Listen Technologies Audio User manual

Brand: Listen Technologies

Model: Audio

Type: User manual

www.audioconexus.com

Audio Guide 2

User Manual

1.0 Introduction

Thank you for your purchase of the Audio Guide 2. This user manual contains comprehensive instructions

and information about the operation of the Audio Guide 2. Please read this information before you use the

Audio Guide 2 for the first time.

1.1 Features

 High fidelity DSP technology, offering up to 20 hours of stereo playback with a built in 2GB memory

card.

 Access audio content through built-in speaker or external earphone jacks.

 2 earphone jacks on each unit. Available for a couple, or a parent and child.

 Backlit display for ease of use.

 Raised 5 dots for the visually impaired.

 Rechargeable lithium batteries. Each charge allows 12 hours of operation.

1.2 Table of Contents

1.0 Introduction .............................................................................................................................................. 1

1.1 Features .................................................................................................................................................... 1

1.2 Table of Contents ...................................................................................................................................... 2

1.3 FCC Compliance Statement ....................................................................................................................... 3

2 AUDIO GUIDE 2 ............................................................................................................................... 4

2.1 Illustration ................................................................................................................................................ 4

2.2 Operation and Use .................................................................................................................................... 6

2.3 Alarm and Trigger Systems (Optional) ....................................................................................................... 8

3 TROUBLESHOOTING ..................................................................................................................... 9

4 SPECIFICATIONS .......................................................................................................................... 11

5 WARRANTY POLICIES ................................................................................................................ 12

Basic Product Warranty (“Basic Warranty”) .............................................................................................. 12

Extended Warranty Plan ................................................................................................................................. 14

6 CONTACT DETAILS ...................................................................................................................... 15

1.3 FCC Compliance Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired

operation.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against

harmful interference when the equipment is operated in a commercial environment. This equipment

generates, uses, and can radiate radio frequency energy, and if it is not installed and used in accordance

with the instruction manual, it may cause harmful interference to radio communications. Operation of this

equipment in a residential area is likely to cause harmful interference, in which case the user will be

required to correct the interference at their own expense.

Modifications: Any modifications made to this device that are not approved by AudioConexus Inc. may

void the authority granted to the user by the FCC to operate this equipment.

2 Audio Guide 2

1) Earphone Jack 4) Speaker 7) Power / Stop Button

2) Triggering Module 5) OLED Screen 8) Uploading Connector

3) Charging Indicator 6) Keypad 9) Battery Cover

2.1 Illustration

1) Earphone Jack, stereo, 3.5mm

Headphone jacks for 2 users.

2) Triggering Module

IR triggers are built in, with optional RFID, RF and GPS sensors available.

3) Charging Indicator

Red/Green LED indicator means charging /fully charged status.

Blinking Red LED means the battery may be defective. Please give any defective Audio

Guide 2s to support staff.

4) Built In Speaker

Users can listen to audio commentaries through the built in speaker. The built in speaker

will be disabled if headphones are connected.

5) OLED Screen

Triggering modes, battery status, volume, photos of exhibits and track progress will be

displayed here.

6) Keypad

Number keypad for audio tracks

Play/pause button

Fast Forward / Next Track

Rewind / Last Track

Volume Up

Volume Down

Two auxiliary buttons are also provided as and . These are designed for extra information. Use of

these buttons is optional.

7) Power / Stop Button

To power On – Press button for 1 second until the screen displays and you hear a beep.

To power Off – Hold button for 2 seconds, until screen displays OFF and you hear two

beeps.

To top or replay commentary, press the stop button and enter the number displayed near

the desired exhibit.

8) Uploading Connector

This is the port that connects the Audio Guide 2 to the computer or charger. This is used

for uploading information or recharging the Audio Guide 2.

9) Battery Door

This is the door that contains the Audio Guide 2 battery.

2.2 Operation and Use

Power On/Off

Press and hold the Power On/Off button for 1 second until you hear a beep. The OLED screen will turn

on. The Audio Guide 2 is now on. Press and hold the On/Off button for 2 seconds until you hear two

beeps. The Audio Guide 2 will show a power symbol. When this symbol has disappeared, the device is

now off. Even when the Audio Guide 2 is off, the alarm will still be activated if anyone tries to remove it

from the designated area.

Auto Power-Off

When an Audio Guide 2 has not been operated for 30 minutes (Factory Default) it will switch off

automatically. When the Audio Guide 2 is off, the alarm will still be activated if anyone tries to remove it

from the designated area. Auto Power-Off time can be changed through the provided Audio Master 2

software “

Choose Language

To change the language, enter the 3 digit “Language Code” given by your tour provider and press the

button. Press to confirm your choice. An audio prompt will play and the screen will give information

about your change, showing the flag of the language you have selected (Optional). Language codes are

available from 951 to 982. 951 is the factory default when the devices are turned on. The default

language can be changed using the Audio Master 2 software.

Manual play and Auto Play

There are two ways to activate a selected audio content; Manually or Automatically. In manual mode, the

audio content will be activated by entering a 4-digit number code followed by the button. Number

codes are available from 0 to 9999. If Manual mode is activated and a remote triggering device is used,

the audio track will be activated, but on pause. A play button will show on the OLED screen. Press the

button to play the commentary.

In Automatic mode, when an audio guide enters the triggering range of an RFID, RF, GPS or IR signal

the number code will automatically show in the display and the audio will begin to play. Automatic mode

will only work with specific triggering devices; E-AG2-TRG-IR, E-AG2-TRG-RF and E-AG2-TR-ID. Semi-

Automatic mode is also available using the Audio Master 2 software.

Delete Number Code

If you have entered an incorrect number while putting in a track number or language number, press the

button to delete the current number. Now enter the correct number and press .

Information Key

The Information Key is served as the default button for information. This will display copywrite and current

firmware version information. Press the key to exit at any time.

Battery and Charging

When the battery is almost completely drained, a low battery icon will blink and be shown on the display.

After this, the Audio Guide 2 will automatically shut down after 20 seconds. Please place the Audio Guide

2 on the charger as soon as possible.

Fast Forward/Skip and Rewind/Last Track

While playing audio commentary pressing and holding will cause the commentary to Fast Forward.

Pressing and holding will cause the commentary to Rewind.

If Commentary is not currently playing, the button will cause the Audio Guide 2 to jump to the next

track. This will cause the Audio Guide 2 to automatically begin playing that track. the button will

cause the Audio Guide 2 to jump to the Last Track. This will cause the Audio Guide 2 to automatically

begin playing that track.

The Audio Guide 2 will always move forward or backward to play the next track that contains Audio

Commentary. If the tracks 1, 4, 52 and 9999 contain commentary, these are the only tracks that the Audio

Guide 2 will recognize. If the Skip button is pressed while on Track 9999, it will loop to Track 1. The same

is true of pressing Last Track while on track 1.

2.3 Alarm and Trigger Systems (Optional)

Alarm

When the alarm is triggered by coming near an alarm loop, the Audio Guide 2 will emit a beeping sound.

The LED on the top of the Audio Guide 2 will light RED. The Audio Guide Is now LOCKED. The beeping

can be stopped by holding the button and pressing . This will stop the beeping, but the Audio Guide

will still be in LOCKED mode.

To take the Audio Guide 2 out of LOCKED mode, set the Audio Guide 2 into the charger for at least 5

seconds.

If the Audio Guide 2 has not been set in the charger for at least 24 hours, it will automatically enter

LOCKED mode, as the Audio Guide “thinks” it may have been stolen.

Alarm Loop Controller

The Alarm Loop Controller (Optional Unit E-AG2-TRG-ALM) allows the setup of a perimeter alarm for the

Audio Guide 2 system. When triggered, the Audio Guide 2 will act as above. The Alarm Loop Controller

also allows a loop to be placed around audio guides in the charger. This allows

IR Triggering

The Audio Guide 2 Is built with an IR triggering function. To use this function, you will need to install an

infrared trigger. (Optional, Unit E-AG2-TRG-IR) Infrared triggers are directional line-of-sight triggers that

must be able to “see” the Audio Guide to operate. Each IR trigger can only trigger one audio track

number.

RF Triggering

The Audio Guide 2 has an optional built in Radio Frequency module (Optional E-AG2-TRG-RF). RF

triggers are omnidirectional triggers (the signal travels in all directions) and will trigger all Audio Guides

within range of the trigger to play specified audio content. Each RF trigger can only trigger one audio

track number.

RFID Triggering

RFID triggering is a system that is very similar to RF triggering. (Optional E-AG2-TRG-ID) “Radio

Frequency Identification” is a low-power RF signal that requires the user to bring the Audio Guide within 5

cm of the trigger to operate. These are particularly useful when there are going to be many exhibits in a

smaller space. Each RFID trigger can only trigger one audio track number.

Triggered Shutdown

Using any triggering device, you can signal all receiving Audio Guide 2 systems to shut down. Set the

“track number” to four zeroes, “0000”. Any Audio Guide 2 that comes within the trigger range will

automatically shut down. This is best used with the RFID Triggering option where the units are returned

after a tour is completed.

3 Troubleshooting

No Sound

 Make sure the Audio Guide is uploaded / duplicated with content.

 Make sure Memory Card is available in the device.

No Picture

 Make sure Audio Guide is uploaded / Duplicated with picture content.

 Make sure Memory Card is available in the device.

Failed to turn ON

 Make sure Li-Po battery is properly plugged in properly.

 Check your Li-Po battery for charge.

My guide randomly turns off during my tour

 Ensure that none of your tour Triggers are set to “0000” (This will shut off the units)

 Ensure that the device has not passed the turn-off timeout (See Software Manual)

Maintainance

1) Do not operate your Audio Guide in constant high temperature or high humidity for long periods of

time

2) Charge your Audio Guide for at least 8 hours for the initial battery charge.

3) Charge your Audio Guide at least once a month when storing it for a long period of time.

4) Do not change the Li-Po battery by yourself. Contact your dealer for service and safety

information.

4 Specifications

Audio Format

MPEG-1 Audio Layer 3

Picture Format

128x72 pixel (Jpeg, BMP)

Battery

Li-Po, 1200 mAh

S/N Ratio

< 85 db

T.H.D

< 0.3%

Frequency Response

100hz-20khz

Ambient Temperature

-10C - +50C

Display

OLED, 262k colours

Language folder code

951-982

Audio track code

0001 - 9999

Memory

Built-in SD card (2GB) can be upgraded to 16GB

Auto Playback

Yes

Alarm

Yes

Internal Speaker

8 Ohm,1W

Earphone Jack

2 x 3.5mm (Stereo)

Charging time

4.5 Hours

Dimensions

29.6 x 58.3 x 200mm

Weight

180g (with battery)

5 Warranty Policies

Basic Product Warranty (“Basic Warranty”)

Warranties are limited to physical defects in the materials, parts and workmanship for a period of 12

months from the date of purchase, or installation and commissioning (whichever is later). Not covered by

AudioConexus warranties are accessories, batteries and other consumables. Abnormal conditions,

deliberate abuse and damage due to accidents, operator’s error, or unauthorized service attempts are

excluded from any warranty claims.

Under the warranty; AudioConexus will repair, or at its option, replace the product at no charge, providing

a Return Merchandise Authorization (RMA) number is first obtained from an authorized AudioConexus

Service Department.

Under no circumstances will AudioConexus or any of its Authorized Service Departments accept delivery

of merchandise returned without an AudioConexus issued RMA number.

Products should be returned in their original package when possible, or otherwise suitably protected to

avoid shipping damage. The AudioConexus Service Department shall be the sole final authority to

determine the validity of all warranty issues. The customer assumes the cost of shipping to an

AudioConexus Service Department. AudioConexus will return all warranty repaired product

postage/shipping pre-paid.

This Basic Warranty Plan offered by AudioConexus, is the customer’s only warranty remedy concerning

the product. All other representations, warranties or conditions, expressed or implied, written or oral,

including any warranties of merchantability, fitness for a particular purpose, or non-infringement, are

expressly excluded.

In no event will AudioConexus be liable for direct, indirect, special, incidental or consequential damages

resulting from any defect in the product or from its use, even if advised of the possibility of such damages.

AudioConexus will provide the customer with a repair quotation for customer approval prior to repair for

all products returned out of warranty or as a result of deliberate damage or misuse.

AudioConexus warrants all service repairs and replacements for 90 days from the date of return to the

customer. This warranty specifically excludes unrelated additional defects or failures. Otherwise the same

general provisions of the product warranties apply.

Any unauthorized alterations to an AudioConexus product or system, including but not limited to:

adjustments, attempted repairs, tests, addition of accessories, addition or removal of components must

first be authorized in writing by an authorized AudioConexus Service Department. Failure to obtain written

approval in advance of afore stated adjustment(s) or alteration(s) will render any remaining warranty null

and void.

Terms and Conditions-Standard One Year Warranty

1.DEFINITIONS

In these terms and conditions "Customer" means the person, individual, Firm,

Company or Corporation placing an order and “Equipment" refers to hardware,

software and services. "Contract" means any quotation, contract documentation,

purchase order or order acknowledgement.

2.GENERAL

PROVISIONS

These terms and conditions shall prevail over any printed or conflicting terms

contained in the Customer’s Purchase Order and may be modified or waived only by a

written agreement signed by authorized representatives of the Seller.

3.PRICE

Prices quoted are [firm for a period of (30) days on hardware and software] from

quotation date, subject to the following:

(a) errors and omissions being corrected;

(b) Canadian customers will have applicable taxes added on the invoice;

own governments;

(d) Delivery or installation will be charged in addition to the prices quoted unless it is

already explicitly included in the quotation.

4.DELIVERY

Whilst every reasonable effort will be made to meet any stipulated delivery date,

delivery will not form part of the contract. In no event shall AudioConexus be liable

for loss of profits, injury to goodwill or any special or consequential damage for any

delay or non-performance. If the Customer fails to accept goods or services at the

appointed time, then they shall be responsible for all storage charges and cost of

further delivery. Invoices will be submitted to the Customer for repeat shipping

charges.

5.PAYMENT

Unless otherwise specifically agreed in writing, payment shall be made as hereafter

provided:

(a) Software and Hardware; Payment against pro-forma invoice or quotation prior to

dispatch or payment on delivery.

(b) Specific terms for each project and/or Customer will be detailed with the pro-

forma invoice or quotation. If terms are not specified, 50% shall be payable with the

customer purchase order and balance shall be due at the date of shipping, such

balance to include all shipping costs, applicable taxes and additional fees for

services requested by Customer.

on the outstanding balance.

(d) Unless agreed in writing, all preliminary work carried out at the Customer’s

request will be charged. Written proposals requested by the Customer, for further

work will be charged at our standard daily rate of $750.00 USD, (plus travel

expenses) unless alternative terms are agreed in writing.

6.INTELLECTUAL

PROPERTY RIGHTS

All specifications, drawings, technical descriptions, other information and “know-

how” submitted with or in connection with all AudioConexus products and systems

whenever supplied shall at all times be treated by the Customer as confidential and

shall not without written consent be used by the Customer except for the purposes

of:

(a) Training and technical support services to the Customer’s maintenance

department in support of the product with the approval of AudioConexus.

Extended Warranty Plan

AudioConexus provides Extended Warranty Plans for many products and systems. The same warranty

policies apply to all Extended Warranty Plans as detailed above under Basic Product Warranty.

Extended Warranty Plan terms and costs vary. AudioConexus will provide the customer with specific

Extended Warranty Plan costs, product specific upon request.

All Extended Warranty Plans must be purchased at the time of equipment purchase.

Extended Warranty Plans extend Basic Product Warranty to a period of 2 years from date of purchase,

unless otherwise approved in advance by AudioConexus.

6 Contact Us

For support or information, please contact us via telephone, email or using the AudioConexus Helpdesk.

The AudioConexus Help Desk is a new method of tracking queries and replies that allows all parties

involved to track questions, issues and solutions. Please feel free to add yourself as a contact for your

company within the system to allow yourself to create “Support Tickets”. AudioConexus staff will

recognize and begin assisting customer needs on any new tickets within 24 business hours

Our primary office hours are 9:00AM to 5:00PM Eastern Standard Time. Helpdesk tickets will be

answered within 24 business hours.

(613) 507-1300

Support@AudioConexus.com

audioconexus.freshdesk.com/support/login

Listen Technologies Audio User manual

Listen Technologies Audio User manual

Listen Technologies Audio User manual

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