Hi There!
Thanks for your purchase. If you have any questions, pls send your order ID and send videos of
your problem to us:WOCKODER_2019@163.com. We will check and help you solve your problem,
if the problem cannot be solved we will send you a new replacement or you can request a refund.
Any other questions please feel free to contact us.
Best wishes
WOCKODER Customer Service
Here
’
re some common solutions during the use of the turntable. Hope these will help you.
Q: What should be in this package include?
A: This package includes a wood color vintage record player, a 5V 1.5A power adapter, and user
instructions. If you are missing an accessory, please feel free to contact our after-sales
team:WOCKODER_2019@163.com
Q: I had missed my power cord. What is the voltage and amperage of the power cord?
A: The voltage runs with 110-240 V, and the power cord should be 5V 1.5A.
Q: What should I do if the turntable plastic cover cracked?
A:
Please
con
tact
us
at
WOCKO
DER_20
[email protected]om
to
get
a
free
cover
replacement
.
Q: Can I use external speakers?
A: You can use the RCA line to connect the external speakers, and this record player can easy to
connect the Bluetooth(this record player only supports Bluetooth input and does not support
Bluetooth output, which means you can connect your phone via Bluetooth, but if you want to
connect an external speaker, you need to connect via RCA Cable. If you want to use headphones
to listen to music, you need to use a wired headset to insert the headphone jack on the record
player.)
Q: Why the black part of my record player looks separated?
A: We built-in spring design is added to our record player, all products are the same, it is normal
design to play.
Q: What should I do if the turntable keeps wobbling?
A: There are built-in springs inside the turntable to reduce absorption in order to protect the
turntable, so it's normal for little up and down slightly.
Q: What should I do when the sound does not play properly(skip)?
A: There're 3 reasons to make this happen:
① The stylus is not in the middle of the cartridge because when we remove the cover the stylus,
our hands will touch it unconsciously. Please make it back to the middle.
② The record vinyl is damaged because of long-time use and scratches on the surface. Pls try
another vinyl.