Avaya 5610-5621 Quick Reference Manual

Brand: Avaya

Model: 5610-5621

Type: Quick Reference Manual

Avaya 5610-5621 is a feature-rich office phone that provides robust capabilities for business communication. Some of its key features and possible use cases include:

Call handling: Avaya 5610-5621 enables users to seamlessly make and receive calls, put calls on hold, transfer calls to other extensions, and participate in conference calls with multiple parties.
Voicemail and messaging: The phone offers voicemail functionality, allowing users to retrieve and manage their voicemails, as well as access visual voicemail for easy navigation and playback.
Do not disturb and call forwarding: The device provides do not disturb and call forwarding features, allowing users to manage their availability and redirect incoming calls to other destinations.

Avaya 5610-5621 is a feature-rich office phone that provides robust capabilities for business communication. Some of its key features and possible use cases include:

Call handling: Avaya 5610-5621 enables users to seamlessly make and receive calls, put calls on hold, transfer calls to other extensions, and participate in conference calls with multiple parties.
Voicemail and messaging: The phone offers voicemail functionality, allowing users to retrieve and manage their voicemails, as well as access visual voicemail for easy navigation and playback.
Do not disturb and call forwarding: The device provides do not disturb and call forwarding features, allowing users to manage their availability and redirect incoming calls to other destinations.

IP Office / Quick Reference Guide (5610-5621 Telephone) / Last updated 1/18/11

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IP Office Telephone Guide

5610-5621 Quick Reference Guide

IP OFFICE

5610-5621 TELEPHONE

QUICK REFERENCE GUIDE

This guide covers the basic functionality of the IP Office 5610-5621 phone.

The diagram below shows the main phone features.

IP Office / Quick Reference Guide (5610-5621 Telephone) / Last updated 1/18/11

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IP Office Telephone Guide

5610-5621 Quick Reference Guide

STANDARD BUTTONS

1. Feature buttons are used for call/line appearances or features and are programmed by system

administrator

1. Call/line appearance feature buttons: lift handset or press speakerphone button to make and

answer calls

2. Message waiting lamp: lights to indicates new messages in mailbox

3. Softkeys: Used for additional features, press any softkey to view softkey menu, press exit

button to exit softkey menu’s. See Softkey section for more instructions.

4. Options: Press to access miscellaneous options

5. Page Left/Right: Move through the different pages of the call handling, speed dials and call log

screens. Also used to move the cursor during data entry.

6. Hold: Used to place call on hold; press to put active call on hold, press call appearance button

to get back to caller.

7. Transfer: Used to transfer caller to another extension; while on call press transfer, enter

extension #, press transfer again or just hang up. User can wait until extension answers to

announce call or they can transfer call immediately after entering extension number.

8. Conference: Used to conference 3 or more parties together; while on call press conference,

enter extension # or external #, press conference again to join all caller together; repeat these

steps to add other parties; IP Office allows conferences of up to 64 parties but is limited by the

number of trunk lines. User can wait until extension answers to announce call or they can

press conference immediately after entering extension number. User can drop from the

conference by just hanging up and the rest of conference will continue.

9. Drop: Used to drop one party from a conference call; most commonly used to drop a call that

was answered by voicemail; to use press drop button, use scroll button to select caller to drop,

press drop feature button to drop caller.

10. Redial: Used to redial one of several recently dialed numbers; to use press redial, press feature

button associated with number to redial.

11. Dial Pad: Standard 12-button pad for dialing phone numbers.

12. Volume Up & Down: Used to adjust volume of call or ring tones; press while on call to adjust

call volume or press when not on call to adjust ring tone volume.

13. Handset/Headset sockets: Used to plug in handset and headset.

14. Mute: Used to mute microphone while still listening to call; press once to activate; press again

to deactivate.

15. Headset: Press to make or answer calls if headset connected to bottom of telephone.

16. Speaker: Press to make or answer calls with speakerphone.

17. Phone Exit: Used to exit softkey feature menu’s.

Notes: Dial 9 to make external call. Dial *17 or press Voicemail or Visual Voice button to access

voicemail.

IP Office / Quick Reference Guide (5610-5621 Telephone) / Last updated 1/18/11

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IP Office Telephone Guide

5610-5621 Quick Reference Guide

FEATURE BUTTONS

Button Label

Using Feature

Button

Status

Button

Indicator

a=, b=, c=

Call appearance buttons are used to make and receive all calls

including internal and external calls.

See Note

PARK 1

Used to park a call so it can be retrieved at another telephone. While

on a call press the park button. To retrieve the call, press the park

button from any phone with the same Park button.

Activated

Button

Highlighted

DND

Used to activate do not disturb feature. Press to activate. Press

again to deactivate. If voicemail is turned on for extension, calls are

sent to voicemail immediately. User will hear stutter dial tone when

activated. “N” appears on the display and the user will hear a stutter

dial tone to also indicate the feature is activated.

Activated

Button

Highlighted

Call

Forward

Use to activate call forwarding for all calls. To activate, press button,

enter the number (use 9 for external calls) and press done. To de-

activate press button again. To change the number, press the button

and press the <<< button to remove and then enter new number. “D”

appears on the display and the user will hear a stutter dial tone to

also indicate the feature is activated.

Activated

Button

Highlighted

Voicemail

Press to access voicemail and listen to messages.

None

Visual Voice

Visual Voice allows users to navigate through their Voicemail box via

a series of buttons presented on the phone display. Different screens

will be displayed according to the option that the user has selected.

Visual Voice can be used instead of pressing the Message button to

listen to voicemails messages.

None

Time Date

Press to display time and date on telephone. Press again to remove

time and date.

Activated

Button

Highlighted

Page CO

Used to page all users on their telephone speakerphone. Press

button and begin speaking.

None

Note: Call Appearance Status Indicators

SHORT CODES

Code

Use

#xxx (xxx=extension number)

Used to transfer a caller directly to a user’s voicemail box. While on

call, press transfer, #xxx, transfer.

*30

Used to pickup a call that is ringing at any telephone.

*32*N# (where N = extension number)

Used to pickup a call that is ringing on a specific telephone extension.

IP Office / Quick Reference Guide (5610-5621 Telephone) / Last updated 1/18/11

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IP Office Telephone Guide

5610-5621 Quick Reference Guide

SOFTKEY BUTTONS

Speed Dial Softkey Button (SpDial; 1st softkey button)

• To Dial a speed dial:

1. Press any softkey, then press SpDial and then press feature button associated with name to

dial. Use the scroll keys to display all of your speed dial numbers.

2. When the speed dial you require is shown, press or adjacent to the speed dial name. Your

phone dials the number automatically.

• To Add a speed dial:

1. Press any softkey, then press SpDial and then press Add.

2. Enter the name in the field associated with 1

left feature button. Each key is marked with the

letters it provides. Depending on the character you require, you may have to press the key

more than once. For example: The 2 key is also marked as A, B and C. To enter a C, press

the key until C is displayed. If the next character you want is on the same key, press and then

enter the next character. If you make a mistake use the backspace or clear feature buttons to

make a change. Press done when finished entering name.

3. Press the 2

feature button associated with Number and enter the number (don’t forget 9 for

external numbers).

4. Press Save.

5. Press Exit to exit menu, Add for another speed dial number, Edit to change an existing

number, Delete to remove a number.

Notes: You can press Exit button at any time to exit speed dial menu. For external calls you

must enter the number just as you dial it from your telephone. 48 speed dial numbers can be

stored on the telephone and are stored alphabetically.

Log Softkey Button (2

softkey button)

Press any softkey, then press Log to view the log menu. Press additional softkey buttons (Missed,

InAns, Outgo, More) to view a log of your calls.

When you locate an entry you want to call, press the feature button next to the entry. Then press Call

to make the call.

Note: If the number shown is external but doesn't include the external dialing prefix used by your

telephone system, go off-hook, dial the prefix and then press Call.

Option Softkey Button

Press to access options. Follow instructions on telephone screen to make changes or refer to the User

Guide for more information.

Avaya 5610-5621 Quick Reference Manual

Brand: Avaya

Model: 5610-5621

Type: Quick Reference Manual

Avaya 5610-5621 is a feature-rich office phone that provides robust capabilities for business communication. Some of its key features and possible use cases include:

Call handling: Avaya 5610-5621 enables users to seamlessly make and receive calls, put calls on hold, transfer calls to other extensions, and participate in conference calls with multiple parties.
Voicemail and messaging: The phone offers voicemail functionality, allowing users to retrieve and manage their voicemails, as well as access visual voicemail for easy navigation and playback.
Do not disturb and call forwarding: The device provides do not disturb and call forwarding features, allowing users to manage their availability and redirect incoming calls to other destinations.

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Avaya 5610-5621 Quick Reference Manual

Avaya 5610-5621 Quick Reference Manual

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