100-412-194 REV. 01 9
1.5 Returning Equipment for Repair
Before sending equipment for repair, provide as much information with the equipment to
help determine the problem with the system. Fill in any details below or on a separate
sheet.
1. Describe the problem; provide as much detail as possible. For example, is this a new problem? Is
the problem intermittent? How often does it occur? How long before it occurs if you are just
powering up?
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2. Is your equipment in a remotely operated system? If so, is the problem related to Start/Stop
control, or interaction with PLC’s or other devices, etc.?
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3. If the problem is with an external signal or output, which one?
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4. If known, include plug/pin # (e.g., P29, pin #3):
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5. What are the setup parameters?
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6. What is your application (e.g., continuous, pulse, temperature, etc.)?
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7. Name and phone number of the person most familiar with the problem:
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8. Notify Branson prior to shipping the equipment.
9. For equipment not covered by warranty, include a purchase order for the repair costs to avoid
delay
10.Pack carefully in original packing material to avoid damage in shipment
11.Return general repairs by any desired method. Send priority repairs by air freight
12.Prepay the transportation charges FOB Laredo, TX, U.S.A.
13.Notes:
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NOTICE
To return equipment to Branson, you must first obtain an RGA number from Branson, or
the shipment may be delayed or refused.