Philips DES9500VDP - WelcomeEye Comfort User manual

WelcomeEye Comfort

DES9500VDP - 531019

WelcomeEye Compact

DES9300VDP - 531004

09/2017

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DES9300VDP - 531004

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PT - Manual de instruções disponível no site philips.com

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WelcomeEye Comfort / Compact / 09/17

Fig. 1

DES 9900 VDP

+

-

1/3

2/4

Made in P.R.C

CFI Extel

ZI de Fétan, 01600 Trévoux

FRANCE

1

2

3

4

5

6

1 2

7

8

1

2

1

2

Made in P.R.C

CFI Extel

ZI de Fétan, 01600 Trévoux

FRANCE

IP44

120 m max

Of On (Master) On

Z

OO O

Z

1

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SOMMAIRE

1 CONSIGNES DE SÉCURITÉ .............................................................p.2

2 CONTENU DU KIT ..............................................................................p.2

3 GÉNÉRALITÉ ........................................................................................ p.3

4 NOMENCLATURE ...............................................................................p.3

5 INSTALLATION DU PRODUIT ......................................................... p.5

1. Câblage

2. Paramétrage de la platine

3. Installation du moniteur principal ou supplémentaire

4. Installation de la platine de rue principal ou supplémentaire

5. Installation d’une caméra (en option)

6 INTERFACE DU MONITEUR ............................................................p.8

A. Fonction monitoring et réponse a un appel

B. Fonction intercommunication

C. Réglages

7 MODE D’EMPLOI ..............................................................................p.11

8 CARACTÉRISTIQUES TECHNIQUES ........................................... p.12

9 ACCESSOIRES ................................................................................... p.13

10 FAQ ....................................................................................................... p.14

11 ASSISTANCE TECHNIQUE  GARANTIE ....................................p.16

12 MESURES DE SÉCURITÉ.................................................................p.17

13 AVERTISSEMENT FCC/CE .............................................................p.18

14 DÉCLARATION DE CONFORMITÉ...............................................p.18

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TABLE OF CONTENTS

1

SAFETY INSTRUCTIONS ..................................................................p.2

2

CONTENT OF THE KIT ...................................................................... p.2

3

GENERAL INFORMATION ............................................................... p.3

4

NOMENCLATURE ..............................................................................p.3

5

PRODUCT INSTALLATION ..............................................................p.5

1. Wiring

2. Con guring the intercom

3. Installing the main or additional monitor

4. Installing the main or additional intercom panel

5. Installing a camera (optional)

6

MONITOR INTERFACE .....................................................................p.8

A. Monitoring function and response to a call

B. Intercom function

C. Settings

7

USER GUIDE ....................................................................................... p.11

8

TECHNICAL CHARACTERISTICS ................................................. p.12

9

ACCESSORIES................................................................................... p.13

10

FAQ ....................................................................................................... p.13

11

TECHNICAL ASSISTANCE  WARRANTY ..................................p.16

12

SAFETY PRECAUTIONS ..................................................................p.17

13

FCC/CE WARNING...........................................................................p.18

14

DECLARATION OF CONFORMITY .............................................. p.18

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WelcomeEye Comfort / Compact / 09/17

1. SAFETY INSTRUCTIONS

Important!

• Please read the user manual carefully before installing or using this product.

• If you are installing this product for a third party, please remember to leave the manual or

a copy of it with the end user.

Warning:

• The various components may only be dismantled by an authorised technician.

Safety precautions:

• To ensure the safe operation of the system, installers, users and technicians must follow

all the safety procedures described in this manual.

•

Specic warnings and warning symbols are marked on the components where necessary.

2. CONTENTS OF THE KIT

4. Adaptor

for plug-in

power supply

compatible with

EU or UK plug

1.b 4.3” screen

(WelcomeEye Compact)

1. 7’’ monitor

(WelcomeEye Comfort)

2. Wall bracket

3. Plug-in power

supply

5. Intercom panel

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WelcomeEye Comfort / Compact / 09/17

3. GENERAL

This Video doorphone consists of an indoor answering unit with a touch screen and an

outdoor panel with an intercom and camera, allowing you to see and communicate with

the visitor who has pressed the bell. It is easy to install as only two wires are needed for

all functions: bell, video image, intercom and strike plate and automatic opener controls.

The WelcomeEye technology allows you to share the intercom panel between 2 families.

Each family can own up to 3 monitors.

The system can operate up to one camera and two intercom panels.

To get the most out of your intercom, please read this instruction manual carefully.

4. NOMENCLATURE

Monitor:

Screen

Power supply terminal block Terminal block for connection

to the intercom panel and

accessories

Loudspeaker

Microphone

DES 9900 VDP

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Made in P.R.C

CFI Extel

ZI de Fétan, 01600 Trévoux

FRANCE

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WelcomeEye Comfort / Compact / 09/17

Intercom panel:

White LED (night vision)

Twilight sensor

Camera lens

Microphone

Loudspeaker

Name holder lighting

Tamper-resistant

retaining screw

Terminal block

connecting the wires

Programming switch

Loudspeaker volume

settings

1

2

3

4

5

6

1 2

7

8

1

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Made in P.R.C

CFI Extel

ZI de Fétan, 01600 Trévoux

FRANCE

IP44

1

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5

6

1 2

7

8

1

2

1

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Made in P.R.C

CFI Extel

ZI de Fétan, 01600 Trévoux

FRANCE

IP44

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1 2

7

8

1

2

1

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Made in P.R.C

CFI Extel

ZI de Fétan, 01600 Trévoux

FRANCE

IP44

Notes:

- When someone presses the call button, the inside monitor rings and the video is displayed.

- To change the nameplate label, remove the front cover and unclip the plastic cap behind

the label.

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5. PRODUCT INSTALLATION

Important notes and advice:

- To make the most of your intercom panel, we recommend con guring it (for 1 or 2 families,

1 or 2 intercoms, loudspeaker volume) before  nal installation. To do this, it might be

necessary to connect up the system on a table to check that the settings are correct.

- If you test your product before installing it, ensure that you do not test it with the intercom

panel and the monitor in the same room to avoid the Video doorphone emitting a shrill

noise (feedback).

- Do not expose the camera lens to direct sunlight or a re ective surface.

- We recommend running the cables through a protective sheath to protect them against

breakage and bad weather.

1. Wiring

To avoid the risk of interference and malfunctions, do not run the Video doorphone cable

through the same sheath as the electrical cables.

Warning: Do not double up the wires to increase their section.

a. Connecting the video doorphone (monitor, intercom panel and camera, see  g. 1,  g. 2

or  g. 3)

Wires to be used: 2 wires 0.75 mm

2

with 80 m length or 2 wires 1.5 mm

2

with 120 m length.

- Make sure to connect the wires in accordance with one of the wiring diagrams depending

on the desired con guration.

- Refer to the label stuck to the back of the monitor and the back of the intercom panel.

- Con gure the switches on the back of the intercom panel as well as the monitor interface

according to the chosen con guration (see section 2 intercom con guration).

b. Connecting a gate motor

- The intercom provides a dry contact (without power) to be connected to the push button

control of the automatic opener.

- Connect it directly to terminals 5 and 6 at the back of the intercom panel (no need to

observe polarity).

- The opening function is only possible if the video of the respective intercom panel is

displayed.

c. Connecting a strike plate or electric lock

Important: The strike plate or electric lock that you are ordering must have a mechanical

memory. The strike plate current cannot exceed 1.1A.

- Connect it directly to terminals 7 and 8 at the back of the intercom panel (no need to

observe polarity).

- The opening function is only possible if the video of the respective intercom panel is

displayed.

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2. Con guring the intercom (see  g. 1,  g. 2 or  g. 3)

a. Con guring the intercom number:

Place switch 2 on the left on intercom no. 1 and on the right on intercom no. 2.

b. Con guring the number of families:

Place switch 1 on the left to be in one-family mode and on the right to be in 2-family mode.

c. Intercom volume settings:

Turn the volume control with a Phillips head screwdriver to adjust the intercom volume.

3. Installing the main or additional monitor

1m60

DES 9900 VDP

5 8 1 0 2 3

24V 550mA

+

-

1/3

2/4

WiĮ 2.4GHz

DES 9900 VDP

5 8 1 0 2 3

Made in P.R.C

CFI Extel

ZI de Fétan, 01600 Trévoux

FRANCE

1 2

4

7

5 6

3

1 - Position the wall bracket so that the screen of the monitor is approximately 1.60m above

the ground.

2 – Mark the location of the holes using the U bolt.

3 – Drill.

4 – Use the correct wall plugs for the bracket (those supplied are suitable for solid walls).

5 - Attach the wall bracket.

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WelcomeEye Comfort / Compact / 09/17

6 - Connect the 2 intercom panel wires and the 2 power supply wires in accordance with

the wiring diagram.

7 - Position the monitor on the wall bracket.

8 - Depending on the con guration selected, and when wiring is completed, the interface

may have to be con gured.

Warning:

during this step, do not connect the power supply to the 230V AC.

4. Installing the main or additional

intercom panel

Warning: The product must not be connected to the power supply before wiring is complete.

DES 9900 VDP

5 1 0 0 6 3

1

2

3

4

5

6

1 2

7

8

1

2

1

2

DES 9900 VDP

5 1 0 0 6 3

Made in P.R.C

CFI Extel

ZI de Fétan, 01600 Trévoux

FRANCE

IP44

20V 110mA

RFID 125kHz

1m60

1

2

1 2

4

7

5

3

6

8 9

1 - Remove the tamper-resistant screw from the intercom panel.

2 - Tip the intercom panel cover forward.

3 – The intercom’s lens should be approximately 1.60m above the ground.

4 – Mark the locations.

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WelcomeEye Comfort / Compact / 09/17

5 - Drill.

6 - Use the correct xings for the mounting surface (the screws provided are suitable for

solid walls).

7 – Connect the two wires from the monitor and, if necessary, connect the electric strike

plate and the gate (see section 1. Wiring). Congure the switches at the back of the

intercom panel (see section 2. Conguring the intercom).

8 – Insert the screws and ret the two caps concealing the retaining screws.

Note: the screws must be driven through the black grommets on the back of the outdoor

station.

9 – Ret the front cover of the intercom and tighten the tamper-resistant retaining screw.

10 - Connect the 230V AC power supply to the modular adaptor, for an installation compliant

with applicable standards (NFC 15-100 in France).

- Verify the smooth functioning (video call, etc.).

- When there is a second intercom panel, don’t forget to congure the monitor(s).

On

11 - Attach a silicone seal* between the shield and the wall to stop owing water. *Do

not use acetic acid-based silicone (vinegar odour).

5. Installing a camera (optional)

Connect the wires in accordance with the wiring diagram.

Choose a suitable place to install the camera.

Ensure that nothing gets in the way of the installation.

Screw the wall section with the screws provided (for solid walls).

Point the camera in the desired direction and tighten the retainer screw.

Congure the monitor(s)

On

Warning: no audio

6. MONITOR INTERFACE

Main Menu

Press the button to turn on the screen and access the main menu

00:00 01/01/2000

A B C

A. Monitoring function and response to a call

B. Intercom function

C. Settings

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: indicates that the monitor ringtone is deactivated

A. Monitoring function and response to a call

1 2 3 4

1: To switch to the view of the second intercom panel or camera, or return to the main

menu.

2: To establish voice communication with the intercom panel and hang up.

3: To open the electric strike plate.

4: To open the gate.

B. Intercom function

1 2

Function only valid if an additional monitor is connected and the parameters are set

correctly.

1: To exit the function

2: To call the other monitors in the family, answer calls from another monitor or hang up.

C. Settings

The settings menu has 2 pages.

Click on to return to the previous menu.

1 2 3 4 5 6

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WelcomeEye Comfort / Compact / 09/17

1: Audio settings

a b c d e

a: Choice of ringtone during a call from intercom panel 1

b: Choice of ringtone during a call from intercom panel 2 (only if an additional intercom

panel has been con gured)

c: Choice of ringtone during an intercom call (only if an additional monitor has been

con gured)

d: Volume settings for the monitor ringtone

e: Volume settings for the monitor loudspeaker during communication.

2: Image settings

Image brightness, contrast and colour settings.

3: Con guring the WelcomeEye system options

a b c d

a: Activation of a second intercom panel (choose On if a second intercom panel is used).

b: Activation of the camera option (choose on if a camera is used).

c: Con guration of the monitor(s). When the system has several monitors, you must

con gure one of them as the Master and the others as Slave monitors. If the system only

has one monitor, choose O  .

d: Activation of video doorphone energy saving mode. When the energy saving mode is

activated (On), product power consumption is reduced. The intercom panel is placed on

standby, therefore the monitor no longer receives calls.

4. Monitor ringtone deactivation

This function turns o the monitor ringtone for a certain period (snooze, etc.). The monitor

LEDs will still  ash to signal incoming calls.

a b c

a: activate (On) / deactivate (O  ) the monitor’s ringtone.

b: Time when the ringtone will be deactivated.

c: Time when the ringtone will be reactivated.

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WelcomeEye Comfort / Compact / 09/17

5: Time and date settings

and : adjust

: valid, enables access to the next setting and next menu

a: menu 1: time and date settings

b: menu 2: date (applies to the main menu only) and time format settings.

6: Reset menu

Return product to factory settings and restore default values, disable ringer, con gure

options and adjust audio and image settings and date and time.

7. USER MANUAL

Response to a call:

- Pressing the intercom panel button triggers an audible signal and the monitor turns on.

You have up to 20s to answer the call. Once the visitor has been identi ed, press the

key to begin talking.

- After 2 minutes, the communication ends and the screen returns to the welcome screen.

If the conversation ends before the 120s are up, press to end the communication. The

screen returns to the home page.

- To refresh the picture, press on the home screen. To extend the conversation by a

further 120s , press

- You can actuate an electric lock or strike plate by pressing (only when video is being

displayed)

- You can actuate an automatic gate opener by pressing (only when video is being

displayed)

Standby

- The screen is automatically placed on standby which means the screen enters sleep

mode for energy saving and screen sustainability purposes.

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WelcomeEye Comfort / Compact / 09/17

- If the monitor is on any other menu than the main menu, it will automatically revert to the

main screen after 15s of inactivity.

- If the monitor is on the main menu, it will automatically go into standby after 15s of

inactivity.

- Pressing any button will bring the screen out of standby.

8. TECHNICAL CHARACTERISTICS

Monitor:

ref.: 531003 (WelcomeEye Comfort)

ref.: 531005 (WelcomeEye Compact)

- 2 wires

- 7” screen (Comfort), 4.3” screen (Compact)

- Resolution 800 x 480 (Comfort), 480 x 272 (Compact)

- Current consumption: 460mA (Comfort), 400mA (Compact)

- Power consumption: 11.1W (Comfort), 9.6W (Compact)

- 6 ringtones (85dB)

- Dimensions: 142(h) x 210(w) x 15(d) (Comfort), 116(h) x 146(w) x 16(d) (Compact)

Intercom panel:

ref.: 538200

- C-MOS colour sensor 900TVL

- Viewing angle H100° / V75°

- Night vision (white LEDs)

- Strike plate control 12V / 1.1A / 1.5s

- Gate control: breaking capacity 12V/2A

- IP44

- Operating temperature: -20°C / +50°C

WelcomeEye Outdoor: (Additional intercom panel)

ref.: 531006

- C-MOS colour sensor 900TVL

- Viewing angle H130° / V 90°

- Night vision (white LEDs)

- Strike plate control 12V / 1.1A / 1.5s

- Gate control: breaking capacity 12V / 2A

- RFID (125kHz)

- IP44

- Operating temperature: -20°C / +50°C

- Dimensions: 168(h) x 82(w) x 38(d)

WelcomeEye AddComfort: (additional monitor)

ref.: 531003

- 2 wires

- 7” screen

- Resolution: 800 x 480

- Current consumption: 460mA

- Power consumption: 11.1W

- 6 ringtones (85dB)

- Dimensions: 142(h) x 210(w) x 15(d)

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WelcomeEye AddCompact: (additional monitor)

ref.: 531005

- 2 wires

- 4.3” screen

- Resolution: 480 x 272

- Current consumption: 400mA

- Power consumption: 9.6W

- 6 ringtones (85dB)

- Dimensions: 116 (h) x 146 (l) x 16 (d)

WelcomeEye Cam: (additional camera)

ref.: 531007

- C-MOS colour sensor 900TVL

- Viewing angle: H95° / V75°

- Operating temperature: -20°C / +50°C

- Protection rating: IP66

9. ACCESSORIES

WelcomeEye AddCompact - DES 9300 DDE (ref.: 531005)*

WelcomeEye AddComfort - DES 9500 DDE (ref.: 531003)*

WelcomeEye Cam - DES 9900 CVC (ref.: 531007)

WelcomeEye Outdoor - DES 9900 VOS (ref.: 531006)**

WelcomeEye Lock - DES 1000 EDL (ref.: 531008)

WelcomeEye Lock - DES 1100 EDL (ref.: 531009)

WelcomeEye Power - DES 1000 DPS (ref.: 531010)**

WelcomeEye TAG - DES 1000 ACI (ref.: 531011)**

* Refer to the complete WelcomeEye Comfort/Compact instructions available on the

www.philips.com website for more information.

** Refer to the complete WelcomeEye Connect/Touch instructions available on the www.philips.com

website for more information.

10. FAQ

Failure Cause Solution

• The monitor does not

turn on

• The monitor is not

connected to a

power source

• Verify that the power supply is

properly connected and turned on

• Check the polarity on the monitor

or at the power supply output

• Poor connection

or short circuit on

the line

• Resolve the connection problem

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WelcomeEye Comfort / Compact / 09/17

• Does not work when

installed for the rst

time

• Connection error • The device is equipped with

major protections. Disconnect

the power supply for at least

1mn, correct the installation error

and reconnect. Please note that

none of the protective measures

will be eective if the product is

connected directly to the 230V AC

supply and that this error is not

covered by the warranty.

• Reversed polarity

of the supply

voltage

• Short-circuit on the

line

• The intercom panel

is on but the monitor

does not ring

• Switch

conguration of

the intercom panel

• Verify that the intercom panel is not

programmed in dual-family mode.

Reminder: single-family =switch 2 set

to ON, dual-family = switch 2 set to

OFF. Don’t forget to turn the power

o for 5 seconds to activate the new

settings (page 6)

• Conguration

menu of the

monitor

• Verify that the monitor is valid

• Connection • Verify that the monitor is connected

to 1 and 2 of the intercom panel (for

single-family use)

• Energy saving

mode activated

• See system option conguration in

the instructions.

• Poor picture and/or

sound

• Environment • Check that the wires used are the

correct size and that the Video

doorphone's connection wires are

not in the same sheath as the 230V

AC wires

• Purple picture • Connection • The connection cable must not be

tangled

• Image is too bright • Camera position • Do not expose the lens of the

camera directly to sunlight or to a

reective surface.

• Check the monitor settings

• The volume of the

intercom panel is too

low

• Settings • Re-enter the settings on the back

of the intercom panel

• The volume from the

intercom panel is too

low

• The microphone

hole of the

intercom panel is

blocked

• Verify and rectify

GB15

WelcomeEye Comfort / Compact / 09/17

• The Dual-family

mode is not working

• Conguration • Verify that the intercom panel is not

programmed in dual-family mode.

Reminder: single-family =switch 2 set

to ON, dual-family =switch 2 set to

OFF. Don’t forget to turn the power

o for ve seconds to activate the

new settings

• Conguration

menu of the

monitors

• Verify that the monitors are valid

(BOTH of them)

• Connection • The monitors of family 1 must

be connected to 1 and 2 of the

intercom panel, those of family 2 to

3 and 4

• The additional

monitor is not

working

• Conguration • Verify that you have correctly

congured the menus of your

monitors with 1 SINGLE master

terminal, the others MUST be

congured as slaves

• Connection • Verify that the additional monitor

is connected to 1 and 2 of the

intercom panel for single-family

operation

• The additional

intercom panel is not

working

• Conguration • Verify the position of switch 1 on

the panels; it must be dierent.

Don’t forget to turn the power o

for ve seconds to activate the new

settings

• Conguration

menu of the

monitors

• Verify that the monitors are valid

(BOTH of them)

• The electric strike

plate or lock does not

function

• The strike plate or electric lock

that you are ordering must have

a mechanical memory. The strike

plate current cannot exceed 1.1A.

• Connect it directly to terminals 7

and 8 at the back of the intercom

panel (no need to observe polarity).

• The opening function is only

possible if the video of the

respective intercom panel is

displayed.

Notes: To check whether or not the product is faulty, we recommend connecting it over a

short distance (3m of wiring). If the symptoms persist, the product is faulty. If not, check the

installation and cable used.

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WelcomeEye Comfort / Compact / 09/17

11. TECHNICAL ASSISTANCE - WARRANTY

This product is guaranteed for parts and labour in our workshops.

The warranty does not cover: consumables (batteries, etc.) and damage caused by misuse,

improper use, improper installation, external intervention, damage due to physical or

electrical shocks, dropping, or atmospheric phenomena.

• Do not open the device, as this will void the warranty.

• If the unit is returned for After Sales Service, protect the screen to prevent scratching.

• Clean with a soft cloth only, no solvents. The guarantee is void if parts have been

dismantled. Before cleaning it, disconnect the equipment or switch it o at the mains.

Warning: Do not use any gasoline or carboxylic acid, alcohol or similar treatment. In

addition to damaging your device, the fumes are also hazardous to your health and are

explosive.

Do not use any tool that can conduct voltage (wire brush or other sharp tool, etc.) for

cleaning.

The till receipt or invoice is your proof of purchase date.

If necessary, the contacts and opening hours of our technical assistance centres are

available on the www.philips.com website.

WARRANTY CARD

Mr / Mrs :

Phone number :

Address :

E-mail :

Date of purchase : / / (DD/MM/YYYY)

Dealer :

Dealer Phone :

Dealer address :

Serial number PHI/1031/

Important : Please keep this warranty card with your proof of

purchase.

Philips and Philips’ shield emblem are registered trademarks of Koninklijke Philips N.V.

and are used under licence. This product has been manufactured by and is sold under the

responsibility of CFI Extel SAS, and CFI Extel SAS is the sole guarantor of this product.

GB17

WelcomeEye Comfort / Compact / 09/17

12. SAFETY PRECAUTIONS

Any damage caused by a failure to adhere to the manual shall void the warranty. We assume

no liability for damages resulting therefrom!

We cannot be held responsible for any damage to property or persons caused by incorrect

use or a failure to adhere to the safety instructions.

This product has been manufactured in full compliance with safety instructions. In order to

maintain this status and get the most out of the product, users must adhere to the safety

instructions and warnings contained in this manual.

: This symbol indicates that there is a risk of electric shock or short-circuit.

- You should only use this product with a voltage between: 100-240 Volts and 50-60 hertz.

Never attempt to use this device with a dierent voltage.

- Ensure that all the system’s electrical connections conform to the instructions for use.

- In commercial establishments, ensure that you adhere to the electrical installation

accident prevention regulations.

- In schools, training facilities, workshops, etc. qualied personnel must be on hand to

monitor electronic equipment operation.

- You must follow the instructions for use of any other devices connected to the system.

- Please contact an experienced person if you have any doubts regarding equipment

operation or safety.

- Never plug in or unplug electrical equipment with wet hands.

- When installing this product, check that the power supply cables are not at risk of being

damaged.

- Never replace damaged electrical cables yourself! In this case, remove them and call an

expert.

- The mains supply should be located close to the device and must be easily accessible.

- An easily accessible cut-o system (switch disconnector, circuit breaker, equivalent

system) must be integrated into the building’s wiring installation for the equipment

connected to the power grid.

- Keep a minimum distance around the device to guarantee sucient ventilation.

- Ventilation should not be blocked by covering the ventilation opening with an object such

as a newspaper, tablecloth or curtain, etc.).

- No open ame source such as a burning candle must be placed on the device.

- Respect the product’s operating temperature.

- The device must not be exposed to liquid ow or splashing. Do not place any objects lled

with liquid such as vases on the device.

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Philips DES9500VDP - WelcomeEye Comfort User manual

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