HP ElitePad 1000 G2 Healthcare User manual

HP ElitePad 1000 G2 Healthcare Tablet

User Guide

Development Company, L.P.

Java is a registered trademark of Oracle

and/or its affiliates. microSD is a trademark

or registered trademark of SD-3C in the

United States, other countries or both.

Windows is a U.S. registered trademark of

the Microsoft group of companies.

The information contained herein is subject

to change without notice. The only

warranties for HP products and services are

set forth in the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors

or omissions contained herein.

Second Edition: April 2015

First Edition: January 2015

Document Part Number: 798568-002

Product notice

This user guide describes features that are

common to most models. Some features

may not be available on your tablet.

Not all features are available in all editions

of Windows. This tablet may require

upgraded and/or separately purchased

hardware, drivers and/or software to take

full advantage of Windows functionality. Go

http://www.microsoft.com for details.

To obtain the latest user guide, go to

http://www.hp.com/support, and select your

country. Select Drivers & Downloads, and

then follow the on-screen instructions.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this tablet, you agree to be

bound by the terms of the HP End User

License Agreement (EULA). If you do not

accept these license terms, your sole

remedy is to return the entire unused

product (hardware and software) within 14

days for a refund subject to the refund

policy of your seller.

For any further information or to request a

full refund of the price of the tablet, please

contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating, do not allow the AC

adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The

tablet and the AC adapter comply with the user-accessible surface temperature limits defined by the

International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Welcome ........................................................................................................................................................... 1

Finding information ............................................................................................................................... 2

2 Getting to know your tablet ............................................................................................................................... 4

Front ..................................................................................................................................................... 5

Back ..................................................................................................................................................... 6

Top ....................................................................................................................................................... 7

Bottom .................................................................................................................................................. 8

Labels ................................................................................................................................................... 9

Attaching the hand strap .................................................................................................................... 10

Changing your tablet's settings .......................................................................................................... 10

Changing your tablet's view ............................................................................................... 10

Using the tablet's autorotate lock feature .......................................................... 11

Adjusting your tablet's screen brightness .......................................................... 11

Finding your hardware and software information ............................................................................... 11

Locating hardware ............................................................................................................. 11

Locating software ............................................................................................................... 11

Updating the software installed on the tablet ..................................................................... 11

3 Connecting to a network ................................................................................................................................. 12

Connecting to a wireless network ....................................................................................................... 12

Using the wireless controls ................................................................................................ 12

Using a WLAN ................................................................................................................... 12

Using an Internet service provider .................................................................... 13

Setting up a WLAN ............................................................................................ 13

Configuring a wireless router ............................................................................ 13

Protecting your WLAN ....................................................................................... 13

Connecting to a WLAN ...................................................................................... 14

Using Bluetooth wireless devices ...................................................................................... 15

Using HP Mobile Broadband (select models only) ............................................................................. 15

Inserting and removing a micro SIM or microSD card ....................................................... 16

4 Navigating using touch gestures ..................................................................................................................... 21

Using touch screen gestures .............................................................................................................. 21

One-finger slide ................................................................................................................. 21

Tapping .............................................................................................................................. 22

Scrolling ............................................................................................................................. 22

2-finger pinch zoom ........................................................................................................... 23

2-finger click ....................................................................................................................... 23

Rotating (select models only) ............................................................................................ 24

Edge swipes ...................................................................................................................... 24

Right-edge swipe .............................................................................................. 24

Left-edge swipe ................................................................................................. 25

Top-edge swipe ................................................................................................. 25

Using the on-screen keyboard ........................................................................................................... 26

5 Detailed functions ........................................................................................................................................... 27

Audio .................................................................................................................................................. 27

Connecting speakers ......................................................................................................... 27

Adjusting the volume ......................................................................................................... 28

Connecting headphones and microphones ....................................................................... 28

Checking audio functions on the tablet .............................................................................. 28

Webcam ............................................................................................................................................. 29

Video .................................................................................................................................................. 29

HDMI .................................................................................................................................. 30

Configuring audio for HDMI ............................................................................................... 30

Bar-code scanner (select models only) .............................................................................................. 31

Configuring carriage returns .............................................................................................. 32

Configuring the bar-code scanner volume ......................................................................... 32

Restoring default settings .................................................................................................. 33

Near Field Communications (NFC) .................................................................................................... 34

6 Power management ........................................................................................................................................ 35

Shutting down the tablet ..................................................................................................................... 35

Setting power options ......................................................................................................................... 35

Using power-saving states ................................................................................................. 35

Initiating and exiting Sleep ................................................................................ 35

Using the power meter and power settings ....................................................... 36

Setting password protection on wakeup ........................................................... 36

Using battery power ........................................................................................................... 36

Factory-sealed battery ...................................................................................... 36

Finding additional battery information ............................................................... 37

Using Battery Check ......................................................................................... 37

Displaying the remaining battery charge ........................................................... 37

Maximizing battery discharge time .................................................................... 37

Managing low battery levels .............................................................................. 37

Identifying low battery levels ............................................................. 39

Resolving a low battery level ............................................................ 39

Conserving battery power ................................................................................. 40

Using external AC power ................................................................................................... 40

7 External cards and devices ............................................................................................................................. 41

Using smart cards .............................................................................................................................. 41

Inserting a smart card ........................................................................................................ 41

Removing a smart card ...................................................................................................... 42

Using a USB device ........................................................................................................................... 42

Connecting a USB device .................................................................................................. 42

Removing a USB device .................................................................................................... 42

Connecting a stylus ............................................................................................................................ 44

Using optional external devices .......................................................................................................... 45

Using optional external drives ............................................................................................ 45

Installing an optional security cable .................................................................................................... 46

8 Security ........................................................................................................................................................... 47

Protecting the tablet ........................................................................................................................... 47

Using passwords ................................................................................................................................ 47

Setting passwords in Windows .......................................................................................... 48

Setting passwords in Computer Setup .............................................................................. 48

Using antivirus software ..................................................................................................................... 48

Using firewall software ....................................................................................................................... 48

Installing critical security updates ....................................................................................................... 49

Using HP Client Security .................................................................................................................... 49

9 Maintenance ................................................................................................................................................... 50

IP-54 rating ......................................................................................................................................... 50

Cleaning your tablet ........................................................................................................................... 51

Cleaning procedures .......................................................................................................... 51

Cleaning the display .......................................................................................... 52

Cleaning the tablet ............................................................................................ 52

Updating programs and drivers .......................................................................................................... 52

Using SoftPaq Download Manager .................................................................................................... 52

10 Backup and recovery .................................................................................................................................... 53

Backing up your information ............................................................................................................... 53

Performing a system recovery ............................................................................................................ 53

Using the Windows recovery tools ..................................................................................... 53

Using f11 recovery tools .................................................................................................... 54

vii

Changing the boot device order ......................................................................................... 54

Using Windows Refresh or Windows Reset ...................................................................... 55

11 Computer Setup and HP PC Hardware Diagnostics (UEFI) ......................................................................... 56

Using Computer Setup ....................................................................................................................... 56

Starting Computer Setup ................................................................................................... 56

Navigating and selecting in Computer Setup ..................................................................... 56

Restoring factory settings in Computer Setup ................................................................... 57

Updating the BIOS ............................................................................................................. 57

Determining the BIOS version ........................................................................... 57

Downloading a BIOS update ............................................................................................. 58

Using HP PC Hardware Diagnostics (UEFI) ...................................................................... 58

12 Specifications ................................................................................................................................................ 60

Input power ......................................................................................................................................... 60

Operating environment ....................................................................................................................... 60

Appendix A Traveling with the tablet ................................................................................................................. 61

Appendix B Troubleshooting .............................................................................................................................. 62

Troubleshooting resources ................................................................................................................. 62

Resolving issues ................................................................................................................................ 62

The tablet is unable to start up .......................................................................................... 62

An external device is not working ...................................................................................... 62

A video is not visible on an external display ...................................................................... 63

Index ................................................................................................................................................................... 64

viii

1Welcome

After you set up and register the tablet, it is important to take the following steps:

●

Connect to the Internet—Set up your wireless network so that you can connect to the Internet.

For more information, see

Connecting to a network on page 12.

●

Update your antivirus software—Protect your tablet from damage caused by viruses. The

software is preinstalled on the tablet. For more information, see

Using antivirus software

on page 48.

●

Get to know your tablet—Learn about your tablet features. Refer to

Getting to know your tablet

on page 4 and Navigating using touch gestures on page 21 for additional information.

●

Find installed software—Access a list of the software preinstalled on the tablet:

On the Start screen, swipe up from the center of the touch screen to display the Apps screen.

For details about using the software included with the tablet, see the software manufacturer's

instructions, which may be provided with the software or on the manufacturer's website.

●

Back up your hard drive by creating a recovery flash drive. See

Backup and recovery

on page 53.

Finding information

The tablet comes with several resources to help you perform various tasks.

Resources For information about

Setup Instructions

poster

●

How to set up the tablet

●

Help to identify tablet components

HP Support Assistant

To access HP Support Assistant on the Start screen,

tap the HP Support Assistant app.

To obtain the latest user guide, go to

http://www.hp.com/support, and select your country.

Select Drivers & Downloads, and then follow the on-

screen instructions

●

Operating system information

●

Software, driver, and BIOS updates

●

Troubleshooting tools

●

How to access support

Regulatory, Safety, and Environmental Notices

To access this guide:

1. From the Start screen, type support, and then

select the HP Support Assistant app.

2. Select My computer, and then tap User guides.

●

Regulatory and safety information

●

Environmental information

Safety & Comfort Guide

To access the user guides, tap the HP Support

Assistant app on the Start screen, tap My computer,

and then tap User guides.

– or –

Go to

http://www.hp.com/ergo.

●

Proper workstation setup, posture, health, and work habits

●

Electrical and mechanical safety information

Worldwide Telephone Numbers

booklet

This booklet is provided with your tablet.

HP support telephone numbers

HP website

To obtain the latest user guide, go to

http://www.hp.com/support, and select your country.

Select Drivers & Downloads, and then follow the on-

screen instructions

●

Support information

●

Ordering parts and finding additional help

●

Accessories available for the device

Limited Warranty

To access this guide, tap the HP Support Assistant

app on the Start screen, tap My computer, and then

tap Warranty and services.

– or –

Go to

http://www.hp.com/go/orderdocuments.

Warranty information

*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your

tablet and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty

in the box. For some countries/regions where the warranty is not provided in printed format, you may request a printed copy

from

http://www.hp.com/go/orderdocuments or write to:

●

North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA

●

Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy

2 Chapter 1 Welcome

Resources For information about

●

Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507

When you request a printed copy of your warranty, please include your product number, warranty period (found on your

service label), name, and postal address.

IMPORTANT: Do NOT return your HP product to the addresses above. For worldwide support, go to

http://h20565.www2.hp.com/portal/site/hpsc.

Finding information 3

2 Getting to know your tablet

The following sections provide an overview of the HP ElitePad 1000 G2 Heathcare Tablet

capabilities.

●

Front

●

Back

●

Top

●

Bottom

●

Labels

●

Attaching the hand strap

●

Changing your tablet's settings

●

Finding your hardware and software information

4 Chapter 2 Getting to know your tablet

Front

Component Description

(1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless

wide area networks (WWAN).

(2) Front webcam Records video and captures still photographs.

To use the webcam, tap the YouCam tile on the Start screen, or

swipe from the right edge of the touch screen to display the

charms, tap Search, and then tap the search box. In the search

box, type c, and then tap CyberLink YouCam.

(3) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless

local area networks (WLAN).

(4) Ambient light sensor The ambient light sensor automatically adjusts the display

brightness based on the lighting conditions in your environment.

(5) Webcam status light (front) On: The webcam is on.

(6) Near Field Communications (NFC) tapping

area (select models only)

Allows you to touch an NFC-compatible device to this area to

wirelessly connect and communicate with the tablet and transfer

data back and forth.

(7) Windows button Displays the Start screen.

*The antennas are not visible on the outside of the tablet. For optimal transmission, keep the areas immediately around the

antennas free from obstructions. To see wireless regulatory notices, see the section of the

Regulatory, Safety, and

Environmental Notices

that applies to your country or region. To access the user guides, tap the HP Support Assistant app

on the Start screen, tap My computer, and then tap User guides.

Front 5

Back

Component Description

(1) Hand strap connectors (4) Attach the hand strap on the right or left side.

(2) Smart card reader Supports optional smart cards.

(3) Bar-code scanner buttons (select models only) Press to use the bar-code scanner.

For information about using the bar-code

scanner, see

Bar-code scanner (select models

only) on page 31.

(4) Webcam light On: The webcam is in use.

(5) Webcam Records video and captures photographs. You

can video conference and chat online using

streaming video.

For information on using the webcam, access HP

Support Assistant. To access HP Support

Assistant, from the Start screen, select the HP

Support Assistant app.

(6) Volume buttons (2) Control the volume.

(7)

Security cable slot Attaches an optional security cable to the tablet.

NOTE: The security cable is designed to act as

a deterrent, but it may not prevent the tablet from

being mishandled or stolen.

6 Chapter 2 Getting to know your tablet

Top

Component Description

(1)

Audio-out (headphone)/Audio-in

(microphone) jack

Connects optional powered stereo speakers,

headphones, earbuds, a headset, or a display audio

cable. Also connects an optional headset microphone.

This jack does not support optional microphone-only

devices.

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones,

earbuds, or a headset. For additional safety

information, see the

Regulatory, Safety, and

Environmental Notices

. To access this guide, from the

Start screen, type support, and then select the HP

Support Assistant app.

NOTE: When a device is connected to the jack, the

tablet speakers are disabled.

NOTE: Be sure that the device cable has a 4-

conductor connector that supports both audio-out

(headphone) and audio-in (microphone).

(2) Stylus connector Attaches a stylus using a lanyard.

(3) Internal microphones (2) Record sound.

(4)

Power button

●

When the tablet is off, press the button to turn on

the tablet.

●

When the tablet is on, press the button briefly to

initiate Sleep.

●

When the tablet is in the Sleep state, press the

button briefly to exit Sleep.

●

When the tablet is in Hibernation, press the

button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power

button results in the loss of unsaved information.

If the tablet has stopped responding and Windows®

shutdown procedures are ineffective, press and hold

the power button for at least 5 seconds to turn off the

tablet.

To learn more about your power settings, see your

power options. From the Start screen, type power,

select Power and sleep settings, and then select

Power and sleep from the list of applications.

Top 7

Bottom

NOTE: To access the bottom components, lift the I/O door using both thumbs. To close the I/O

door, push it in and then press down until it is firmly seated.

Component Description

(1) Speakers (2) Produce sound.

(2) Shoulder strap connector Connects an optional shoulder strap.

(3)

HDMI port Connects an optional video or audio device, such as a

high-definition display, any compatible digital or audio

component, or a high-speed HDMI device.

(4)

Power connector/Docking connector Connects an AC adapter or an optional docking

device.

(5)

USB 3.0 port Connects an optional USB device, such as a

keyboard, mouse, external drive, printer, scanner or

USB hub.

For details about different types of USB ports, see

Using a USB device on page 42.

(6) Bar-code scanner (select models only) Scans bar codes.

For information about using the bar-code scanner, see

Bar-code scanner (select models only) on page 31.

8 Chapter 2 Getting to know your tablet

Labels

The labels affixed to the tablet provide information you may need when you troubleshoot system

problems or travel internationally with the tablet.

IMPORTANT: Check the following location for the labels described in this section: on the back of

the tablet.

●

Service label—Provides important information to identify your tablet. When contacting support,

you will probably be asked for the serial number, and possibly for the product number or the

model number. Locate these numbers before you contact support.

●

Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains

the Windows Product Key. You may need the Product Key to update or troubleshoot the

operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the

physical label. Instead a Digital Product Key is electronically installed.

NOTE: The Digital Product Key is automatically recognized and activated by Microsoft

operating systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-

approved recovery methods.

●

Regulatory label(s)—Provide(s) regulatory information about the tablet.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the

approval markings for the countries or regions in which the devices have been approved for use.

●

Laser label(s) (select models only)—Provide information about using the bar-code scanner laser

properly.

Labels 9

Attaching the hand strap

Attach one of the two provided hand straps to either the left or the right side of the tablet. Retain the

second hand strap and use it to replace the first hand strap when it needs to be cleaned.

To attach the hand strap:

1. Position the hand strap over either the right or left hand strap connectors on the back of the

tablet.

2. Position the quick-release fasteners over the holes in the hand strap, and then connect the

quick-release fasteners to secure the hand strap.

To remove the hand strap:

1. Press the center of the quick-release fastener and then lift it to remove it from the tablet. Repeat

for the second quick-release fastener.

2. Remove the hand strap from the tablet.

Changing your tablet's settings

You can change view and screen brightness.

Changing your tablet's view

Your tablet's orientation, or view, changes automatically from landscape to portrait view, or from

portrait to landscape view.

1. To change the view of your tablet from landscape view to portrait view:

Hold the tablet vertically, and then turn it 90 degrees to the right (in a clockwise direction).

2. To change the view of your tablet from portrait view to landscape view:

Hold the tablet vertically, and then turn it 90 degrees to the left (in a counter-clockwise direction).

10 Chapter 2 Getting to know your tablet

Using the tablet's autorotate lock feature

To turn on your tablet's autorotate lock feature:

1. Swipe from the right edge of the touch screen to display the charms, and then tap Settings.

2. Tap the screen icon to lock your current tablet screen in place and to prevent rotation. The icon

displays a lock symbol when the autorotate lock is active.

To turn off your tablet's autorotate lock feature:

1. Swipe from the right edge of the touch screen to display the charms, and then tap Settings.

2. Tap the Screen icon at the bottom right, and then tap the autorotate lock icon again.

Adjusting your tablet's screen brightness

To adjust the screen brightness:

1. Swipe from the right edge of the touch screen to display the charms, and then tap Settings.

2. Tap the Screen icon at the bottom right. A vertical slider displays that controls the screen

brightness.

NOTE: On the Windows desktop, you can also tap the Power Meter icon in the notification area at

the far right of the taskbar, tap Adjust screen brightness, and then move the slider next to Screen

brightness at the bottom of the screen.

Finding your hardware and software information

Locating hardware

To find out what hardware is installed on your tablet:

1. Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap

the search box.

2. In the search box, type device manager, and then tap Device Manager.

A list displays all the devices installed on your tablet.

Locating software

▲

To find out what software is installed on your tablet, on the Start screen, swipe up from the

center of the touch screen to display the Apps screen.

Updating the software installed on the tablet

Most software, including the operating system, is updated frequently by the manufacturer or provider.

Important updates to the software included with the tablet may have been released since the tablet

left the factory.

Some updates may affect the way the tablet responds to optional software or external devices. Many

updates provide security enhancements.

Update the operating system and other software installed on the tablet as soon as the tablet is

connected to the Internet. Access the updates on the HP website at

http://www.hp.com.

Finding your hardware and software information 11

3 Connecting to a network

Your tablet can travel with you wherever you go. But even at your office, you can explore the globe

and access information from millions of websites using your tablet and a wireless network connection.

This chapter will help you get connected to that world.

Connecting to a wireless network

Wireless technology transfers data across radio waves instead of wires. Your tablet may be equipped

with one or more of the following wireless devices:

●

Wireless local area network (WLAN) device—Connects the tablet to wireless local area networks

(commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your

home, and public places such as airports, restaurants, coffee shops, hotels, and universities. In

a WLAN, the mobile wireless device in your tablet communicates with a wireless router or a

wireless access point.

●

Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetooth-

enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a

PAN, each device communicates directly with other devices, and devices must be relatively

close together—typically within 10 meters (approximately 33 feet) of each other.

For more information about wireless technology, see the information and website links provided in HP

Support Assistant. To access HP Support Assistant, on the Start screen, tap the HP Support

Assistant app.

Using the wireless controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network,

manage wireless networks, and diagnose and repair network problems.

To use operating system controls:

1. Swipe from the right edge of the touch screen to display the charms, tap Settings, and then tap

Control Panel.

2. Select Network and Internet, and then tap Network and Sharing Center.

For more information, access HP Support Assistant. To access HP Support Assistant, on the Start

screen, tap the HP Support Assistant app.

Using a WLAN

With a WLAN device, you can access a wireless local area network (WLAN), which is composed of

other computers and accessories that are linked by a wireless router or a wireless access point.

NOTE: The terms

wireless router

and

wireless access point

are often used interchangeably.

12 Chapter 3 Connecting to a network

HP ElitePad 1000 G2 Healthcare User manual

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