Avocent ACS32 Supplementary Manual

Brand: Avocent

Model: ACS32

Type: Supplementary Manual

OVERVIEW

The Internet connectivity, Web hosting and server rental business is extremely

competitive, as Strato knows all too well. The company has used aggressive pricing

and innovative service features to grow its business from a fledging startup to the

low-cost market leader with more than 1 million active hosted Web pages and 2

million domains.

Strato's growth is due, in part, to its innovative use of out-of-band management tools

supported by Cyclades

ACS advanced console servers and Cyclades PM intelligent

power distribution units (IPDUs). Building on the success of their dedicated server

offering for individuals and small businesses, Strato introduced remote access and

management as a product feature and differentiator – a move that has helped them

grow their revenues and enhance their competitive positioning.

CHALLENGE

Long before Strato offered a remote access and management feature to its server

rental customers, the company used Cyclades

ACS advanced console servers to

access and manage its data center equipment in Karlsruhe. The company recognized

the merits of out-of-band management, especially in regards to configuring and

maintaining servers, and providing a level of service quality that customers

demanded.

As Strato grew – adding a data center in Berlin that accommodates up to 30,000

servers – it had to add new hardware and systems as business needs required

without sacrificing its existing management platform. Furthermore, it had to offer

support capabilities 24 hours a day to more than 30,000 customers without

significantly increasing the support costs.

PROFILE

Company

Strato Rechenzentrum AG

Type of business

Internet service provider

Corporate headquarters

Berlin, Germany

Web site

www.strato.de

Application

Remote access and management of servers

"Thanks to you, our customers can access

and manage our servers without our help,

providing savings for us - lower support

costs - and savings for them - low-priced

service."

Julien Ardisson

Chief Technology Officer

Strato

CASE STUDY – Internet

Out-of-Band Management Tools Improve Customer

Service by Providing Remote Server Access to Customers

SOLUTION

Cyclades ACS console server features, ease of implementation and use, scalability

and overall value convinced Strato's management to make Avocent its primary

out-of-band management vendor. Today, Strato uses Cyclades TS3000 terminal

servers and Cyclades PM IPDUs to manage more than 10,000 servers.

The same features that help Strato better manage its business servers are

successfully being used by its individual and small business customers to remotely

manage their own servers.

"We realized if out-of-band management tools could help us run our business better,

it could do the same for our customers," said Ardisson.

For example, if network connectivity to a server is lost, customers can quickly use

out-of-band access to take control and log in to a device from a single, remote

location. They don't have to travel to a locked-down server to power cycle a hung

piece of equipment. Remote management of the AC power supplied to the device

significantly reduces downtime and technical support.

ABOUT AVOCENT

Avocent delivers IT operations and infrastructure management solutions for

enterprises worldwide, helping customers to reduce costs and simplify complex IT

environments via integrated, centralized in-band and out-of-band hardware and

software. Through LANDesk, Avocent also is a leading provider of systems, security,

and process management solutions. Additional information is available at:

www.avocent.com.

RESULTS

• Faster problem identification and resolution

• Improved competitive positioning and

revenue growth

• Fewer support and personnel costs

"Strato was the first company to offer

individuals and small business

customers out-of-band functionality - a

move which enhanced our reputation as

a provider of innovative solutions and

helped us stay ahead of the

competition."

Julien Ardisson

Chief Technology Officer

Strato

Corporate Headquarters

4991 Corporate Drive, Huntsville, AL 35805

TEL 866.277.1924 FAX 256.430.4030

www.avocent.com

Avocent, the Avocent logo, The Power of Being There and Cyclades are

registered trademarks of Avocent Corporation or its affiliates. All other marks

are the property of their respective owners.

1006-STR-CS

Avocent ACS32 Supplementary Manual

Avocent ACS32 Supplementary Manual

Avocent ACS32 Supplementary Manual

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