FixMeStick FMS9ZAF User guide

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Thank you for buying a FixMeStick virus removal device. We’ve designed

the FixMeStick to be easy to use and effective. Plug in your FixMeStick

and it automatically updates with information about the latest threats.

It then scans for and removes malware from your computer.

Run at least once a month to keep your computer fast and clean.

Please contact our support team for questions or assistance.

Virus removal can be tricky. We’re here to help.

support.fixmestick.com

THANK YOU

WINDOWS GETTING STARTED GUIDE

DIRECTIONS

Turn ON your computer and login so you see your normal desktop/background.

Remove the cap of your FixMeStick device and plug it into a USB port on your

computer.

If you’re using a desktop computer, use one of the USB ports

at the back of the tower.

Open “File Explorer” or “My Computer” by following one of these methods:

A. Left click the “Start” button or and select “My Computer” or “Computer”.

B. Right click , and select “File Explorer” from the list that appears.

C. Left click on the taskbar at the bottom of your screen.

A new window will appear on your screen. The “FixMeStick USB” drive will be on

the left-hand side of that window. Left click on “FixMeStick USB”.

If you do not see

it try a different USB port.

Double left click on “FixMeStick” under the list of languages and select “Yes” on

the pop-up asking to allow changes to your computer.

The FixMeStick device will update. Then follow the steps on your screen.

Your computer will reboot. You’re in a FixMeStick scan when you see a series of

numbered steps on your screen.

When nished, click “Clean Computer”. Your computer will shutdown and reboot

into your normal operating system.

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ONCE YOU’RE IN A FIXMESTICK SCAN, BE SURE TO REGISTER YOUR FIXMESTICK

TO GET THE LATEST UPDATES AND EXCLUSIVE DEALS.

!

NOTE: A FixMeStick scan can take several hours. You may want to run it overnight.

IF YOU CAN’T GET INTO WINDOWS

YOU CAN STILL START A FIXMESTICK SCAN

USING THE BOOT MENU

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Power OFF your computer.

Remove the cap of your FixMeStick device and plug it into a USB port on your

computer. If you’re using a desktop, try one of the ports at the back of the tower.

Power ON your PC and immediately start tapping F12 until you see the “Boot

Menu” or “Boot Device Options”. If you see your login screen, it is too late and

you should power off your computer and try again. If F12 doesn’t work try Esc, F8,

F10 or F11.

Your mouse will not work, so use the arrow keys on your keyboard to highlight

“FixMeStick” or “USB”, then hit the Enter key.

You’re in a FixMeStick scan when you see a series of numbered steps on your

screen. Be sure to register your FixMeStick in the top right of the scan screen to

get the latest updates and deals.

When nished, click “Clean Computer”. Your computer will shutdown and reboot

into your normal operating system.

Suite 318, 642 Rue de Courcelle,

Montreal, QC, Canada, H4C3C5.

F

ixMeStick

®

and the FixMeStick logo

are trademarks of FixMeStick Technologies Inc.

All other trademarks are trademarks of their respective owners.

QUESTIONS? [email protected].

HAVING ISSUES? VISIT OUR SUPPORT CENTER TODAY SO WE CAN HELP YOU:

SUPPORT.FIXMESTICK.COM

!

NOTE: A FixMeStick scan can take several hours. You may want to run it overnight.

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FixMeStick FMS9ZAF User guide

FixMeStick FMS9ZAF User guide

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