StarTech MSTDP123DP User manual

Brand
StarTech
Model
MSTDP123DP
Type
User manual

StarTech MSTDP123DP is a compact and versatile MST hub that allows you to connect up to three additional DisplayPort monitors to your computer, expanding your workspace and enhancing your productivity. With support for 4K resolutions at 60Hz, you can enjoy crisp and detailed visuals on all your connected displays. The MST hub also features DisplayPort 1.2 technology, ensuring compatibility with the latest graphics cards and monitors.

StarTech MSTDP123DP is a compact and versatile MST hub that allows you to connect up to three additional DisplayPort monitors to your computer, expanding your workspace and enhancing your productivity. With support for 4K resolutions at 60Hz, you can enjoy crisp and detailed visuals on all your connected displays. The MST hub also features DisplayPort 1.2 technology, ensuring compatibility with the latest graphics cards and monitors.

Frequently Asked Questions
1. Middle DP port stopped displaying proper resolution after working fine for a few days.
This is not an issue with the MST Hub this is a windows issue. Resolution is associated
with a certain monitor in windows and can be changed through screen resolution monitor
controls. The MST hub simply send the appropriate DP signal to the attached monitor
from the information the Operating system and Video card tell it.
2. Was not able to ever get both my monitors working unless on boot.
Could possibly have been an incompatible PC or video card.Please contact the technical
support team for further assistance.
3. Unit randomly turns on and off, disconnecting monitors.
Can be a case of faulty unit or power adapter. Unit should be replaced by Technical
Support RMA. You may also contact the technical support team for further assistance.
4. Worked fined for a week. After that the computer start to hang up frequently because of this
connected equipment.
It is unlikely that a video output connection would cause the computer to stall. Suggest
you to contact the Technical Support team as the information is insufficient here.
5. Would not work with my graphics card
Incompatibility issue, Display port must be 1.2 spec to support this device.
6. Did not function with extending connectors
MSTMDP123DP will work with both Active and Passive adapters. On startech.com
under accessories there is a list of adapters that work with the unit and have been tested.
7. Does not work for 1, 2 or 3 monitors
Likely customer attempting to use the MSTMDP123DP with a computer that was not
compatible. (Insufficient information to have any idea what could be wrong)
8. I couldn't get my video card to recognize the unit.
Insufficient information. Could be compatibility issue.
9. Does not work with ThinkPad Lenovo Laptop.
Lenovo Thinkpad is a blanket term for an entire line of laptops. Including Thinkpad, X,
T, W, 11E, Yoga, Helix, X1 Carbon, and L. There could be hundreds of different
configurations spanning years. Kindly ensure you are not using older thinkpad without
DP1.2
10. Doesn't work in Windows. Only works in Bios. Computer is DisplayPort 1.2 ready.
Once the computer has booted into windows the screen may turn off and need to be
extended in the screen resolution tab in windows. It does not always automatically come
up and needs to be manually turned on.
*** For any technical concerns and troubleshooting assistance please contact the Technical Support
Team on Toll free – 1-800-265-1844 and E-mail – csdtech@startech.com and also refer the user
manual attached in the catalog.
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StarTech MSTDP123DP User manual

Brand
StarTech
Model
MSTDP123DP
Type
User manual

StarTech MSTDP123DP is a compact and versatile MST hub that allows you to connect up to three additional DisplayPort monitors to your computer, expanding your workspace and enhancing your productivity. With support for 4K resolutions at 60Hz, you can enjoy crisp and detailed visuals on all your connected displays. The MST hub also features DisplayPort 1.2 technology, ensuring compatibility with the latest graphics cards and monitors.

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