COOK & HOLD CABINETS
MODELS: CH500, CH600, CH750, CH800, CH900, CH1600, CH1600U, CH1800
OWNERS / OPERATORS MANUAL
Part Number: 18400-3190 Printed in The United States of America Rev: KBA040516
TABLE OF CONTENTS
SAFETY PRECAUTIONS……………………………..……….. 2
FEATURES & SPECIFICATIONS………..……………..……. 3
UNPACKING, INSPECTION & FREIGHT DAMAGE……….. 4
INSTALLATION & STARTUP …………………….…………. 5
CONTROL PANEL LAYOUT………………………………….. 6
FIRST USE……………………………………………………… 7
CONTROLLER PROGRAMMING……………………………. 7
OPERATION-COOKING BY TIME……………………...……. 8-9
OPERATION-COOKING TO PRODUCT TEMPERATURE… 10-11
REGULAR CLEANING PROCEDURES………………..……. 12
WIRING DIAGRAMS.....……………………………………….. 13-14
TROUBLESHOOTING GUIDE ……………………………….. 15
WARRANTY STATEMENT……….……………….………….. 16
MANUFACTURED BY:
CARTER-HOFFMANN
1551 McCormick Avenue
Mundelein, IL 60060 U.S.A.
Phone: 847-362-5500
Fax: 847-367-8981
Toll Free: 800-323-9793
Email: TechnicalService@Carter-Hoffmann.com
CH600
CH1800
READ THIS MANUAL
COMPLETELY BEFORE
OPERATING THIS APPLIANCE
CH1600 CH750
2
WARNING: ELECTRIC SHOCK HAZARD
All service requiring access to non-insulated components must be performed by
qualified service personnel. Failure to heed this warning may result in severe
electric shock.
CAUTION: ELECTRIC SHOCK HAZARD
Disconnect this appliance from electrical power before performing any
maintenance or service.
CAUTION: BURN HAZARD
Exposed metal surfaces can be hot to the touch and may cause burns.
SAFETY PRECAUTIONS
NOTE: The technical content of this manual, including any wiring diagrams, schematics, parts breakdown
illustrations and/or adjustment procedures, is intended for use by qualified technical personnel and is
subject to change without notice.
IMPORTANT SAFETY INSTRUCTIONS
When using electrical appliances basic safety precautions should be adhered to, including the following:
1) Be familiar with the appliance use, limitations and associated restrictions. Operating instructions must
be read and understood by all persons using or installing this appliance.
2) This appliance must be grounded. Connect only to properly grounded outlet.
3) Use this appliance only for its intended purpose as described in the manual.
a. This equipment is specifically designed to slow cook and hold products such as roasts, ribs,
whole turkeys, etc.
b.
This equipment is intended for use in commercial establishments only.
c. This equipment is not designed for industrial or laboratory use.
4) Cleanliness of this appliance and its accessories are essential to good sanitation.
5) DO NOT submerge this appliance in water. This appliance is not jet stream approved. DO NOT direct
water jet or steam jet at this appliance, or at any control panel or wiring. DO NOT splash or pour
water on, in or over any controls, control panel or wiring. DO NOT use corrosive chemicals or vapors
in this appliance.
6) DO NOT store this appliance outdoors. DO NOT use this product near water – for example,
near a kitchen sink, in a wet basement, or near a swimming pool, and the like.
7) DO NOT operate this appliance if it has a damaged cord or plug, if it is not working properly, or if it has
been damaged or dropped. Do not immerse cord or plug in water, keep cord away from heated
surfaces, and do not let cord hang over edge of table or counter.
8) DO NOT cover or block any openings on the appliance.
CAUTION: STEAM HAZARD
This cabinet may produce steam and may cause burns. Use caution when open-
ing the doors for escaping steam.
3
FEATURES & SPECIFICATIONS
APPROVALS :
Cook to time or temperature. Includes meat probe.
Gentle air circulation caramelizes meat and seals in juices for perfect roasts and
more portions
Browning occurs naturally, without the use of gravies and sauces to colorize meats
Easy-to-use controls: dial in cook temperature, hold temperature and cook time
Heating system with precision engineered heat duct system for optimal air flow and
even heating
Hoods not required in most areas—makes installation easy and inexpensive (check
local codes)
Model
Number Tray
Capacity
18” x 26”
Tray
Spacing
in (mm)
Approx. Meat
Capacity
lbs (kg)
Inside Working
Height
in (mm)
Overall Dimensions
Height Depth Width
in (mm)
Caster
Diameter
in (mm)
Class 100 Ship-
ping Weight
lbs (kg)
CH600 6 3
(76) 80
(36) 18-1/8
(460) 38-1/2 32-3/4 26-1/8
(948) (832) (664) 5
(127) 275
(125)
CH900 9 3
(76) 120
(54) 27-1/4
(692) 47-1/2 32-3/4 26-1/8
(1207) (832) (664) 5
(127) 344
(156)
CH1800 18 3
(76) 240
(109) 54-1/2
(1384) 78 32-3/4 26-1/8
(1981) (832) (664) 5
(127) 460
(209)
CH800 8 2-3/4
(70) 120
(54) 22
(559) 39-3/8 32-3/4 26-1/8
(1000) (832) (664) 3
(76) 312
(142)
CH1600
(2 cavity) 16
(8 per cavity) 2-3/4
(70) 240
(109) 22-5/8¹
(575) 76-3/8 32-3/4 26-1/8
(1940) (832) (664) 5
(127) 420
(191)
Model
Number Pan
Capacity*
12”x20”
Tray
Spacing
in (mm)
Approx. Meat
Capacity
lbs (kg)
Inside Working
Height
in (mm)
Overall Dimensions
Height Depth Width
in (mm)
Caster
Diameter
in (mm)
Class 100
Shipping
Weight
lbs (kg)
CH750 10 2-3/4
(70) 100
(45) 13-3/4*
(349) 33-1/2 32-3/4 28-3/4
(851) (832) (664) 2
(51) 265
(122)
CH500 5 2-3/4
(70) 40
(18) 15-3/16
(386) 30-1/8 27-3/4 20-1/8
(765) (705) (511) 3
(51) 156
(71)
CH1600U 32 2-3/4
(70) 240
(109) 22-5/8 (575)*
per cavity 76-3/8 32-5/8 29-3/8
(1940) (829) (746) 5
(127) 430
(195)
*18”x26” sheet pans may be placed on optional wire shelves. Capacity: CH750: 5 (end-loaded; 1 per shelf); CH1600U: 16 (end-loaded; 1 per shelf).
CH750 and CH1600U will also accept GN 1/2 and 2/1 pans.
*12”x20”x2.5” pans may be placed on optional wire shelves. Capacities:
CH600: 3 (end-loaded; 1 per shelf)
CH800: 4 (end-loaded, 1 per shelf)
CH900: 5 (end-loaded, 1 per shelf)
CH1600: 8 (4 per cavity; end loaded, 1 per shelf)
CH1800: 9 (end loaded; 1 per shelf)
¹Inside working height—each cavity
CH1600
Model US Electrical Power CE Electrical Power
Watts Voltage Watts Voltage
CH600 3200 240 2750 230
CH750 3200 240 2750 230
CH800 3200 240 2750 230
CH500 2000 120 2000 230
Model US Electrical Power CE Electrical Power
Watts Voltage Watts Voltage
CH900 3200 240 2750 230
CH1600 6200 240 5500 230
CH1800 6200 240 5500 230
CH1600U 6200 240 5500 230
ELECTRICAL INFORMATION
CH750
CH500
4
UNPACKING AND INSPECTION
1. Remove the cabinet from shipping carton, ensuring that all pack-
ing materials and protective plastic has been removed from the
unit.
2. Inspect all components for completeness and condition.
3. If any freight damage is present, a freight claim must be filed im-
mediately with the shipping company.
4. Freight damage is not covered under warranty.
5. Check to insure all components are included: cabinet, instruction
packet, temperature probe(s) and additional accessories, if or-
dered.
6. Read operation instructions completely.
7. Appliance should be thoroughly cleaned before use. See CLEAN-
ING INSTRUCTIONS in this manual.
NOTE: There is no warranty card to fill out and send to Carter-
Hoffmann. Carter-Hoffmann tracks your warranty by the serial num-
ber on the serial tag. Your warranty is already in place and should you
need warranty service, call Carter-Hoffmann directly. All you need is
the serial number off the cabinet.
This appliance
should be
thoroughly
cleaned prior to use.
See the CLEANING
INSTRUCTIONS in
this manual.
NOTE: DO NOT discard
the carton or other
packing materials until
you have inspected the
appliance for hidden
damage and checked it
for proper operation.
Refer to SHIPPING
DAMAGE CLAIM
PROCEDURE on
bottom of this page.
FREIGHT DAMAGE PROCEDURE
NOTE: For your protection, please note that equipment in this shipment was carefully inspected
and packaged by skilled personnel before leaving the factory. Upon acceptance of this shipment,
the transportation company assumes full responsibility for its safe delivery.
IF SHIPMENT ARRIVES DAMAGED:
1. VISIBLE LOSS OR DAMAGE: Be certain that any visible loss or damage is noted on the freight
bill or express receipt, and that the note of loss or damage is signed by the delivery person.
2. FILE CLAIM FOR DAMAGE IMMEDIATELY: Regardless of the extent of damage. Contact
your dealer immediately.
3. CONCEALED DAMAGE: If damage is unnoticed until the merchandise is unpacked, notify the
transportation company or carrier immediately, and then file a “CONCEALED DAMAGE” claim
with them. This should be done within fifteen (15) days from the date the delivery was made to
you. Be sure to retain the container for inspection.
Carter-Hoffmann cannot assume liability for damage or loss incurred in transit, freight damage is
not covered under warranty. We will, however, at your request, supply you with the necessary
documents to support your claim.
5
LOCATION
For proper operation and maximum performance, locate the unit in
an ambient air temperature of 70ºF (21ºC).
Avoid placement in areas near exhaust fans or where there are ac-
tive air movements.
For safe operation and maximum performance, locate the unit at
least 2” from any wall or combustible material. Do not crimp power
cord.
Unit must be on a solid level surface.
INSTALLATION and STARTUP
GROUNDING INSTRUCTIONS
This appliance is equipped with a cord having a grounding wire with a
grounding plug which must be plugged into an outlet that is properly installed
and grounded. In the event of an electrical short circuit, grounding reduces
the risk of electric shock by providing an escape wire for the electric current.
WARNING—Improper use of the grounding can result in a risk of elec-
tric shock. Consult a qualified electrician or service agent if the grounding
instructions are not completely understood, or if doubt exists as to whether
the appliance is properly grounded.
If necessary, contact a licensed
electrician to install an appropriate
electrical circuit with correct NEMA
receptacle. See serial tag on cabi-
net for electrical requirements.
DO NOT use an extension cord.
Installation procedures must be
performed by a qualified technician
with full knowledge of all applicable
electrical codes. Failure could
result in personal injury and proper-
ty damage.
Damage to unit due to being
connected to the wrong voltage or
phase is NOT covered by warranty.
INITIAL START-UP
1. Prior to use, thoroughly clean the interior of the unit, per the
instructions in this manual.
2. Plug the power cord of the cabinet into a grounded outlet ac-
cording to the voltage and amperage specified on the serial tag
on the heating module. This can be located on the top right
rear corner of the heating unit.
3. Set POWER switch to the “ON” position.
4. Do not load product into the cabinet. Allow the heat to remove
any residual oils which may adhere to inside metal surfaces. A
slight emission of smoke is common during the first few hours of
operation.
The ground prong of the power
cord is part of a system designed to
protect you from electric shock in
the event of internal damage.
DO NOT cut off the large round
ground prong or twist a blade to fit
an existing receptacle.
CAUTION:
Electrical Shock Hazard
Unit is not waterproof, to avoid
electrical shock, keep unit and
counter from being submerged in
water. Do not operate if unit has
been in contact with water.
IMPORTANT:
Power cord is 10' long
IMPORTANT:
Not under warranty
WARNING:
Risk of personal injury
WARNING:
Risk of personal injury
To prevent an electrical shock hazard between the
appliance and other appliances or metal parts in close
vicinity, an equalization-bonding stud is provided. An
equalization bonding lead must be connected to this
stud and the other appliances/metal parts to provide
sufficient protection against potential difference. The
terminal is marked with the following symbol:
Model US Electrical Power CE Electrical Power
Watts Voltage Watts Voltage
CH600 3200 240 2750 230
CH750 3200 240 2750 230
CH800 3200 240 2750 230
CH900 4200 240 3700 230
CH1600 6200 240 5500 230
CH1800 6200 240 5500 230
CH500 2000 120 2000 230
CH1600U 6200 240 5500 230
ELECTRICAL
INFORMATION
6
Control panel layout
Power Switch
Start/Cancel Button: press and
release to start a cook cycle; press
and hold to cancel a cook cycle
COOK Temperature
Knob: push in and
rotate clockwise to
increase temperature or
counter-clockwise to
decrease temperature
COOK Temperature Display: shows tempera-
ture set-point. To view actual cook temperature,
press and hold “View Actual Temp” button dur-
ing the cook cycle. Lights to right will indicate
whether set-point or actual is displayed.
HOLD Temperature
Knob: push in and rotate
clockwise to increase
temperature or counter-
clockwise to decrease
temperature
COOK TO TIME: push in
and rotate knob clockwise
to increase cook time or
counter-clockwise to de-
crease cook time.
COOK TO PROBE
TEMP: Press and hold key
and rotate knob at the
same time to set food temp
TIME/FOOD TEMP Display: If cooking
to time, shows actual cook or hold time.
Counts down in COOK cycle; automatic
switch and counts up in HOLD cycle. If
cooking to food temp, shows actual food
temp.
VIEW ACTUAL
TEMP button: press
and hold to view ac-
tual COOK or HOLD
temperature. Actual
temp will appear in
COOK or HOLD
display, depending
on cycle
HOLD Temperature Display: shows
temperature set-point. To view actu-
al hold temperature, press and hold
“View Actual Temp” button during
the hold cycle. Lights to right will
indicate whether set-point or actual
is displayed.
PRESS AND
HOLD TO SET
FOOD TEMP
FOOD PROBE
RECEPTABLE:
Plug in probe to
cook to product
temperature instead
of cook time.
7
FIRST USE
Turn the cabinet on using the power switch located on the far left side
of the control panel. Once the switch is turned on, the control display
will illuminate.
When the cabinet is first turned on, the time display will show the cur-
rent hardware / software revision, for example “F107”. Then the dis-
play will display the factory default settings.
PROGRAMMING THE CONTROLLER
1. Make sure the unit is turned “ON”.
2. To set COOK temperature, push “COOK TEMP” knob in and ro-
tate clockwise to increase temperature or counter-clockwise to
decrease temperature.
3. To set COOK time, push “COOK TIME” knob in and rotate clock-
wise to increase time or rotate counter-clockwise to decrease
cook time. NOTE: For cook times of 10 minutes to two hours, tim-
er will increase/decrease in 5 minute increments. For cook times
over 2 hours, timer will increase/decrease in increments of 15
minutes. Note: setting the cook time is only necessary if not
using the meat probe.
4. To set HOLD temperature, push “HOLD TEMP” knob in and ro-
tate clockwise to increase temperature or counter-clockwise to
decrease temperature.
NORMAL OPERATION
Factory default setpoints:
- cook: 325ºF
- hold: 200ºF
- timer: 1 hour
Operating ranges:
- cook temp: 100ºF-325ºF
- hold temp: 100ºF-200ºF
- timer:10 min. -18 hours
CAUTION:
HOT SURFACE
Inner surfaces of the unit
will be very hot during and
after operation.
Avoid touching the cabinet
when loading or removing
product.
CAUTION:
STEAM HAZARD
This unit produces steam,
use caution when cleaning
or opening the doors.
To avoid damage to the
electrical components, do
not unplug cabinet while
cooling fans are operating.
CAUTION:
WARNING:
HIGH CONTROL
COMPARTMENT
TEMPERATURE
If the temperature in the control compartment exceeds safe operating limits, an audible alarm will
sound and the TIME display will scroll “CALL CUSt SErV”. Should this condition occur, turn off and
unplug the cabinet and then call for service. Prolonged operation of the cabinet in this condition
WILL result in electrical component failures.
TO CHANGE TEMPERATURE SCALE
The controller can be changed from °F to °C and vice versa. In order
to toggle between the Fahrenheit and Celsius scales:
1. Make sure the unit is turned “OFF”
2. Push and hold the “START/CANCEL” button
3. While pushing the “START/CANCEL” button, turn “ON” the main
power switch. An audible beep will be heard and the center dis-
play “deg F” or “deg C”
4. Repeat procedure to toggle between °F and °C
8
COOKING BY TIME
CABINET OPERATION
1. Turn power switch “ON”. Unit will heat to “HOLD” setting and will
stay in “HOLD” mode until cook cycle is started. “HOLD” LED light
adjacent to the timer display will illuminate.
2. Program desired settings according the controller programming
instructions on page 7.
3. Load product into cabinet.
4. Press and release the “START/CANCEL” button to begin COOK
cycle. The colon in the TIME display will flash and the LED lights
adjacent to the TIME display will switch from “HOLD” to “COOK”.
The colon will continue to flash as long as the timer is active.
5. Timer will count down by one minute increments for the entire
COOK cycle.
6. Upon completion of the COOK cycle and audible alert will sound
and the cabinet will automatically switch to the HOLD mode. The
LED light adjacent to the TIME display will switch from “COOK” to
“HOLD”.
7. The TIME display will now count up until the cycle is canceled.
8. Cycle can be canceled by:
- Push and hold the “START/CANCEL” button until audible
alarm sounds (about 5 seconds)
- Turn master switch to “OFF”.
NOTE: Settings for the cook and hold cycle will be saved in the con-
troller for the next cook cycle. Refer to programming instructions to
change the settings.
NOTE: To protect electrical components, the cooling fans inside the heat-
ing unit will operate whenever the interior temperature of the heater rises
above 120°F. They will operate, even if the master ON/OFF switch is
turned to ‘OFF.” Do not unplug cabinet unless cooling fans have turned
off.
Factory default setpoints:
- cook: 325ºF
- hold: 200ºF
- timer: 1 hour
Operating ranges:
- cook temp: 100ºF-325ºF
- hold temp: 100ºF-200ºF
- timer:10 min. -18 hours
CAUTION:
HOT SURFACE
Inner surfaces of the unit
will be very hot during and
after operation.
Avoid touching the cabinet
when loading or removing
product.
CAUTION:
STEAM HAZARD
This unit produces steam,
use caution when cleaning
or opening the doors.
To avoid damage to the
electrical components, do
not unplug cabinet while
cooling fans are operating.
CAUTION:
WARNING:
HIGH CONTROL
COMPARTMENT
TEMPERATURE
If the temperature in the control compartment exceeds safe operating limits, an audible alarm will
sound and the TIME display will scroll “CALL CUSt SErV”. Should this condition occur, turn off and
unplug the cabinet and then call for service. Prolonged operation of the cabinet in this condition
WILL result in electrical component failures.
9
COOKING BY TIME (CONTINUED)
Changing the Settings Mid-Cycle
1. Settings may be changed mid-cycle. Refer to programming in-
structions on page 7.
2. Upon completion of the cycle, settings will revert back to initial set-
points.
Viewing Actual Temperatures
Press and hold “VIEW ACTUAL TEMP” button.
-If cabinet it in COOK mode, temperature will appear in the
“COOK” display
-If cabinet is in the HOLD mode, temperature will appear in
the “HOLD” display
To View Product Temperature When Cooking to Time
Note: Make sure food temperature probe is inserted into the product.
Press the “VIEW ACTUAL TEMP” button. It will display the actual
product temperature. When the button is released, the display will re-
vert back to the cook time counter.
Factory default setpoints:
- cook: 325ºF
- hold: 200ºF
- timer: 1 hour
Operating ranges:
- cook temp: 100ºF-325ºF
- hold temp: 100ºF-200ºF
- timer:10 min. -18 hours
CAUTION:
HOT SURFACE
Inner surfaces of the unit
will be very hot during and
after operation.
Avoid touching the cabinet
when loading or removing
product.
CAUTION:
STEAM HAZARD
This unit produces steam,
use caution when cleaning
or opening the doors.
To avoid damage to the
electrical components, do
not unplug cabinet while
cooling fans are operating.
CAUTION:
WARNING:
HIGH CONTROL COMPARTMENT TEMPERATURE
If the temperature in the control compartment exceeds safe operating limits, an audible alarm will
sound and the TIME display will scroll “CALL CUSt SErV”. Should this condition occur, turn off and
unplug the cabinet and then call for service. Prolonged operation of the cabinet in this condition WILL
result in electrical component failures.
10
COOKING WITH THE FOOD PROBE
CABINET OPERATION
1. Turn power switch “ON”. Unit will heat to “HOLD” setting and will
stay in “HOLD” mode until cook cycle is started. “HOLD” LED light
adjacent to the timer display will illuminate.
2. Program desired temperature settings according the controller pro-
gramming instructions on page 7.
3. Load product into cabinet.
4. Connect probe to receptacle on front of controller and insert probe
into product. Note: if food probe is not plugged in and you try
to set a food temperature, the display will read “nO P”
5. Press and release the “START/CANCEL” button to begin COOK
cycle. The colon in the TIME display will flash and the LED lights
adjacent to the TIME display will switch from “HOLD” to “COOK”.
The colon will continue to flash as long as the timer is active.
6. Cabinet will initiate cook cycle and cook to product temperature.
The food temperature will be shown on the yellow center display.
7. Upon completion of the COOK cycle and audible alert will sound
and the cabinet will automatically switch to the HOLD mode. The
LED light adjacent to the TIME display will switch from “COOK” to
“HOLD”.
8. The center TIME display will now count up until the cycle is can-
celed.
9. Cycle can be canceled by:
- Push and hold the “START/CANCEL” button until audible
alarm sounds (about 5 seconds)
- Turn master switch to “OFF”.
NOTE: Settings for the cook and hold cycle will be saved in the con-
troller for the next cook cycle. Refer to programming instructions to
change the settings.
NOTE: To protect electrical components, the cooling fans inside the heat-
ing unit will operate whenever the interior temperature of the heater rises
above 120°F. They will operate, even if the master ON/OFF switch is
turned to “OFF.” Do not unplug cabinet unless cooling fans have turned
off.
Factory default setpoints:
- cook: 325ºF
- hold: 200ºF
- timer: 1 hour
Operating ranges:
- cook temp: 100ºF-325ºF
- hold temp: 100ºF-200ºF
- timer:10 min. -18 hours
CAUTION:
HOT SURFACE
Inner surfaces of
the unit will be very hot dur-
ing and after operation.
Avoid touching the cabinet
when loading or removing
product.
CAUTION:
STEAM HAZARD
This unit produces steam,
use caution when cleaning
or opening the doors.
To avoid damage
to the electrical compo-
nents, do not unplug cabi-
net while cooling fans are
operating.
CAUTION:
WARNING: HIGH
CONTROL COM-
PARTMENT
TEMPERATURE
If the temperature in the con-
trol compartment exceeds
safe operating limits, an audi-
ble alarm will sound and the
TIME display will scroll “CALL
CUSt SErV”. Should this
condition occur, turn off and
unplug the cabinet and then
call for service. Prolonged
operation of the cabinet in this
condition WILL result in elec-
trical component failures.
11
COOKING WITH THE FOOD PROBE (CONTINUED)
Changing the Settings Mid-Cycle
1. Settings may be changed mid-cycle. Refer to programming in-
structions on page 7.
2. Upon completion of the cycle, settings will revert back to initial set
-points.
Viewing Actual Temperatures
Press and hold “VIEW ACTUAL TEMP” button.
-If cabinet it in COOK mode, temperature will appear in the
“COOK” display
-If cabinet is in the HOLD mode, temperature will appear in
the “HOLD” display
To View Elapsed Cook Time When Cooking with the Probe
Press and hold the “VIEW ACTUAL TEMP” button
-The display will read the product temperature
-After 2 more seconds, the display will show the elapsed time
of the current cook cycle
The display will toggle between the product temperature and the
elapsed time at two second intervals until the button is released.
Factory default setpoints:
- cook: 325ºF
- hold: 200ºF
- timer: 1 hour
Operating ranges:
- cook temp: 100ºF-325ºF
- hold temp: 100ºF-200ºF
- timer:10 min. -18 hours
CAUTION:
HOT SURFACE
Inner surfaces of the unit
will be very hot during and
after operation.
Avoid touching the cabinet
when loading or removing
product.
CAUTION:
STEAM HAZARD
This unit produces steam,
use caution when cleaning
or opening the doors.
To avoid damage to the
electrical components, do
not unplug cabinet while
cooling fans are operating.
CAUTION:
WARNING:
HIGH CONTROL COMPARTMENT TEMPERATURE
If the temperature in the control compartment exceeds safe operating limits, an audible alarm will
sound and the TIME display will scroll “CALL CUSt SErV”. Should this condition occur, turn off and
unplug the cabinet and then call for service. Prolonged operation of the cabinet in this condition WILL
result in electrical component failures.
12
DAILY CLEANING PROCEDURES
1. After all food products have been removed from the cabinet,
turn the power switch to “OFF” and allow the cabinet to cool.
2. Unplug the unit prior to any cleaning.
3. Racks may be removed for cleaning. Lift up and pull out.
Hand wash with chloride/phosphate-free soap or detergent.
DO NOT exceed recommended concentrations or mixing ra-
tions. Never use abrasive cleaners, waxes, car polish, or sub-
stances containing strong aromatic solvents or alcohol.
4. Clean the inside of the unit as well as the removed parts.
Rinse racks and cabinet interior with clear water. Wipe off any
standing liquid or residue from all surfaces, corners, or near
edges and allow to dry. Reinstall when all parts are dry and
clean.
5. Inspect and clean the areas where there are vents or filters,
making sure no water gets into the internal controls or
electrical areas of the cabinet.
RECOMMENDED TIPS FOR CLEANING STAINLESS STEEL
Purpose Frequency Cleaning Agent Method of Application
Routine Daily Soap, ammonia Sponge with cloth, rinse with clear water
cleaning detergent and water and wipe dry.
Smears/ As Stainless steel cleaner Rub with soft cloth as directed on package.
Fingerprints needed or similar products Rub in direction of grain of stainless steel.
Do not use on vinyl trim.
Stubborn Daily Any chloride-free Apply with damp sponge or cloth. Rub in
spots and as or direction of grain of stainless steel. Rinse
stains needed phosphate-free thoroughly, especially if cleaner contains
cleaner chlorine bleach, do not use on vinyl trim.
Hard water Daily Vinegar Swab with cloth.
spots as needed Rinse with water and wipe dry.
CAUTION:
ELECTRIC SHOCK
HAZARD
Disconnect appliance from
electric power before cleaning.
CAUTION:
HOT SURFACE
Exposed surfaces can
be hot to the touch and may
cause burns. Allow appliance
to cool before cleaning.
IMPORTANT:
DO NOT spill or pour
water into controls,
control panel or wiring.
Water damage is not covered
by warranty.
CAUTION:
Cabinet may generate
steam, use caution
when opening doors
to clean unit.
CAUTION:
Beware of sharp edg-
es with sheet metal
during cleaning process.
CAUTION:
Cleansers, detergents, degreasers, sanitizers, or bleaching
agents that contain chlorides or phosphates will cause per-
manent damage to stainless steel products. The damage appears as
pits, eruptions, voids, small holes, severe discoloration or dulling of
the metal finish.
Water with high chloride content can also damage stainless steel.
If unsure of your water quality, we recommend you have it tested.
THIS DAMAGE IS PERMANENT, COSTLY TO REPAIR, AND IS
NOT COVERED BY THE WARRANTY.
208-240 VOLT Wiring Diagram
13
120 VOLT Wiring Diagram– CH500
14
15
TROUBLESHOOTING GUIDE
SYMPTOM POSSIBLE CAUSE SUGGESTED REMEDY
No power on display Not plugged in or circuit breaker
tripped Check or reset circuit breaker
Connect to proper receptacle
Power cord damaged Check - replace if required
Power switch damaged or defective Check - replace if required
Alarm sound, dis-
play reads ‘CALL,
CUST, SErV’
Temperature inside heater module is
above 160°F
Unit is on, motors
are running but no
heat
Internal wiring error
Call service technician
Element hi-limit trip / defective Call service technician
Takes too long to
get to temperature Improper voltage Call service technician to verify
incoming voltage matches cabinet
specifications.
Unit is hot
but low or no airflow Internal wiring error Call service technician
Circulation motor has quit Call service technician
Improper voltage Call service technician to verify
incoming voltage matches cabinet
specifications.
Display shows ‘nOP’ Control in ‘Cook with Probe Mode’ Plug in meat probe
Call service technician
NOTE:
The technical content of this manual,
including any wiring diagrams, schemat-
ics, parts breakdown illustrations and /
or adjustment procedures, is intended
for use ONLY by qualified technical
personnel.
NOTE:
For warranty service, call Carter-Hoffmann
direct at 800-323-9793 for authorization,
we will dispatch the nearest authorized
service agency.
16
Carter-Hoffmann Warranty:
Carter-Hoffmann (“CARTER-HOFFMANN”) warrants to the initial purchaser of its standard Carter
Line Products that CARTER-HOFFMANN will, at its option, repair or replace, during the warranty
period set forth below, any part of such products made necessary due to a defect in material or work-
manship which is present when the product leaves its factory and which manifests itself during the war-
ranty period under normal use and service.
This warranty applies only to original equipment owned and possessed by the initial purchaser and the
warranty period begins on the date of original shipment from the CARTER-HOFFMANN factory and
extends as follows: to component parts and labor for 12 months (36 months on hotLOGIX holding
cabinets, levels 3 through 10, and cook & hold cabinets); to refrigeration compressor unit for one
year (limited to replacement only - not to include labor for removal, repair or replacement).
Repair or replacements under this warranty will be performed, unless otherwise authorized in writing
by CARTER-HOFFMANN, at its factory. All parts or components to be repaired or replaced under this
warranty are to be shipped prepaid to CARTER-HOFFMANN, with reimbursement credit for such part
or component to be given if found by CARTER-HOFFMANN to be defective.
CARTER-HOFFMANN neither makes nor assumes and does not authorize any other person to make or
assume any obligation or liability in connection with its products other than that covered in this war-
ranty. This warranty applies only within the continental United States and Canada. In Alaska and Ha-
waii, this warranty applies only to and is limited to the supply of replacement parts.
Warranty Exclusions and Limitations:
Any implied warranty of merchantability or fitness for a particular purpose is hereby specifically dis-
claimed by CARTER-HOFFMANN. There are no warranties, expressed or implied, which extend be-
yond the description on the face hereof. This warranty does not cover and CARTER-HOFFMANN shall
not under any circumstances be liable for any incidental, consequential or other damages (such as in-
jury to persons or property, loss of time, inconvenience, loss of business or profits, or other matters not
specifically covered) arising in connection with the use of, inability to use, or failure of these products.
Specifications subject to change through product improvement and innovation.
3-YEAR WARRANTY on COOK & HOLD CABINETS
Carter-Hoffmann
1551 McCormick Ave.
Mundelein, Illinois, 60060 USA
Phone: 847-362-5500 Toll free: 800-323-9793 Fax: 847-367-8981
Sales and Marketing E-mail: sales@carter-hoffmann.com
Service E-mail: [email protected]
Company Website: www.carter-hoffmann.com
/