Alcatel Go Flip Virgin Mobile User guide

Available applications and services are subject to change at any time.

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USER GUIDE

A downloadable, printable guide to your Alcatel GO FLIP and

its features.

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TABLE OF CONTENTS

GETTING STARTED 1

Introduction 2

AbouttheUserGuide 2

Set Up Your Phone 3

PartsandFunctions 3

BatteryUse 4

InserttheBattery 4

RemovetheBattery 5

ChargetheBattery 6

SIMCard 8

SDCard 9

InsertanSDCard 10

RemoveanSDCard 10

TurnYourPhoneOnandOff 12

ActivationandService 13

CompletetheSetupScreens 13

Basic Operations 15

Basics 15

HomeScreenandApplications(Apps)List 15

PhoneSettingsMenu 15

CaptureScreenshots 16

Applications 16

LaunchApplications 16

AppsList 17

PhoneNumber 18

AirplaneMode 18

EnterText 19

LockandUnlockYourScreen 20

UpdateYourPhone 20

UpdateYourPhoneSoftware 20

UpdateYourProfile 21

UpdateYourPRL 22

Your Phone's Home Screen 23

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HomeScreenBasics 23

StatusBar 23

ChangetheHomeScreenWallpaper 24

MAKING CONNECTIONS 26

Phone Calls and Voicemail 27

PlaceandAnswerCalls 27

CallUsingthePhoneDialer 27

CallEmergencyNumbers 29

AnswerPhoneCalls 29

In-CallScreenLayoutandOperations 30

PlaceaCallfromContacts 31

CallfromCallLog 32

Voicemail 33

VoicemailSetup 33

OptionalCallingServices 34

CallWaiting 34

ConferenceCalling 34

CallForwarding 35

CallSettings 36

Contacts 38

AddaContact 38

ViewContacts 40

ContactsScreenLayout 41

EditaContact 42

DeleteaContact 42

ShareaContact 43

ImportContacts 44

BackUpContacts 45

Messaging 46

TextandMultimediaMessaging 46

SendaTextMessage 46

SendaMultimediaMessage(MMS) 47

SaveandResumeaDraftMessage 48

NewMessagesNotification 48

ManageMessageConversations 48

TextandMMSOptions 49

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E-mail 50

SetUpanE-mailAccount 50

AddAnotherE-mailAccount 50

CreateandSendE-mail 51

OpenE-mailMessages 52

DeleteanE-mailAccount 54

ManageYourEmailInbox 54

Internet 56

DataConnectionStatusandIndicators 56

Browser 56

UsetheBrowser 56

BrowserOptions 57

Connectivity 59

Wi-Fi 59

TurnWi-FiOnandConnecttoaWirelessNetwork 59

Wi-FiSettings 60

DisconnectWi-Fi 61

Bluetooth 61

BluetoothInformation 62

EnabletheBluetoothFeature 62

PairBluetoothDevices 63

ConnecttoaPairedBluetoothDevice 64

SendInformationUsingBluetooth 65

ReceiveInformationviaBluetooth 66

APPS AND ENTERTAINMENT 67

Camera and Video 68

CameraOverview 68

TakePicturesandRecordVideos 69

TakeaPicture 69

RecordVideos 70

ViewPicturesandVideosUsingGallery 71

EditPictures 72

SharePicturesandVideos 74

SendPicturesorVideosbyEmail,MessagesorBluetooth 74

CameraSettings 76

SwitchBetweenCameraandVideoMode 76

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SetCameraFunctions 76

Productivity 78

Calendar 78

AddanEventtotheCalendar 78

ViewCalendarEvents 79

SyncCalendars 80

Calculator 81

Clock 81

SetAlarms 82

AdditionalClockFeatures 83

Entertainment and Activities 85

PlayMusic 85

MusicScreenLayout 86

SETTINGS 87

Connections Settings 88

BasicSettings 88

Wi-FiSettingsMenu 89

BluetoothSettings 91

CellularandData 92

Personalization Settings 94

SoundSettings 94

DisplaySettings 95

SearchSettings 95

NoticesSettings 96

DateandTimeSettings 97

LanguageSettings 98

InputMethodsSettings 99

Privacy and Security Settings 101

ScreenLockSettings 101

AppPermissionSettings 101

DoNotTrackSettings 102

BrowsingPrivacySettings 103

Storage Settings 104

USBStorageSettings 104

MediaStorageSettings 104

Device Settings 106

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DeviceInformationSettings 106

DownloadsSettings 107

BatterySettings 108

AccessibilitySettings 108

SystemUpdatesSettings 109

GETTING HELP 111

For Assistance 112

Troubleshooting 112

Specifications 112

VirginAccountInformationandHelp 113

ManageYourAccount 113

Re-Virgin 114

CopyrightInformation 114

INDEX 115

Getting Started 1

GETTING STARTED

Thetopicsinthissectionwillintroduceyoutoyourphone,helpyougetsetupwithservice,provide

anoverviewofthephonescreen,andgetyoustartedwithbasicphoneoperations.

Getting Started Introduction 2

INTRODUCTION

Thefollowingtopicsdescribethebasicsofusingthisguideandyournewphone.

ABOUT THE USER GUIDE

ThankyouforpurchasingyournewAlcatelGOFLIP.Thefollowingtopicsexplainhowbesttouse

thisguidetogetthemostoutofyourphone.

Before Using Your Phone

ReadtheGetStartedguideandImportantInformationbookletthatwerepackagedwithyourphone

thoroughlyforproperusage.

Accessibleservicesmaybelimitedbysubscriptioncontractconditions.

Descriptions in the User Guide

Notethatmostdescriptionsinthisguidearebasedonyourphone'ssetupatthetimeofpurchase.

Unlessotherwisenoted,instructionsbeginfromthephone'shomescreen,whichisdisplayedby

pressingtheEnd/power key .Someoperationdescriptionsmaybesimplified.

Screenshots and Key Labels

Screenshotsandotherillustrationsinthisuserguidemayappeardifferentlyonyourphone.Key

labelsintheuserguidearesimplifiedfordescriptionpurposesanddifferfromyourphone'sdisplay.

Other Notations

Intheuserguide,thephonemaybereferredtoeitheras"phone,""device,"or"handset."A

microSD™ormicroSDHC™cardisreferredtoasan"SDcard"ora"memorycard."

Getting Started Set Up Your Phone 3

SET UP YOUR PHONE

Thefollowingtopicsgiveyoualltheinformationyouneedtosetupyourphoneandwirelessservicethe

firsttime.

PARTS AND FUNCTIONS

Thesetopicsillustrateyourphone’sprimarypartsandkeyfunctions.

Note:Yourphone'sscreensandappslayoutsaresubjecttochange.Thisuserguideusessample

imagesonly.

Phone Layout

Thefollowingillustrationoutlinesyourphone’sprimaryexternalfeaturesandkeys.

Part Description

Camera Takespicturesandrecordsvideos.

Receiver Letsyouhearthecallerandautomatedprompts.

Main screen Displaysalltheinformationneededtooperateyourphone,such

asthecallstatus,theContactslist,andthedateandtime.

Sub screen Displaythedate,timeandthenotificationofincomingcallsor

messages.

Getting Started Set Up Your Phone 4

Part Description

Center soft key

Selectsorconfirmsanoption(pressthemiddleofthekey).

Navigation key

NavigateUp,Down,Left,orRightthroughmenus.

Messages key

Launchesthemessagesscreenfromanyscreen.

Call key Launchescalllogfromidlescreen.

Back/clear key

Returnsyoutothepreviousscreen,orcloseadialogbox,options

menu.

End/power key Returnsyoutotheapplistorturnthephoneonoroff.

Charging port Allowsyoutoconnectthephonecharger.

Volume keys Allowsyoutoadjusttheringtoneormediavolumeoradjustthe

voicevolumeduringacall.

3.5 mm headset jack Allowsyoutoplugineitherastereoheadsetoranoptional

headsetforconvenient,hands-freeconversations.

CAUTION!Insertinganaccessoryintotheincorrectjackmaydamagethephone.

BATTERY USE

Thefollowingtopicsexplainhowtoinsertandremoveyourphone’sbattery.

Battery Cautions

Storage:Avoidstoringorleavingbatterywithnochargeremaining.Savedinformationand

settingsmaybecomelostorchanged,orbatterymaybecomeunusable.Chargeonceeverysix

monthsbeforestoringorleavingunusedforalongperiod.

Bulges:Dependingonuse,bulgesmayappearnearendofbatterylife.Thisdoesnotaffect

safety.

Replacing Battery:Thebatteryisaconsumableitem.Itneedstobereplacedifoperatingtime

shortensnoticeably.Purchaseanewbattery.

Cleaning:Cleansoiledterminalsbetweenbatteryandphonewithaclean,drycottonswab.

Soiledterminalscanresultinapoorconnectionandpreventcharging,etc.

Insert the Battery

Followtheseinstructionstoinsertyourphone’sbatterysafelyandproperly.

Getting Started Set Up Your Phone 5

1. Removethebatterycoverbygentlyliftinginthedirectionshownbelow.

2. Insertthebatterybygentlyliftingupwardasshownbelow.

3. Attachthebatterycover.

l Makesureallthetabsaresecureandtherearenogapsaroundthecover.

Remove the Battery

Followtheseinstructionstoremoveyourphone’sbattery.Alwayspowerthephoneoffbefore

removingthebattery.

Getting Started Set Up Your Phone 6

1. Removethebatterycoverbygentlyliftinginthedirectionshownbelow.

2. Removethebatterybygentlyliftingupwardasshown.



Charge the Battery

Followtheseinstructionstochargeyourphone’sbatteryusingeithertheincludedACadapterorvia

aUSBconnectiononyourcomputer.

Getting Started Set Up Your Phone 7

Charge Using the AC Adapter

1. Plugthechargerintothechargingportofyourphone.

2. PlugtheACadapterintoanelectricaloutlet.

3. Aftercharging,unplugtheACadapterfromtheoutletandremovethechargerfromthephone.

Charge Using a PC Connection

BeforeusingaPCconnectiontochargeyourphone,ensurethatthecomputeristurnedon.

Dependingonthetypeofconnection,yourphone’sbatterymaynotcharge.

Getting Started Set Up Your Phone 8

1. InsertthesmallendoftheUSBcordintothechargingportofyourphone.

2. InsertthelargeendoftheUSBcordintoanexternalUSBportonyourcomputer.

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3. Aftercharging,removetheUSBcablefromboththephoneandthecomputer.

SIM CARD

TheSIMcardisanICcardcontainingphonenumberandothercustomerinformation.Yourphone’s

SIMcardispreinstalledandshouldonlybeaccessedifdirectedbyacustomerservicerepresentative.

Handling a SIM Card

KeepthefollowinginmindwhenhandlingaSIMcard.

n YouareresponsibleforanydamagecausedbyinsertingtheSIMcardinanother-brandICcard

reader,etc.Virginisnotresponsibleinsuchacase.

n AlwayskeeptheICchipclean.

n Wipecleanwithadry,softcloth.

n Avoidapplyinglabels.MaydamageSIMcard.

n SeeinstructionsincludedwithSIMcardforhandling.

n TheSIMcardisthepropertyofVirgin.

n TheSIMcardisreplaceable(atcost)incaseofloss/damage.

n ReturntheSIMcardtoVirginwhencancelingsubscription.

n ReturnedSIMcardsarerecycledforenvironmentalpurposes.

n NotethatSIMcardspecificationsandperformancemaychangewithoutnotice.

n ItisrecommendedthatyoukeepaseparatecopyofinformationthatisstoredonSIMcard.

Virginisnotresponsiblefordamagesfromstoredinformationthatislost.

Getting Started Set Up Your Phone 9

n AlwaysfollowemergencyprocedurestosuspendserviceifyourSIMcardorphone(SIMcard

inserted)islostorstolen.Fordetails,contactCustomerService.

n Alwayspoweroffthephonebeforeinserting/removingtheSIMcard.

Insert SIM Card

FollowtheseinstructionstoinsertaSIMcard.Remembertopoweroffyourphonebeforeinsertinga

SIMcard.

Note:Yourphone’sSIMcardispreinstalled.Theseinstructionsareforreferenceonly.

1. Removethebatterycoverandbattery.(SeeRemovetheBattery.)

2. GentlyinserttheSIMcardwiththegoldICchipfacingdownward.



3. Insertthebatteryandreplacethebatterycover.(SeeInserttheBattery.)

l Alignthecontactsofthebatterywiththecontactsinthephone.

l Makesureallthetabsaresecureandtherearenogapsaroundthecover.

SD CARD

YourphonesupportstheuseofanoptionalSDcard(notincluded)toexpanditsstoragecapacity.It

supportscardsupto32GB.Somecardsmaynotoperateproperlywithyourphone.

SD Card Cautions

Data:InformationstoredonanSDcardcanbecomelostorchangedaccidentlyorasaresultof

damage.Itisrecommendedthatyoukeepaseparatecopyofimportantdata.Virginisnot

responsiblefordamagesfromdatathatislostorchanged.

Reading/Writing Data:Neverpowerofforremovethebatterywhilereadingorwritingdata.

Battery Level:Alowbatterychargemaypreventreading/writingtoanSDcard.

Handling SD Card:Use/storeSDcardsawayfromthereachofinfants,otherwiseitmay

causechokingifswallowed.

Getting Started Set Up Your Phone 10

Insert an SD Card

FollowthesestepstoinsertanoptionalSDcard(notincluded).

Important:MakesuretopoweryourphoneoffbeforeinsertingorremovinganSDcard.

1. Removethebatterycoverandbattery.(SeeRemovetheBattery.)

2. GentlyinserttheSDcardwithterminalsfacingdownallthewaywithoutbendingthecard.

Important:InsertonlySDcards.

3. Insertthebatteryandreplacethebatterycover.(SeeInserttheBattery.)

l Alignthecontactsofthebatterywiththecontactsinthephone.

l Makesureallthetabsaresecureandtherearenogapsaroundthecover.

Remove an SD Card

FollowtheseinstructionstoremoveanSDcard.

Important:AlwayspoweroffbeforeinsertingorremovinganSDcard.

1. Removethebatterycoverbygentlyliftinginthedirectionshownbelow.

Getting Started Set Up Your Phone 11

2. Removethebattery.

3. PushdownontheplasticspringandremoveSDcard.



4. Insertthebattery.Alignthecontactsofthebatterywiththecontactsinthephone.

Getting Started Set Up Your Phone 12

5. Attachthebatterycover.Makesureallthetablearesecureandtherearenogapsaroundthe

cover.

TURN YOUR PHONE ON AND OFF

Theinstructionsbelowexplainhowtoturnyourphoneonandoff.

Turn Your Phone On

n PressandholdtheEnd/power key .

Yourphonewillpoweron.Dependingonthesettings,youmayseethelockscreen.

l SeeLockandUnlockYourScreenandScreenLockSettingsforinformationaboutusingthe

screenlock.

l Thefirsttimeyouturnthephoneon,youwillseethestartupscreens.SeeCompletethe

SetupScreensfordetails.

l Ifyourphoneisnotyetactivated,seeActivationandServiceformoreinformation.

Turn Your Phone Off

n PressandholdtheEnd/power key .

Yourphonewillpoweroff.

Getting Started Set Up Your Phone 13

Note:Yourscreenremainsblankwhileyourphoneisoff(unlessthebatteryischarging).

ACTIVATION AND SERVICE

Beforeusingyourphone,youmustsetupyourservicewithVirgin.Youwillneedyourphone’sserial

numbers(MEIDandICCID).Thesenumberscanbefoundonthephone'spackaging.

FormoreinformationaboutyourVirginaccount,seeVirginAccountInformationandHelp.

Create Your Account and Pick Your Plan

SetupyourVirginaccount.

1. Fromyourcomputer,visitVirginmobileusa.comandclickActivate.

2. ChooseanactivationoptionandclickNext.

3. Whenprompted,entertheserialnumber(MEID)printedonthestickerlocatedonthebackofyour

phoneinthebatterycompartment.Thisnumbercanalsobefoundonthebottompanelofthe

phone’spackage.

4. Followtheremaininginstructionstochooseyourplanandselectapaymentmethod.

5. Followtheactivationinstructionsbelowandyou’llbeabletostartusingyourphone.

Activate Your Phone

AftersettingupyouraccountonVirginmobileusa.com,simplyturnyourdeviceon.Yourdeviceis

designedtoactivateautomatically.IfyouareswappingfromanotherVirgindevicetoanewone,be

suretoturnofftheolddevicebeforeswappingtheserialnumber(MEID).OncetheMEIDswapis

complete,turnonthenewdeviceandtheprogramminginformationwillbepushedtoyourdevice

automatically.

COMPLETE THE SETUP SCREENS

Thesetupscreenshelpyousetupcertainfeaturesandpreferencesonyourphone.Onceyourphone

hasbeenturnedon,youwillseeaWelcomemessage.Youcanthencompletethesetupprocess.

Note:Youmaybeabletocompletethesetupscreensbeforeyourphonehasbeenactivatedonyour

account.

Getting Started Set Up Your Phone 14

1. FromtheWelcomescreen,selectalanguageandpresstheRight soft key togetstarted.



l Toskipanysection,presstheRight soft key toskip.

2. Followtheonscreeninstructionstocompleteeachsection.Foreachtopic,youwillhavethe

optiontoskipitandcontinuetothenextscreen.

l Select a network–Ifprompted,followthepromptstosignintoanavailableWi-Finetwork.

ForsecuredWi-Finetworks,youwillneedtoenterapassword.SeeWi-Fiformoredetails.

l Setup KaiOS Account–UsetheNavigationkeytoselectCreate Accounttosetupa

newKaiOSAccountorLogin Accountandcompletethestepstosignintoyourcurrent

KaiOSAccount.PresstheRight soft key toskip.Thefollowingoptionsmayapply

dependingonyourselection:



o

Create Account–FollowtheinstructionstosignupforanewKaiOSAccount.



o

Login Account–EnteryourKaiOSAccountaddressandpasswordandsignintoyour

currentKaiOSAccount.

l About KaiOS–ReadanyapplicableTermsandConditionsofKaiOSsystemforusingyour

phone,presstheRight soft key toagreetothetermsofserviceandprivacypolicy.

3. Yoursetupisnowcomplete.

Yourphoneisnowsetupforuse.Ifyouskippedanypartofthesetup,youcanaccess

additionaloptionsthroughtheAppsscreenorthroughSettings.

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