Avaya PSN000642u User manual

Brand: Avaya

Model: PSN000642u

Type: User manual

Avaya PSN000642u is an enterprise-grade product support notice that provides important information for troubleshooting network connectivity issues. With Avaya PSN000642u, users can quickly identify and resolve problems related to network cards and 802.1Q VLAN tags in packet capture. Specifically, this product support notice addresses issues with certain Broadcom and Intel network cards that may not show 802.1Q VLAN tags in packet capture tools like Ethereal.

PSN #

PSN000642u

Publication date

30-Mar-2006

Issue #

Issue date

1-Feb-2006

Severity/risk level

Medium

Urgency When convenient

Name of problem

Network cards and 802.1Q VLAN tags in packet capture

Products affected

4600 Series IP Telephones - All versions - all releases

Problem description

Some Broadcom and Intel Network cards DO NOT show any 802.1Q VLAN tags in packet capture (e.g. Ethereal):

e.g

Broadcom 570x Gigabit integrated adapter (Dell Laptop)

Driver 8.48.0.0 Date 10/31/05

Intel PRO/1000 MT Mobile Connection (IBM T41 Laptop)

Driver 8.6.11.0 date 6/29/2005

Broadcom NetXtreme 57xx Gigabit Controller (Dell Desktop)

Driver 8.48.0.0 Date 10/31/05

Following Network cards DO show 802.1Q VLAN tags in packet capture:

3Com 10/100 mini PCI Ethernet adapter (Dell Laptop)

Driver 1.21.0.1 Date 7/21/2001

3Com Megahertz Model 3CXFE575BT (PCMCIA Card)

Driver 2.60.500.20

3Com EtherLink 10/100 PCI TX NIC 3C905B-TX (PCI Card)

Driver 4.31.0.0 Date 8/13/2002

Resolution

Workaround or alternative remediation

For Intel Cards, look at Intel Support site:

http://support.intel.com/support/network/sb/CS-005897.htm

For Broadcom Cards:

First update driver to latest version.

There is a registry key under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet that can be set to cause the driver

and chip not to strip the 802.1Q headers.

In order to set that key, you need to find the right instance of the driver in Registry Editor and set that key for it.

You can do this by doing following:

1. Run the Registry Editor (regedt32).

2. Search for "TxCoalescingTicks" under "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet" and ensure this is

the only instance that you have.

3. Right-click on the instance number (eg. 0008) and add a new string value.

4. Enter "PreserveVlanInfoInRxPacket" and give it the value "1".

Save and Reboot

This should set you up to be able to sniff the VLAN tag information.

Remarks

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Backup before applying the patch

n/a

Download

n/a

Patch install instructions Service-interrupting?

n/a No

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

Security risks

n/a

Avaya Security Vulnerability Classification

Not Susceptible

Mitigation

n/a

For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional

support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.

Avaya Support Contact Telephone

U.S. Remote Technical Services – Enterprise 800-242-2121

U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888

U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099

BusinessPartners for Small Medium Product Please contact your distributor.

Canada 800-387-4268

Caribbean and Latin America 786-331-0860

Europe, Middle East, and Africa 36-1238-8334

Asia Pacific 65-6872-8686

Disclaimer: ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED “AS IS”.

AVAYA INC., ON BEHALF OF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES (HEREINAFTER COLLECTIVELY REFERRED TO

AS “AVAYA”), DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE, AVAYA MAKES NO REPRESENTATIONS

OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS’

SYSTEMS. IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION

WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL

DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF

SUCH DAMAGES.

THE INFORMATION PROVIDED HERE DOES NOT AFFECT THE SUPPORT AGREEMENTS IN PLACE FOR AVAYA PRODUCTS.

SUPPORT FOR AVAYA PRODUCTS CONTINUES TO BE EXECUTED AS PER EXISTING AGREEMENTS WITH AVAYA.

All trademarks identified by ® or

are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of

their respective owners.

Avaya PSN000642u User manual

Avaya PSN000642u User manual

Avaya PSN000642u User manual

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