XFX Radeon
Why do I only get a black screen at boot and no video signal to my monitor?
Generally your graphics card should auto detect the device that is connected to the monitor however
in some cases it might still be defaulted to your integrated graphics card which is the motherboards
video output.
If you were previously using an integrated video device on the computer, connect the monitor cable
back to the port that you used to connect to on your motherboard. Boot up into the motherboard's
BIOS settings, consulting your motherboard's documentation if necessary, to disable the integrated
video card, save the settings, and then reboot with the monitor cable connected to your new video
card.
If that doesn't work, try swapping out your system RAM and running each stick one slot at a time and
one stick at a time.
Also, make sure that the power supply meets the minimum requirements of the video card. More
important than the wattage will be how many Amps are available on the 12v power rail of the power
supply. You can check this on the power supply unit itself by removing the side of the case. The label
on the power supply will list the 3v, 5v, and 12v power rails. Add up the number of Amps listed next to
any 12v rails listed and make sure that the total is greater than or equal to the minimum required listed
on the side of your product box.
If you are using two or more graphics cards, only one of the graphics cards may be assigned as the
primary graphics card which the system will default to. If this is the case, you will need to try different
ports on either card to see if it is detected. Generally, the PCI slot closest to the CPU is the primary,
however previous settings may have changed that so check your settings both in your BIOS and driver
utility software to see what your current configuration is.
Does water-cooling or installing a third party cooling solution on my video card void the warranty?
For VEGA class products, it is recommended not to touch the cooling solution or thermal paste, the VEGA
GPU and HBM memory are very sensitive and can be easily damaged compared to previous GPUs.
For non-VEGA products, installing third party cooling solutions does not void warranty. Just be sure to
keep the original cooling solution as it will have to be on the card if it is ever sent in for RMA. Products
returned to XFX must be fully assembled with the original thermal solution (heatsink, fansink, etc) that
was installed at the time of purchase.
XFX graphics card were designed to perform optimally with our manufacturers thermal solutions,
however you may feel the need to push your performance higher than what we have designed it for,
so we can only gurantee the performance and quality of the product as it was originally intended so
you should keep in mind that over clocking your graphics card and the use of water cooling solutions is
at your own risk and that damage to the card via improper use such as unregulated power overages
will not be covered. Any physical damage such as burn marks or damaged PCB will void ALL warranties.
This modder friendly policy only applies to the United States and Canada.
Why does my XFX graphics card run hot?
Video card temperatures typically range from 40C to 80C. Most high end video cards such as the
Radeon 6000, 7000 and R Series typically display temperatures 50-70C idle and up to 80C-90C at load.
The latest 7000 series cards run hotter than most and can reach a maximum of 105C. The heat sink and
fan assemblies attached to the video cards are specifically designed to reduce temperatures as much
as possible. If you are having trouble with heat we recommend turning your fan speed up to 100% your
AMD Catalyst software under the Overdrive section where you can tune your graphics card or you can
adjust your voltage and clock speeds to find the optimal performance to heat ratio.
Do I have to uninstall my NVIDIA drivers if I'm replacing it with a new Radeon Graphics card?
It is generally recommended that you remove existing NVIDIA software and drivers because they share
some applications that may have conflicts such as the Direct X drivers.
Follow these steps if your upgrading from a previous Nvidia based on graphics card:
We strongly recommend that you uninstall the previous video card drivers before installation of any
new ones. This is done through the "Add/Remove Programs" menu in the control panel, also known as
"Programs and Features" in Vista/Win7. You will need to remove the Nvidia display drivers and physx.
You may want to also wipe out any and all software associated with your NVIDIA graphics card(s). To
do this follow the instructions, step by step, below:
Click on the Start Menu
Click on Add/Remove Applications
Scroll Down and you should see a set of NVIDIA applications
One at a time, click on the application and then choose remove from the button at the top of the
window. Wait for each process to complete before beginning the removal of the next application.
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