Toyota Highlander HV Owner's manual

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HIGHLANDER HV_U

Pictorial index

Search by illustration

For safety

and security

Make sure to read through them

(Main topics: Child seat, theft deterrent system)

Vehicle status

information and

indicators

Reading driving-related information

(Main topics: Meters, multi-information display)

Before driving

Opening and closing the doors and windows,

adjustment before driving

(Main topics: Keys, doors, seats)

Driving

Operations and advice which are necessary for

driving

(Main topics: Starting hybrid system, refueling)

Interior features

Usage of the interior features

(Main topics: Air conditioner, storage features)

Maintenance

and care

Caring for your vehicle and maintenance

procedures

(Main topics: Interior and exterior, light bulbs)

When trouble

arises

What to do in case of malfunction and emergency

(Main topics: 12-volt battery discharge, flat tire)

Vehicle

specifications

Vehicle specifications, customizable features

(Main topics: Fuel, oil, tire inflation pressure)

For owners

Reporting safety defects for U.S. owners, and seat

belt, SRS airbag and headlight aim instructions for

Canadian owners

Index

Search by symptom

Search alphabetically

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HIGHLANDER HV_U

TABLE OF CONTENTS

For your information ........................ 5

Reading this manual......................10

How to search................................11

Pictorial index ................................12

1-1. For safe use

Before driving........................24

For safe driving .....................25

Seat belts ..............................27

SRS airbags..........................34

Front passenger occupant clas-

sification system..................43

Exhaust gas precautions.......48

1-2. Child safety

Riding with children...............49

Child restraint systems..........50

1-3. Emergency assistance

Safety Connect .....................65

1-4. Hybrid system

Hybrid system features .........71

Hybrid system precautions....75

1-5. Theft deterrent system

Immobilizer system ...............79

Alarm.....................................81

2-1. Instrument cluster

Warning lights and indicators

............................................84

Gauges and meters ..............89

Multi-information display

(4.2-inch display).................92

Multi-information display (7-inch

display)............................. 102

Head-up display ................. 112

Energy monitor/consumption

screen .............................. 117

3-1. Key information

Keys ................................... 128

3-2. Opening, closing and locking

the doors

Side doors.......................... 131

Back door........................... 135

Smart key system .............. 146

3-3. Adjusting the seats

Front seats ......................... 153

Rear seats.......................... 154

Driving position memory .... 159

Head restraints................... 162

3-4. Adjusting the steering wheel

and mirrors

Steering wheel ................... 165

Inside rear view mirror ....... 166

Digital Rearview Mirror....... 167

Outside rear view mirrors... 177

3-5. Opening, closing the win-

dows and moon roof

Power windows .................. 179

Moon roof........................... 182

Panoramic moon roof......... 185

4-1. Before driving

Driving the vehicle.............. 190

Cargo and luggage ............ 197

Vehicle load limits .............. 200

T

r

ailer towing...................... 201

Dinghy towing .................... 212

4-2. Driving procedures

Power (ignition) switch ....... 213

EV drive mode ................... 218

Hybrid transmission ........... 220

Turn signal lever................. 223

1

For safety and security

2

Vehicle status information

and indicators

3

Before driving

4

Driving

3

TABLE OF CONTENTS

HIGHLANDER HV_U

1

2

3

4

5

6

7

8

9

10

Parking brake..................... 224

Brake Hold ......................... 227

4-3. Operating the lights and wip-

ers

Headlight switch................. 229

Automatic High Beam ........ 232

Fog light switch .................. 235

Windshield wipers and washer

......................................... 235

Rear windshield wiper and

washer ............................. 238

4-4. Refueling

Opening the fuel tank cap .. 240

4-5. Using the driving support sys-

tems

Toyota Safety Sense 2.0 .... 243

PCS (Pre-Collision System)

......................................... 249

LTA (Lane Tracing Assist)... 257

RSA (Road Sign Assist) ..... 267

Dynamic radar cruise control

with full-speed range........ 270

BSM (Blind Spot Monitor)... 280

Intuitive parking assist........ 286

RCTA (Rear Cross Traffic Alert)

function ............................ 294

PKSB (Parking Support Brake)

......................................... 299

Parking Support Brake function

(static objects).................. 306

Parking Support Brake function

(rear-crossing vehicles).... 312

Driving mode select switch

......................................... 316

Trail Mode .......................... 317

Driving assist systems........ 319

4-6. Driving tips

Hybrid vehicle driving tips .. 325

Winter driving tips............... 327

Utility vehicle precautions... 330

5-1. Toyota multi-operation touch

Toyota multi-operation touch

......................................... 334

5-2. Using the air conditioning

system and defogger

Front automatic air conditioning

system ............................. 336

Rear automatic air conditioning

system ............................. 348

Heated steering wheel/seat

heaters/seat ventilators.... 352

5-3. Using the interior lights

Interior lights list ................. 356

5-4. Using the storage features

List of storage features ...... 359

Luggage compartment features

......................................... 364

5-5. Using the other interior fea-

tures

Other interior features ........ 368

Garage door opener........... 384

6-1. Maintenance and care

Cleaning and protecting the

vehicle exterior................. 394

Cleaning and protecting the

vehicle interior.................. 397

6-2.

Maintenance

Maintenance requirements

........

................................. 400

General maintenance......... 402

Emission inspection and mainte-

nance (I/M) programs ...... 404

6-3. Do-it-yourself maintenance

Do-it-yourself service precau-

tions ................................. 406

5

Interior features

6

Maintenance and care

4

TABLE OF CONTENTS

HIGHLANDER HV_U

Hood .................................. 408

Positioning a floor jack ....... 409

Engine compartment.......... 410

12-volt battery .................... 416

Tires ................................... 418

Tire inflation pressure......... 430

Wheels ............................... 432

Air conditioning filter........... 433

Cleaning the hybrid battery (trac-

tion battery) air intake vents

and filter ........................... 435

Electronic key battery......... 438

Checking and replacing fuses

......................................... 439

Headlight aim ..................... 442

Light bulbs.......................... 443

7-1. Essential information

Emergency flashers ........... 452

If your vehicle has to be stopped

in an emergency .............. 452

If the vehicle is trapped in rising

water ................................ 453

7-2. Steps to take in an emergency

If your vehicle needs to be towed

......................................... 455

If you think something is wrong

......................................... 458

If a warning light turns on or a

warning buzzer sounds.... 460

If a warning message is dis-

played .............................. 470

If you have a flat tire........... 474

If the hybrid system will not start

......................................... 486

If you lose your keys .......... 488

If the fuel filler door cannot be

opened............................. 488

If the electronic key does not

operate properly............... 489

If the 12-volt battery is dis-

charged............................ 491

If your vehicle overheats .... 497

If the vehicle becomes stuck

......................................... 500

8-1. Specifications

Maintenance data (fuel, oil level,

etc.).................................. 504

Fuel information ................. 514

Tire information .................. 516

8-2. Customization

Customizable features ....... 526

8-3. Initialization

Items to initialize ................ 538

9-1. For owners

Reporting safety defects for U.S.

owners ............................. 540

Seat belt instructions for Cana-

dian owners (in French) ... 540

SRS airbag instructions for

Canadian owners (in French)

......................................... 542

Headlight aim instructions for

Canadian owners (in French)

......................................... 549

What to do if... (Troubleshooting)

......................................... 55

2

Alphab

etical Index.............. 555

7

When trouble arises

8

Vehicle specifications

9

For owners

Index

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HIGHLANDER HV_U

Please note that this manual

applies to explains all models

and all equipment, including

options. Therefore, you may find

some explanations for equip-

ment not installed on your vehi-

cle.

All specifications provided in this

manual are current at the time of

printing. However, because of

the Toyota policy of continual

product improvement, we

reserve the right to make

changes at any time without

notice.

Depending on specifications,

the vehicle shown in the illustra-

tions may differ from your vehi-

cle in terms of color and

equipment.

Approximately five hours after

the hybrid system is turned off,

you may hear sound coming

from under the vehicle for sev-

eral minutes. This is the sound

of a fuel evaporation leakage

check and, it does not indicate a

malfunction.

A wide variety of non-genuine

spare parts and accessories for

Toyota vehicles are currently

available in the market. You

should know that Toyota does

not warrant these products and

is not responsible for their per-

formance, repair, or replace-

ment, or for any damage they

may cause to, or adverse effect

they may have on, your Toyota

vehicle.

This vehicle should not be modi-

fied with non-genuine Toyota

products. Modification with

non-genuine Toyota products

could affect its performance,

safety or durability, and may

even violate governmental regu-

lations. In addition, damage or

performance problems resulting

from the modification may not

be covered under warranty.

The installation of a mobile

two-way radio system in your

vehicle could affect electronic

systems such as:

 Hybrid system

 Multiport fuel injection sys-

tem/sequential multiport fuel

injection system

For your information

Main Owner’s Manual

Noise from under vehicle

after turning off the hybrid

system

Accessories, spare parts

and modification of your

Toyota

Installation of a mobile

two-way radio system

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HIGHLANDER HV_U

 Toyota Safety Sense 2.0

 Anti-lock brake system

 SRS airbag system

 Seat belt pretensioner system

Be sure to check with your Toy-

ota dealer for precautionary

measures or special instructions

regarding installation of a mobile

two-way radio system.

High voltage parts and cables

on the hybrid vehicles emit

approximately the same amount

of electromagnetic waves as the

conventional gasoline powered

vehicles or home electronic

appliances despite of their elec-

tromagnetic shielding.

Unwanted noise may occur in

the reception of the mobile

two-way radio.

The vehicle is equipped with

sophisticated computers that will

record certain data, such as:

• Engine speed/Electric motor

speed (traction motor speed)

• Accelerator status

• Brake status

• Vehicle speed

• Operation status of the driving

assist systems

• Images from the cameras

Your vehicle is equipped with cam-

eras. Contact your Toyota dealer for

the location of recording cameras.

The recorded data varies

according to the vehicle grade

level and options with which it is

equipped.

These computers do not record

conversations or sounds, and

only record images outside of

the vehicle in certain situations.

 Data Transmission

Your vehicle may transmit the data

recorded in these computers to

Toyota without notification to you.

 Data usage

Toyota may use the data recorded

in this computer to diagnose mal-

functions, conduct research and

development, and improve quality.

Toyota will not disclose the

recorded data to a third party

except:

• With the consent of the vehicle

owner or with the consent of the

lessee if the vehicle is leased

• In response to an official request

by the police, a court of law or a

government agency

• For use by Toyota in a lawsuit

• For research purposes where the

data is not tied to a specific vehi-

cle or vehicle owner

 Recorded image information

can be erased by your Toyota

dealer.

The image recording function can

be disabled. However, if the func-

tion is disabled, data from when the

system operates will not be avail-

able.

 To learn more about the vehi-

cle data collected, used and

Vehicle data recording

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HIGHLANDER HV_U

shared by Toyota, please visit

www.toyota.com/privacyvts/

.

If your Toyota has Safety Con-

nect and if you have subscribed

to those services, please refer to

the Safety Connect Telematics

Subscription Service Agreement

for information on data collected

and its usage.

To learn more about the vehicle

data collected, used and shared

by Toyota, please visit

www.toyota.com/privacyvts/

.

This vehicle is equipped with an

event data recorder (EDR). The

main purpose of an EDR is to

record, in certain crash or near

crash-like situations, such as an

air bag deployment or hitting a

road obstacle, data that will

assist in understanding how a

vehicle’s systems performed.

The EDR is designed to record

data related to vehicle dynamics

and safety systems for a short

period of time, typically 30 sec-

onds or less.

The EDR in this vehicle is

designed to record such data

as:

• How various systems in your

vehicle were operating;

• Whether or not the driver and

passenger safety belts were

buckled/fastened;

• How far (if at all) the driver

was depressing the accelera-

tor and/or brake pedal; and,

• How fast the vehicle was trav-

eling.

These data can help provide a

better understanding of the cir-

cumstances in which crashes

and injuries occur.

NOTE: EDR data are recorded

by your vehicle only if a non-triv-

ial crash situation occurs; no

data are recorded by the EDR

under normal driving conditions

and no personal data (e.g.,

name, gender, age, and crash

location) are recorded. How-

ever, other parties, such as law

enforcement, could combine the

EDR data with the type of per-

sonally identifying data rou-

tinely acquired during a crash

investigation.

To read data recorded by an

EDR, special equipment is

required, and access to the

vehicle or the EDR is needed. In

addition to the vehicle manufac-

turer, other parties, such as law

enforcement, that have the spe-

cial equipment, can read the

information if they have access

to the vehicle or the EDR.

 Disclosure of the EDR data

Usage of data collected

through Safety Connect

(U.S. mainland only)

Event data recorder

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HIGHLANDER HV_U

Toyota will not disclose the data

recorded in an EDR to a third party

except when:

• An agreement from the vehicle’s

owner (or the lessee for a leased

vehicle) is obtained

• In response to an official request

by the police, a court of law or a

government agency

• For use by Toyota in a lawsuit

However, if necessary, Toyota may:

• Use the data for research on

vehicle safety performance

• Disclose the data to a third party

for research purposes without

disclosing information about the

specific vehicle or vehicle owner

The SRS airbag and seat belt

pretensioner devices in your

Toyota contain explosive chemi-

cals. If the vehicle is scrapped

with the airbags and seat belt

pretensioners left as they are,

this may cause an accident such

as fire. Be sure to have the sys-

tems of the SRS airbag and seat

belt pretensioner removed and

disposed of by a qualified ser-

vice shop or by your Toyota

dealer before you scrap your

vehicle.

Special handling may apply, See

www.dtsc.ca.gov/hazard-

ouswaste/perchlorate.

Your vehicle has components

that may contain perchlorate.

These components may include

airbag, seat belt pretensioners,

and wireless remote control bat-

teries.

Scrapping of your Toyota

Perchlorate Material

WARNING

■ General precautions while

driving

Driving under the influence: Never

drive your vehicle when under the

influence of alcohol or drugs that

have impaired your ability to oper-

ate your vehicle. Alcohol and cer-

tain drugs delay reaction time,

impair judgment and reduce coor-

dination, which could lead to an

accident that could result in death

or serious injury.

Defensive driving: Always drive

defensively. Anticipate mistakes

that other drivers or pedestrians

might make and be ready to avoid

accidents.

Driver distraction: Always give

your full attention to driving. Any-

thing that distracts the driver, such

as adjusting controls, talking on a

cellular phone or reading can

result in a collision with resulting

death or serious injury to you,

your occupants or others.

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HIGHLANDER HV_U

WARNING

■ General precaution regarding

children’s safety

Never leave children unattended

in the vehicle, and never allow

children to have or use the key.

Children may be able to start the

vehicle or shift the vehicle into

neutral. There is also a danger

that children may injure them-

selves by playing with the win-

dows, the moon roof or panoramic

moon roof, or other features of the

vehicle. In addition, heat build-up

or extremely cold temperatures

inside the vehicle can be fatal to

children.

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HIGHLANDER HV_U

Reading this manual

Explains symbols used in

this manual.

Symbols in this manual

Symbols Meanings

WARNING:

Explains something

that, if not obeyed,

could cause death or

serious injury to peo-

ple.

NOTICE:

Explains something

that, if not obeyed,

could cause dam-

age to or a malfunc-

tion in the vehicle or

its equipment.

Indicates operating

or working proce-

dures. Follow the

steps in numerical

order.

Symbols in illustrations

Symbols Meanings

Indicates the action

(pushing, turning,

etc.) used to operate

switches and other

devices.

Indicates the out-

come of an operation

(e.g. a lid opens).

Symbols Meanings

Indicates the compo-

nent or position

being explained.

Means Do not, Do

not do this, or Do

not let this happen.

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HIGHLANDER HV_U

■ Searching by name

 Alphabetical index: P.555

■ Searching by installation

position

 Pictorial index: P.12

■ Searching by symptom or

sound

 What to do if... (Troubleshoot-

ing): P.55 2

■ Searching by title

 Table of contents: P. 2

How to search

12

Pictorial index

■Exterior

The shape of the lights may differ depending on the grade, etc.

Side doors .......................................................................... P.131

Locking/unlocking ................................................................ P.131

Opening/closing the side windows....................................... P.179

Locking/unlocking by using the mechanical key .................. P.4 89

Warning lights/warning messages ............................... P.460, 470

Back door ........................................................................... P.135

Opening from inside the cabin

*

............................................ P.137

Opening from outside........................................................... P.137

Warning lights/warning messages ............................... P.460, 470

Outside rear view mirrors ................................................. P.177

Adjusting the mirror angle .................................................... P.177

Folding the mirrors ............................................................... P.178

Driving position memory

*

..................................................... P.159

Defogging the mirrors .......................................................... P.338

Windshield wipers.............................................................. P.235

13

Pictorial index

HIGHLANDER HV_U

Precautions for winter season.............................................. P.327

To prevent freezing (windshield wiper de-icer)..................... P.338

Precautions for car wash

*

.................................................... P.395

Fuel filler door .................................................................... P.240

Refueling method................................................................. P.240

Fuel type/fuel tank capacity ................................................. P.507

Tires..................................................................................... P.418

Tire size/inflation pressure ........................................... P.418, 511

Winter tires/tire chains ......................................................... P.327

Checking/rotation/tire pressure warning system ..................P.418

Coping with flat tires............................................................. P.474

Hood.................................................................................... P.408

Opening ............................................................................... P.408

Engine oil ............................................................................. P.508

Coping with overheating ...................................................... P.497

Warning messages .............................................................. P.470

Headlights........................................................................... P.229

Parking lights ..................................................................... P.229

Front turn signal lights...................................................... P.223

Parking lights

*

/daytime running lights............................. P.229

Front side marker lights .................................................... P.229

Front fog lights................................................................... P.235

Stop/tail lights .................................................................... P.229

Tail lights............................................................................. P.229

Back-up lights

Shifting the shift lever to R ................................................... P.220

License plate lights............................................................ P.229

Rear turn signal lights ....................................................... P.223

Light bulbs of the exterior lights for driving

(Replacing method: P.443, Watts: P.512)

14

Pictorial index

HIGHLANDER HV_U

Rear side marker lights ..................................................... P.229

Side turn signal lights ....................................................... P.223

*

: If equipped

15

Pictorial index

HIGHLANDER HV_U

■Instrument panel

Power switch ...................................................................... P.213

Starting the hybrid system/changing the modes .................. P. 21 3

Emergency stop of the hybrid system.................................. P.452

When the hybrid system will not start .................................. P.486

Warning messages .............................................................. P.470

Shift lever............................................................................ P.220

Changing the shift position................................................... P.220

Precautions for towing ......................................................... P.455

When the shift lever does not move..................................... P.221

Meters ................................................................................... P.89

Reading the meters/adjusting the instrument panel light . P.89, 92

Warning lights/indicator lights ................................................ P.84

When a warning light turns on ............................................. P.460

Multi-information display ............................................ P.92, 102

Display ........................................................................... P.92, 102

Energy monitor..................................................................... P.117

16

Pictorial index

HIGHLANDER HV_U

When the warning messages are displayed ........................ P.4 70

Turn signal lever................................................................. P.223

Headlight switch ................................................................ P.229

Headlights/side marker lights/parking lights/tail lights/license plate

lights/daytime running lights................................................. P.229

Front fog lights ..................................................................... P.235

Windshield wiper and washer switch....................... P.235, 238

Usage........................................................................... P.235, 238

Adding washer fluid.............................................................. P.415

Warning messages .............................................................. P.470

Emergency flasher switch................................................. P.452

Hood lock release lever..................................................... P.408

Tilt and telescopic steering lock release lever................ P. 1 6 5

Adjustment ........................................................................... P.165

Air conditioning system .................................................... P.336

Usage................................................................................... P.336

Rear window defogger ......................................................... P.338

Windshield wiper de-icer

*1

................................................... P.338

Audio system

*2

Fuel filler door opener switch ........................................... P.240

*1

:If equipped

*2

:Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-

UAL”.

17

Pictorial index

HIGHLANDER HV_U

■Switches

Driving position memory switches

*1

................................ P.159

Window lock switch ........................................................... P.181

Power window switches.................................................... P.179

Door lock switches ............................................................ P.134

Outside rear view mirror switches ................................... P.177

“ODO TRIP” switch .............................................................. P.91

Instrument panel light control switches ............................ P.92

Automatic High Beam switch ........................................... P.232

Camera switch

*2

AC 120V switch

*1

P. 3 7 8

Power back door switch.................................................... P.137

Heated steering wheel switch

*1

........................................ P.353

Windshield wiper de-icer

*1

................................................ P.346

*1

:If equipped

*2

:Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-

UAL”.

18

Pictorial index

HIGHLANDER HV_U

Meter control switches ................................................ P.93, 102

Vehicle-to-vehicle distance switch ................................... P.275

Cruise control switch

Dynamic radar cruise control with full-speed range ............. P.2 70

Audio remote control switches

*

LTA (Lane Tracing Assist) switch ..................................... P.257

Phone switch

*

Talk switch

*

: Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-

UAL”.

19

Pictorial index

HIGHLANDER HV_U

USB port

*1

USB charging ports ........................................................... P.368

Power outlet ....................................................................... P.377

Brake hold switch .............................................................. P.227

Parking brake switch ......................................................... P.224

Applying/releasing................................................................ P.224

Precautions against winter season ...................................... P.327

Warning buzzer/light/message..................................... P.460, 470

Trail Mode switch

*2

............................................................ P.317

EV drive mode switch ........................................................ P.218

VSC OFF switch ................................................................. P.320

Driving mode select switch............................................... P.316

*1

:Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-

UAL”.

*2

:If equipped

20

Pictorial index

HIGHLANDER HV_U

■Interior

SRS airbags.......................................................................... P.34

Floor mats............................................................................. P.24

Front seats.......................................................................... P.153

Rear seats........................................................................... P.154

Head restraints................................................................... P.162

Seat belts .............................................................................. P.27

Console box ....................................................................... P.360

Inside lock buttons ............................................................ P.134

Cup holders ........................................................................ P.361

Assist grips ........................................................................ P.376

Rear seat entertainment system

*1, 2

*1

:If equipped

*2

:Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-

UAL”.

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Toyota Highlander HV, Highlander Hybrid 2020 Owner's manual

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