Compaq AP250 - Deskpro Workstation - 128 MB RAM Maintenance And Service Manual

158772-001 1

Addenda #1 and 2 to Compaq

Deskpro Workstation AP250

Maintenance & Service Guide

Compaq Deskpro Workstation AP250

Part number 118133-003

Spare part number 158269-001

The complete MSG follows this addendum.

This addendum contains changes to the original document.

registered in the U. S. Patent and Trademark Office. Product names

mentioned herein may be trademarks and/or registered trademarks of their

respective companies. Second Edition (August 2000).

2 Addendum to MSG 118133-001

Spare Part Numbers

Description

Spare Part

Number

Warranty

Tier

Intel Pentium III processor with heatsink (401405-003), clip

(120891-001), and baffle (118110-001).

600-MHz/133-MHz 158263-001 A

Intel Pentium III processor with heatsink (401405-003) and clip

(170524-001).

733-MHz/133-MHz 170527-001 A

867-MHz/133-MHz 180710-001 A

Intel Pentium III processor with heatsink (401405-003), clip

(170524-001), and baffle (212889-001).

1-GHz/133-MHz 216699-001 A

Memory Modules

RIMM 256-MB 171959-001 A

256-MB, 45 NS, RDRAM 161454-001 A

Graphics Controllers

Matrox G200 MMS 171975-001 A

Matrox MGA-G400A, AGP 2x/4x 163361-001 A

nVIDIA TNT2 PRO, 16-MB SGRAM 179997-001 A

ELSA Gloria II AGP, 64 MB 174641-001 A

Hard Drives

10-GB Ultra ATA Hard Drive (7200 RPM) 135364-001 A

20-GB Ultra ATA Hard Drive (7200 RPM) 180475-001 A

13.5-GB Ultra ATA Hard Drive (7200 RPM) 140515-001 A

30-GB Ultra ATA Hard Drive (7200 RPM) 180477-001 A

36.2-GB Wide-Ultra 160 Hard Drive 192197-001 A

Other Drives

48x CD-ROM Drive 187263-001 A

32x R-W CD-ROM Drive 173747-001 A

DVD-ROM Drive, 10x 215422-001 A

DVD-ROM Drive, 6x/32x, Opal 120417-001 A

DVD-ROM Drive, 10x/40x, Opal 161430-001 A

LS120 SuperDisk 209938-001 A

158772-001 3

Spare Part Numbers (continued)

Description

Spare Part

Number

Warranty

Tier

Miscellaneous Cable Kit

CD-ROM data, 12.5” (179048-001)

CD-ROM data, 12.5” (105876-001)

Diskette drive, 15.5” (179049-001)

CD-ROM audio, 12” (288489-001)

Thermal sensor (166785-001)

Hard drive/CD-ROM drive data, 14” (242947-001)

Hard drive data, 7” (247116-001)

Hard drive/CD-ROM drive data, 14.25” (242947-008)

Diskette drive data, 12” (247176-003)

Hard drive, CD-ROM drive data, 10” (247116-002)

Y-adapter, hard drive data (296563-001)

179182-001 A

Miscellaneous Cable Kit

Diskette Drive, 11”(166838-001)

CD-ROM Audio, 21”(288489-002)

Hard drive data, IDE, 7” single device (247116-001)

Hard drive data, IDE, 14” single device (242947-001)

Diskette drive, twisted cable, 34” (356107-001)

Hard drive data, IDE, dual devices, 18” (108950-007)

166879-002 A

Ultra SCSI-2 Cable, 4 device 402266-001* A

SCSI LVD Twisted Pair Cable 158277-001 A

Fan, 90mm 166922-001 A

Speaker 158267-001 A

Intel PRO/100+ Management Adapter NIC (10/100 Mb/s Auto-

sensing Ethernet controller) PCI card with Wake-On/Alert-On

LAN

116188-001* A

NIC 10/100 PCI card with Wake-On/Alert-On LAN 118042-001 A

PCI SCSI Adapter 158364-001 A

Wide-Ultra2 SCSI Controller, PCI 330522-001* A

* These spare part numbers correct the listings in the original MSG.

4 Addendum to MSG 118133-001

Specifications – Graphics Controllers

Matrox MGA-G400A Graphics Controller

Maximum display resolution

Graphics

Memory Color palette*

Double-buffering

without Z-buffering

Double buffering

with 16-bit Z-

buffering

Double buffering

with 32-bit Z-

buffering

16 MB

64 K colors (16-bit) 2048 x 1536 1800 x 1440 1600 x 1200

16 M colors (32-bit) 1600 x 1200 1280 x 1024 1280 x 1024

32 MB

64 K colors (16-bit) 2048 x 1536 2048 x 1536 2048 x 1536

16 M colors (32-bit) 2048 x 1536 2048 x 1536 1800 x 1440

* 3D acceleration is only available with a 16- or 32-bit color palette.

Matrox G200 Quad MMS Graphics Controller

Refresh Rate/Display

Graphics

Memory Aspect Ratio Resolution Vertical Horizontal

32 MB 4:3/5:4 640 x 480

800 x 600

1024 x 768

1152 x 864

1280 x 1024

1600 x 1200

1800 x 1440

60 - 200 Hz

30 - 140 Hz

60 - 120 Hz

60 - 100 Hz

60 - 90 Hz

60 - 70 Hz

31 – 102 kHz

38 – 114 Khz

48 - 113 kHz

54 - 110 kHz

64 - 107 kHz

75 - 13 kHz

89 - 1 04 kHz

32 MB 16:9/16:10 856 x 480

1280 x 720

1600 x 1024

1920 x 1080

1920 x 1200

60 – 200 Hz

60 – 100 Hz

60 - 100 Hz

60 - 80 Hz

60 - 76 Hz

30 – 108 kHz

44 – 76 kHz

64 – 108 kHz

70 – 94 kHz

75 – 95 kHz

continued

158772-001 5

Specifications – Graphics Controllers (c ontinued)

ELSA Gloria II AGP Graphics Controller

Graphics

Memory

Maximum Colors

Supported Resolution

Maximum Refresh

Rate

Memory Dedicated

to Texture Support

64 MB 16.7M 640 x 480

800 x 600

1024 x 768

1152 x 864

1280 x 800

1280 x 960

1280 x 1024

1600 x 1000

1600 x 1200

1600 x 1280

1900 x 1080

1920 x 1080

1920 x 1200

1900 x 1200

2048 x 1536

120 Hz

100 Hz

100 Hz*

85 Hz

75 Hz

85 Hz

75 Hz

85 Hz*

75 Hz

60 MB

58 Mb

54 MB

52 MB

49 MB

48 MB

45 MB

41 MB

40 MB

39 MB

37 MB

27 MB

* Refresh rate may function but may not be officially supported by Compaq.

6 Addendum to MSG 118133-001

Air Baffle Assembly

Compaq Deskpro Workstation AP250

Maintenance and Service Guide

Compaq Confidential – Need to Know Required

Writer: Bruce Sullivan Project: Compaq Deskpro Workstation AP250 Maintenance and Service Guide Comments:

Part Number: 118133-001 File Name: a-frnt.doc Last Saved On: 10/26/99 2:34 PM

Deskpro Workstation AP250

Maintenance and Service Guide

First Edition (October 1999)

Part Number 118133-001

Spare Part Number 158269-001

Compaq Computer Corporation

Compaq Confidential – Need to Know Required

Writer: Bruce Sullivan Project: Compaq Deskpro Workstation AP250 Maintenance and Service Guide Comments:

Part Number: 118133-001 File Name: a-frnt.doc Last Saved On: 10/26/99 2:34 PM

Notice

The information in this publication is subject to change without notice.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR

EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR

CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR

USE OF THIS MATERIAL. THIS INFORMATION IS PROVIDED “AS IS,” AND COMPAQ

COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES, EXPRESS, IMPLIED OR

STATUTORY, AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF

MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE, AND AGAINST

INFRINGEMENT.

This publication contains information protected by copyright. No part of this publication may be

photocopied or reproduced in any form without prior written consent from Compaq Computer

Corporation.

The software described in this guide is furnished under a license agreement or nondisclosure agreement.

The software may be used or copied only in accordance with the terms of the agreement.

Compaq, Deskpro, Fastart, Compaq Insight Manager, Systempro, Systempro/LT, ProLiant, ROMPaq,

QVision, SmartStart, NetFlex, QuickFind, PaqFax, and ProSignia are registered with the United States

Patent and Trademark Office.

Neoserver, Netelligent, Systempro/XL, SoftPaq, QuickBlank, and QuickLock are trademarks and/or

service marks of Compaq Computer Corporation.

Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

Pentium is a registered trademark and Xeon is a trademark of Intel Corporation.

Other product names mentioned herein may be trademarks and/or registered trademarks of their

respective companies.

Compaq Deskpro Workstation AP250

Maintenance and Service Guide

First Edition (October 1999)

Part Number 118133-001

Spare Part Number 158269-001

Compaq Confidential – Need to Know Required

Writer: Bruce Sullivan Project: Compaq Deskpro Workstation AP250 Maintenance and Service Guide Comments:

File Name: a-frnt.doc Last Saved On: 10/26/99 2:34 PM

Contents

About This Guide

Text Conventions ...................................................................................................... vii

Symbols in Text .......................................................................................................viii

Symbols on Equipment ............................................................................................viii

Rack Stability............................................................................................................. ix

Getting Help................................................................................................................ x

Compaq Technical Support.................................................................................. x

Compaq Website.................................................................................................. x

Compaq Authorized Reseller.............................................................................. xi

Chapter 1

Illustrated Parts Catalog

Mechanical Parts ......................................................................................................1-2

System Components.................................................................................................1-3

Spare Parts List.........................................................................................................1-4

Chapter 2

Service Preliminaries

Preliminary Warnings and Cautions......................................................................... 2-1

Electrostatic Discharge Information.........................................................................2-2

Equipment Symbols .................................................................................................2-3

Tools and Software Requirements............................................................................2-3

Warranty Information...............................................................................................2-4

Chapter 3

Removal and Replacement Procedures

Serial Number ..........................................................................................................3-1

Service Preparations.................................................................................................3-2

Removing the Cable Lock........................................................................................3-3

iv Compaq Deskpro Workstation AP250 Maintenance and Service Guide

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Removal and Replacement Procedures

continued

Removing the Side Access Panel .............................................................................3-4

Removing the Front Bezel........................................................................................3-5

Removing the Subpanel and Bezel Blank ................................................................3-6

Mass Storage Devices...............................................................................................3-7

Drive Positions..................................................................................................3-7

Removing a 3.5-inch Hard Drive....................................................................3-10

Removing a 3.5-inch Hard Drive with 5.25-inch Drive Adapter....................3-12

Removing a CD-ROM ....................................................................................3-16

Installing Optional SCSI Devices...........................................................................3-19

Important Guidelines for Installing Optional SCSI Devices...........................3-19

Using the SCSI Cable......................................................................................3-20

Removing the Drivelock.........................................................................................3-21

Expansion Boards...................................................................................................3-24

Removing an Expansion Board.......................................................................3-25

Removing the Card Guide......................................................................................3-26

Installing Memory Modules ...................................................................................3-27

Important Guidelines for Direct RIMM Installation .......................................3-27

Installing RIMM Modules...............................................................................3-27

Removing a Processor............................................................................................3-29

Removing a 733-MHz Processor from the Heatsink.......................................3-31

Removing the Processor Guide Rails..............................................................3-32

Removing the Speaker............................................................................................3-33

Removing the Power Supply..................................................................................3-34

Removing the Power Switch ..................................................................................3-36

Removing the System Board..................................................................................3-37

Removing the I/O Panel .........................................................................................3-38

Replacing the Lithium Battery ...............................................................................3-39

Converting a Minitower to a Desktop Configuration.............................................3-41

Converting a Desktop to a Minitower Configuration.............................................3-45

Contents v

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Writer: Bruce Sullivan Project: Compaq Deskpro Workstation AP250 Maintenance and Service Guide Comments:

Part Number: 118133-001 File Name: a-frnt.doc Last Saved On: 10/26/99 2:34 PM

Chapter 4

Diagnostic Tools

Power-On Self-Test..................................................................................................4-2

POST Messages........................................................................................................4-3

Troubleshooting Minor Problems ..........................................................................4-10

Power Problems ..............................................................................................4-12

Diskette Drive Problems .................................................................................4-13

Display Problems............................................................................................ 4-14

Printer Problems..............................................................................................4-16

Hard Drive Problems.......................................................................................4-17

Hardware Installation Problems......................................................................4-18

DVD-ROM and CD-ROM Drive (IDE) Problems..........................................4-19

Memory Problems...........................................................................................4-20

SCSI Problems................................................................................................4-20

Network Problems...........................................................................................4-21

Audio Hardware Conflicts ..............................................................................4-24

Computer Setup and Diagnostics Utilities .............................................................4-25

Accessing the Computer Setup Menu.............................................................4-26

Diagnostics Utilities........................................................................................ 4-26

SCSI Error Codes...................................................................................................4-44

Upgrading the ROM...............................................................................................4-48

Local ROM Flash............................................................................................4-48

Remote ROM Flash.........................................................................................4-49

FailSafe Boot Block ROM.............................................................................. 4-49

Compaq Insight Manager.......................................................................................4-51

Compaq Workstation SSD for Windows NT.........................................................4-53

Compaq Diagnostics for Windows NT ..................................................................4-54

Chapter 5

System Security

Security Features......................................................................................................5-1

Setup Password .................................................................................................5-3

Windows NT Workstation Password................................................................5-5

National Keyboard Delimiter Characters..........................................................5-6

Advanced Security Management.............................................................................. 5-6

Reenabling Diskette Boot or Diskette Write.....................................................5-7

Reenabling a Serial Port or Parallel Port...........................................................5-8

Cable Lock Provision........................................................................................5-8

vi Compaq Deskpro Workstation AP250 Maintenance and Service Guide

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Writer: Bruce Sullivan Project: Compaq Deskpro Workstation AP250 Maintenance and Service Guide Comments:

Part Number: 118133-001 File Name: a-frnt.doc Last Saved On: 10/26/99 2:34 PM

Chapter 6

Jumper and Switch Information

Power-On Password .................................................................................................6-3

Hard Drives ..............................................................................................................6-4

Ultra ATA Hard Drive (20-GB ATA66 7,200 rpm) .........................................6-4

Ultra3 SCSI Hard Drive (9.1-GB WU3 10,000 rpm)........................................6-5

Ultra3 SCSI Hard Drive (18.2-GB WU3 10,000 rpm)......................................6-6

Disk Drives...............................................................................................................6-7

40X Max CD-ROM or DVD-ROM Drive........................................................6-7

Zip Drive...........................................................................................................6-8

Chapter 7

Physical and Operating Specifications

System Unit..............................................................................................................7-2

200W Power Supply.................................................................................................7-8

Diskette Drive...........................................................................................................7-9

Hard Drives ............................................................................................................7-10

20-GB Ultra ATA Hard Drive (7,200 rpm).....................................................7-10

9-GB Wide Ultra3 SCSI Hard Drive (10,000 rpm).........................................7-11

18-GB Ultra3 SCSI Hard Drive (10,000 rpm) ................................................7-12

40X Max CD-ROM Drive......................................................................................7-13

DVD-ROM Drive...................................................................................................7-15

Zip Drive ................................................................................................................7-18

Zip Drive CartridgeDrive................................................................................7-18

Audio System .........................................................................................................7-19

Keyboard ................................................................................................................7-20

Mouse.....................................................................................................................7-20

Graphics Controllers...............................................................................................7-21

PowerStorm 300 Graphics Controller.............................................................7-21

3Dlabs Oxygen GVX1 AGP Graphics Controller...........................................7-22

Matrox G400 Graphics Controller ..................................................................7-22

Network Controller.................................................................................................7-23

RJ-45 Network Cable Specifications ..............................................................7-23

Chapter 8

External Connectors

Physical Location .....................................................................................................8-1

Rear Panel Connectors ......................................................................................8-2

Pin Assignments.......................................................................................................8-3

Contents vii

Compaq Confidential – Need to Know Required

Writer: Bruce Sullivan Project: Compaq Deskpro Workstation AP250 Maintenance and Service Guide Comments:

Part Number: 118133-001 File Name: a-frnt.doc Last Saved On: 10/26/99 2:34 PM

About This Guide

This guide is designed to be used as step-by-step instructions for installation

and as a reference for operation, troubleshooting, and future upgrades.

Text Conventions

This document uses the following conventions to distinguish elements of text:

Keys

Keys appear in boldface. A plus sign (+) between

two keys indicates that they should be pressed

simultaneously.

USER INPUT User input appears in a different typeface and in

uppercase.

FILENAMES

File names appear in uppercase italics.

Menu Options,

Command Names,

Dialog Box Names

These elements appear in initial capital letters.

COMMANDS,

DIRECTORY NAMES,

and DRIVE NAMES

These elements appear in uppercase.

Type

When you are instructed to

type

information, type

the information

without

pressing the

Enter

key.

Enter When you are instructed to

enter

information, type

the information and then press the

Enter

key.

viii Compaq Deskpro Workstation AP250 Maintenance and Service Guide

Compaq Confidential – Need to Know Required

Writer: Bruce Sullivan Project: Compaq Deskpro Workstation AP250 Maintenance and Service Guide Comments:

Part Number: 118133-001 File Name: a-frnt.doc Last Saved On: 10/26/99 2:34 PM

Symbols in Text

These symbols may be found in the text of this guide. They have the following

meanings.

WARNING:

Text set off in this manner indicates that failure to follow directions

in the warning could result in bodily harm or loss of life.

CAUTION:

Text set off in this manner indicates that failure to follow directions

could result in damage to equipment or loss of information.

IMPORTANT:

Text set off in this manner presents clarifying information or specific

instructions.

NOTE:

Text set off in this manner presents commentary, sidelights, or interesting points

of information.

Symbols on Equipment

These icons may be located on equipment in areas where hazardous conditions

may exist.

Any surface or area of the equipment marked with these symbols

indicates the presence of electrical shock hazards. Enclosed area

contains no operator-serviceable parts.

WARNING:

To reduce the risk of injury from electric shock hazards, do

not open this enclosure.

Any RJ-45 receptacle marked with these symbols indicates a Network

Interface Connection.

WARNING:

To reduce the risk of electric shock, fire, or damage to the

equipment, do not plug telephone or telecommunications connectors

into this receptacle.

Contents ix

Compaq Confidential – Need to Know Required

Writer: Bruce Sullivan Project: Compaq Deskpro Workstation AP250 Maintenance and Service Guide Comments:

Part Number: 118133-001 File Name: a-frnt.doc Last Saved On: 10/26/99 2:34 PM

Any surface or area of the equipment marked with these symbols

indicates the presence of a hot surface or hot component. If this

surface is contacted, the potential for injury exists.

WARNING:

To reduce the risk of injury from a hot component, allow

the surface to cool before touching.

Power Supplies or Systems marked with these symbols

indicate the equipment is supplied by multiple sources of

power.

WARNING:

To reduce the risk of injury from electrical shock,

remove all power cords to completely disconnect power from

the system.

Rack Stability

WARNING:

To reduce the risk of personal injury or damage to the equipment,

be sure that:

■

The leveling jacks are extended to the floor.

■

The full weight of the rack rests on the leveling jacks.

■

The stabilizing feet are attached to the rack if it is a single rack installation.

■

The racks are coupled together in multiple rack installations.

■

A rack may become unstable if more than one component is extended for

any reason. Extend only one component at a time.

x Compaq Deskpro Workstation AP250 Maintenance and Service Guide

Compaq Confidential – Need to Know Required

Writer: Bruce Sullivan Project: Compaq Deskpro Workstation AP250 Maintenance and Service Guide Comments:

Part Number: 118133-001 File Name: a-frnt.doc Last Saved On: 10/26/99 2:34 PM

Getting Help

If you have a problem and have exhausted the information in this guide, you

can get further information and other help in the following locations.

Compaq Technical Support

You are entitled to free hardware technical telephone support for your product

for as long as you own the product. A technical support specialist will help

you diagnose the problem or guide you to the next step in the warranty

process.

In North America, call the Compaq Technical Phone Support Center at

1-800-OK-COMPAQ. This service is available 24 hours a day, 7 days a week.

For continuous quality improvement, calls may be recorded or monitored.

Outside North America, call the nearest Compaq Technical Support Phone

Center. Telephone numbers for worldwide Technical Support Centers are

listed on the Compaq website. Access the Compaq website at:

www.compaq.com

Be sure to have the following information available before you call Compaq:

■

Technical support registration number (if applicable)

■

Product serial numbers

■

Product model names and numbers

■

Applicable error messages

■

Add-on boards or hardware

■

Third-party hardware or software

■

Operating system type and revision level

■

Detailed, specific questions

Compaq Website

The Compaq website has information on this product as well as the latest

drivers and Flash ROM images. Access the Compaq website at:

www.compaq.com

Contents xi

Compaq Confidential – Need to Know Required

Writer: Bruce Sullivan Project: Compaq Deskpro Workstation AP250 Maintenance and Service Guide Comments:

Part Number: 118133-001 File Name: a-frnt.doc Last Saved On: 10/26/99 2:34 PM

Compaq Authorized Reseller

For the name of your nearest Compaq authorized reseller:

■

In the United States, call 1-800-345-1518.

■

In Canada, call 1-800-263-5868.

■

Elsewhere, see the Compaq website for locations and telephone

numbers.

Compaq Confidential – Need to Know Required

Writer: Bruce Sullivan Project: Compaq Deskpro Workstation AP250 Maintenance and Service Guide Comments:

Part Number: 118133-001 File Name: b-ch1 Illustrated Parts Catalog.doc Last Saved On: 10/19/99 9:17 PM

Chapter

1

Illustrated Parts Catalog

This chapter provides an illustrated parts overview and a reference for spare

parts for the Compaq Deskpro Workstation AP250.

1-2

Compaq Deskpro Workstation AP250 Maintenance and Service Guide

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Writer: Bruce Sullivan Project: Compaq Deskpro Workstation AP250 Maintenance and Service Guide Comments:

Part Number: 118133-001 File Name: b-ch1 Illustrated Parts Catalog.doc Last Saved On: 10/19/99 9:17 PM

Mechanical Parts

59f

1

3

59g

59e

59d

2

59i

58a

Figure 1-1. Exploded view of the Compaq Deskpro Workstation AP250

mechanical parts

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Compaq AP250 - Deskpro Workstation - 128 MB RAM Maintenance And Service Manual

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