Polycom SoundPoint IP 500 Release note

SoundPoint IP 500
Polycom
Brand
Polycom
Model
SoundPoint IP 500
Type
Release note

This manual is also suitable for

Polycom SoundPoint IP 500: A Powerful and Versatile VoIP Phone for Seamless Communication

The Polycom SoundPoint IP 500 is a feature-rich VoIP phone designed to enhance communication and productivity in various business environments. With its advanced capabilities, it enables users to make and receive high-quality calls, participate in conference calls, and access a range of communication features.

Key Features and Benefits:

• Exceptional Audio Quality: Experience crystal-clear and lifelike conversations with Polycom's renowned HD Voice technology.

• Versatile Connectivity: Connect the phone to your network via Gigabit Ethernet or 802.11a/b/g Wi-Fi for flexible placement options.

Polycom SoundPoint IP 500: A Powerful and Versatile VoIP Phone for Seamless Communication

The Polycom SoundPoint IP 500 is a feature-rich VoIP phone designed to enhance communication and productivity in various business environments. With its advanced capabilities, it enables users to make and receive high-quality calls, participate in conference calls, and access a range of communication features.

Key Features and Benefits:

• Exceptional Audio Quality: Experience crystal-clear and lifelike conversations with Polycom's renowned HD Voice technology.

• Versatile Connectivity: Connect the phone to your network via Gigabit Ethernet or 802.11a/b/g Wi-Fi for flexible placement options.

Polycom
®
SoundPoint
®
IP Technical Bulletin 1/27/04
This information applies to:
• SoundPoint IP 500
• IEEE 802.3af Inline Power Cable (Part No. 2200-11077-001 Rev A)
• PowerDSine Power over LAN Midspan unit models:
PD-6024/AC-X
PD-6024/ACDC-X
PD-6024/DC-X
PD-6024/AC/M-X
PD-6024/ACDC/M-X
PD-6024/DC/M-X
• Red-Hawk/CDT BL8000-series
SYMPTOMS
When SoundPoint IP 500 is powered via the optional IEEE802.3af Inline Power Cable on certain
PowerDSine Midspan Power over LAN units (refer to PowerDSine model numbers above), the Midspan
units may overload and fail after 13 or more phones have been connected. This causes power to be
suspended to all phones connected to the Midspan unit.
CAUSE
Midspan Power over LAN units are typically installed in conjunction with standard terminal switches
(example: Cisco 2950). If these switches use ganged RJ-45 connectors, a ground loop may be formed
between shared terminations on the Midspan unit. This causes the Midspan unit to allocate current to
multiple phones on a single port which then causes the Midspan unit to go into fault mode and suspend
power to phones after reaching the maximum power dissipation of the unit. Problems have been reported
using 24-port Midspan units upon reaching a limit of 13 Inline Power Cable connections. Full list of terminal
switches using ganged RJ-45 connectors is incomplete at this time.
The released version of the IEEE Specification (now referred to “IEEE802.3af-2003”) now necessitates that
all Powered Devices (example: Polycom IEEE802.3af Inline Power Cable) should add circuitry to prevent
ground loops from forming.
Polycom cable 2200-11077-001 Rev A precedes this IEEE802.3af-2003 specification.
Midspan Power over LAN units with separate Power Supply for each port (example: RedHawk/CDT
BL8000 –series) do not exhibit this problem.
© Copyright 2004 Polycom, Inc. Polycom, the Polycom logo, and SoundPoint are registered trademarks of Polycom, Inc. All other brand names, product names,
and trademarks are the sole property of their respective owners.
© Copyright 2004 Polycom, Inc. Polycom, the Polycom logo, and SoundPoint are registered trademarks of Polycom, Inc. All other brand names, product names,
and trademarks are the sole property of their respective owners.
SOLUTION
Customers experiencing the issue above should use a revised cable. Similarly, customers who intend to
install networks using ganged RJ-45 connector terminal switches in conjunction with the PowerDSine
Midspan units should use this new revision IEEE802.3af Inline Power Cable with Polycom SoundPoint IP
500 models. Part number of this new revision cable is as follows:
2200-11077-002 Rev A
This cable interoperates with the following switch modules providing power over Ethernet:
PowerDsine 30012/3006
PowerDsine 6001
PowerDsine 64012
PowerDsine 6024
Extreme Summit 300-48 Helium Rev A
Nortel Baystack 460-24T
Red Hawk BL-8520
Red Hawk BL-6524
3Com NJ105
3Com NJ220
3Com NJ200 Old
3Com NJ200 New
3Com NJ100
3Com 4400
Cisco WS-X4248-RJ21V
Cisco WS-X4548-GB-RJ45V
Avaya P333T
HP Procurve 2650
STATUS
Customers should check with their local reseller or distributor for latest availability of the new revision of
Polycom IEEE802.3af Inline Power Cable.
Published: January 27
th
, 2004
Last Updated: January 27
th
, 2004
  • Page 1 1
  • Page 2 2

Polycom SoundPoint IP 500 Release note

SoundPoint IP 500
Polycom
Brand
Polycom
Model
SoundPoint IP 500
Type
Release note
This manual is also suitable for

Polycom SoundPoint IP 500: A Powerful and Versatile VoIP Phone for Seamless Communication

The Polycom SoundPoint IP 500 is a feature-rich VoIP phone designed to enhance communication and productivity in various business environments. With its advanced capabilities, it enables users to make and receive high-quality calls, participate in conference calls, and access a range of communication features.

Key Features and Benefits:

• Exceptional Audio Quality: Experience crystal-clear and lifelike conversations with Polycom's renowned HD Voice technology.

• Versatile Connectivity: Connect the phone to your network via Gigabit Ethernet or 802.11a/b/g Wi-Fi for flexible placement options.

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