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Acer
Aspire 4715Z/4315
Service Guide
PRINTED IN TAIWAN
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw
ii
Revision History
Please refer to the table below for the updates made on Travelmate 4715Z/4315 service guide.
Date Chapter Updates
iii
Copyright
Copyright © 2007 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.
iv
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Celeron is a registered trademark of Intel Corporation.
Core Duo and Core 2 Duo are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
v
Conventions
The following conventions are used in this manual:
SCREEN
MESSAGES
Denotes actual messages that appear on screen.
NOTE Gives bits and pieces of additional information related to the current topic.
WARNING Alerts you to any damage that might result from doing or not doing specific
actions.
CAUTION Gives precautionary measures to avoid possible hardware or software
problems.
IMPORTANT Reminds you to do specific actions relevant to the accomplishment of
procedures.
vi
Preface
Before using this information and the product it supports, please read the following general information.
1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.
vii
System Specification 1
Features 1
Your Acer Notebook Tour 3
Front View 3
Closed Front View 4
Left View 4
Right View 5
Rear Panel 5
Bottom Panel 6
Indicators 7
Easy-launch Buttons 8
Touchpad 9
Touchpad Basics 9
Using the Keyboard 11
Lock Keys and Embedded Numeric Keypad 11
Windows Keys 12
Hotkeys 13
Special Keys 14
Using the System Utilities 15
Acer Empowering Technology 15
Empowering Technology Password 15
Acer eNet Management 16
Acer ePower Management 18
Acer ePresentation Management 20
Acer eDataSecurity Management (for selected models) 21
Acer eLock Management 22
Acer eRecovery Management 23
Acer eSettings Management 24
Windows Mobility Center 25
Acer GridVista (dual-display compatible) 26
Launch Manager 27
Norton Internet Security 27
Hardware Specifications and Configurations 28
System Utilities 35
BIOS Setup Utility 35
Entering BIOS Setup 35
BIOS Setup Primary Menus 35
BIOS Setup Navigation Keys 35
Information Menu 36
Main Menu 37
Security Menu 38
Clearing the Supervisor or User Password 39
Boot Menu 41
Exit Menu 42
BIOS Recovery 43
Machine Disassembly and Replacement 45
Disassembly Requirements 45
General Information 46
Pre-disassembly Instructions 46
Disassembly Process 47
Table of Contents
viii
External Module Disassembly Process 48
External Modules Disassembly Flowchart 48
Removing the Battery Pack 49
Removing the Express Dummy Card 49
Removing the Lower Cover 50
Removing the DIMM 51
Removing the WLAN Board Module 52
Removing the Hard Disk Drive Module 53
Removing the Optical Drive Module 54
Main Unit Disassembly Process 56
Main Unit Disassembly Flowchart 56
Removing the CPU Heatsink Module 57
Removing the CPU 58
Removing the Keyboard 59
Removing the Middle Cover 60
Removing the LCD Module 61
Separating the Upper Case from the Lower Case 63
Removing the Speaker Modules 65
Removing the Launch Board Bracket 66
Removing the Touchpad Board Module 67
Removing the Audio Board 68
Removing the USB Board 70
Removing the Mainboard 71
Removing the Modem Board 72
Removing the RTC Battery 74
LCD Module Disassembly Process 76
LCD Module Disassembly Flowchart 76
Removing the LCD Bezel 77
Removing the Camera Board 78
Removing the Inverter Board 79
Removing the LCD with Brackets 80
Removing the LCD Brackets 83
Removing the LCD Module Hinges 83
Removing the Antenna 84
Removing the Microphone 85
Troubleshooting 87
System Check Procedures 88
External CD/DVD-ROM Drive Check 88
Keyboard or Auxiliary Input Device Check 88
Memory Check 88
Power System Check 89
Touchpad Check 90
Power-On Self-Test (POST) Error Message 91
Index of Error Messages 92
Phoenix BIOS Beep Codes 94
Index of Symptom-to-FRU Error Message 98
Intermittent Problems 102
Undetermined Problems 103
System Block Diagram and Connector Locations 105
System Block Diagram 105
Board Layout 106
Top View 106
Bottom View 107
ix
Hardware Gap Setting 108
FRU (Field Replaceable Unit) List 109
Aspire 4715Z/4315 Exploded Diagram 110
Aspire 4715Z FRU List (No: LX.AL40C.013) 111
Aspire 4715Z FRU List (No: LX.AL10Y.001/003/015) 119
Aspire 4315 FRU List (No: LX.AKZ0C.007) 127
Model Definition and Configuration 136
Aspire 4715Z/4315 136
Test Compatible Components 137
Microsoft® Windows® Vista™ Compatibility Test 138
Online Support Information 143
x
Chapter 1 1
Features
Below is a brief summary of the computer’s many feature:
Platform
T Intel
®
Pentium
®
processor T2310/T2330 (1 MB L2 cache, 1.46/1.60 GHz, 533 MHz FSB) or
Celeron
®
processor 530/540/550 (1 MB L2 cache, 1.73/1.86/2 GHz, 533 MHz FSB) supporting
Intel 64 architecture
T Mobile Intel GL960 Express chipset
Display and Graphics
T 14.1" WXGA high brightness (200-nits) Acer CrystalBrite
™
TFT LCD, 1280 x 800 pixel resolution, 16 ms
response time, supporting simultaneous multi-window viewing via Acer GridVista
™
T Mobile Intel GL960 Express Chipset with integrated 3D graphics, featuring Intel Graphics Media
Accelerator (GMA) X3100 with up to 358 MB of Intel Dynamic Video Memory Technology 4.0 (8 MB of
dedicated system memory, up to 350 MB of shared system memory), supporting Microsoft DirectX
®
9
and DirectX 10
T Dual independent display support
T 16.7 million colors
T MEPG-2/DVD hardware-assisted capability (acceleration)
T S-video/TV-out (NTSC/PAL) support
T Acer Arcade
™
featuring Acer CinemaVision
™
and Acer ClearVision
™
technologies
Storage Subsystem
T 80/120/160 GB or larger hard disk drive
T DVD-Super Multi double-layer drive or DVD/CD-RW combo drive
Audio
T Two built-in Acer 3D Sonic stereo speakers
T Intel High Definition Audio support
T MS-Sound compatible
T Built-in microphone
Input Devices
T 88-/89-/93-key keyboard, with inverted "T" cursor layout; 2.5 mm (minimum) key travel
T Seamless touchpad
T 12 function keys, four cursor keys, two Windows
®
keys, hotkey controls, embedded numeric keypad,
international language support, independent US and Euro dollar sign keys, media control keys
T Easy-launch buttons: Empowering key, WLAN
System Specification
Chapter 1
2 Chapter 1
Communication
T Integrated Acer Crystal Eye webcam supporting Acer PrimaLite
™
technology (for selected models)
T WLAN: Acer InviLink
™
802.11b/g Wi-Fi CERTIFIED
®
solution, supporting Acer SignalUp
™
wireless
technology
T LAN: Fast Ethernet; Wake-on-LAN ready
T Modem: 56K ITU V.92 with PTT approval; Wake-on-Ring ready
I/O Interface
T ExpressCard
™
/54 slot
T Three USB 2.0 ports
T External display (VGA) port
T S-video/TV-out (NTSC/PAL) port
T Headphones/speaker/line-out jack
T Microphone-in jack
T Ethernet (RJ-45) port
T Modem (RJ-11) port
T DC-in jack for AC adapter
Power Subsystem
T ACPI 3.0 CPU power management standard: supports Standby and Hibernation power-saving modes
T 44.4 W 4000 mAh Li-ion battery pack (6-cell)
T 3-pin 65 W AC adapter
t 2.5-hour rapid charge system-off
t 3.5-hour charge-in-use
Dimensions and weight
T Width: 344 mm (13.5 inches)
T Depth: 246 mm (9.7 inches)
T Height: 37/42 mm (1.45/1.65 inches)
T Weight (approximately, with 6-cell battery): 2.6 kg (5.73 lbs.)
Environment
T Temperature:
t Operating: 5 to 35 C
t Non-operating: -20 to 65 C
T Humidity (non-condensing):
t Operating: 20 to 80%
t Non-operating: 20 to 80%
°
°
Chapter 1 3
Your Acer Notebook Tour
After knowing the computer features, let us show you around the new Aspire computer.
Front View
# Item Description
1 Microphone Internal microphone for sound recording.
2 Display screen Also called Liquid-Crystal Display (LCD), displays computer output.
3 Power button Turns the computer on and off.
4 Status indicators Light-Emitting Diodes (LEDs) that light up to show the status of the
computer's functions and components.
5 Empowering key Launch Acer Empowering Technology.
6 Easy-launch buttons Buttons for launching frequently used programs.
7 Palmrest Comfortable support area for your hands when you use the computer.
8 Status indicators Light-Emitting Diodes (LEDs) that light up to show the status of the
computer's functions and components.
9 Click buttons
(left and right)
The left and right buttons function like the left and right mouse buttons.
10 Touchpad Touch-sensitive pointing device which functions like a computer mouse.
11 Keyboard For entering data into your computer.
12 Speakers Left and right speakers deliver stereo audio output.
13 Acer Crystal Eye Web camera for video communication (for selected models).
4 Chapter 1
Closed Front View
Left View
# Icon Item Description
1 Latch Locks and releases the lid.
2 Microphone jack Accepts inputs from external microphones.
3 Headphones/speaker/
line-out jack
Connects to audio line-out devices (e.g., speakers,
headphones)
# Icon Item Description
1 Kensington lock slot Connects to a Kensington-compatible computer security lock.
2 External display
(VGA) port
Connects to a display device
(e.g., external monitor, LCD projector).
3 Modem (RJ-11) port Connects to a phone line.
4 Ethernet (RJ-45) port Connects to an Ethernet 10/100/1000-based network.
5 S-video/TV-out
(NTSC/PAL) port
Connects to a television or display device with S-video input.
6 USB 2.0 port Connect to USB 2.0 devices (e.g., USB mouse, USB camera).
7 ExpressCard/54 slot Accepts one ExpressCard/54 module.
Chapter 1 5
Right View
Rear Panel
# Icon Item Description
1 Optical drive Internal optical drive; accepts CDs or DVDs.
2 Optical disk access
indicator
Lights up when the optical drive is active.
3 Optical drive eject button Ejects the optical disk from the drive.
4 Emergency eject hole Ejects the optical drive tray when the computer is turned off.
5 USB 2.0 ports Connect to USB 2.0 devices (e.g., USB mouse, USB
camera).
6 DC-in jack Connects to an AC adapter.
# Item Description
1 Ventilation slots Enable the computer to stay cool, even after prolonged use.
6 Chapter 1
Bottom Panel
# Icon Item Description
1 Battery bay Houses the computer's battery pack.
2 Battery release latch Releases the battery for removal.
3 Battery lock Locks the battery in position.
4 Memory compartment Houses the computer's main memory.
5 Hard disk bay Houses the computer’s hard disk (secured with screws)
6 Ventilation slots and
cooling fan
Enable the computer to stay cool, even after prolonged use.
Note: Do not cover or obstruct the opening of the fan.
Chapter 1 7
Indicators
The computer has four easy-to-read status indicators:
The front panel indicators are visible even when the computer cover is closed up.
NOTE: Battery LED status during charging:
• Amber: Charging.
• Green: Charging complete.
Icon Function Description
HDD Indicates when the hard disk drive is active.
Num lock Lights up when Num Lock is activated.
Caps lock Lights up when Caps Lock is activated.
Power Indicates the computer's power status.
Battery Indicates the computer's batttery status.
8 Chapter 1
Easy-launch Buttons
There are several conveniently located easy-launch buttons. They are: mail, Web browser, Empowering Key
< > and one user-programmable button.
Press < > to run the Acer Empowering Technology. The mail and Web browser buttons are pre-set to email
and Internet programs, but can be reset by users. To set the Web browser, mail and programmable buttons,
run the Acer Launch Manager.
Icon Function Description
Empowering Technology Launch Acer Empowering Technology.
(user-programmable)
Wireless communication
button/indicator
Enables/disables the wireless function. Indicates the status of
wireless LAN communication.
Chapter 1 9
Touchpad
The built-in seamless touchpad is a pointing device that senses movement on its surface. This means the
cursor responds as you move your finger across the surface of the touchpad. The central location on the
palmrest provides optimum comfort and support.
Touchpad Basics
The following teaches you how to use the touchpad:
T Move your finger across the touchpad (2) to move the cursor.
T Press the left (1) and right (3) buttons located beneath the touchpad to perform selection and execution
functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the
touchpad is the same as clicking the left button.
10 Chapter 1
NOTE: When using the touchpad, keep it - and your fingers - dry and clean. The touchpad is sensitive to finger
movement; hence, the lighter the touch, the better the response. Tapping too hard will not increase the
touchpad’s responsiveness.
NOTE: By default, vertical and horizontal scrolling is enabled on your touchpad. It can be disabled under
Mouse settings in Windows Control Panel.
Function Left Button (1)
Right Button
(4)
Main touchpad (2)
Execute Click twice quickly. Tap twice (at the same speed as double-
clicking the mouse button).
Select Click once. Tap once.
Drag Click and hold, then use
finger to drag the cursor
on the touchpad
Tap twice (at the same speed as double-
clicking a mouse button) then hold finger
to the touchpad on the second tap to
drag the cursor.
Access context
menu
Click once
Scroll
/