Issue B – October 2010 – ETH_HRC-3100_USM
DIGITAL TECHNOLOGIES FOR A BETTER WORLD
www.eurotech.com
USER MANUAL
HRC
-
31
00
Enterprise Mobile Communicator
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WARRANTY
For Warranty terms and conditions users should contact their local Eurotech Sales Office.
TRADEMARKS
All trademarks both marked and not marked appearing in this document are the property of their respective owners.
END-USER LICENCE AGREEMENT
TBD
EXCLUSIONS AND LIMITATIONS
TBD
REVISION HISTORY
Issue no. PCB Date Comments
A
16
nd
July 2010 First full release of manual.
B
26
th
October 2010 Firmware uploader software added.
© 2010 Eurotech Ltd. All rights reserved.
See Eurotech Worldwide Presence
(on the back cover) for full contact details.
Table of contents
3
Table of contents
Important user information........................................................................................................................ 5
Safety notices and warnings ..................................................................................................................... 6
Life support policy .................................................................................................................................... 7
Batteries ................................................................................................................................................... 8
Important handling information.................................................................................................................. 9
CE Marking and European Economic Area (EEA) ....................................................................................11
Waste Electrical and Electronic Equipment (WEEE).................................................................................11
Restriction of Hazardous Substances (RoHS) ..........................................................................................12
Technical assistance ...............................................................................................................................12
HRC-3100 - Introduction ...........................................................................................................................13
Configurations .........................................................................................................................................13
HRC-3100 - Getting started .......................................................................................................................14
Features summary...................................................................................................................................14
Unpacking the HRC-3100 communicator .................................................................................................15
Accessories .............................................................................................................................................16
Parts .......................................................................................................................................................18
Battery pack insertion and removal ..........................................................................................................20
miniSD card insertion and removal ..........................................................................................................21
Powering the HRC-3100 communicator and charging the battery pack ....................................................22
Stylus ......................................................................................................................................................23
Starting, suspending and powering off the HRC-3100 communicator .......................................................23
HRC-3100 - Operating the communicator ................................................................................................25
Action keys ..............................................................................................................................................25
Resetting the HRC-3100 communicator ...................................................................................................25
Navigating the display .............................................................................................................................26
The taskbar .............................................................................................................................................28
Start menu ..............................................................................................................................................28
Charging policy of the HRC-3100 communicator ......................................................................................29
Virtual keyboard ......................................................................................................................................30
Physical keyboard ...................................................................................................................................31
Persistent storage ...................................................................................................................................31
miniSD card.............................................................................................................................................31
Autorun feature........................................................................................................................................31
Control panel ...........................................................................................................................................32
Updating the HRC-3100 communicator firmware .....................................................................................40
Demo Center ...........................................................................................................................................46
HRC-3100 - Setting up connections .........................................................................................................47
WLAN connection ....................................................................................................................................47
Computer connection via Microsoft ActiveSync ........................................................................................49
HRC-3100 Simple docking station – Getting started ...............................................................................53
HRC-3100DS feature summary ...............................................................................................................53
Unpacking the docking station .................................................................................................................53
Parts .......................................................................................................................................................53
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Cradle positioning ....................................................................................................................................54
Docking the HRC-3100 communicator into the docking station ................................................................55
Powering the docking station ...................................................................................................................56
Travel Plug ................................................................................................................................................57
Travel plug feature summary ...................................................................................................................57
Parts .......................................................................................................................................................57
Inserting and removing the travel plug .....................................................................................................58
Attaching and removing the neck strap or belt loop from the travel plug ...................................................58
Powering the communicator using the travel plug ....................................................................................59
Carrying Plug ............................................................................................................................................60
Carrying plug feature summary ................................................................................................................60
Parts .......................................................................................................................................................60
Inserting and removing the travel plug .....................................................................................................61
Attaching and removing the neck strap or belt loop from the travel plug ...................................................61
Appendix A – Declaration of Conformity .................................................................................................62
Eurotech Worldwide Presence .................................................................................................................64
Important user information
5
Important user information
In order to lower the risk of personal injury, electric shock, fire or equipment damage, users must
observe the following precautions as well as good technical judgment, whenever this product is
installed or used.
All reasonable efforts have been made to ensure the accuracy of this document; however, Eurotech
assumes no liability resulting from any error/omission in this document, or from the use of the
information contained herein.
Eurotech reserves the right to revise this document and to change its contents at any time without
obligation to notify any person of such revision or changes.
Alerts that can be found throughout this manual
The following alerts are used within this manual and indicate potentially dangerous situations:
Danger, electrical shock hazard:
Information regarding potential electrical shock hazards:
Personal injury or death could occur. Also damage to the system, connected peripheral devices, or
software could occur if the warnings are not carefully followed.
Appropriate safety precautions should always be used, these should meet the requirements set out
for the environment that the equipment will be deployed in.
Warning:
Information regarding potential hazards:
Personal injury or death could occur. Also damage to the system, connected peripheral devices, or
software could occur if the warnings are not carefully followed.
Appropriate safety precautions should always be used, these should meet the requirements set out
for the environment that the equipment will be deployed in.
These will highlight important features or instructions that should be observed.
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Safety notices and warnings
The following general safety precautions must be observed during all phases of operation, service, and
repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere
in this manual violates safety standards of design, manufacture, and intended use of the equipment.
Eurotech assumes no liability for the customer’s failure to comply with these requirements.
The safety precautions listed below represent warnings of certain dangers of which Eurotech is aware
of. You, as the user of the product, should follow these warnings and all other safety precautions
necessary for the safe operation of the equipment in your operating environment.
Installation in cupboards and safes
In the event that the product is placed within a cupboard or safe, together with other heat generating
equipment, ensure proper ventilation.
Do not operate in an explosive atmosphere
Do not operate the equipment in the presence of flammable gases or fumes. Operation of any
electrical equipment in such an environment constitutes a definite safety hazard.
Do not make repairs yourself
Do not attempt to open your communicator or disassemble it. You run the risk of electric shock and
voiding the limited warranty. No user-serviceable parts are inside.
Vehicle installation
This device is not intended for using in the vehicle.
Use an appropriate power supply
Only start the product with a power supply that conforms to the voltage requirements as displayed on
the voltage label attached to the communicator. In case of uncertainty about the required power
supply, please contact your local Eurotech Technical Support Team
(see page 12) or the electricity
authority.
Use power supplies that are compliant with SELV regulation.
Use only the AC adapter that is provided / recommended by Eurotech.
Position the cable with care. Avoid positioning cables in places where they may be trampled on or
compressed by objects placed on them. Take particular care of the plug, power-point and outlet of the
power cable.
Antistatic precautions
To avoid damage caused by ESD (Electro Static Discharge), always use appropriate antistatic
precautions when handing any electronic equipment.
Interference
All wireless devices may be susceptible to interference, which could affect performance.
Important user information
7
Medical devices
Operation of any radio transmitting equipment, including mobile or cordless phones, may interfere with
the functionality of inadequately protected medical devices. Consult a physician or the manufacturer of
the medical device to determine if they are adequately shielded from external RF energy or if you have
any questions. Switch off your communicator in health care facilities when any regulations posted in
these areas instruct you to do so. Hospitals or health care facilities may be using equipment that could
be sensitive to external RF energy.
Implanted medical devices
Manufacturers of medical devices recommend that a minimum separation of 15.3cm (6") should be
maintained between a wireless device and an implanted medical device, such as a pacemaker or
implanted cardioverter defibrillator, to avoid potential interference with the medical device. Persons
who have such devices should:
Always keep the wireless device more than 15.3cm (6") from the medical device when the
wireless device is turned on.
Not carry the wireless device in a breast pocket.
Hold the wireless device to the ear opposite the medical device to minimize the potential for
interference.
Turn the wireless device off immediately if there is any reason to suspect that interference is
taking place.
Read and follow the directions from the manufacturer of their implanted medical device.
If you have any questions about using your wireless device with an implanted medical device, consult
your health care provider.
Switch off in aircraft
Follow any restrictions. Wireless devices can cause interference in aircraft.
Switch off when refuelling
Do not use the communicator at a refuelling point. Do not use near fuel or chemicals.
Life support policy
Eurotech products are not authorized for use as critical components in life support devices or systems
without the express written approval of Eurotech.
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Batteries
The HRC-3100 communicator uses Lithium-Ion battery pack. Do not:
Use the communicator in a humid, wet and/or corrosive environment.
Put, store or leave the communicator in or near a heat source, in high temperature location, in
strong direct sunlight, in a microwave oven or in a pressurized container.
Expose the communicator to temperatures over 60°C (140°F).
Expose the battery pack to a fire.
Heat the battery pack.
Short the terminals of the battery pack.
Carry or store the battery pack together with metal objects.
Expose the battery pack to liquid, or allow the contacts to get wet.
Solder directly onto the battery pack.
Discharge the battery pack using any communicator except those that are specified. When
used in devices other than those specified, the battery pack can be damaged and its life
expectancy reduced. If the communicator causes any abnormal current to flow, it may cause
the battery pack to become hot, ignite or explode and cause serious injury.
Pierce, open or disassemble the battery pack.
Operate the communicator without the battery pack. Operating the communicator without the
main battery pack can significantly reduce lifetime of the backup battery pack.
Charge the battery pack in a car during the night in the cold freezing weather.
Leave the communicator on charger behind the car window for a long time in hot sunny
weather if the car is not ventilated or air conditioned.
Failure to follow these guidelines may cause the battery pack to leak acid, become hot, explode or
ignite and cause injury and/or damage.
If the battery pack leaks and you come into contact with the leaked fluids, rinse thoroughly with water
and seek medical attention immediately.
For safety reasons, and to prolong the lifetime of the battery pack, charging does not occur at low
temperatures (below 0°C/32°F) or high temperatures (over 45°C/113°F).
Only use the Li-Ion battery pack provided by Eurotech.
The use of any other battery pack not sold/manufactured by Eurotech in the HRC-3100 communicator will
void your warranty and may result in damage to the HRC-3100 communicator.
Battery product safety:
The Lithium-Ion battery pack contained in the product must be recycled or disposed of properly.
Only use the AC adapter that is provided / recommended by Eurotech.
Important user information
9
Storage of the battery pack
The battery pack should be stored within the range of temperatures specified in the product
specification, otherwise loss of functionality, leakage and/or rust may result. Optimal storage
temperature is -20°C (-4°F) to 25°C (77°F).
Long term storage of battery pack
The battery pack should be used within a short period after charging because long-term storage may
cause loss of capacity due to self-discharging. If long-term storage is necessary, the battery pack should
be stored at 50% of its capacity range because storage at higher capacity range may cause loss of
characteristics. Optimal storage temperature is -20°C (-4°F) to 25°C (77°F). Long term storage may
reduce battery pack capacity. It is not recommended to store the battery pack for longer than 1 year.
Continuous operation
Operating the battery pack continuously with full charging capacity state in combination with high
ambient temperature may cause loss of charge or damage to the battery pack. We recommend
discharging the battery pack once a month.
Important handling information
Carrying the HRC-3100 communicator
The communicator contains sensitive components. Do not bend, drop, or crush the communicator.
LCD display care and maintenance
Only use the stylus pen provided by Eurotech or your fingers to operate LCD touch panel. You can use
gloves when operating the LCD touch panel with your fingers. Do not use any other tools, sharp
objects or a pen to operate the LCD touch panel.
To clean the LCD screen, lightly wipe the dirty surface with absorbent cotton or other soft material, for
example chamois, soaked in the LCD liquid cleaner. Do not scrub the LCD screen hard. Always wipe
the surface horizontally or vertically. Never wipe in a circle. To prevent the display surface from
damage and to keep the appearance in good state, it is sufficient, in general, to wipe it with absorbent
cotton.
The LCD display is equipped with screen protector foil to ensure maximum optical performance and
mechanical protection of the screen. When the foil is worn out by extensive usage, you can replace it
with a new LCD screen protector offered by Eurotech as a spare part. Changing the LCD screen
protector requires a certain level of ability, so we strongly recommend you leave this operation to an
authorized service centre.
The response time of the LCD is increased significantly at temperatures lower than the specified
operating temperature range. However, this phenomenon does not represent a defect in the LCD
module. It returns to normal in the standard operating temperature range.
If the display area is pushed during an operation, some display patterns may be displayed abnormally.
The pointed position of the touch panel may shift due to a change in the touch panel parameters
(depending on the operating condition). To compensate for this shift, the communicator is given a
calibration function.
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Keeping the HRC-3100 communicator within acceptable temperatures
Operate the communicator in a place where the temperature is between -10°C (14°F) to 60°C (140°F).
When you are using the communicator or charging the battery pack, it is normal for the communicator
to get warm. The back panel of the communicator acts as a cooling surface that transfers heat from
inside the unit to the cooler air outside.
Cleaning the HRC-3100 communicator and docking pads
To clean the communicator:
1 Undock the communicator from the cradle and turn the communicator into SUSPEND mode.
2 Use a soft, slightly damp lint-free cloth for cleaning the body of the communicator. Avoid getting
moisture in the openings.
Do not use window cleaners, household cleaners, aerosol sprays, solvents, alcohol, ammonia, or
abrasives to clean the communicator.
Special care must be taken to clean and maintain the docking pads and spring contacts. Use a dry
Antistatic brush [1] to release mechanical impurities and dust. To remove residual dust from the
docking pads use an Airduster [2]. Afterwards finalize the cleaning process by using a swab stick
wetted with Isopropanol (IPA) [3]. Do not blow on the communicator as an alternative to using the
Airduster.
[1] Antistatic brush (e.g. see Vermason ESD brush 12x30mm K3010
www.vermason.co.uk/FullCatalog/HandlingandStorage/ConductivePlasticBrushes/238130
).
[2] Airduster (e.g. see Airduster 0.2L Electrolube EAD200D
www.electrolube.com/docs/maintenancemain.asp?id=114
).
[3] Isopropanol (e.g. see Isopropanol Electrolube IPA200
www.electrolube.com/docs/cleaningmain.asp?id=15
).
The Antistatic brush, Airduster and Isopropanol can all be purchased from Farnell (see
http://uk.farnell.com
).
Important user information
11
CE Marking and European Economic Area (EEA)
This product has the CE labelling in accordance with the 1999/5/EC regulations. It is intended to be
operated in the following countries:
AUT, BEL, CYP, CZE, DNK, EST, FIN, F, HNG, D, GRC, ISL, IRL, I, LVA, LIE, LTU, LUX, MLT, HOL,
NOR, POL, POR, ROU, SVK, SVN, E, S, SUI, TUR, G
The following conformity mark is added to the WLAN product in accordance to annex VII of 1999/5/EC:
Country codes specified in accordance with CEPT (see www.cept.org/086e51da-a551-48f1-b3f5-
aa3136d267ee?frames=no&mid=156F6436-4168-4053-AD91-3F038BADC760&).
National restrictions
RLAN's operating at 2.4GHz used in the EEA have the following restrictions:
Maximum radiated transmit power of 100mW EIRP in the frequency range 2.400GHz to
2.4835GHz indoor and outdoor.
France: the output power is restricted to 10mW in the frequency range 2.436GHz to 2.4835GHz
of the 2.4GHz band (affected channels 8, 9, 10, 11, 12, 13). See www.arcep.fr
for further details.
Belgium: the Belgian Institute for Postal Services and Telecommunications (BIPT) must be
notified of any outdoor wireless link having a range exceeding 300m. See www.bipt.be
for
further details.
Italy requires a user license for outside usage.
Declaration of conformity
Eurotech S.p.A. hereby declares that this device is in compliance with the essential requirements and
other relevant provisions of Directive 1999/5/EC. See Appendix A – Declaration of Conformity
, page
62
, for further details.
Waste Electrical and Electronic Equipment (WEEE)
The information in this section is issued in compliance with the regulations as set out in the
2002/96/EC directive, subsequently superseded by 2003/108/EC. It refers to electrical and electronic
equipment and the waste management of such products.
When disposing of a communicator, including all of its components, subassemblies and materials that
are an integral part of the product, you should consider the WEEE directive.
The symbol to the right has been attached to the equipment or, if this has not been
possible, on the packaging, instruction literature and/or the guarantee sheet. This symbol
states that the communicator has been marketed after 13 August 2005, and implies that
you must separate all of its components when possible, and dispose of them in
accordance with local waste disposal legislations.
Because of the substances present in the equipment, improper use or disposal of the refuse can cause
damage to human health and to the environment.
With reference to WEEE, it is compulsory not dispose of the equipment with normal urban refuse,
arrangements should be instigated for separate collection and disposal.
Contact your local waste collection body for more detailed recycling information.
In case of illicit disposal, sanctions are levied on transgressors.
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Restriction of Hazardous Substances (RoHS)
This communicator, including all it components, subassemblies and the consumable materials that are
an integral part of the product, have been manufactured in compliance with the European directive
2002/95/EC known as the RoHS directive (Restrictions on the use of certain Hazardous Substances).
This directive targets the reduction of certain hazardous substances previously used in electrical and
electronic equipment (EEE).
Technical assistance
For any technical questions, or if you cannot isolate a problem with your communicator, or for any
enquiry about repair and returns policies, feel free to contact your local Eurotech Technical Support
Team. See Eurotech Worldwide Presence
(the back cover) for full contact details.
Download links used in this users guide are referenced to download area on the Eurotech web page:
http://www.eurotech.com/en/download/.
Transportation
When transporting any module or system, for any reason, it should be packed using anti-static material
and placed in a sturdy box with enough packing material to adequately cushion it.
Any product returned to Eurotech that is damaged due to inappropriate packaging will not be covered by the
warranty!
Note:
When you unpack the communicator from the delivery box it may be in POWER OFF mode.
During transportation disconnect the Main battery from the device or put the HRC-3100 device into POWER
OFF mode.
When device is in POWER OFF mode you have to power up the device by connecting to external power
source (see section POWER OFF mode
).
Device labelling
The HRC-3100 serial label is affixed to the end panel of the enclosure. This contains the Eurotech part
number which in turn contains information on the version and issue of this product. The label also
contains a serial number which is unique to each individual HRC-3100.
The labels also display product conformity marking.
HRC-3100 - Introduction
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HRC-3100 - Introduction
This guide provides information about the HRC-3100 communicator, the procedures you should follow
to use it correctly and selected accessories that can be used in conjunction with it.
Configurations
The following communicator configurations are available:
Product code Description
G3034001 HRC-3100 w/WLAN/BCR - Industrial Grey
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HRC-3100 - Getting started
This section explains how to get started using the HRC-3100 communicator. It provides information
about:
The physical characteristics of the communicator.
Installing and changing the battery pack.
Starting the communicator for the first time.
Features summary
Feature Description
Processor PXA 270 at 520MHz.
Memory 128MB RAM - 1GB Non Volatile Flash.
Memory expansion User accessible expansion miniSD card up to 32GB.
Display 2.8" TFT 320 x 240 pixels QVGA.
Touch screen - 64K colours.
Dynamic landscape/portrait mode switch.
LED One System status LED.
One WLAN status LED.
One Charging status LED.
Audio Integrated 18bit sound – one speaker, one microphone and one buzzer.
I/O One USB host and client (needs relevant accessory).
WLAN Integrated IEEE 802.11b/g with internal antenna.
Data capture Integrated high performance 1D CMOS imager.
Keyboard/buttons Three rubber programmable keys.
Two sets of two programmable side action keys plus Suspend and Reset
buttons.
Power 8.9Wh 2400mAh Li-Ion battery pack.
Battery charging Power supply adapter.
Variety of charging accessories – see respective data sheet.
continued…
HRC-3100 - Getting started
15
Feature Description
Pen device Integrated stylus.
Operating system Microsoft Windows CE 5.0.
Application
development
Eurotech SDK for Visual Studio.NET and Embedded Visual C++.
Dimensions 144mm x 72mm x 37mm (5.67" x 2.83" x 1.45").
Weight 230g (8.1oz) battery pack included.
Operating temperature -10°C to +50°C (battery pack charging 0°C to 45°C)
Storage temperature -20°C to +60°C.
Humidity 5 to 95% relative humidity non condensing.
Environmental IP54.
Drop specifications 1.2m (4ft) onto concrete.
Unpacking the HRC-3100 communicator
Carefully remove all protective material from around the communicator and save the shipping
container for later storage and shipping.
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Accessories
The following accessories are available for use with the HRC-3100 communicator:
Accessory Product code Description
G3011022 HRC-3100 Battery Pack
G3011001 HRC-3100 Simple Docking Station
G3011013 Travel Plug
G3011014 Carrying Plug (pack of 10 pcs)
G3011019 Belt Loop (pack of 10 pcs)
G3011020 Neck Strap (pack of 10 pcs)
G3011033 USB Cable mini-A/A (receptacle)
G3011038 USB Cable mini-B/A (plug)
H42ACC0205 Power Supply Adapter 5V w/ EU, UK, US plugs
G3011025 HRC-3100 Stylus (pack of 40 pcs)
G3011039 HRC-3100 Screen Protector (pack of 50 pcs)
HRC-3100 - Getting started
17
HRC-3100 Groupware accessories
Product code Description
G3011016 HRC-3100 Battery Pack Charger (4 positions)
G3011006 HRC-3100 MPS Small (28 positions)
G3011008 HRC-3100 MPS Large (70 positions)
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Parts
The parts that comprise the HRC-3100 communicator are shown below.
Front view
Rear view
Hanging tab Battery lock screw Battery pack contacts
Battery pack contacts
Docking interface
Receiver
Action key 1
Action key 0
Action key 6
WLAN
status LED indicator
System status/user programmable
LED indicator
Buzzer
Suspend button
Action key 3
Action key 2
LCD screen with touch panel
Action key 6
Power/charging status LED indicator
Action key 4
Microphone
Bar code reader scanner + visor
Reset button
Stylus
Battery pack
Battery lock lever
MiniSD card insertion area
Debug interface
Battery pack compartment
HRC-3100 - Getting started
19
Side view
Action keys
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Battery pack insertion and removal
The HRC-3100 communicator contains a battery pack to provide power. To insert the battery pack:
1 Insert the battery pack into the compartment. The battery pack lock lever ‘clicks’ to indicate the
battery pack is fixed in placed (see below).
2 Using a number 6 torx screwdriver, screw the battery lock screw into the battery lock lever.
To remove the battery pack:
1 Unscrew the battery lock screw from the battery lock lever.
2 Release the battery pack lock (see below).
The communicator is delivered with the battery lock screw in a separate bag.
Battery lock screw
Battery lock lever
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