CyberData 011049 Operations Guide

Category
Door intercom systems
Type
Operations Guide
SIP Call Button
Operations Guide
Part #011049
Document Part #930801C
for Firmware Version 10.0.1
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601
The IP Endpoint Company
CyberData Corporation 930801C Operations Guide
SIP Call Button Operations Guide 930801C
Part # 011049
COPYRIGHT NOTICE:
© 2014, CyberData Corporation, ALL RIGHTS RESERVED.
This manual and related materials are the copyrighted property of CyberData Corporation. No part of
this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or such
products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make
changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by third
parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.
Software or firmware developed by CyberData that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.
TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.
Technical Support
The fastest way to get technical support for your VoIP product is to
submit a VoIP Technical Support form at the following website:
http://www.cyberdata.net/support/contactsupportvoip.php
Phone: (831) 373-2601, Ext. 333
Fax: (831) 373-4193
Company and product information is at www.cyberdata.net.
The IP Endpoint Company
CyberData Corporation 930801C Operations Guide
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
14. WARNING: The SIP Call Button enclosure is not rated for any AC voltages!
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
Warning
The PoE connector is intended for intra-building connections only and does not
route to the outside plant.
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT
CyberData Corporation 930801C Operations Guide
Pictorial Alert Icons
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential safety
hazards are identified in this manual through the use of words Danger, Warning, and Caution, the
specific hazard type, and pictorial alert icons.
General Alert
This pictorial alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.
Ground
This pictorial alert indicates the Earth grounding connection point.
GENERAL ALERT
CyberData Corporation 930801C Operations Guide
Abbreviations and Terms
Abbreviation or Term Definition
A-law A standard companding algorithm, used in European digital
communications systems to optimize, i.e., modify, the dynamic range of an
analog signal for digitizing.
AVP Audio Video Profile
Cat 5 TIA/EIA-568-B Category 5
DHCP Dynamic Host Configuration Protocol
LAN Local Area Network
LED Light Emitting Diode
Mbps Megabits per Second.
NTP Network Time Protocol
PBX Private Branch Exchange
PoE Power over Ethernet (as per IEEE 802.3af standard)
RTFM Reset Test Function Management
SIP Session Initiated Protocol
u-law A companding algorithm, primarily used in the digital telecommunication
UC Unified Communications
VoIP Voice over Internet Protocol
CyberData Corporation 930801C Operations Guide
Revision Information
Revision 930801C, which corresponds to firmware version 10.0.1, was released on March 11, 2014,
and has the following changes:
Adds the following warning to the following sections:
Important Safety Instructions
Section 1.2, "Typical System Installation"
Section 2.2.2, "Connecting a Device to the Auxiliary Relay"
Section A.1, "Important Safety Instructions"
Warning Text: “The PoE connector is intended for intra-building connections only and does not
route to the outside plant.
Browsers Supported
The following browsers have been tested against firmware version 10.0.1:
Internet Explorer (version: 10)
Firefox (also called Mozilla Firefox) (version: 23.0.1 and 25.0)
Chrome (version: 29.0.1547.66 m)
Safari (version: 5.1.7)
1
Operations Guide 930801C CyberData Corporation
Contents
Chapter 1 Product Overview 1
1.1 How to Identify This Product .....................................................................................................1
1.2 Typical System Installation .......................................................................................................2
1.3 Product Features ......................................................................................................................3
1.4 Supported Protocols .................................................................................................................3
1.5 Supported SIP Servers .............................................................................................................4
1.6 Product Specifications ..............................................................................................................4
1.7 Dimensions ...............................................................................................................................5
Chapter 2 Installing the SIP Call Button 6
2.1 Parts List ..................................................................................................................................6
2.2 SIP Call Button Setup ...............................................................................................................7
2.2.1 SIP Call Button Connections ..........................................................................................7
2.2.2 Connecting a Device to the Auxiliary Relay ....................................................................8
2.2.3 Identifying the SIP Call Button Connectors and Jumpers ............................................10
2.2.4 Network Connectivity and Data Rate ...........................................................................12
2.2.5 Restore the Factory Default Settings ...........................................................................13
2.2.6 Call Button and the Call Button LED ............................................................................14
2.3.1 Intercom Web Page Navigation ....................................................................................16
2.3.2 Log in to the Configuration Home Page .......................................................................17
2.3.3 Configure the Device ....................................................................................................20
2.3.4 Configure the Network Parameters .............................................................................22
2.3.5 Configure the SIP Parameters .....................................................................................24
2.3.6 Configure the Sensor Configuration Parameters ..........................................................29
2.3.7 Configure the Audio Configuration Parameters ............................................................32
2.3.8 Configure the Event Parameters ..................................................................................36
2.3.9 Configure the Autoprovisioning Parameters .................................................................41
2.4.1 Reboot the Intercom .....................................................................................................51
2.5.1 Command Interface Post Commands ..........................................................................52
Appendix A Mounting the SIP Call Button 1
A.1 Important Safety Instructions ...................................................................................................1
A.2 Mount the SIP Call Button .......................................................................................................2
Appendix B Troubleshooting/Technical Support 7
B.1 Frequently Asked Questions (FAQ) ..........................................................................................7
B.2 Documentation .........................................................................................................................7
B.3 Contact Information ..................................................................................................................8
B.4 Warranty ...................................................................................................................................9
B.4.1 Warranty & RMA Returns within the United States ........................................................9
B.4.2 Warranty & RMA Returns Outside of the United States ................................................9
B.4.3 Spare in the Air Policy ..................................................................................................10
B.4.4 Return and Restocking Policy ......................................................................................10
B.4.5 Warranty and RMA Returns Page ................................................................................10
Index 11
1
Operations Guide 930801C CyberData Corporation
1 Product Overview
1.1 How to Identify This Product
To identify the SIP Call Button, look for a model number label similar to the one shown in Figure 1-1.
Confirm the following:
The model number on the label should be 011049.
The serial number on the label should begin with 0491.
Figure 1-1. Model Number Label
SIP CALL BUTTON, PoE
011049C / 021104B
049100001
Model number
WWW.CYBERDATA.NET
Serial number begins with 0491
Product Overview
Typical System Installation
Operations Guide 930801C CyberData Corporation
2
1.2 Typical System Installation
The Session Initiation Protocol (SIP) Intercom is a SIP endpoint designed to provide VoIP phone
connectivity in a tamper proof and secure package.
Figure 1-2 illustrate how the SIP Call Buttons can be installed as part of a VoIP phone system.
GENERAL ALERT
Warning
Electrical Hazard:
GENERAL ALERT
Warning
Electrical Hazard:
GENERAL ALERT
Warning
Electrical Hazard:
GENERAL ALERT
Warning
Figure 1-2. Typical Installation
SIP Call Button
IP Phone
IP PBX Server
Generic PoE Switch
12 34 56
SIP Call Button SIP Call Button
The device enclosure is not rated for any AC voltages.
This product should be installed by a licensed electrician
according to all local electrical and building codes.
To prevent injury, this apparatus must be securely attached to
the floo
r/wall in accordance with the installation instructions.
The PoE connector is intended for intra-building connections only and does not
rou
te to the outside plant.
Product Overview
Product Features
Operations Guide 930801C CyberData Corporation
3
1.3 Product Features
SIP
User downloadable message up to 80
seconds
Single button call to pre-set number
Continuous repeat of message
Call progress light
Event-controlled relay
Tamper sensor
Web-based setup
PoE-powered
1.4 Supported Protocols
The Intercom supports:
SIP
HTTP Web-based configuration
Provides an intuitive user interface for easy system configuration and verification of Intercom
o
perations.
DHCP Client
Dynamically assigns IP addresses in addition to the option to use static addressing.
RTP
RTP/AVP - Audio Video Profile
Audio Encodings
PCMU (G.711 mu-law)
PCMA (G.711 A-law)
Packet Time 20 ms
Product Overview
Supported SIP Servers
Operations Guide 930801C CyberData Corporation
4
1.5 Supported SIP Servers
Go to the following link to find the SIP Call Button product page which will have information on how to
configure the SIP Call Button for various supported SIP servers:
http://www.cyberdata.net/support/server/index.html
1.6 Product Specifications
Category Specification
Network Rate 10/100 Mbps
Power Requirement 802.3af compliant or 5V at 1000 mA
Protocol SIP
Part Number 011049
Dimensions 4.5” x 4.5” x 1.5”
Weight
Auxiliary Relay
1.6 lbs./shipping weight of 2.2 lbs.
(0.7 kg/shipping weight of 1.0kg)
1A at 30 VDC
Product Overview
Dimensions
Operations Guide 930801C CyberData Corporation
5
1.7 Dimensions
Figure 1-3. Dimensions—Size of Unit with Case
4.53 [115.0]
4.53 [115.0]
1.58 [40.2]
DIMENSIONS ARE IN INCHES [MILLIMETER]
6
Operations Guide 930801C CyberData Corporation
2 Installing the SIP Call Button
2.1 Parts List
Ta b l e 2-1 illustrates the SIP Call Button parts.
Table 2-1. Parts List
Quantity Part Name Illustration
1 Intercom Assembly
1 Installation Quick Reference Guide
1 Intercom Mounting Accessory Kit
Installing the SIP Call Button
SIP Call Button Setup
Operations Guide 930801C CyberData Corporation
7
2.2 SIP Call Button Setup
2.2.1 SIP Call Button Connections
Figure 2-1 shows the pin connections on the J7 (terminal block). This terminal block can accept
16 AWG gauge wire.
Note As an alternative to using PoE power, you can supply 12VDC at 1000 mA into the terminal
block.
Figure 2-1. SIP Call Button Connections
Wire (IN)
Terminal Block
can accept
16 AWG wire
Alternate Power Input:
1 = +12 VDC at 1000 mA
2 = Power Ground
Relay Contact:
(1A at 30 VDC for Continuous Loads)
3 = Normally Open Common
4 = Normally Open Contact
5 = Door Sense Input
6 = Door Sense Ground Reference
3
4
Contacts 1 and 2 on the J3 terminal block are only for
powering the device from a non-PoE +12VDC power
source as an alternative to Network PoE power. Use of
these contacts for any other purpose will damage the
device and void the product warranty.
7 = Reserved for Future Use
8 = Reserved for Future Use
1
8
*
*
J3
Terminal Block
Installing the SIP Call Button
SIP Call Button Setup
Operations Guide 930801C CyberData Corporation
8
2.2.2 Connecting a Device to the Auxiliary Relay
The SIP Call Button incorporates an on-board relay which enables users to control an external relay
for activating an auxiliary device such as an electric door strike (see Figure 2-2). The SIP Call Button
relay contacts are limited to 1 amp at 30VDC. The SIP Call Button relay activation time is selectable
t
hrough the web interface and is controlled by DTMF tones generated from the phone being called.
The DTMF tones are selectable from the web interface as well.
GENERAL ALERT
Warning
Electrical Hazard:
GENERAL ALERT
Warning
Electrical Hazard:
GENERAL ALERT
Warning
Electrical Hazard:
GENERAL ALERT
Warning
Electrical Hazard:
GENERAL ALERT
Warning
Note The three digit code for the auxiliary relay must be sent in conformance with RFC2833
DTMF generation.
The device incorporates an on-board relay which enables users to control an external relay for
a
ctivating an auxiliary device such as an electric door strike (see Figure 2-2, "Auxiliary Relay Wiring
Diagram").
The relay contacts are limited to 1A at 30 VDC. The relay activation time is selectable through the
w
eb interface and is controlled by DTMF tones generated from the phone being called. The DTMF
tones are selectable from the web interface as well.
The device enclosure is not rated for any AC voltages.
This product should be installed by a licensed electrician
according to all local electr
ical and building codes.
To prevent injury, this apparatus must be securely attached
to the floor/w
all in accordance with the installation instructions.
The relay contacts are dry and provided for a normally
open and momentar
ily closed configuration. Neither the alternate power input
nor PoE power can be used to drive a door strike.
The PoE connector is intended for intra-building connections only and does not
route to the outside plant.
Installing the SIP Call Button
SIP Call Button Setup
Operations Guide 930801C CyberData Corporation
9
Figure 2-2. Auxiliary Relay Wiring Diagram
IN
Switching Diode
High PIV UltraFast
Solid State
or
Mechanical
Relay
Controlled Device
Depending Upon
AC or DC rated
Output Contacts
Requirements
Power Source
AC or DC
Controlled Device
Such As
Electric Door Strike
or
Strobe Light
( )
OUT
Example of External Relay (not supplied)
PCB
Auxiliary Relay Wiring Contacts
2
1
3
4
5
6
7
8
Installing the SIP Call Button
SIP Call Button Setup
Operations Guide 930801C CyberData Corporation
10
2.2.3 Identifying the SIP Call Button Connectors and Jumpers
See the following figures and tables to identify the SIP Call Button connector locations and functions.
Figure 2-3. Connector Locations
.
Table 2-2. Connector Functions
Connector Function
J2 Call Button Interface — Not Used
J6 Microphone Interface — Not Used
J7 Speaker Interface — Not Used
J8 Keypad Interface -- Not Used
J10 Proximity Sensor Interface — Not Used
J9
J7
J6
J10
J2
J8
Installing the SIP Call Button
SIP Call Button Setup
Operations Guide 930801C CyberData Corporation
11
Figure 2-4. Connector Locations
.
Table 2-3. Connector Functions
Connector Function
J1 Ethernet Connector
J3 User Terminal Block Interface
J4 Reserved (Factory Use Only)
J5 Reserved (Factory Use Only)
J9 Strobe Power Interface
(Reserved for future use)
J12 Reserved (Factory Use Only)
J4
J1
J5
J12
J3
J9
Installing the SIP Call Button
SIP Call Button Setup
Operations Guide 930801C CyberData Corporation
12
2.2.4 Network Connectivity and Data Rate
When you plug in the Ethernet cable (Figure 2-5) or power supply:
The square, GREEN Link LED above the Ethernet port indicates that the network connection
has been established (
Figure 2-5). The Link LED changes color to confirm the auto-negotiated
baud rate:
The Link LED is YELLOW at 10 Mbps.
The Link LED is ORANGE at 100 Mbps.
The square, YELLOW Activity LED (Figure 2-5) blinks when there is network activity.
Figure 2-5. Link and Activity LEDs
Ethernet
Link
Activity
Installing the SIP Call Button
SIP Call Button Setup
Operations Guide 930801C CyberData Corporation
13
2.2.5 Restore the Factory Default Settings
2.2.5.1 RTFM Switch
When the Intercom is operational and linked to the network, use the Reset Test Function
Management (RTFM) switch (
Figure 2-6) to set the factory default settings.
Note Each Intercom is delivered with factory set default values.
Note The Intercom will use DHCP to obtain the new IP address (DHCP-assigned address or
default to 10.10.10.10 if a DHCP server is not present).
Figure 2-6. RTFM Switch
To set the factory default settings:
1. Press and hold the RTFM switch until the button LED starts blinking rapidly (about 10 seconds),
then release the RTFM switch.
RTFM
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CyberData 011049 Operations Guide

Category
Door intercom systems
Type
Operations Guide

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