GMC Sierra 3500HD 2010 Owner's manual

2010 GMC Sierra Owner Manual M
In Brief . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Instrument Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Initial Drive Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Vehicle Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Performance and Maintenance . . . . . . . . . . . . . . . . . . 1-32
Seats and Restraint System . . . . . . . . . . . . . . . . . . . . . . 2-1
Head Restraints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Safety Belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Child Restraints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-39
Airbag System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-73
Restraint System Check . . . . . . . . . . . . . . . . . . . . . . . . . 2-94
Features and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Doors and Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Theft-Deterrent Systems . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Starting and Operating Your Vehicle . . . . . . . . . . . . . 3-23
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-60
Object Detection Systems . . . . . . . . . . . . . . . . . . . . . . . 3-64
Universal Home Remote System . . . . . . . . . . . . . . . . 3-73
Storage Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-80
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-83
Instrument Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Instrument Panel Overview . . . . . . . . . . . . . . . . . . . . . . . 4-3
Climate Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Warning Lights, Gauges, and Indicators . . . . . . . . . 4-29
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . 4-50
Audio System(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-85
Driving Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Your Driving, the Road, and the Vehicle . . . . . . . . . . 5-2
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-48
Service and Appearance Care . . . . . . . . . . . . . . . . . . . 6-1
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Checking Things Under the Hood . . . . . . . . . . . . . . . 6-14
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-54
Four-Wheel Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-56
Front Axle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-58
Noise Control System . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-59

2010 GMC Sierra Owner Manual M
Headlamp Aiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-60
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-63
Windshield Wiper Blade Replacement . . . . . . . . . . . 6-69
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-70
Appearance Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-121
Vehicle Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-128
Electrical System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-129
Capacities and Specifications . . . . . . . . . . . . . . . . . . 6-137
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Customer Assistance Information . . . . . . . . . . . . . . . 8-1
Customer Assistance and Information . . . . . . . . . . . . 8-2
Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Vehicle Data Recording and Privacy . . . . . . . . . . . . . 8-19
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i-1

GENERAL MOTORS, GM, the GM Emblem, GMC,

the GMC Truck Emblem, and the name SIERRA

are registered trademarks of General Motors.

This manual describes features that may or may not

be on your specific vehicle either because they are

options that you did not purchase or due to changes

subsequent to the printing of this owner manual. Please

refer to the purchase documentation relating to your

specific vehicle to confirm each of the features found

on your vehicle. For vehicles first sold in Canada,

substitute the name “General Motors of Canada

Limited” for GMC Division wherever it appears in this

manual.

If the vehicle has the DURAMAX

®

Diesel engine, refer

to the DURAMAX

®

Diesel supplement for additional and

specific information on this engine.

Keep this manual in the vehicle for quick reference.

Canadian Owners

Propriétaires Canadiens

A French language copy of this manual can be obtained

from your dealer or from:

On peut obtenir un exemplaire de ce guide en français

auprès du concessionnaire ou à l'adresse suivante:

Helm, Incorporated

P.O. Box 07130

Detroit, MI 48207

1-800-551-4123

Numéro de poste 6438 de langue française

www.helminc.com

Index

To quickly locate information about the vehicle, use the

index in the back of the manual. It is an alphabetical list

of what is in the manual and the page number where it

can be found.

iii

Litho in U.S.A.

Part No. 25854759 B Second Printing

©

Safety Warnings and Symbols

Warning messages found on vehicle labels and in this

manual describe hazards and what to do to avoid or

reduce them.

Danger indicates a hazard with a high level of risk

which will result in serious injury or death.

Warning or Caution indicates a hazard that could result

in injury or death.

{

WARNING:

These mean there is something that could hurt

you or other people.

Notice: This means there is something that could

result in property or vehicle damage. This would not

be covered by the vehicle's warranty.

A circle with a slash

through it is a safety

symbol which means “Do

Not,” “Do not do this,” or

“Do not let this happen.”

Vehicle Symbols

The vehicle has components and labels that use

symbols instead of text. Symbols are shown along with

the text describing the operation or information relating

to a specific component, control, message, gauge,

or indicator.

M : This symbol is shown when you need to see your

owner manual for additional instructions or information.

* : This symbol is shown when you need to see a

service manual for additional instructions or information.

iv

Vehicle Symbol Chart

Here are some additional symbols that may be found on

the vehicle and what they mean. For more information

on the symbol, refer to the index.

0 : Adjustable Pedals

9 : Airbag Readiness Light

# : Air Conditioning

! : Antilock Brake System (ABS)

g : Audio Steering Wheel Controls or OnStar

®

$ : Brake System Warning Light

" : Charging System

I : Cruise Control

B : Engine Coolant Temperature

O : Exterior Lamps

# : Fog Lamps

. : Fuel Gauge

+ : Fuses

i : Headlamp High/Low-Beam Changer

j : LATCH System Child Restraints

* : Malfunction Indicator Lamp

: : Oil Pressure

g : Outside Power Foldaway Mirrors

} : Power

/ : Remote Vehicle Start

> : Safety Belt Reminders

7 : Tire Pressure Monitor

_ : Tow/Haul Mode

F : Traction Control

M : Windshield Washer Fluid

v

2 NOTES

vi

Section 1 In Brief
Instrument Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Instrument Panel (Base/Uplevel Version) . . . . . . . . 1-2
Instrument Panel (Premium Version) . . . . . . . . . . . . 1-4
Initial Drive Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Remote Keyless Entry (RKE) System . . . . . . . . . . . 1-6
Remote Vehicle Start . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Seat Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Heated Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Head Restraint Adjustment . . . . . . . . . . . . . . . . . . . . 1-12
Safety Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Sensing System for Passenger Airbag . . . . . . . . . 1-13
Mirror Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Steering Wheel Adjustment . . . . . . . . . . . . . . . . . . . . 1-16
Throttle and Brake Pedal Adjustment . . . . . . . . . . 1-16
Interior Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Exterior Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Windshield Wiper/Washer . . . . . . . . . . . . . . . . . . . . . . 1-18
Climate Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Four-Wheel Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
Vehicle Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Radio(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Satellite Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Portable Audio Devices . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Steering Wheel Controls . . . . . . . . . . . . . . . . . . . . . . . 1-25
Bluetooth
®
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26
Driver Information Center (DIC) . . . . . . . . . . . . . . . . 1-27
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28
Rear Vision Camera (RVC) . . . . . . . . . . . . . . . . . . . . 1-29
Ultrasonic Parking Assist . . . . . . . . . . . . . . . . . . . . . . 1-29
Power Outlets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29
Universal Remote System . . . . . . . . . . . . . . . . . . . . . 1-30
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30
Performance and Maintenance . . . . . . . . . . . . . . . . . . 1-32
StabiliTrak
®
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32
Tire Pressure Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32
Engine Oil Life System . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Fuel E85 (85% Ethanol) . . . . . . . . . . . . . . . . . . . . . . . 1-33
Driving for Better Fuel Economy . . . . . . . . . . . . . . . 1-34
Roadside Assistance Program . . . . . . . . . . . . . . . . . 1-34
OnStar
®
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
1-1

Instrument Panel

Instrument Panel (Base/Uplevel Version)

1-2

A. Outlet Adjustment on page 4‑29.

B. Turn Signal/Multifunction Lever on page 4‑4.

C. Driver Information Center (DIC) Buttons. See

Driver Information Center (DIC) on page 4‑50.

D. Hazard Warning Flashers on page 4‑3.

E. Instrument Panel Cluster on page 4‑30.

F. Shift Lever. See Automatic Transmission

Operation

on page 3‑30

. Tow/Haul Selector

Button (If Equipped). See Tow/Haul Mode

on

page 3‑36

. Range Selection Mode (Allison

Transmission and Hydra-Matic

®

6‐Speed Button

(If Equipped). See Automatic Transmission

Operation on page 3‑30.

G. Audio System(s) on page 4‑85.

H. Instrument Panel Storage on page 3‑81.

I. Integrated Trailer Brake Controller (If Equipped).

See Towing a Trailer on page 5‑55.

J. Exterior Lamps on page 4‑10.

K. Hood Release on page 6‑15.

L. Parking Brake on page 3‑54.

M. Dome Lamp Override

on page 4‑15

. Dome

Lamps

on page 4‑15

. Fog Lamps

on page 4‑14

(If Equipped).

N. Cruise Control on page 4‑7.

O. Tilt Wheel on page 4‑3.

P. Horn on page 4‑3.

Q. Audio Steering Wheel Controls

on page 4‑148

(If Equipped).

R. Automatic Transfer Case Control (If Equipped).

See Four-Wheel Drive on page 3‑39.

S. Ashtray (If Equipped). See Ashtray(s) and

Cigarette Lighter on page 4‑19.

T. StabiliTrak

®

System

on page 5‑6

(If Equipped).

Ultrasonic Rear Parking Assist (URPA)

on

page 3‑64

(If Equipped). Pedal Adjust Button

(If Equipped). See Adjustable Throttle and Brake

Pedal

on page 3‑28

. Heated Windshield Washer

Fluid Button (If Equipped). Windshield Washer

on

page 4‑7

.

U. Accessory Power Outlet(s) on page 4‑17.

V. Climate Control System (With Heater Only)

on

page 4‑19

or Climate Control System (With Air

Conditioning)

on page 4‑20

and Dual Automatic

Climate Control System on page 4‑23.

W. Power Take Off (PTO) Control (If Equipped).

See Power Take Off (PTO) in the Duramax Diesel

Supplement Index.

X. Passenger Airbag Off Control (If Equipped).

See Airbag Off Switch on page 2‑83.

Y. Glove Box on page 3‑80.

1-3

Instrument Panel (Premium Version)

1-4

A. Outlet Adjustment on page 4‑29.

B. Turn Signal/Multifunction Lever on page 4‑4.

C. Instrument Panel Cluster on page 4‑30.

D. Hazard Warning Flashers

on page 4‑3

.

E. Shift Lever. See Automatic Transmission Operation

on page 3‑30

.

F. Tow/Haul Mode

on page 3‑36

(If Equipped).

G. Driver Information Center (DIC) Buttons. See

Driver Information Center (DIC) on page 4‑50.

H. Audio System(s) on page 4‑85.

I. Exterior Lamps on page 4‑10.

J. Integrated Trailer Brake Controller (If Equipped).

See Towing a Trailer on page 5‑55.

K. Dome Lamp Override

on page 4‑15

. Dome Lamps

on page 4‑15

.

L. Automatic Transfer Case Control. (If Equipped).

See Four-Wheel Drive on page 3‑39.

M. Hood Release on page 6‑15.

N. Parking Brake on page 3‑54.

O. Cruise Control on page 4‑7.

P. Tilt Wheel on page 4‑3.

Q. Horn on page 4‑3.

R. Audio Steering Wheel Controls on page 4‑148.

S. Climate Control System (With Heater Only)

on

page 4‑19

or Climate Control System (With Air

Conditioning)

on page 4‑20

or Dual Automatic

Climate Control System

on page 4‑23

(If Equipped).

T. Accessory Power Outlet(s)

on page 4‑17

.

Cigarette Lighter (If Equipped). See Ashtray(s) and

Cigarette Lighter

on page 4‑19

.

U. StabiliTrak

®

System

on page 5‑6

(If Equipped).

Pedal Adjust Button (If Equipped). See Adjustable

Throttle and Brake Pedal

on page 3‑28

. Ultrasonic

Rear Parking Assist (URPA)

on page 3‑64

(If Equipped). Heated Windshield Washer Fluid

Button (If Equipped). See Windshield Washer

on

page 4‑7

.

V. Passenger Airbag Off Control (If Equipped).

See Airbag Off Switch on page 2‑83.

W. Glove Box on page 3‑80.

1-5

Initial Drive Information

This section provides a brief overview about some of

the important features that may or may not be on your

specific vehicle.

For more detailed information, refer to each of the

features which can be found later in this owner manual.

Remote Keyless Entry (RKE) System

The RKE transmitter is used to remotely lock and

unlock the doors from up to 60 m (195 feet) away from

the vehicle.

Press K to unlock

the driver door.

Press

K again within

three seconds to unlock

all remaining doors.

Press

Q to lock all doors.

Lock and unlock feedback can be personalized.

Press

L and release to locate the vehicle.

Press

L and hold for more than two seconds to sound

the panic alarm.

Press

L again to cancel the panic alarm.

See Keys

on page 3‑3

and Remote Keyless Entry

(RKE) System Operation on page 3‑5.

Remote Vehicle Start

With this feature the engine can be started from outside

of the vehicle.

Starting the Vehicle

1. Aim the RKE transmitter at the vehicle.

2. Press

Q.

3. Immediately after completing Step 2, press and

hold

/ until the turn signal lamps flash.

When the vehicle starts, the parking lamps will turn on

and remain on as long as the engine is running. The

doors will be locked and the climate control system may

come on.

1-6

The engine will continue to run for 10 minutes. Repeat

the steps for a 10-minute time extension. Remote start

can be extended only once.

Canceling a Remote Start

To cancel a remote start:

.

Aim the RKE transmitter at the vehicle and press

and hold

/ until the parking lamps turn off.

.

Turn on the hazard warning flashers.

.

Turn the ignition on and then back off.

See Remote Vehicle Start on page 3‑7.

Door Locks

There are several ways to lock and unlock the vehicle.

From outside, use the Remote Keyless Entry (RKE)

transmitter or the key in the driver door. From inside,

use the power door locks or the manual door locks.

To lock or unlock the door with the manual locks, push

down or pull up on the manual lock knob.

Power Door Locks

If available, these switches are located on the front

doors.

K : Press to unlock the doors.

Q : Remove the key from the ignition and press to lock

the doors.

For more information, see:

.

Programmable Automatic Door Locks

on

page 3‑11

.

Rear Door Security Locks on page 3‑12.

Windows

Turn the hand crank on each door to manually raise or

lower the manual windows.

1-7

Power Windows

Crew Cab Shown

If available, the power

window switches are

located on each of the

side doors in the front and

rear, if equipped.

The driver door has a switch for the passenger window

and rear windows as well.

Press the switch to lower the window. Pull the switch up

to raise it.

For more information, see:

.

Windows on page 3‑16.

.

Power Windows on page 3‑17.

Power Sliding Rear Window

On vehicles with a power

sliding rear window, the

switch is located in the

overhead console.

The power sliding rear window cannot be operated

manually. Push or pull the switch to open or close the

window.

1-8

Seat Adjustment

Front Seats

Manual Seats

If the vehicle has a manual seat, it can be moved

forward or rearward.

1. Lift the bar to unlock

the seat.

2. Slide the seat to the

desired position and

release the bar.

Try to move the seat with your body to be sure the seat

is locked in place.

See Manual Seats on page 2‑4.

Power Seats

If equipped, the power seat controls are located on the

outboard side of the front seats.

Move the seat forward or rearward by sliding the control

forward or rearward.

Raise or lower the front or rear part of the cushion by

moving the front or rear part of the control up or down.

Raise or lower the entire seat by moving the entire

control up or down.

See Power Seats on page 2‑5.

1-9

Manual Lumbar

If equipped, this control is

located on the outboard

side of the seat.

Increase or decrease lumbar support by turning the

knob forward or rearward.

Power Lumbar

If equipped, this control is located on the outboard side

of the seat.

On vehicles with two-way lumbar, press and hold the

top of the control to increase lumbar support. To

decrease, press and hold the bottom of the control.

On vehicles with four-way lumbar, press and hold the

front of the control to increase lumbar support. To

decrease, press and hold the rear of the control. To

raise the height of the support, press and hold the top of

the control. To lower, press and hold the bottom of the

control. See Power Lumbar on page 2‑7.

1-10

Manual Reclining Seatbacks

If equipped, this control is located on the outboard side

of the seat.

To recline the seatback:

1. Lift the recline lever.

2. Move the seatback to the desired position, then

release the lever to lock the seatback in place.

3. Push and pull on the seatback to make sure it is

locked.

See Reclining Seatbacks on page 2‑10.

Power Reclining Seatbacks

If available, this control is located on the outboard side

of the seat.

To recline the seatback, tilt the top of the control

rearward.

To bring the seatback forward, tilt the top of the control

forward.

See Reclining Seatbacks on page 2‑10.

1-11

Memory Features

This vehicle may have the memory package.

The controls for this

feature are located on the

driver door, and are used

to program and recall

memory settings for the

driver seat, outside

mirrors, and the

adjustable throttle and

brake pedal feature.

For more information, see Memory Seat, Mirrors, and

Pedals on page 2‑8.

Heated Seats

On vehicles with heated front seats, the controls are

located on the driver and passenger doors.

I : Press to heat the seatback only.

J : Press to heat the seat and seatback.

The light on the button will come on to indicate that the

feature is working. Press the button to cycle through the

temperature settings of high, medium, and low and to

turn the heat to the seat off. Indicator lights will show

the level of heat selected: three for high, two for

medium, and one for low.

See Heated Seats on page 2‑8.

Head Restraint Adjustment

Do not drive until the head restraints for all occupants

are installed and adjusted properly.

For more information see Head Restraints

on

page 2‑3

.

1-12

Safety Belt

Refer to the following sections for important information

on how to use safety belts properly.

.

Safety Belts: They Are for Everyone on page 2‑16.

.

How to Wear Safety Belts Properly on page 2‑21.

.

Lap-Shoulder Belt on page 2‑30.

.

Lower Anchors and Tethers for Children (LATCH)

on page 2‑49

.

Sensing System for Passenger

Airbag

The passenger sensing system, if equipped, turns off

the right front passenger frontal airbag under certain

conditions. The driver airbags, seat‐mounted side

impact airbags and roof‐rail airbags are not affected

by this.

If the vehicle has one of the indicators pictured in the

following illustrations, then the vehicle has a passenger

sensing system for the right front passenger position

unless there is an airbag off switch located in the

glove box.

If there is an airbag off switch, the vehicle does not

have a passenger sensing system. See Airbag Off

Switch

on page 2‑83

for more information.

1-13

The passenger airbag status indicator will be

visible on the overhead console when the vehicle

is started.

United States Canada

See Passenger Sensing System

on page 2‑86

for

important information.

Mirror Adjustment

Exterior Mirrors

Vehicles with outside

power mirrors and

foldaway mirrors have

controls located on the

driver door.

1. Press (A) or (B) to select the driver or passenger

side mirror.

2. Press one of the four arrows located on the control

pad to adjust the mirror.

3. Press either (A) or (B) again to deselect the mirror.

1-14

Page is loading ...

GMC Sierra 3500HD 2010 Owner's manual

This manual is also suitable for

GMC Sierra 3500HD 2010 Owner's manual

Related papers