consistently hear other voices or distracting transmis-

sions on your phone, you may be receiving radio signals from another cordless tele-

phone or some other source of interference. If you cannot eliminate this type of

interference, change to a different channel.

xii

INT4000 Cordless Telephone User Guide

Save These Instructions

Finally, it should be noted that some cordless telephones operate at frequencies that

may cause interference to nearby TVs and VCRs. To minimize or prevent such inter-

ference, the base of the cordless telephone should not be placed near or on top of a

TV or VCR. If interference is experienced, moving the cordless telephone farther

away from the TV or VCR will often reduce or eliminate the interference.

More Than One Cordless Telephone

If you want to use more than one cordless telephone in your office, they must operate

on different channels. Press the channel button ( ) to select a channel that pro-

vides the clearest communication.

Privacy

Cordless phones are radio devices. Communications between the handset and base

unit of your cordless telephone are accomplished by means of radio waves which are

broadcast over the open airways. Because of the inherent physical properties of radio

waves, your communications can be received by radio-receiving devices other than

your own cordless telephone unit. Consequently, any communications using your

cordless telephone may not be private.

Base Units and Handsets

The handsets are programmed to work with a specific base unit. You cannot switch to

a new handset or a new base unit without having it reprogrammed by Inter-Tel.

Battery Packs

The battery packs contain rechargeable, sealed, Nickel-Metal Hydride batteries. To

reduce the risk of fire or injury to persons by the battery:

• Use only the appropriate type and size battery pack specified in this user guide.

• Do not dispose of the battery pack in a fire. The cell may explode. Check with

local codes for possible special disposal instructions.

• Do not open or mutilate the battery pack. The released electrolyte is corrosive

and may cause damage to the eyes or skin. It may be toxic if swallowed.

• Exercise care in handling the battery pack to avoid shorting the battery with con-

ducting materials such as rings, bracelets, and keys. The battery or conductor

may overheat and cause burns.

• Do not charge the battery pack used in this telephone in any charger other than

the one provided. Using another charger may damage the battery or cause the bat-

tery to explode.

• Observe proper polarity orientation between the battery pack and charger unit.

• Do not short circuit the battery pack.

CH

FINDING YOUR WAY

1

INT4000 Cordless Telephone User Guide

Finding Your Way

SECTION CONTENTS PAGE

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3